Published By: GoToAssist
Published Date: Oct 05, 2011
The challenges of today's service and support environment just might be keeping you awake at night. The expectations are great and the daily demands relentless. But there's hope.
By moving away from the current break/fix technical support model and providing a value-added customer experience, organizations can gain a significant business advantage.
This TSIA white paper identifies the 6 toughest issues impacting service and support organizations today, and it offers guidance on improving service levels and how to differentiate competitively based on quality of service.
In this recorded webinar presented by iCIMS you will learn how implementing recruitment technology will help improve the candidates experience while giving recruiters all the tools they need to hire top talent.
Join EMA Research Director, Charles Betz, and Blazent Senior Director of Sales Engineering, Adam Clark, to learn how Blazent is pioneering a new approach to master data management that can greatly improve the business results from IT.
This report describes how improving the efficiency of data storage, deduplication solutions has enabled organizations to cost-justify the increased use of disk for backup and recovery. However, the changing demands on IT storage infrastructures have begun to strain the capabilities of initial deduplication products. To meet these demands, a new generation of deduplication solutions is emerging which scale easily, offer improved performance and availability and simplify management and integration within the IT storage infrastructure. HP refers to this new generation as "Deduplication 2.0.
Dr. Scott Boden, Professor of Orthopaedic Surgery and Director of the Emory Orthopaedics & Spine Center, has a deep understanding of what it takes to run a successful medical practice that provides optimal patient care in today’s complex health care environment. A lauded physician and researcher–he discovered a gene that triggers human bone growth–Dr.Boden gained this insight while treating thousands of patients each year.
Creating a highly efficient, consistent, and cost-effective way to evaluate and treat patients is, according to Dr. Boden, central to success. He also places a high priority on gathering comprehensive data on patient outcomes, while easing the burden of medical documentation.
Outdated, manual services aren’t just frustrating for citizens, they slow government processes down and increase costs. The Governing Institute recently analyzed how well state governments deliver digital experiences for citizens, employees, and businesses. Read Delivering on the Digital Experiences that Drive Efficiency to learn:
• How digital experiences measure up in all 50 states
• About our new customer experience maturity model for state governments
• Best practices for improving digital processes in your own state
Published By: Polycom
Published Date: Jun 08, 2016
"Unified communications (UC) has been a market in the making for well over a decade, as companies look to improve corporate collaboration. One of the software leaders in the UC space is Microsoft. As organizations look past IM and presence to explore other productivity and efficiency gains that might come with Skype for Business integration, the next logical step is Enterprise Voice. In this brief, you’ll gain valuable insight into the following 3 common questions companies ask before deploying Skype for Business Enterprise Voice: 1. What are the risks of deploying Skype for Business Enterprise Voice? 2. What is the quality of Skype for Business Enterprise Voice? 3. How can Skype for Business Enterprise Voice transform my company? Step inside this whitepaper for guidance from UC industry analyst, ZK Research. "
Published By: Polycom
Published Date: Jun 08, 2016
Video communication offers significant benefits for improving group collaboration and breaking distance barriers. Rapid growth of Unified Communications platforms such as Skype for Business/Lync has made video collaboration even more accessible to individuals and companies of all sizes. One of the key demands of video conferencing solutions is to interoperate between different platforms
Published By: MaritzCX
Published Date: Nov 29, 2016
We conducted extensive research aimed at identifying how much additional revenue, on average, a dealership could realize by simply improving its customer satisfaction score. Learn what the average revenue increase a dealership can expect to realize by raising its customer satisfaction score by a single point.
Published By: ForeScout
Published Date: Mar 28, 2017
Continuous monitoring (CM) can result in continuous improvement that reduces attack surfaces and improves security postures according to this 2016 survey of 292 individuals actively involved in vulnerability assessment and remediation. 63% of respondents said CM was improving their security posture.
Different types of data have different data retention requirements. In establishing information governance and database archiving policies, take a holistic approach by understanding where the data exists, classifying the data, and archiving the data. IBM InfoSphere Optim™ Archive solution can help enterprises manage and support data retention policies by archiving historical data and storing that data in its original business context, all while controlling growing data volumes and improving application performance. This approach helps support long-term data retention by archiving data in a way that allows it to be accessed independently of the original application.
This executive report identifies opportunities for insurance companies to use weather data as an important asset in both managing operational and financial risks, as well as improving customer relationships.
"Increasingly, brands are looking to differentiate based on an exceptional customer experience. The key to improving the customer experience is being able to effectively measure what’s working and what you need to improve. IBM host a webinar presenting tips on how to measure the customer experience for your brand and how to use that data to build better journeys.
Please join IBM and guest speaker Andrew Hogan from Forrester Research as we share tips on how to best measure the digital experiences customers have with your brand and how to use that information to build better journeys.
The webinar will provide attendees with:
• Best practices to measure the quality of digital customer experiences
• Guidance on the kinds of tools to use to capture the right CX metrics
• Tips for integrating metrics, including the role of customer journeys
• Techniques to drive action and improve digital experiences"
Increasingly, brands are looking to differentiate based on an exceptional customer experience. The key to improving the customer experience is being able to effectively measure what's working and what you need to improve. Watch this webcast where guest speaker Andrew Hogan from Forrester Research shares tips on how to best measure the digital experiences customers have with your brand and how to use that information to build better journeys.
With a wealth of information readily available online, consumers are now better able to compare products, services and prices—even as they shop in physical stores. When consumers interact with retailers publicly through social media, they have greater power to influence other customers or damage a brand. These and other changes in the retail industry are creating important opportunities for retailers. But to capitalize on those opportunities, retailers need ways to collect, manage and analyze a tremendous volume, variety and velocity of data.
If retailers succeed in addressing the challenges of “big data,” they can use this data to generate valuable insights for personalizing marketing and improving the effectiveness of marketing campaigns, optimizing assortment and merchandising decisions, and removing inefficiencies in distribution and operations.
"As any technology becomes increasingly popular and widespread, certain pieces of inaccurate information begin to sound like facts. Moreover, as a product matures, it evolves by taking on new features, shedding old ones and improving functionality. However, many products continue to carry those myths as truisms even as the version count rises higher. Get the facts about vSphere.
Read the White Paper "
DatacenterDynamics is a brand of DCD Group, a global B2B media and publishing company that develops products to help senior professionals in the world's most ICT dependent organizations make risk-based infrastructure and capacity decisions.
Our portfolio of live events, online and print publishing, business intelligence and professional development brands are centred on the complexities of technology convergence. Operating in 42 different countries, we have developed a unique global knowledge and networking platform, which is trusted by over 30,000 ICT, engineering and technology professionals.
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