Digital transformation initiatives and the need for innovation are causing enterprises to rethink their IT landscapes including business-to-business (B2B) integration. Modern B2B integration is critical for enabling enterprises to achieve goals like increasing revenue, speeding up time to market, and improving efficiencies because these outcomes are dependent on having a successful business network. B2B practitioners have two goals — enable critical business initiatives and control costs — and cloud-based B2B services have been successful in helping enterprises achieve both goals.
IDC interviewed eight IBM clients to understand how their use of IBM Sterling B2B Integration Services, part of the IBM B2B Cloud Services portfolio, has impacted their operations and businesses.
Download now to learn more!
Learn how cyber threat intelligence (CTI) helps you bolster defenses, hunt down adversaries,investigate incidents and make better security decisions.
While once considered a “nice to have”, Cyber Threat Intelligence (CTI) is now widely considered an essential weapon against breaches. A recent study by Enterprise Strategy Group (ESG) found that 72 percent of organizations plan to increase CTI spending — further validation of its important role in your security strategy. Yet, because threat intelligence comes in many shapes and forms, it is often misunderstood.
This white paper, “Threat Intelligence, Cybersecurity’s Best Kept Secret,” offers in-depth coverage of CTI, including the different categories of threat intelligence and use cases that demonstrate CTI’s effectiveness in thwarting today’s most dangerous and sophisticated attackers. You’ll also learn how the right CTI can empower better security and executive decisions, while dramatically improving your organization's security pos
Using PaaS to build and extend the functionality of cloud software products (SaaS) means that you:
- No longer have the cost of maintaining hardware and / or a data center (especially if it is not being utilized 100% of the time) \ lowering costs and expanding resources
- Can set up development environments quickly and easily, boosting speed, innovation and agility
- Save time, improving speed and agility and reducing time to market
- Only pay for what you use, further reducing costs and increasing flexibility
…which, in turn, will provide faster time-to-value.
Published By: Comdata
Published Date: Jul 05, 2017
The CEO’s signature is on the dotted line and you’ve convinced your executive team to implement a
virtual credit card program, also known as ePayables. That is something to celebrate! After all, you have
taken the first step in automating your AP processes, improving your profit margin and reducing paper
checks. But don’t celebrate for too long; it’s time to get started on implementing your program so you
can start reaping the rewards.
"Most organizations have invested in improving the performance and resiliency of their on-premise Global Load Balancing (GLB) capabilities, but very few organizations are able to achieve the level of performance and high availability that a cloud-based anycast DNS network can offer.
Enterprises across the globe have begun complementing their existing GLB with a DNS service that operates in an always-on manner and can effectively manage and balance internet traffic through intelligent steering capabilities.
Download whitepaper and learn the keys to:
• Maintaining availability - through global and regional load balancing
• Improving digital experience in a hybrid cloud environment
• Increasing performance and reliability through a secondary DNS solution
HCAHPS is the barometer for understanding a patient’s hospital experience. But can you predict the
outcome of your patient satisfaction surveys by reading online reviews from past and present patients?
And more importantly, does improving your hospital’s online reputation improve HCAHPS scores?
Reputation.com’s Data Science team, led by Brad Null, Ph.D, analyzed two years of HCAHPS hospital
survey data from The Centers for Medicare and Medicaid Services, across more than 4,800 hospitals.
Published By: Vindicia
Published Date: Oct 04, 2017
If your company provides subscription based online services or softwareas-a-service (SaaS), your business success depends upon improving two key metrics: customer acquisition and customer retention. At Vindicia, our in-depth experience in handling more than 240 million accounts that have transacted over $21 billion for our clients enables us to provide unique insights into how well companies performs relative to industry standards. Such business insights can help your company improve your online services business, potentially leading to millions in incremental revenue through increased acquisition and retention numbers.
