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icm

Results 1 - 16 of 16Sort Results By: Published Date | Title | Company Name
Published By: Icertis     Published Date: Aug 06, 2019
How the Icertis Contract Management (ICM) platform helps banks stay competitive and in compliance.
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enterprise contact management, contract management software
    
Icertis
Published By: Icertis     Published Date: Aug 06, 2019
ICM helps pharmaceutical companies accelerate contracting, improve compliance and optimize operations.
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enterprise contact management, contract management software
    
Icertis
Published By: Zendesk     Published Date: May 21, 2018
Customers are more technically savvy than everand have come to prefer the DIY approach to solving their issues and answering their own questions. Years of research by ICMI has confirmed that customers prefer to resolve issues themselves and within their channels of choice. Furthermore, customers onlyseek direct interactions when they unsuccessfully exhaust their self-service options. This is backed up by data from American Express, which found that 48% of consumers prefer to speak with a customer service rep when dealing with complex issues, but only16% prefer the same contact for simple issues. The goal of this paper is simple: We want to help you build an all-in-one knowledge base, community, and customer portal. All of which can be accomplished with a help center like Zendesk Guide.
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Zendesk
Published By: Zendesk     Published Date: Jun 29, 2018
Customers are more technically savvy than ever and have come to prefer the DIY approach to solving their issues and answering their own questions. Years of research by ICMI has confirmed that customers prefer to resolve issues themselves and within their channels of choice. Furthermore, customers only seek direct interactions when they unsuccessfully exhaust their self-service options. This is backed up by data from American Express, which found that 48% of consumers prefer to speak with a customer service rep when dealing with complex issues, but only 16% prefer the same contact for simple issues. The goal of this paper is simple: We want to help you build an all-in-one knowledge base, community, and customer portal. All of which can be accomplished with a help center like Zendesk Guide.
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Zendesk
Published By: Zendesk     Published Date: Dec 10, 2018
Sus clientes tienen más conocimientos técnicos que nunca y han descubierto que prefieren resolver los problemas y dudas por sí mismos. Estudios realizados por ICMI durante años han confirmado que los clientes prefieren resolver los problemas por sus propios medios y en sus canales preferidos . Además, solo buscan una interacción directa cuando han agotado infructuosamente las opciones de autoservicio. Esta opinión está respaldada por los datos de American Express, según los cuales un 48 % de los clientes prefiere hablar con un representante de servicio de atención al cliente cuando tiene que resolver problemas complicados, pero solamente un 16 % escoge el mismo método de contacto para los asuntos más simples . Este documento tiene un objetivo sencillo: queremos ayudarle a generar un portal unificado que incluya su base de conocimientos, su comunidad y sus clientes. Todo esto se puede hacer con un Centro de Ayuda como Zendesk Guide.
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Zendesk
Published By: Zendesk     Published Date: Dec 10, 2018
Seus clientes eles entendem mais de tecnologia do que nunca e preferem a abordagem "faça você mesmo" para resolver seus problemas e responder às suas próprias dúvidas. Anos de pesquisas feitas pelo ICMI confirmaram que os clientes preferem resolver seus problemas por conta própria e usando seus canais favoritos. Além disso, os clientes só procuram interações diretas quando esgotam todas as opções de autoatendimento. Essa informação se baseia em dados da American Express, que descobriu que 48% dos consumidores preferem falar com um representante do atendimento ao cliente para lidar com problemas complexos, mas apenas 16% preferem esse mesmo contato para resolver problemas simples. O objetivo desse documento é simples: queremos ajudá-lo a criar uma base de conhecimento, uma comunidade e um portal do cliente completos. E você pode fazer tudo isso usando a Central de Ajuda do Zendesk Guide.
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Zendesk
Published By: Zendesk     Published Date: Jan 04, 2019
Seus clientes eles entendem mais de tecnologia do que nunca e preferem a abordagem "faça você mesmo" para resolver seus problemas e responder às suas próprias dúvidas. Anos de pesquisas feitas pelo ICMI confirmaram que os clientes preferem resolver seus problemas por conta própria e usando seus canais favoritos. Além disso, os clientes só procuram interações diretas quando esgotam todas as opções de autoatendimento. Essa informação se baseia em dados da American Express, que descobriu que 48% dos consumidores preferem falar com um representante do atendimento ao cliente para lidar com problemas complexos, mas apenas 16% preferem esse mesmo contato para resolver problemas simples. O objetivo desse documento é simples: queremos ajudá-lo a criar uma base de conhecimento, uma comunidade e um portal do cliente completos. E você pode fazer tudo isso usando a Central de Ajuda do Zendesk Guide.
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Zendesk
Published By: Sage People     Published Date: Dec 04, 2017
With over 2,200 employees in 11 countries worldwide, SolarWinds’ rapid growth has earned it a place in the Forbes list of the top ten fastest growing technology companies. Their mission is to provide software that makes IT professionals’ jobs easier giving them tools to solve IT management problems of all kinds. Great service and real value are at the heart of their approach. SolarWinds puts users first and refuses to inflate the prices of its cutting edge, corporategrade products. These principles have brought them 250,000+ customers worldwide and a continuing path of growth and profit.
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business, workforce, adp, payroll, icms, management, sage, service
    
