Cookie policy: This site uses cookies (small files stored on your computer) to simplify and improve your experience of this website. Cookies are small text files stored on the device you are using to access this website. For more information on how we use and manage cookies please take a look at our privacy and cookie policies. Some parts of the site may not work properly if you choose not to accept cookies.

sections
 

improve service

Results 251 - 275 of 439Sort Results By: Published Date | Title | Company Name
Published By: Comcast Business     Published Date: Mar 24, 2015
“The network is your business” has been a mantra for many years indicating how businesses rely more heavily on being networked between their facilities, data centers, suppliers, business partners and customers. Your network enables your business to: • Improve productivity • Provide business continuity • Increase customer satisfaction • Reduce costs This paper provides an overview of the different types of Ethernet services, the service components that differentiate them, their business and technical benefits, and important things to consider when selecting an Ethernet service.
Tags : 
ethernet, business network, productivity, customer satisfaction, cost reduction, networking, it management
    
Comcast Business
Published By: BMC Software     Published Date: Feb 03, 2014
Analysts predict that soon, half of all new IT service desk tools will be adopted as cloud-based services. While shifting to an on-demand model can be a complex decision, requiring organizations to assess carefully the potential impact on their business operations, a growing number of companies are clearly finding the move worthwhile. This paper explores the reasons for the rapid growth of cloud-based IT service management (ITSM) solutions and the benefits they offer for enterprises. Topics include: • The cost savings companies can achieve by deploying ITSM solutions via the cloud, which allows better management and optimization of consumption and costs. • Improved alignment between IT to and business, as self-service, a service catalog, collaboration, and mobility help IT expose and provide its services more effectively. • The ability to integrate cloud and on-premise solutions to leverage existing systems while leveraging new innovations via the cloud. • The advantages of cloud
Tags : 
bmc, cosumerized technology, cloud technology, mobile technology, social technology, customer-first, modernized work processes, social-enabled enterprise applications, internal customers, gartner, itssm, saas, itrpm, it service support management tools, networking, it management, enterprise applications
    
BMC Software
Published By: sevone     Published Date: Oct 23, 2014
Whether you’re looking to improve your application and service delivery, consolidate existing performance monitoring tools and responsibilities or justify the impact of a new technology deployment, the following six steps can help you create the fundamental building blocks of an effective performance monitoring strategy.
Tags : 
    
sevone
Published By: Pluris     Published Date: May 05, 2015
Download this case study today and discover how to create a more predictable sales process. Learn how to improve the quality and consistency of Customer Service Reps (CSRs) performance, increasing cross-sell and up-sell performance to existing customers via inbound service calls.
Tags : 
pluris, case study, media, order conversion, optimization, csr, analytics
    
Pluris
Published By: XO Communications     Published Date: Apr 13, 2015
Use this step-by-step guide from enterprise technology expert David Linthicum to help improve your network to handle services delivered from multiple clouds. With the right network infrastructure, it is much easier to connect, secure and speed up delivery of all of the cloud applications and services consumed by your organized. No matter where you are in your cloud implementations, learn best practices and strategies in this eBook series focused on Building the Network that Empowers Digital Business. Part 2 of the series, this guide focuses on best practices and creating a master implementation plan. Interested in crafting your strategy and business case for using multiple clouds, watch for Part 1 in the series "The Evolution from Network to Multi-Clouds."
Tags : 
    
XO Communications
Published By: MuleSoft     Published Date: Oct 13, 2015
Learn the recommendations to meet the following challenges: Financial services firms are deploying private clouds and PaaS to improve IT manageability and to empower developers, but still need to manage and monitor legacy environments and third party applications Many firms are adopting PaaS to manage microservices and break down legacy applications into discrete components, resulting in many more endpoints to make discoverable, secure, connect, manage and monitor Applications and container technologies deployed on the PaaS may lack the ability to generate “machine data”--detailed information on memory utilization, system resources, endpoint analysis and other critical monitoring statistics
Tags : 
financial services paas, private clouds, disparate environments, memory utilization, it manageability, enterprise applications
    
MuleSoft
Published By: Oracle Service Cloud     Published Date: Mar 23, 2016
For the most part, even companies using sophisticated technology to provide consistent access and answers across channels still view customer service through a traditional lens of serving the needs of the customer—despite its usefulness in marketing, building brand equity, up- and cross-selling and driving loyalty, as well as capturing the voice of the customer for product and service improvement and new product and service ideas. Even when serving customers is seen as a strategic goal for the entire organization, few companies seem to be leveraging customer service as a true organizational
Tags : 
oracle, service cloud, customer service, customer engagement
    