Consumers are interacting on more devices and channels than ever. They expect to find what they need, fast and friction-less, no matter what — or they’ll find someplace else where they can. With customer self-service on the rise, the need to provide exceptional digital customer engagement has become a competitive differentiator. It’s not enough to chase the latest digital channels. It’s about improving the engagement to get customers what they need — before they have to ask for it.
One of the most common things we hear when we speak to companies about improving their financial close process through automation is “But I already have an ERP system.” It’s true that an ERP goes a long way towards helping manage some of the financial close process. However, there is still a great deal of work that is taken outside of the ERP each period end and managed manually.
Typically, Shared Services Center (SSCs) automation initiatives have been undertaken to reduce costs and improve efficiency.
These goals are achieved relatively easily within the first few years, most immediately through reduced labor costs and centralized activities.
In fact, standardization and centralization deliver up to 50% savings. During subsequent phases, technology automation and outsourcing cut costs further. But, if cost reduction is the only clearly defined goal, organizations will reach a point of diminishing returns.
The primary objective of any financial transformation project is to achieve process improvements by improving the quality, effectiveness and efficiency of financial information, ultimately enhancing shareholder value.
Take the example of the close process. It would be incredibly simple to shorten the process by adding more people, however, is this an efficient way to reduce the number of days to close? On the right, the Hackett Group displays that best in class companies actually can be seen closing in fewer days, with greater automation and significant lower audit fees, emphasizing the idea that you really can do more with less.
Does the future of digital trust lie in artificial intelligence (AI)?
Join the conversation between Valerie Bradford, product marketing manager at IBM Security, and Andras Cser, vice president and principal analyst serving security and risk professionals at Forrester, to discover how AI is changing the landscape of digital identity.
Understand how AI is helping organizations respond to current changes in the threat landscape.
Examine how companies are using AI to establish trust in digital identities.
Hear how AI is changing the end-to-end customer journey by improving the digital experience.
After several years of relentless hardware and software innovation, the mainframe is at an
inflection point from being a supporting platform of transaction revenue to becoming a
source of revenue growth and innovation. Organizations are evolving toward what IDC calls
the “connected mainframe.” The platform is transforming from a revenue-supporting machine
into a revenue-generating machine and is increasingly playing a central role in organizations’
digital transformation (DX) journey. Key steps in achieving the connected mainframe require
organizations to modernize and integrate the platform with their internal and external
environments. IDC finds that these modernization and integration initiatives lead to new
business innovations, which in turn are driving revenue growth and improving organizational
Published By: OracleSMB
Published Date: Jan 04, 2018
Every company provides a customer experience (CX), whether consciously or not. In today’s “Era of the Customer,” the experience your customers have determines your company’s competitiveness, profitability, and growth rate.
Improving CX is a smart move for growing businesses. Learn the five things you can do right now to differentiate your company in a way that is hard for competitors to overcome—no matter their size.
Published By: SundaySky
Published Date: Mar 06, 2018
Guests at Atlantis Paradise Island, a luxurious tropical resort in The Bahamas, enjoy an amazing guest experience: the resort boasts pristine white-sand beaches, luxurious accommodations, a world-class casino, a 140-plus acre water park, and the world’s largest open-air marine environment. Atlantis wanted to drive anticipation and deeper engagement with guests before they even set foot on the island by improving the pre-arrival experience. SundaySky SmartVideo enables Atlantis to take a strategic, multi-touch engagement approach to enhancing the pre-arrival period with personalized video communication to assist guests in fully preparing for their vacations.
The banking industry has been talking about improving the customer experience with customer-centric banking for a long time.
From a recent study of French retail banks, neobanks and online banks are winning the customer experience battle. To retain customers, traditional banks will need to improve their overall customer experience, a key priority as reported in DBR Research’s Digital Banking Report 2018. All three of the top trends for 2018 are related to improving the overall customer experience. Failing to address these key trends will hurt laggards.
Just because you have a digital presence doesn't mean your work is done, it just means that you need to continue to innovate to attract and retain your customer base. But what makes for a successful banking customer journey?
