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Results 26 - 50 of 236Sort Results By: Published Date | Title | Company Name
Published By: Cherwell Software     Published Date: Jan 28, 2019
Domino’s was heavily reliant on a legacy service desk tool. When Karen Copley was hired to oversee all aspects of service delivery for the organisation, she immediately recognised that this tool needed to be replaced. According to Karen, it offered no way to obtain management information. There was also limited automation capabilities. In addition, at this time, Domino’s wanted to mature its service desk operation by adhering to ITIL® framework best practices. “We decided we needed a more robust, ITIL® framework compliant service desk tool. I knew Cherwell® Service Management software was in the Gartner Magic Quadrant, and I had read good things about the company. I therefore decided to invite Cherwell Software and a couple of other vendors to bid for the business.”
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Cherwell Software
Published By: Cherwell Software     Published Date: Jan 28, 2019
As the company continued to expand, the decision was taken in 2011 to find a different package to support its international service desk operations across Europe, the US, India and Australia. Hollister launched a competitive tender to find the right solution for its needs and explored several options as part of the selection process. Mike and the team were immediately impressed by Cherwell, both by the working culture and the flexibility and ease of use of its solutions.
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Cherwell Software
Published By: Vonage Business     Published Date: Jan 15, 2019
In this eBook you’ll learn: The immediate benefits of deploying unified communication applications and platforms How UC application integration struggles can be addressed with UCaaS Why businesses are embracing game-changing technologies across UCaaS and CPaaS How adopting application programming interfaces (API) can help drive better business outcomes
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Vonage Business
Published By: TIBCO Software GmbH     Published Date: Jan 15, 2019
The current trend in manufacturing is towards tailor-made products in smaller lots with shorter delivery times. This change may lead to frequent production modifications resulting in increased machine downtime, higher production cost, product waste—and no need to rework faulty products. To satisfy the customer demand behind this trend, manufacturers must move quickly to new production models. Quality assurance is the key area that IT must support. At the same time, the traceability of products becomes central to compliance as well as quality. Traceability can be achieved by interconnecting data sources across the factory, analyzing historical and streaming data for insights, and taking immediate action to control the entire end-to-end process. Doing so can lead to noticeable cost reductions, and gains in efficiency, process reliability, and speed of new product delivery. Additionally, analytics helps manufacturers find the best setups for machinery.
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TIBCO Software GmbH
Published By: Group M_IBM Q119     Published Date: Jan 10, 2019
It is breathing life into our existing energy resources and creating new opportunities. Better use of data has visible, tangible and immediate results. It is helping energy companies become safer, more reliable and more efficient. This is good for both our wallets and our planet. For more information visit: www.ibm.com/energy or watch our webinar here
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Group M_IBM Q119
Published By: Zendesk     Published Date: Jan 03, 2019
To successfully meet customer demands for more immediate, personalized attention, companies are leveraging new technologies that go beyond traditional voice and email. By implementing such channels as live chat, social media, mobile apps, SMS/text messages, self-help solutions, and more, companies can now be ready wherever and however the customer wants. The following report, sponsored by Zendesk, is based on an online survey of 1,044 U.S. consumers who have received online or phone customer service. The research goal was to better understand present customer expectations and to quantify the impact of customer service on business results. Questions were asked about past experiences with customer service, as well as preferences and opinions. Certain questions were repeated from a similar 2013 survey to enable trend analysis.
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Zendesk
Published By: Cisco Umbrella EMEA     Published Date: Dec 03, 2018
Ransomware is the fastest growing malware threat today. Utilize these security best practices and risk mitigation strategies to improve your overall security posture. Discover how to: • Reduce risk of ransomware • Get immediate protection against attacks • Prevent malware from spreading laterally To find out how to keep your business protected, we recommend Ransomware Defense For Dummies.
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Cisco Umbrella EMEA
Published By: Spredfast     Published Date: Nov 15, 2018
How Top Brands Automate Social Service Practices Today’s conversational commerce requires brands to provide immediate answers to their customers’ questions. Chatbots and artificial intelligence are fast becoming critical tools for customer service, bringing speed and scale that ensures a superior experience. But what are the best practices that marketers need to know to tackle the challenges of customer service automation? ?Learn from experts from General Motors, Booking.com and Spredfast about how to bring automation into your CX workflows and bolster your social service strategies. You’ll find out: How to think about automation for your business? How chatbots enhance your agent workflows?? ??How Booking.com and GM are using AI to drive inspiration and customer? service efficiencies??
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Spredfast
Published By: Druva     Published Date: Nov 09, 2018
The rise of virtualization as a business tool has dramatically enhanced server and primary storage utilization. By allowing multiple operating systems and applications to run on a single physical server, organizations can significantly lower their hardware costs and take advantage of efficiency and agility improvements as more and more tasks become automated. This also alleviates the pain of fragmented IT ecosystems and incompatible data silos. Protecting these virtualized environments, however, and the ever-growing amount of structured and unstructured data being created, still requires a complex, on-prem secondary storage model that imposes heavy administrative overhead and infrastructure costs. The increasing pressure on IT teams to maintain business continuity and information governance are changing how businesses view infrastructure resiliency and long-term data retention—they are consequently looking to new solutions to ensure immediate availability and complete protection of the
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Druva
Published By: Bluecore     Published Date: Oct 26, 2018
In an effort to grow its eCommerce business, the Pendleton marketing team began looking for new ways to innovate and immediately saw an opportunity to drive sales by bringing personalization to email by workimg with Bluecore.
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Bluecore
Published By: Lenovo - APAC     Published Date: Oct 11, 2018
Business expectations and demands on the data center are increasing and the impact on today’s data centers is staggering. Organisations that can move quickly to leverage these new opportunities will find themselves in an advantageous position relative to their competitors. But time is NOT on your side! If your IT team often feel that they’re always in catch-up mode because it is difficult to quantify IT contributions, it is time to understand the benefit of hyperconverged infrastructure. Download this premium guide to understand how HCI can • Provide the resilience, scalability and performance to run all your applications without compromise. • Design the data center as a fluid resource that can immediately adapt to the evolving needs of the business. • Enable agility with scale-out architecture that eliminates the need to rip and replace for seamless growth and scale.
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Lenovo - APAC
Published By: Kronos     Published Date: Sep 24, 2018
When a government organization deploys lean workforce management practices, it affects their largest operational expense: the workforce. As the public sector moves to reinvent itself, workforce management systems and adopting lean labor practices are perhaps two of the most immediate and high-impact mechanisms. Lean practices help government organizations control labor costs and allow them to reallocate those savings into preserving critical programs, services, and jobs ... which is the very essence of the public sector mission.
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Kronos
Published By: CA Technologies EMEA     Published Date: Sep 11, 2018
In too many organizations today, innovation isn’t happening fast enough. Within these businesses, skills are siloed and resources are misaligned. As businesses seek to speed innovation and meet their growth and revenue targets, they have to get maximum utility out of all their investments—including in the areas of IT infrastructure, product development and human resources. This buyer’s guide is intended to help those decision makers tasked with making this critical buying decision—focusing on the characteristics that help enterprises address both their immediate and long term needs. This guide shows how leveraging a PPM platform that delivers both top-down, strategic portfolio management, as well as bottom-up project management capabilities, helps organizations maximize their ROI over the long term.
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CA Technologies EMEA
Published By: Infosys     Published Date: Sep 11, 2018
Infosys has been recognized as a ‘Leader’ in NelsonHall’s Vendor Evaluation and Assessment (NEAT) report on big data and analytics services 2018.We have also been highly rated for our focus on automation. Our ability to meet future client requirements as well as deliver immediate benefits such as analytics, data management and support functions to our clients with a specific focus on process automation enabled us to secure this position.
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Infosys
Published By: Absorb     Published Date: Sep 05, 2018
Would you choose your LMS again? It happens to us all. We adopt learning technology expecting it to make us more efficient, prepared, and successful. At some point we wonder if it’s doing the opposite. Questions can be immediate or emerge over time. Either way, you’re stuck with technology that’s misaligned with where your organization’s going. So how do you know when it’s time to make an LMS change? After reading this checklist, “10 Ways Your LMS is Falling Short” you’ll understand: • Ten LMS challenges you may be experiencing • Risks these present to your organization • Features you need to start propelling your success Don’t let your LMS hold you back! Get the checklist
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Absorb
Published By: Centrica Business Solutions     Published Date: Aug 14, 2018
We live in an era of increased business risk and while news headlines focus on threats to business such as cyber-crime and global terrorism, there is a more pervasive and immediate issue in the form of security and continuity of the energy supply of every business.
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energy, impact, resilience, strategy
    
