Cities need to rethink public transport systems to meet consumer demand for flexible, on-demand services. By doing this, they can also unclog congested roads, improve safety and reduce carbon emissions.
Read this insight to discover:
• how patterns of mobility are changing in major cities
• what customers want – and the key challenges to meeting their expectations
• whether microtransit solutions can be an effective complement to traditional public services
• three key levers to pull to develop responsive, demand-driven services.
Published By: ToneTag
Published Date: Nov 14, 2019
Increasingly, retailers in APAC face the combined challenges of more demanding customers, shrinking profitability, increased competition, and complex online-offline experiences.
That’s why more retailers are adopting data-over-sound technology.
This technology allows customers to make mobile payments using sound to communicate with payment devices like credit card readers, or kiosk machines.
It also enables novel customer experiences, which allow retailers to drive in-the-moment sales, improve loyalty program stickiness, and eliminate queues, among other benefits.
And because it doesn’t require the Internet, and works even on feature phones, it can be leveraged in a number of scenarios such in pop-up markets, food courts, concerts, and door-to-door deliveries, among others.
Inside This Guide:
• The top 5 ways retailers are using data-over-sound
• 14 benefits for retailers
• Why sound-based experiences will take over APAC
Published By: Workday
Published Date: Oct 22, 2019
Data Driven One system for HR can help you boost employee engagement, analyze data more easily, and monitor and ensure diversity. How does it work? It’s all in the data. Read this report to learn today’s HR trends and how you can use data to improve every aspect of the employee experience.
Published By: Panasonic
Published Date: Oct 01, 2019
From smartphones and cloud computing to ride-sharing services and electric cars, disruptive technology is changing the way we live – and nobody understands disruption better than startups. Whether they’re independent entities funded by VCs or emerging companies within the walls of a large corporation, startups recognize the power of technology to solve problems and improve lives, and they have been instrumental in challenging the status quo and shaping our society.
But startups can’t be expected to do it all alone. Lean operating budgets and a need to move quickly demand that these organizations make efficient use of their limited resources – and that means not “reinventing the wheel” when it comes to their underlying tech. By working with the right partner who can provide the right resources and expertise at the right time, startups are free to focus on what matters most: bringing their innovation to market.
Published By: Masergy
Published Date: Nov 04, 2019
Driven by the need to save money, improve agility, and take rapid advantage of emerging
technologies to improve internal collaboration and customer engagement, organizations are
quickly adopting Unified Communications-as-a-Service (UCaaS) and Contact Center as a
Service (CCaaS). UCaaS and CCaaS enable businesses to deliver a modern communications
environment, without large capital investment, and in a manner that provides for rapid
scaling, easy expansion into new sites and geographies, and deployment flexibility.
Unfortunately, many enterprise networks are not optimized to deliver the performance and
reliability required to support cloud-based applications, including UCaaS and CCaaS. As a
result, IT leaders are rapidly adopting Software-Defined Wide-Area Network (SD-WAN)
technologies. With SD-WAN’s ability to virtualize underlying network services and to build
enterprise-grade WANs using both public (Internet) connectivity and private WAN
connectivity, IT leaders can leverage it to su
Find out how companies have deployed remote access SSL VPNs to increase remote user satisfaction, improve accessibility to corporate resources, support business continuity planning, and reduce overall implementation and ongoing management costs. The white paper also covers how cloud-based SSL VPN services address high availability requirements, support unforeseen spikes in activity and optimize network performance. Lastly, learn how a single SSL VPN platform can support all your mobile access, telecommuting and partner extranet requirements to improve your ROI.
Christian Kane is an Enterprise Mobility Management Research Analyst with Forrester Research, where he helps clients develop and improve their desktop and mobile strategy. His research spans mobile hardware, mobile operating systems, mobile device management solutions, and mobile applications.