Oracle Service Cloud
Published By: Oracle Service Cloud     Published Date: Mar 23, 2016
In the early 2000s, two vastly different businesses—baseball and field service management—began to use advanced statistical analysis to gain an advantage over their competitors. They both revolutionized their respective fields by using statistical knowledge to improve performance. The new approach replaced old models and methods and attained shockingly good results as both set new standards for their respective industries. In this white paper, you will learn the general concepts behind predictive analytics and how they can be applied to a field service organization. The paper will cover the basic metrics that should be tracked, the use of performance pattern profiles, and how these principles can predict future events.
Tags : 
oracle, service cloud, service management, customer interaction
    
Oracle Service Cloud
Published By: VMware     Published Date: Nov 04, 2016
The digital economy is changing expectations for IT organizations, driving the need to rapidly provide resources to development, QA, and line-of-business teams to develop and roll out applications. While business wants IT to be more responsive, IT must address the need for speed with policy-driven governance, compliance, security, and performance. In our eBook, “Top 3 Reasons Why You Need Cloud Management,” we define the need for cloud management platforms, expand on the requirements and take a closer look at how other organizations are deploying cloud management platforms to improve management of the entire IT services delivery lifecycle.
Tags : 
    
VMware
Published By: Citrix ShareFile     Published Date: Apr 11, 2017
With Citrix for chartered accountants you can securely connect to clients, files and QuickBooks from any device. We make it easy to streamline your file sharing and secure your firm’s data as well as your clients’. You get seamless access to all of the files you need—and even QuickBooks—from any device, any time. Read this fact sheet to see how Citrix can help you: • Exchange confidential client files and emails with superior encryption and security. • Offer a more professional solution compared to password-protected PDFs. • Improve your customer service with cutting-edge technology at an affordable price.
Tags : 
citrix, quickbooks, file sharing, file security, pdf protection, customer service
    
Citrix ShareFile
Published By: Citrix ShareFile     Published Date: Apr 14, 2017
With Citrix for chartered accountants you can securely connect to clients, files and QuickBooks from any device. We make it easy to streamline your file sharing and secure your firm’s data as well as your clients’. You get seamless access to all of the files you need—and even QuickBooks—from any device, any time. Read this fact sheet to see how Citrix can help you: • Exchange confidential client files and emails with superior encryption and security. • Offer a more professional solution compared to password-protected PDFs. • Improve your customer service with cutting-edge technology at an affordable price.
Tags : 
client engagement, data security, confidential data, data protection, email security, customer service
    
Citrix ShareFile
Published By: Citrix ShareFile     Published Date: Apr 14, 2017
With Citrix for chartered accountants you can securely connect to clients, files and QuickBooks from any device. We make it easy to streamline your file sharing and secure your firm’s data as well as your clients’. You get seamless access to all of the files you need—and even QuickBooks—from any device, any time. Read this fact sheet to see how Citrix can help you: • Exchange confidential client files and emails with superior encryption and security. • Offer a more professional solution compared to password-protected PDFs. • Improve your customer service with cutting-edge technology at an affordable price.
Tags : 
data management, data system, business development, software integration, resource planning, enterprise management, data collection, accounting protection
    
Citrix ShareFile
Published By: Oracle PaaS/IaaS/Hardware     Published Date: Jan 10, 2017
According to Mary Johnston Turner, Research Vice President at IDC; "Breaking down technology specific management as well as data silos also facilitates faster infrastructure and application rollouts, reduces human errors, and improves overall business agility.Cloud based management, monitoring and analytics help to improve collaboration between IT operations and developer teams by stabilizing service levels and monitoring usage to support accurate charge back." 
Tags : 
    
Oracle PaaS/IaaS/Hardware
Published By: Mainline Information Systems     Published Date: Oct 20, 2009
Get the critical information you need to transform your data center by implementing a solution based on the greatest possible computing power with the lowest possible energy expenditure.
Tags : 
energy efficiency, mainline information systems, infrastructure, risk management, thermal performance, environment improvements
    
Mainline Information Systems
Published By: Acquia     Published Date: Sep 13, 2011
Learn how you can improve performance, scalability and availability, while reducing business risk and costs with the Drupal Open Source social publishing platform and Acquia Hosting services.
Tags : 
acquia, technology, scalability, drupal, hosting services, open source social publishing platform
    
Acquia
Published By: Cherwell Software     Published Date: Sep 14, 2016
This white paper will discuss how intelligently integrating the right people, processes, and technology automation solutions can help you overcome these obstacles. Combining this integration with a tested and proven best practice framework, such as ITIL, enables IT organizations to reduce costs, improve operational efficiency, elevate service quality, and demonstrate the value IT brings to the business.
Tags : 
    
