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Results 226 - 250 of 444Sort Results By: Published Date | Title | Company Name
Published By: Avi Networks     Published Date: Mar 24, 2016
This buyer’s guide for load balancers is based on research, best practices, and conversations with network administrators and IT operations teams at over 110 Global 2000 enterprises. It presents guidelines for choosing application services that mirror the needs of modern data centers and public cloud initiatives. The guide is organized in sections, starting with a pre-assessment of your current application delivery capabilities. With data gathered from your pre-assessment, you can review the considerations involved in creating a software-defined application services strategy; identify opportunities to improve automation of application services and operations. Finally, use the software-defined application services checklist at the end of the guide to identify key priorities in your choice of application service solutions for your enterprise.
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avi networks, best practices, application services, modern data centers, public cloud initiatives, load balancer, load balancing, application delivery, application delivery controller, adc, software-defined networks, sdn, networking, it management
    
Avi Networks
Published By: Oracle Service Cloud     Published Date: Mar 23, 2016
For the most part, even companies using sophisticated technology to provide consistent access and answers across channels still view customer service through a traditional lens of serving the needs of the customer—despite its usefulness in marketing, building brand equity, up- and cross-selling and driving loyalty, as well as capturing the voice of the customer for product and service improvement and new product and service ideas. Even when serving customers is seen as a strategic goal for the entire organization, few companies seem to be leveraging customer service as a true organizational
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oracle, service cloud, customer service, customer engagement
    
Oracle Service Cloud
Published By: Oracle Service Cloud     Published Date: Mar 23, 2016
In the early 2000s, two vastly different businesses—baseball and field service management—began to use advanced statistical analysis to gain an advantage over their competitors. They both revolutionized their respective fields by using statistical knowledge to improve performance. The new approach replaced old models and methods and attained shockingly good results as both set new standards for their respective industries. In this white paper, you will learn the general concepts behind predictive analytics and how they can be applied to a field service organization. The paper will cover the basic metrics that should be tracked, the use of performance pattern profiles, and how these principles can predict future events.
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oracle, service cloud, service management, customer interaction
    
Oracle Service Cloud
Published By: HPE Intel     Published Date: Mar 15, 2016
Are you asking the right questions about your data center? • Would you like your IT infrastructure to be faster and more agile? • Would you like to improve your cost structure? • Do you plan to adopt a hybrid IT infrastructure and become a service provider for your business? To adapt to and compete in our ultra-connected, data-driven, and digital world, you need to effectively plan, build, integrate, and manage your facilities, platforms, and systems to efficiently align your infrastructure resources.
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HPE Intel
Published By: HPE Intel     Published Date: Mar 15, 2016
As more enterprises adopt technologies such as cloud, mobile, and analytics to help achieve strategic competitive advantage, CIOs and IT managers must support business-critical processes at a very high level across the enterprise. At the same time, IT organizations must manage complex hybrid IT infrastructures that include both cloud and on-premises technologies from multiple vendors and support providers. IDC believes that to tackle these challenges, IT organizations should look to support providers for comprehensive offerings to help optimize IT operations and improve the efficiency of IT service delivery. In addition, IDC recommends that IT organizations looking to manage rapid change in today’s IT landscape consider support providers with a record of innovative support services and a focus on advanced technology in support delivery.
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HPE Intel
Published By: HPE Intel     Published Date: Mar 09, 2016
State agency and higher education CIOs are under intense pressure to modernize their legacy IT systems. Whether that requires moving from one infrastructure to another, or moving to or from the cloud, the chief challenge remains: How to migrate data and applications without disrupting critical operations, ensure improved performance and avoid pricing and other traps that often accompany virtualizing in the cloud. Learn what’s made the difference in overcoming the impediments to workload migrations from IT leaders who’ve lived through big data and application moves. Topics include: Preparing workloads for cloud on-boarding – and off-boarding Tools for simplifying the consolidation and migration of apps and supporting services Forecasting workloads, and planning for associated testing, training, and other costs
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HPE Intel
Published By: IBM     Published Date: Feb 26, 2016
"71% of consumers do some digital research before buying an insurance policy, and 26% of those surveyed had purchased their policies online. Insurance companies are investing in interactive websites, mobile apps, and analytics software to help them optimize their processes, increase sales, improve customer service, and boost their financial standing. But is this enough to keep up? As technology continues to advance, leading insurance companies are already looking ahead to the next big advance that will transform the industry: cognitive computing."
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cognitive computing, analytics software, ibm, insurance, process automation
    