Published By: Anaplan
Published Date: Sep 11, 2019
Prior to implementing the Anaplan platform, RSA Group had a tedious spreadsheet-based, nine-month planning cycle riddled with data quality issues, which was compounded by siloed, functional fragmentation across the company. As a result, the finance team was spending a significant amount of time cleaning data rather than analyzing it to provide insight to key stakeholders throughout the business.
Using the Anaplan platform, RSA Group reduced their financial planning process from nine months to five months. The workforce planning team experienced a 50% improvement in productivity. The business can now own their connected plans, resulting in improved decision support to business users, as well as improved customer service and financial results.
Published By: Achievers
Published Date: Nov 06, 2019
But while most executives see a clear need to improve employee engagement, many have yet to develop tangible ways to measure and tackle this goal. However, a growing group of best-in-class companies says they are gaining competitive advantage through establishing metrics and practices to effectively quantify and improve the impact of their engagement initiatives on overall business performance.
These are among the findings of the Harvard Business Review Analytic Services report of more than 550 executives around employee engagement—research that features in-depth interviews with 12 best-practice company leaders.
Published By: Achievers
Published Date: Nov 06, 2019
People work better when they are recognized for their time and effort. Many CEOs and HR leaders believe that creating a better culture for employees, with regular feedback and recognition, should be a top priority if their organizations want to experience better business results overall.
In this eBook co-authored by Talent Culture, “Recognition Culture: The MVP of Employee Experience,” we explore the importance of recognition in establishing and maintaining a desirable company culture. Be it bonuses, awards, rewards, a virtual gold star, or a simple shout out on social media, fostering a culture of recognition drives higher levels of engagement, which translates into improved performance and better results.
The European Union’s new regulatory framework for data protection laws, the General Data Protection Regulation (GDPR), became enforceable on 25 May, 2018. Under GDPR, organisations have new obligations to improve the security and privacy practices for the personal data they collect and use. With these new obligations comes the potential for heavier fines and penalties. Fortunately, Amazon Web Services (AWS) can help guide your organisation toward compliance under the new requirements. Take advantage of our services, resources, and experts as you navigate these changes.
City leaders around the world are working to improve the quality of life and increase the number of useful services for their citizens, businesses, and visitors. Smart city initiatives are gaining attention in several countries, as administrators, industry, and citizens are working together to enhance their communities, cities, regions, and nations. After more than ten years of smart city hype, innovative projects have emerged, but few have provided a disruptive impact on the city system itself. Because every city is different, few of the existing models apply universally. An effective response requires leaders to consider a series of prerequisites: consider the local culture and the people, prioritize basic needs and requests, work at overcoming silos and encourage collaboration across departments, and consider each “smart” initiative as an integral part of an overall city system. A smart city reflects a number of aspirations: efficiency, resiliency, connectedness, innovation, and su
Government agencies often look to promote new technology for cost-savings and efficiency, but it does not stop there. The second and third-tier effects of technology can be long lasting for citizens, businesses, and economies. When public institutions adopt the cloud, they experience an internal transformation. Inside an organization, cloud usage drives greater accessibility of data and information sharing, increases worker productivity, and improves resource allocation. The external benefit of the cloud is recognized through a government’s ability to put reclaimed time and resources toward serving citizens. This includes provisioning public services, such as occupational-skills training, quicker and more effective service delivery, a pathway to a more productive workforce, and ultimately, a boost to local development. This whitepaper examines the enterprise-level benefits of the cloud, as well as the residual impact on economic development. The U.S. Economic Development Administration
Published By: Genesys
Published Date: Dec 20, 2018
Artificial Intelligence (AI) is staggering in its speed of handling simple requests and automating conversations. But AI solutions are not enough for the best customer experiences. Human emotions sometimes demand the human touch that only live agents can provide.
Kate, Customer Experience AI by Genesys, combined with the power of human touch can improve customer experience, empower employees and dramatically reduce costs. This seamless combination of AI technology and humans, or “Blended AI by Genesys,” addresses the entire customer journey for the best possible outcomes.