Read this solution brief to learn the five pillars of success for the banking customer journey.
The current trend in manufacturing is towards tailor-made products in smaller lots with shorter delivery times. This change may lead to frequent production modifications resulting in increased machine downtime, higher production cost, product waste—and the need to rework faulty products.
Watch this webinar to learn how TIBCO’s Smart Manufacturing solutions can help you overcome these challenges. You will also see a demonstration of TIBCO technology in action around improving yield and optimizing processes while also saving costs.
What You Will Learn:
Applying advanced analytics & machine learning / AI techniques to optimize complex manufacturing processes
How multi-variate statistical process control can help to detect deviations from a baseline
How to monitor in real time the OEE and produce a 360 view of your factory
The webinar also highlights customer case studies from our clients who have already successfully implemented process optimization models.
It’s probably no surprise to you that the financial services industry is changing rapidly. Digital technology is redefining the possibilities with automated processes, AI insights, customized experiences, new operating models and next-generation applications — yet global industry profits are stagnating. As the number of disruptors in the space rises, many banks are being asked to innovate while lowering structural costs and improving capital returns — and many traditional banks are falling behind.
"Improving Cyber Resilience in the Insurance Industry
Security automation plays a significant role when maintaining an organization's Cyber Resilience, according to IBM Resilient’s latest report, “The Ponemon Institute Study on the Cyber Resilient Organization.”
Download this latest report to understand the key factors that hinder the ability for efficient and effective Cyber Resilience and gain insights and guidance for improving your security posture."
Published By: MindTouch
Published Date: Mar 18, 2019
Improving contact center efficiency remains a top priority for
most service professionals. Yet, the impetus for doing so has
shifted from a conversation about cost toward a greater focus on
the customer experience. The reason is simple: contact center
efficiency costs are intertwined with the customer experience.
Increasingly, controlling cost in the contact center depends
on the extent to which an organization can meet the growing
demand for A+ customer self-service experiences. When I have
a question, customers now ask, is it quick and easy to find an
answer? Three important pillars of contact center efficiency now
depend on the answer to this question.
Published By: LogMeIn
Published Date: Jul 17, 2012
Within today's competitive environment, where customers are more empowered than ever, organizations are looking to differentiate themselves from the competition and reduce customer churn through improvements in customer satisfaction. A recent Forrester survey found that 86 percent of decision makers rank their customers' experience as one of the top strategic priorities, and that 68 percent want to be customer service leaders in their industry.
However, improving customer experience is no easy task. Companies must truly understand their customers, take into consideration the full spectrum of support they demand, as well as span the different channels their clients prefer for support.
Published By: LogMeIn
Published Date: Jul 17, 2012
The way in which consumers communicate is evolving; they are rapidly adopting communities, web self-service and social media for both personal and business interactions. Customer support organizations must adapt their strategies in order to provide effective online tools to engage with the customer on the customer's terms.
Learn how a security rationalization process helps CISOs optimize your security infrastructure while improving the bottom line. Development velocity is accelerating as enterprises adopt DevOps methodologies, yet security is still not integrated into the coding and deployment processes. Security teams are falling further behind as their manual processes and controls can’t scale at the same rate as development. This paper discusses:
The impact the current approach to application security has on business
How shifting security left in the application development process, seamlessly integrating it “early and often,” can accelerate innovation
Questions the Board and C-suite are now asking about security: are you prepared?
Read this paper to learn how, by shifting security left in the development process, it’s now no longer an obstacle to velocity, innovation and competitiveness. Instead, it’s an asset.
DatacenterDynamics is a brand of DCD Group, a global B2B media and publishing company that develops products to help senior professionals in the world's most ICT dependent organizations make risk-based infrastructure and capacity decisions.
Our portfolio of live events, online and print publishing, business intelligence and professional development brands are centred on the complexities of technology convergence. Operating in 42 different countries, we have developed a unique global knowledge and networking platform, which is trusted by over 30,000 ICT, engineering and technology professionals.
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