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improve service

Results 326 - 350 of 443Sort Results By: Published Date | Title | Company Name
Published By: Oracle     Published Date: Aug 15, 2013
RightNow's focus on integration; streamlined handoffs between low-assisted, medium-assisted, and high-assisted interactions; and focus on agent productivity arm companies with what they need to improve their customer service on an ongoing basis.
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best practices, customer service, oracle, crm, rightnow, enterprise applications
    
Oracle
Published By: Oracle     Published Date: Aug 08, 2013
RightNow's focus on integration; streamlined handoffs between low-assisted, medium-assisted, and high-assisted interactions; and focus on agent productivity arm companies with what they need to improve their customer service on an ongoing basis.
Tags : 
best practices, customer service, oracle, crm, rightnow
    
Oracle
Published By: Hewlett-Packard     Published Date: Aug 02, 2013
Virtualization was supposed to be the disruptive technology that saved IT. The cost savings from consolidation and the ease at which applications can be deployed promised to vastly improve delivery of IT services, free up IT staff to work on other projects, and not strain budgets. Unfortunately, lack of insight into IT resource status in highly virtualized environments and the complexity of the interactions between server, storage, and network elements have added to IT staff manual workloads and led most companies to dedicate too much time to operations and not enough time to innovation. This basically negates the major benefits of virtualization.
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virtualization, optimization, blade infrastructure, infrastructure, blade, ip networks, network management, network performance, data center design and management
    
Hewlett-Packard
Published By: Jive Software     Published Date: Jun 26, 2013
Balancing customer service quality and costs is an ongoing battle for most organizations. Superior service means higher labor spend, but shunting customers into long support queues and confusing self-help areas costs companies loyalty and retention. Conventional technologies don’t help much: They’re fragmented, with no unified view of customer interactions; they don’t provide effective peer-based support, leaving customers frustrated and dissatisfied; and they do nothing to improve retention, knowledge-sharing and overall enablement of service rep teams. Learn how social business tools eliminate the conventional cost/quality trade-offs.
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customer service, customer service quality, customer experience
    
Jive Software
Published By: Sponsored by HP and Intel®     Published Date: May 09, 2013
Learn more how HP Converged Cloud can allow you to implement cloud in the way that’s right for your enterprise, to support the need to speed innovation, enhance agility, and improve financial management, so you can gain access to the right IT services, from the right places, at the right time, at the right cost.
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converged cloud, it services, innovation, agility, financial management, cloud, virtualization, business government, network architecture, network management, network performance, network performance management, cloud computing
    
Sponsored by HP and Intel®
Published By: IBM     Published Date: May 07, 2013
Knowing the potential benefits of cloud computing, IBM implemented this technology for six workloads—development and test, analytics, storage, collaboration, desktop and production application. And the results have yielded significant financial and operational improvements. IBM shares some key insights through this report, learned after a successful move to cloud, including different ways in which each workload benefited. It also reveals how adopting cloud enabled significant improvements in efficiency, innovation, service and support levels. Download: Success in the cloud: Why workload matters.
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success, cloud, improvements, efficiency, innovation, service, support
    
IBM
Published By: athenahealth     Published Date: Apr 30, 2013
Our web-based patient communication system and services go well beyond medical scheduling software by improving all patient interactions outside of the office. Learn how physicians can communicate with patients online and improve their bottom lines with our unique approach to medical scheduling software and other automated messaging services.
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healthcare, medical, hitech act, ehr, patient engagement, practice efficiency, self-pay collections
    
athenahealth
Published By: athenahealth     Published Date: Apr 30, 2013
Struggling to keep its independence, Wilson Stream Family Practice needed to improve financial efficiency and data management. With athenahealth's medical billing and EHR services, the practice was able to organize clinical data, make patient visits more efficient, and improve overall quality of care.
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ehr, electronic health record, analytics, data, best practices, clinical workflow
    
athenahealth
Published By: Polycom     Published Date: Apr 30, 2013
Video conferencing is an increasingly important technology to improve employee and partner collaboration, especially for increasingly virtual organizations supporting rising numbers of mobile and home workers. But many companies still struggle to justify their investments in video conferencing, and not to understand potential cost differences among competing solutions - not just hardware and software expenses, but also investments required for bandwidth and operational support. Comparing various video conferencing solutions requires examining deployment models, licensing arrangements, network, hardware, and operational costs for leading video conferencing solution vendors in a variety of scenarios, using real-world data gathered from actual buyers of video conferencing products and services. The result: Significant differences in costs across all areas, especially for varying deployment models.
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total cost, video, video conferencing, collaboration, telecom
    
Polycom
Published By: ServiceNow     Published Date: Apr 19, 2013
As an IT infrastructure and operations (I&O) leader you understand the business and IT impact of service management and automation (SMA). SMA done right will improve staff productivity, increase the quality of services, reduce operational costs, and improve the overall IT organization’s reputation with the business. That is why building the business case to secure funding and executive support for SMA is critical.
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roi, it infrastrucutre, service management, automation, productivity, quality of service, customer service
    
ServiceNow
Published By: Dell Software     Published Date: Apr 17, 2013
Get a CIO’s View of Application Performance Monitoring In this white paper, learn more about the power and promise of application performance monitoring. See how you can elevate IT effectiveness to improve service delivery, resolve problems faster, and proactively meet business needs. Read this paper today.
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cio, dell, application performance management, white papers, resolve problems faster, it effectiveness
    
