Published By: OracleSMB
Published Date: Jan 04, 2018
Every company provides a customer experience (CX), whether consciously or not. In today’s “Era of the Customer,” the experience your customers have determines your company’s competitiveness, profitability, and growth rate.
Improving CX is a smart move for growing businesses. Learn the five things you can do right now to differentiate your company in a way that is hard for competitors to overcome—no matter their size.
Published By: SundaySky
Published Date: Mar 06, 2018
Guests at Atlantis Paradise Island, a luxurious tropical resort in The Bahamas, enjoy an amazing guest experience: the resort boasts pristine white-sand beaches, luxurious accommodations, a world-class casino, a 140-plus acre water park, and the world’s largest open-air marine environment. Atlantis wanted to drive anticipation and deeper engagement with guests before they even set foot on the island by improving the pre-arrival experience. SundaySky SmartVideo enables Atlantis to take a strategic, multi-touch engagement approach to enhancing the pre-arrival period with personalized video communication to assist guests in fully preparing for their vacations.
The banking industry has been talking about improving the customer experience with customer-centric banking for a long time.
From a recent study of French retail banks, neobanks and online banks are winning the customer experience battle. To retain customers, traditional banks will need to improve their overall customer experience, a key priority as reported in DBR Research’s Digital Banking Report 2018. All three of the top trends for 2018 are related to improving the overall customer experience. Failing to address these key trends will hurt laggards.
Just because you have a digital presence doesn't mean your work is done, it just means that you need to continue to innovate to attract and retain your customer base. But what makes for a successful banking customer journey?
Read this solution brief to learn the five pillars of success for the banking customer journey.
On June 25, 2018, Ricoh announced its Cloud Workflow Solutions portfolio, a collection of cloudbased solutions and services that bring streamlined processes to SMBs in scalable, subscriptionbased packages. With an emphasis on addressing specific challenges facing smaller businesses,
these solutions are meant to empower digital workplaces by eliminating manual steps, reducing
manual data entry, and improving speed and accuracy to increase productivity and reduce overall
Many SMBs struggle to move beyond the challenges associated with content silos, lack of
interoperability, and ongoing transition to mobile work environments. Much like their enterprise
counterparts, smaller businesses face various complexities and pain points associated with
interdepartmental workflows combined with a real need to enable employees to work when, where,
and how they desire. Ricoh's Cloud Workflow Solutions platform is designed to address these
challenges by streamlining and automating common busines
It’s probably no surprise to you that the financial services industry is changing rapidly. Digital technology is redefining the possibilities with automated processes, AI insights, customized experiences, new operating models and next-generation applications — yet global industry profits are stagnating. As the number of disruptors in the space rises, many banks are being asked to innovate while lowering structural costs and improving capital returns — and many traditional banks are falling behind.
"Improving Cyber Resilience in the Insurance Industry
Security automation plays a significant role when maintaining an organization's Cyber Resilience, according to IBM Resilient’s latest report, “The Ponemon Institute Study on the Cyber Resilient Organization.”
Download this latest report to understand the key factors that hinder the ability for efficient and effective Cyber Resilience and gain insights and guidance for improving your security posture."
Published By: MindTouch
Published Date: Mar 18, 2019
Improving contact center efficiency remains a top priority for
most service professionals. Yet, the impetus for doing so has
shifted from a conversation about cost toward a greater focus on
the customer experience. The reason is simple: contact center
efficiency costs are intertwined with the customer experience.
Increasingly, controlling cost in the contact center depends
on the extent to which an organization can meet the growing
demand for A+ customer self-service experiences. When I have
a question, customers now ask, is it quick and easy to find an
answer? Three important pillars of contact center efficiency now
depend on the answer to this question.
Published By: LogMeIn
Published Date: Jul 17, 2012
Within today's competitive environment, where customers are more empowered than ever, organizations are looking to differentiate themselves from the competition and reduce customer churn through improvements in customer satisfaction. A recent Forrester survey found that 86 percent of decision makers rank their customers' experience as one of the top strategic priorities, and that 68 percent want to be customer service leaders in their industry.
However, improving customer experience is no easy task. Companies must truly understand their customers, take into consideration the full spectrum of support they demand, as well as span the different channels their clients prefer for support.
Published By: LogMeIn
Published Date: Jul 17, 2012
The way in which consumers communicate is evolving; they are rapidly adopting communities, web self-service and social media for both personal and business interactions. Customer support organizations must adapt their strategies in order to provide effective online tools to engage with the customer on the customer's terms.
Learn how a security rationalization process helps CISOs optimize your security infrastructure while improving the bottom line. Development velocity is accelerating as enterprises adopt DevOps methodologies, yet security is still not integrated into the coding and deployment processes. Security teams are falling further behind as their manual processes and controls can’t scale at the same rate as development. This paper discusses:
The impact the current approach to application security has on business
How shifting security left in the application development process, seamlessly integrating it “early and often,” can accelerate innovation
Questions the Board and C-suite are now asking about security: are you prepared?