IBM
Published By: Oracle     Published Date: Feb 10, 2016
Good supply chain management is essential to your operational efficiency, customer centricity, compliance, carbon footprint, and ultimately, your overall success. If handled correctly, your supply chain should improve customer service—along with the reputation of your brand—and boost your bottom line. But, as with many areas of business, the rules of the game are changing. What’s changing? Well, everything. New regulations, increased buyer expectations, shorter product lifecycles, fluctuations in demand, new market entrants, more ethical supplier management, poor visibility of globalized supply chains—all these things, and more, are testing the limits of the traditional supply chain model. The simple truth is that the way things used to be done, and the solutions that enabled it, are no longer up to the job. Today, organizations need levels of flexibility, integration, and visibility that are beyond what those systems were designed to deliver.
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oracle, supply chain leaders, cloud migration, supply chain management, operational efficiency best practices, it management
    
Oracle
Published By: IBM     Published Date: Feb 02, 2016
Read this editorial to learn about the challenges and opportunities ahead for energy companies, and find out how utilities can use analytics to improve satisfaction by gaining insight into consumption and billing patterns—as well as the products and services that interest customers most.
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ibm, analytics, energy, utilities, customer experience, social media, data, customer management
    
IBM
Published By: IBM     Published Date: Feb 02, 2016
Read this whitepaper published by Heavy Reading and sponsored by IBM to look at why network service quality matters to customer loyalty and CSP attitudes to improve it and discover how CSPs can correlate customer loyalty indicators like Net Promoter Scores with network and service quality metrics to help drive better business and operational performance
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ibm, telecom, analytics, customer management, customer loyalty, network service
    
IBM
Published By: Salesforce     Published Date: Jan 15, 2016
Join specialists from Salesforce and PwC to learn how you can improve security and compliance in the cloud by leveraging the core trust services of Salesforce — and the additional controls from the new Salesforce Shield suite of products.
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salesforce, cloud, security, webinar, best practices, enterprise applications, human resource technology
    
Salesforce
Published By: Salesforce     Published Date: Dec 29, 2015
Join specialists from Salesforce and PwC to learn how you can improve security and compliance in the cloud by leveraging the core trust services of Salesforce — and the additional controls from the new Salesforce Shield suite of products.
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salesforce, cloud, security, webinar, best practices, enterprise applications, human resource technology
    
Salesforce
Published By: Cisco     Published Date: Dec 28, 2015
Cloud adoption is growing, but relatively few organizations have advanced cloud strategies. Achieving greater levels of cloud adoption allows organizations to materially improve strategic allocation of IT budgets, lower IT costs, reduce time to provision IT services, increase revenue, and improve ability to meet SLAs. Private cloud adoption is greater than public cloud. Additionally, private cloud/OpenStack adopters are more likely to expect better business outcomes IDC sees web-scale public cloud making way for enterprise-class “provider-based cloud”.
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cisco, cloud adoption, productivity, open stack, private cloud, public cloud, networking, software development, it management, wireless
    
Cisco
Published By: IBM     Published Date: Oct 20, 2015
See how Predictive Customer Intelligence can help identify opportunities to generate revenue, build loyalty, increase wallet share, and improve service.
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ibm, predictive, customer, intelligence, wallet share, revenue, software development, it management
    
IBM
Published By: HP Software     Published Date: Oct 20, 2015
Reduce business risk, improve productivity, and accelerate agility by better managing hybrid cloud resources and services using common, integrated workflows, tools, and standards.
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management, maturity, cloud, tool, architecture
    