Centrica Business Solutions
Published By: Amazon Web Services     Published Date: Jul 25, 2018
Defining the Data Lake “Big data” is an idea as much as a particular methodology or technology, yet it’s an idea that is enabling powerful insights, faster and better decisions, and even business transformations across many industries. In general, big data can be characterized as an approach to extracting insights from very large quantities of structured and unstructured data from varied sources at a speed that is immediate (enough) for the particular analytics use case.
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Amazon Web Services
Published By: WorkBook from Deltek     Published Date: Jul 20, 2018
Profitability is the oil in your agency’s engine. Without it your agency could get by for a little while, but eventually it would lose momentum and stall. Ensuring agency profitability isn’t as difficult as it may seem. In this eGuide, you will find 10 actions that you can take immediately to turn your agency into a well-oiled profitability machine
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WorkBook from Deltek
Published By: Abacus Labs     Published Date: Jul 12, 2018
As more pressure is placed on the finance team to provide meaningful insights more frequently, it is becoming increasingly necessary to speed up business processes, as well as have immediate access to the most up-to-date information. The traditional expense reporting process is a drain from both perspectives. Using software to manage employee expenses can provide a more efficient means of managing the process, however most solutions are simply a digital version of the traditional paper process. This can limit the amount of time savings you can gain. This paper will demonstrate the time savings you can accomplish by implementing a real time expense reporting solution versus one that relies on employee generated expense reports.
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expense, reporting, roi, calculations, digital, employee, finance
    