Dell Software
Published By: RelayHealth     Published Date: Apr 01, 2013
Many hospitals are implementing patient engagement strategies to help improve care outcomes and engaging financially with patients can also yield significant benefits for patients and providers. Financial patient engagement includes educating and communicating with patients at every point in the revenue cycle – pre-service, point of service and post-service – to facilitate higher collections and help improve patient satisfaction. Because these points in the revenue cycle stretch across many departments such as patient access, financial services, call centers and third-party collection agencies, a single, integrated solution that connects all parties involved and provides comprehensive data is critical.
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healthcare, patient engagement, financial, collection, revenue, revenue cycle management, patient satisfaction
    
RelayHealth
Published By: IBM     Published Date: Mar 22, 2013
Taking a more comprehensive, unified approach to managing data—recovering any data from a single console—can not only reduce your capital and operating costs, but can also provide enhanced application availability for improved IT service levels.
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storage, database, mstorage management, recovery, backup, disaster recovery
    
IBM
Published By: Frontrange     Published Date: Mar 13, 2013
Reducing IT costs and improving service quality are primary concerns when looking to improve your IT efficiencies. This paper presents the Return on Investment implications for organizations considering an IT Service and Client Management solution.
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it service management, itsm, service desk, service catalog, service management software, mobile service management, cloud itsm, service manager, help desk software, hybrid it service management, heat help desk, client management, network discovery software, software audit, pc hardware inventory software, hardware software inventory, hardware inventory, pc hardware inventory, audit service level agreement, network inventory
    
Frontrange
Published By: Red Hat     Published Date: Jan 01, 2013
Under pressure to improve service levels and contain costs, many enterprises are adopting a dual operating system (OS) approach. They are choosing Windows for office productivity and collaboration applications and Red Hat Enterprise Linux for infrastructure and datacenter modernization. Red Hat Enterprise Linux easily integrates with existing Windows infrastructure, making dual deployment possible.
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dual platform, modern datacenter, productivity, collaboration, linux, deployment
    
Red Hat
Published By: HP and Intel® Xeon® processors     Published Date: Dec 20, 2012
HP ProLiant servers, HP P4000 storage, and VMware software enable the City of Niles, Ohio to increase service levels and up time while lowering administrative time and costs
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government, data management, improved services, data management
    
HP and Intel® Xeon® processors
Published By: HP and Intel® Xeon® processors     Published Date: Dec 20, 2012
Learn more about HP Business Protection, which includes components that improve reliability, disaster recovery and overall systems management, help physician practices manage IT risk, improve services and protect their business.
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strategy guide, business protection, physician practices, healthcare
    
HP and Intel® Xeon® processors
Published By: CodeBaby     Published Date: Nov 27, 2012
Healthcare organizations are integrating intelligent virtual assistants to enhance online experience and reduce costs. This guide overviews the capabilities and benefits of using virtual assistants to engage, optimize, and complement existing service channels.
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online self-service, customer experience, customer service, intelligent virtual assistants, conversion optimization, tech support, crm, web self-service, contact center management, virtual agent, knowledgebase, ecommerce, mcommerce, live chat, website optimization, multi-channel branding
    
CodeBaby
Published By: CDW     Published Date: Nov 12, 2012
This reference guide is designed to provide you with an in-depth look at data center optimization, what's driving it and why organizations need to plan for it.
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data center, data center optimization, data center convergence, workload mobility, data center strategy
    
CDW
Published By: IBM     Published Date: Nov 07, 2012
This white paper examples how IBM IT Asset Management enables organizations to take control of IT assets, from planning through onto disposal, to improve quality and manage asset costs. Read on to learn about controlling costs and service with IBM.
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asset visibility, it asset, ibm, control, automation, ibm it asset management, data center
    
IBM
Published By: IBM     Published Date: Oct 01, 2012
The paper explains virtualization in the context of mid-sized businesses and shows how they can reduce costs, improve services and simplify management.
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virtualization, dynamic infrastructure, ibm, risk management, system management
    
IBM
Published By: Asure Software     Published Date: Sep 10, 2012
In this case study, you'll discover how Nixon Peabody cut operational costs, improved efficiency within the HR department and improved employee productivity with self-service with the help of AsureForceT Time & Labor Management Solutions.
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hr costs, human resources, payroll solutions, workforce management, benefits
    
Asure Software
Published By: SunGard     Published Date: Aug 13, 2012
Unicous marketing improves reliability and flexibility, reduces costs, and increases performance with SunGard Enterprise Cloud Services.
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unicous marketing, sungrad, cloud, services, improve performance, efficiency, enterprise applications, infrastructure, network performance, network provisioning, server hardware, servers, small business networks, green computing, cloud computing, data center design and management, data center
    
SunGard
Published By: LogMeIn     Published Date: Jul 17, 2012
Within today's competitive environment, where customers are more empowered than ever, organizations are looking to differentiate themselves from the competition and reduce customer churn through improvements in customer satisfaction. A recent Forrester survey found that 86 percent of decision makers rank their customers' experience as one of the top strategic priorities, and that 68 percent want to be customer service leaders in their industry. However, improving customer experience is no easy task. Companies must truly understand their customers, take into consideration the full spectrum of support they demand, as well as span the different channels their clients prefer for support.
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logmein, white paper, technology, customer satisfaction, customer service, customer experience
    
LogMeIn
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