Download the eBook and learn how Kate and Blended AI lets you:
• Personalize self-service
• Connect customer conversations
• Create smart agent experiences
Start small and deploy fast with MicroApps
Published By: Genesys
Published Date: Dec 20, 2018
Companies across the world are innovating with artificial intelligence (AI) to improve customer experience and forge deeper relationships with customers. Through surveys and interviews with 599 executives, from large and mid-sized companies across the globe, this MIT report reveals that most customer-centric firms have already deployed AI extensively in their customer-facing operations and customer experience management processes.
Get the global report and regional spotlights on North America, Latin America, Europe and Asia to access complete results. Key insights include:
• Nearly 90% of respondents report measurable improvements in the speed of complaint resolution; 80% note enhanced call volume processing using AI
• 80% of respondents report measurable improvements in customer satisfaction, service delivery and contact center performance
• In North America, 60% of the respondents believe they will deliver a 10% or more increase in customer lifetime value in the next year
Published By: Genesys
Published Date: Jun 19, 2019
Successfully managing a contact center requires a collaborative, multidisciplinary approach to handle a broad range of operational and tactical tasks. Planning, day-to-day operations and quality management must be seamlessly orchestrated, along with human resources functions like recruitment, learning and development, and employee scheduling.
Read this executive brief to learn how to transition to an AI strategy that can take your team – and business results – to the next level. See how you can:
Create an AI strategy with a single data model that includes routing, interaction analytics, forecasting/scheduling and predictive engagement
Harness the power of your data to align customers with the best resource
Drive employee effectiveness by ensuring you hire the right people and manage their performance to drive their success over the long term
Application downtime impacts everyone. This paper provides best practices for communicating application downtime to end-users in a manner that maintains - or can even improve- your organization's credibility and brand image. Learn what to do and what not to do in this informative white paper.
Published By: PatSnap
Published Date: Sep 27, 2019
R&D and IP can no longer afford to work independently. Current siloed processes in both teams are leading to bottlenecks in the innovation and asset management process across the market, costing companies thousands of dollars monthly.
This eBook presents both IP and R&D teams with 9 insider tips to effortlessly facilitate a more symbiotic relationship; translating to better productivity, a breakdown of barriers, better alignment to company goals, and higher returns on investment.
Every decision made for an institution requires security to match. Otherwise vulnerabilities can be created and exploited.
We believe that comprehensive and customizable end-to-end
IT security not only dramatically reduces the risks of being
compromised but can also have a tremendous benefit to the
ThinkShield goes beyond simple endpoint security, with
solutions that create huge efficiencies, streamline IT
administration, and improve the end-user experience.
Every decision made for an institution requires security to match. Otherwise vulnerabilities can be created and exploited. We believe that comprehensive and customizable end-to-end IT security not only dramatically reduces the risks of being compromised but can also have a tremendous benefit to the institution.
ThinkShield goes beyond simple endpoint security, with solutions that create huge efficiencies, streamline IT administration, and improve the end-user experience.
As organizations have improved service delivery, they have also turned their focus to presenting business value more positively. These organizations are beginning to develop true BSM systems in two ways: by understanding the metrics that successful businesses employ to determine the value of IT, and by linking these metrics and associated business services to IT infrastructure components.
Over the past ten years, IT personnel costs have risen faster than hardware and software investments. IT services have not improved process-wise and still require as much manpower, if not more, to operate now as they did in the past. As firms spend 76% of their IT budget on maintenance and support, they will naturally invest in BSM solutions that will reduce costs, enable ITIL, and provide an optimal ROI.
DatacenterDynamics is a brand of DCD Group, a global B2B media and publishing company that develops products to help senior professionals in the world's most ICT dependent organizations make risk-based infrastructure and capacity decisions.
Our portfolio of live events, online and print publishing, business intelligence and professional development brands are centred on the complexities of technology convergence. Operating in 42 different countries, we have developed a unique global knowledge and networking platform, which is trusted by over 30,000 ICT, engineering and technology professionals.
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