Sage People
Published By: LogMeIn     Published Date: Nov 08, 2016
In diesem Whitepaper gehen das ICMI und BoldChat auf diese und weitere Fragen ein und geben Ihnen Tipps für die Mitarbeiterschulung, Best-Practice-Beispiele sowie Ratschläge von Branchenexperten.
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LogMeIn
Published By: Zendesk     Published Date: Jan 19, 2018
Customers are more technically savvy than ever and have come to prefer the DIY approach to solving their issues and answering their own questions. Years of research by ICMI has confirmed that customers prefer to resolve issues themselves and within their channels of choice. Furthermore, customers only seek direct interactions when they unsuccessfully exhaust their self-service options. This is backed up by data from American Express, which found that 48% of consumers prefer to speak with a customer service rep when dealing with complex issues, but only 16% prefer the same contact for simple issues. The goal of this paper is simple: We want to help you build an all-in-one knowledge base, community, and customer portal. All of which can be accomplished with a help center like Zendesk Guide.
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customer support software, customer service tool, customer relationship, multichannel support tool, customer support vendor evaluation, knowledge base management, help desk software, help desk portal
    
Zendesk
Published By: Varicent Software Incorporated     Published Date: Dec 20, 2011
This model captures leading market characteristics and stages of innovation for the next three to five years in order to aid executives, managers and practitioners in planning SPM initiatives that best match corporate needs and capacities for implementing new technologies.
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michael dunne, former gartner analyst, sales performance management, incentive compensation, variable pay, spm, icm, sales compensation
    
Varicent Software Incorporated
Published By: Varicent Software Incorporated     Published Date: Dec 20, 2011
SPM solutions are becoming attractive, not only because early adopters are achieving success, but also because there is increasing pressure on compensation teams to deliver more. Organizations are demanding more than just accurate commission statements that are delivered on time. They need visibility, analysis and oversight into the entire variable compensation process; increasingly, they are relying on their sales operations, compensation and cross-functional teams to provide more sophisticated insights into what is working and what isn't.
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sales performance management, incentive compensation, icm, spm, variable pay, pay for performance, key trends, error reduction
    
Varicent Software Incorporated
Published By: IBM     Published Date: Jul 31, 2014
Read this new paper and learn why more organizations are responding to this dilemma by choosing cloud-based ICM.
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ibm, business analytics, sales, incentive compensation management, icm, icm requirements, icm solutions, sales process management
    
IBM
Published By: CloudFlare     Published Date: Jul 25, 2016
CloudFlare’s advanced DDoS protection, provisioned as a service at the network edge, matches the sophistication and scale of such threats, and can be used to mitigate DDoS attacks of all forms and sizes including those that target the UDP and ICMP protocols, as well as SYN/ACK, DNS amplification and Layer 7 attacks. This document explains the anatomy of each attack method and how the CloudFlare network is designed to protect your web presence from such threats.Below you will find detailed information on these attacks and how the CloudFlare network protects against them.
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cloudflare, best practices, technology, security, access control
    
CloudFlare
Published By: ICMDocs     Published Date: Mar 21, 2011
With the significant improvements in scanning technology today and the increased importance of all aspects of security, it is a good time to take another look at and update the factors that are important in selecting a scanni
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scanning companies, scanning vendors
    
ICMDocs
Published By: 8x8 Inc.     Published Date: Nov 17, 2016
Effective quality management lets you improve the performance of contact center agents—and deliver the customer experience your business expects. The ICMI Tool Kit: Quality Management in the Contact Center provides valuable tips you can apply to start improving your contact center operations today. Developed by International Customer Management Institute (ICMI), a leader in contact center training and consulting, the tool kit lays out the foundations of an effective quality management program and offers a step-by-step approach to creating an effective program. Then it provides details to help you: • Perform effective coaching using the SAFE coaching framework • Calculate the ROI of your training and coaching investments • Developing a peer mentor program
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8x8 Inc.
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