Cherwell Software
Published By: IBM     Published Date: Feb 25, 2008
Virtualization provides opportunities to reduce complexity, improve service levels to the business and lower capital and operating costs to provide and maintain IT infrastructure. This paper for senior IT managers is intended as a starter guide for virtual infrastructure technical design, project planning, scoping, and implementation.
Tags : 
servers, virtual server, server virtualization, vmware, virtual, virtual machine, virtual server, ibm, opt it, ibm opt it, infrastructure, data center design and management
    
IBM
Published By: IBM     Published Date: Mar 28, 2008
More than likely you’ve heard quite a bit about service-oriented architecture (SOA) and how it holds the promises of quicker response to market trends, improved customer services and lower application development costs. From an infrastructure perspective, an SOA implementation contains all the same pieces and parts as your traditional environment.
Tags : 
infrastructure
    
IBM
Published By: IBM     Published Date: Apr 23, 2008
This Q&A-style article from CIO Green Edge Zone covers some of the many ways businesses can benefit through green technologies. Becoming more energy efficient not only dramatically reduces power costs, but can actually help companies improve operational efficiencies, increase productivity, enhance customer service and heighten brand awareness.
Tags : 
ibm, opt it, ibm opt it, green, environmental, environment, productivity, it management, network management, green computing
    
IBM
Published By: IBM     Published Date: May 12, 2008
Challenges like competitive pressures, compliance activities and higher operational costs make service management more critical than ever. To keep up, IT operations must constantly improve visibility, control and automation while bridging the gaps among business, development and daily operations.
Tags : 
itil, service management, governance, risk management, ibm, ibm g&rm, ibm grm
    
IBM
Published By: IBM     Published Date: Jun 11, 2008
IBM Rational Testing Solutions for SOA help software delivery and QA teams to improve the quality of SOA solutions, by automating the creation, execution and analysis of functional, regression and performance tests of non-GUI business processes and services. In this webcast, we will demonstrate the benefits of IBM Rational Testing Solutions for SOA.
Tags : 
ibm, ebf, ibm ebf, soa, quality assurance, quality control, business process automation
    
IBM
Published By: IBM     Published Date: Jun 17, 2008
Portals are becoming integral enablers of business and IT innovation for many organizations. From first-generation content aggregation portals to more sophisticated enterprise process portals, organizations have used portal solutions to improve productivity, streamline business processes, enable new Web-based product and service delivery models, and provide IT with a powerful platform for new and composite application development.
Tags : 
ibm, corporate portal, portal, portals, idc, business process automation, tco, productivity, ep campaign
    
IBM
Published By: IBM     Published Date: Nov 13, 2008
Telecommunications services are becoming more and more complex. They now run over virtual network paths, less constrained by individual pieces of hardware. Get this white paper and see how service quality management solutions from IBM can improve the customer experience.Learn how telecomm providers can deliver optimal service quality
Tags : 
ibm, sla, voip, virtual private network, blackberry, tivoli, tivoli, ibm, ibm mbi, service quality, telecommunications, management solutions, customer experience, dashboards, sla, netcool, service level agreement, key quality indicators, kqis, ip-tv
    
IBM
Published By: IBM     Published Date: Nov 13, 2008
Improve operational efficiencies with next-gen networks and servicesThere has never been a better time for service providers to streamline operations, improve responsiveness and reduce costs. Find out in this white paper how all three can be accomplished with IBM Tivoli® Netcool® solutions. Also discover methods to boost efficiency and minimize expenditures.
Tags : 
ibm, operations management, tivoli, value-added services, operational support systems, wireless, ibm, power, cooling, tivoli, netcool solutions, operational efficiencies, efficiency, ip multimedia subsystems, ims, fixed-mobile convergence, operational support systems, oss, value-added services, vas
    
IBM
Published By: IBM     Published Date: Apr 17, 2009
Optimize IT process, maximize ROI and improve service levels. The challenge facing businesses today is the need to achieve ever-higher levels of service and maximize return on investment, while simultaneously minimizing costs. This white paper reveals how IBM Maximo® asset and service management solutions help your organization run more efficiently.
Tags : 
ibm maximo, asset and service management solution, optimize it, maximize roi, service lebels, service management solutions, tivoli, it business processes, service levels, ibm, service level agreements slas, key perfor¬mance indicators, kpis, it asset management, itam, it infrastructure library, itil, it asset management, itam, work management
    
IBM
Start   Previous    4 5 6 7 8 9 10 11 12 13 14 15 16 17 18    Next    End
Search      

Related Topics

Add Research

Get your company's research in the hands of targeted business professionals.