HP Software
Published By: MuleSoft     Published Date: Oct 13, 2015
Learn the recommendations to meet the following challenges: Financial services firms are deploying private clouds and PaaS to improve IT manageability and to empower developers, but still need to manage and monitor legacy environments and third party applications Many firms are adopting PaaS to manage microservices and break down legacy applications into discrete components, resulting in many more endpoints to make discoverable, secure, connect, manage and monitor Applications and container technologies deployed on the PaaS may lack the ability to generate “machine data”--detailed information on memory utilization, system resources, endpoint analysis and other critical monitoring statistics
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financial services paas, private clouds, disparate environments, memory utilization, it manageability, enterprise applications
    
MuleSoft
Published By: HP AppPulse Mobile     Published Date: Oct 12, 2015
Speed time-to-value, improve end user experience of customer service applications.
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user experience, time-to-value, customer service, applications, infrastructure, saas
    
HP AppPulse Mobile
Published By: LogMeIn     Published Date: Oct 08, 2015
This paper shows how savvy sellers have discovered how to leverage quick online meetings to speed up sales cycles and close more deals. Savvy sellers are prepared, nimble and ready to pivot on a dime.
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improve online sales meeting, online meetings, customer service, customer relationships
    
LogMeIn
Published By: IBM     Published Date: Oct 06, 2015
How do you successfully transition business continuity to the cloud? Read the white paper to learn how an end-to-end, scalable solution can help you plan and execute an enterprise-wide continuity and resiliency strategy. As a result, you will be able to help improve risk management, reduce costs, facilitate resilient service delivery and respond to changes more quickly..
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ibm, cloud, resiliency strategy, risk management, resilient service delivery, service delivery, service delivery solutions, security, it management, migration, network management, network performance management
    
IBM
Published By: ServiceNow     Published Date: Oct 02, 2015
From students to executives, finding solutions to improve efficiency, productivity, and communication has become vital. These end users are trying to excel in their work, and while they don't mean to cause harm, in most organizations this desire leads to the use of applications, services, and data storage and sharing beyond IT's boundaries. This practice, known as “shadow IT,” walks a line that information security officers are uncomfortable with, and it's having an obvious impact on technical support teams. The good news is, there are opportunities for all support organizations, regardless of their stance on shadow IT.
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ServiceNow
Published By: Polycom     Published Date: Sep 15, 2015
Polycom voice solutions for Microsoft Lync helped the Organization profiled achieve the following benefits (risk and present value [PV] adjusted) over three years: Improved productivity and collaboration: $12,341,123. Employee relocation cost savings: $452,351. Phone purchase and installation savings: $1,988,182. Managed services cost savings: $582,269. Total cost savings and benefits: $15,363,925.
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collaboration, communications, conferencing, lync, microsoft, phone, polycom, skype, video, voice over ip, telecom
    
Polycom
Published By: Canon Business Process Services, Inc.     Published Date: Aug 17, 2015
This paper will explore the potential of applying business performance management (BPM) principles to advance document performance management (DPM) in a way that enables organizations to reduce costs; better manage documents as vital strategic, ?nancial and information assets; and secure positive returns on investments from outsourcing. An example of this approach — spotlighted later in this paper — is MAX, a document performance management system that enables companies to more effectively manage their document processes and outsourcing service providers.
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canon business process services, document management, document imaging, business performance management, outsourcing services, managed services, balanced scorecard framework, slas, service level agreements, improving operational efficiency, improve business results, six sigma methods, document services, claims processing, document processing, forms processing, it management
    
Canon Business Process Services, Inc.
Published By: FICO     Published Date: Aug 14, 2015
Learn how FICO's Blaze Advisor system enables Aviva's vision of doubling business volume and improving customer service.
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fico, analytics, solutions, decision management, rules management.
    
FICO
Published By: Citrix Systems     Published Date: Jul 28, 2015
Organizations are looking to SDN to improve network agility by incorporating network automation in cloud computing platforms. So far the focus of SDN has been on L2-L3 switching and routing services. However applications don’t just need network connections. They also need L4-L7 network services.
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Citrix Systems
Published By: BMC Software     Published Date: Jul 22, 2015
Find out how BMC TrueSight IT Data Analytics can help you identify and resolve issues faster by leveraging both monitoring and log data so you can avoid performance issues and improve quality of service while also enhancing IT staff productivity.
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bmc truesight it data analytics, monitoring data, log data, performance issues, quality of service, productivity
    
BMC Software
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