Read this paper to learn how, by shifting security left in the development process, it’s now no longer an obstacle to velocity, innovation and competitiveness. Instead, it’s an asset.
How a security rationalization process helps CISOs optimize your security infrastructure while improving the bottom line. Whether you’ve over-invested in security tools, under-invested, don’t know the extent of your security capabilities or you’re facing new regulations that require you to demonstrate and continually maintain compliance — there is a path forward. To understand and optimize what you have in place, as well as gaps you may have, develop a security rationalization process to calculate the return on your security investments.
Read this paper to learn the five steps needed to get started.
This paper will explore the potential of applying business performance management (BPM) principles to advance document performance management (DPM) in a way that enables organizations to reduce costs; better manage documents as vital strategic, ?nancial and information assets; and secure positive returns on investments from outsourcing. An example of this approach — spotlighted later in this paper — is MAX, a document performance management system that enables companies to more effectively manage their document processes and outsourcing service providers.
Published By: Diligent
Published Date: Jul 10, 2017
The Corporate Secretaries International Association (CSIA) is a Geneva-registered global organisation whose mission is ‘‘to develop and grow the study and practice of Secretaryship, to improve professional standards, the quality of governance practice and organisational performance.’’ CSIA was established in 2010 as a not-for-profit organisation committed to improving the recognition and understanding of the practice of corporate secretaryship and the role of the corporate secretary. Its structure as an international federation of professional bodies enables it to effectively represent those practitioners who work at the frontline of governance.
There is a great misconception that the purpose of attribution modelling is to arrive at a singular, concrete truth; however, the reality is much more nuanced. Attribution modeling is actually an ongoing process of improving how we measure marketing’s impact in order to improve our decision making over time.
There are a number of attribution principles that still confuse marketers:
• Why is attribution a process and not an end state?
• Why is making small steps forward really better than doing nothing?
• Why does the perfect attribution model not exist?
• What makes attribution an ROI investment and not a cost center?
With the many attribution myths, challenges, and philosophies in mind, AdRoll and Econsultancy have partnered for a second year in a row to produce The State of Marketing Attribution 2017. This time around we’ve broaden our focus beyond Europe to include content that also covers North America and Asia-Pacific.
This report goes in-depth on the current adoption levels of marketing attribution, the confidence in its usage, and the effectiveness of companies’ attribution methods worldwide. You will gain a better grasp on the required skills to succeed at attribution.
Bell Canada began an initiative to provide desktop solutions at reduced costs. With 8,000 call center agents, Bell Canada faced hardware attrition and rising costs. Streamlining systems, facilitating outsourcing and increasing capabilities to telecommute would reduce costs while improving service. This would require creating customized workstations for users. Bell Canada approached VMware Partner CGI Group Inc., which provides end-to-end IT and business process services, for a solution.
Published By: BMC ESM
Published Date: Nov 05, 2009
This paper discusses the pressing need for IT modernization. It describes how a strong service assurance capability enabled by available BSM solutions can help you meet this need and deliver compelling business benefits. These benefits include greater IT staff efficiency, improved service delivery to the business, less risk, and lower costs.
Bar code systems help hospitals deliver accurate information in a variety of patient care and clinical settings, making them an important component in improving both patient safetyand process efficiencies.
Did you know you reach only a fraction of your fanbase every time you post a branded message on Facebook? Whether your fans receive your content in their newsfeeds depends on a Facebook algorithm called EdgeRank. We partnered with the experts at EdgeRank Checker to uncover what makes EdgeRank tick-and how you can use it to your advantage.
Published By: Workday
Published Date: Aug 07, 2018
Meet the complex needs of your healthcare organization with a single cloud-based
system that combines analytics, planning, finance, and HR for more comprehensive supply chain
management. Read the datasheet to learn how you can: Reduce supply chain costs while improving
inventory control, gain deep insight into the cost, quantity, and utilization of your supplies, and identify
purchasing trends and standardize opportunities.
Published By: Workday
Published Date: Aug 07, 2018
Healthcare leaders are facing increasing pressure to eliminate inefficiencies and add
value across the entire organization. And many are turning to the cloud. Read the Becker’s Hospital
Review brief “The Role Cloud Applications Play in Improving Hospitals’ Bottom Line” for important
considerations when choosing a cloud-based system.
Published By: Workday
Published Date: Sep 14, 2018
Cloud implementation, integration and delivery once again topped the National State Chief Information Officer’s list of priorities facing state CIOs in 2018. The same is true on the local government side of the equation, with organizations pursuing infrastructure-as-a-service and platform-as-a-service models. However, now that those deployments are being realized, governments are looking for more opportunities to reap the cost-savings, flexibility and scalability of cloud environments.
DatacenterDynamics is a brand of DCD Group, a global B2B media and publishing company that develops products to help senior professionals in the world's most ICT dependent organizations make risk-based infrastructure and capacity decisions.
Our portfolio of live events, online and print publishing, business intelligence and professional development brands are centred on the complexities of technology convergence. Operating in 42 different countries, we have developed a unique global knowledge and networking platform, which is trusted by over 30,000 ICT, engineering and technology professionals.
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