Abacus Labs
Published By: dinCloud     Published Date: Jun 19, 2018
Too often, the debate about IT is dominated by a narrow focus on near-term objectives: shrill cries claim that the business will stop (or fail) if a feature isn’t added to the ecommerce site, if the mobility platform isn’t improved, if the network and compute back end aren’t upgraded, if storage and database performance isn’t accelerated. Often, these changes are truly essential, and demand immediate attention. However, midmarket firms can’t assemble a meaningful strategy from point responses to near-term issues. Increasingly, midmarket enterprises are finding that continued operational success requires an “agile-cloud” – an agility-oriented, cloud-based IT strategy that addresses the three core changes faced by midmarket firms: the changing nature of business infrastructure, the accelerating pace of change in business, and the expanding scope of IT.
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virtual, data, centers, services
    
dinCloud
Published By: dinCloud     Published Date: Jun 19, 2018
Too often, the debate about IT is dominated by a narrow focus on near-term objectives: shrill cries claim that the business will stop (or fail) if a feature isn’t added to the ecommerce site, if the mobility platform isn’t improved, if the network and compute back end aren’t upgraded, if storage and database performance isn’t accelerated. Often, these changes are truly essential, and demand immediate attention. However, midmarket firms can’t assemble a meaningful strategy from point responses to near-term issues. Increasingly, midmarket enterprises are finding that continued operational success requires an “agile-cloud” – an agility-oriented, cloud-based IT strategy that addresses the three core changes faced by midmarket firms: the changing nature of business infrastructure, the accelerating pace of change in business, and the expanding scope of IT.
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empowered, it< tech, ecommerce
    
dinCloud
Published By: Abacus Labs     Published Date: Jun 14, 2018
As more pressure is placed on the finance team to provide meaningful insights more frequently, it is becoming increasingly necessary to speed up business processes, as well as have immediate access to the most up-to-date information. The traditional expense reporting process is a drain from both perspectives. Using software to manage employee expenses can provide a more efficient means of managing the process, however most solutions are simply a digital version of the traditional paper process. This can limit the amount of time savings you can gain. This paper will demonstrate the time savings you can accomplish by implementing a real time expense reporting solution versus one that relies on employee generated expense reports.
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Abacus Labs
Published By: Abacus Labs     Published Date: Jun 14, 2018
As more pressure is placed on the finance team to provide meaningful insights more frequently, it is becoming increasingly necessary to speed up business processes, as well as have immediate access to the most up-to-date information. The traditional expense reporting process is a drain from both perspectives. Using software to manage employee expenses can provide a more efficient means of managing the process, however most solutions are simply a digital version of the traditional paper process. This can limit the amount of time savings you can gain. This paper will demonstrate the time savings you can accomplish by implementing a real time expense reporting solution versus one that relies on employee generated expense reports.
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expense, reporting, roi, calculations, digital, employee, finance
    
Abacus Labs
Published By: SAS     Published Date: Jun 06, 2018
Today’s consumers expect immediate, personalized interactions. To meet these expectations, companies must differentiate their brands through timely, targeted and tailored customer experiences based on real-time data analytics. This report, sponsored by SAS, Intel and Accenture and conducted by Harvard Business Review Analytic Services, looks at how businesses are using advanced customer data analytics, along with real-time analytics and real-time marketing, to enhance their customers’ experiences. Learn why organizations that place a high value on real-time capabilities still struggle to achieve them, what companies can do to ensure success as they adopt and implement real-time analytics solutions, and what benefits successful companies are already seeing.
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SAS
Published By: AWS     Published Date: May 18, 2018
We’ve become a world of instant information. We carry mobile devices that answer questions in seconds and we track our morning runs from screens on our wrists. News spreads immediately across our social feeds, and traffic alerts direct us away from road closures. As consumers, we have come to expect answers now, in real time. Until recently, businesses that were seeking information about their customers, products, or applications, in real time, were challenged to do so. Streaming data, such as website clickstreams, application logs, and IoT device telemetry, could be ingested but not analyzed in real time for any kind of immediate action. For years, analytics were understood to be a snapshot of the past, but never a window into the present. Reports could show us yesterday’s sales figures, but not what customers are buying right now. Then, along came the cloud. With the emergence of cloud computing, and new technologies leveraging its inherent scalability and agility, streaming data
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AWS
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