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guest experience

Results 1 - 25 of 43Sort Results By: Published Date | Title | Company Name
Published By: NEC     Published Date: Jan 28, 2010
Case Study: NEC provided intuitive and user friendly technology to enrich the whole guest experience with improved service times, personalized assistance and quality communications.
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nec, peninsula shanghai, hotel, network solutions, real-time communication, productivity, ip telephony server, wireless technology, unified communications, ip networks, ip telephony, network management
    
NEC
Published By: Oracle     Published Date: Mar 28, 2017
The ubiquitous nature of mobile devices can seemingly diminish their value, making them a commodity to be taken for granted. But their true power hasn’t begun to be tapped — especially by hoteliers. If seen as a gateway to operational efficiency, enhanced guest experiences and, most importantly, a better bottom line, mobility wouldn’t be overlooked. Which is exactly why it’s time to view it through a different prism — or risk being left behind by your competitors who will.
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mobility, mobile, hoteliers, guest experience, oracle
    
Oracle
Published By: Oracle     Published Date: Mar 28, 2017
From planning a trip to selecting a hotel to commenting about the guest experience on Facebook, the travel lifecycle can be a meandering journey, filled with opportunities for consumers to engage with hospitality brands. The key for your enterprise’s success, of course, is making those moments count.
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planning, trip, hotel, guest experience, oracle
    
Oracle
Published By: Oracle     Published Date: Aug 17, 2017
50% of guests do not want to be served by a robot but 80% of operators say robots will be cleaning restaurants by 2027 50% of guests want to be recognized without giving a name or loyalty card 54% of restaurant operators would like to see artificial intelligence helping with menu planning
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anticipating, consumer trends, seeking innovations, enhance guest experiences
    
Oracle
Published By: Workday     Published Date: Jul 19, 2017
MGM Resorts International made its reputation, quite simply, by being the best. Bellagio, Luxor, and Mandalay Bay in Las Vegas are among its properties, and the company is rapidly building its premium brand in the United States and worldwide. Its commitment to the highest quality guest experience is legendary in the industry. Realizing that engaged and motivated employees are the key to providing that customer experience, MGM Resorts looked for the best partner to help make that possible. And they found Workday.
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absence management, benefits administration, compensation management, performance management, payroll, employee engagement, guest service
    
Workday
Published By: Rackspace     Published Date: May 28, 2019
Established organizations around the world are grappling with the dawn of the digital transformation (DX) economy as they find themselves disrupted by digital natives. In the digital age, traditional organizations risk being disrupted if they keep the status quo. For resource-constrained IT organizations, cloud services will be the foundation for their DX journey. This IDC InfoBrief takes a closer look at the new infrastructural requirements of transforming organizations and how managed cloud services are enabling their DX journey – with three key industries in the spotlight: • Retail – Retailers are expected to be significantly more mature in their cloud adoption in two years, and the next 12 months will see more deployments of hosted private cloud to support their business goals. • Travel and Hospitality – Enterprises will invest in hosted private cloud and IaaS, and adopt cloud-based applications to gain positive business outcomes from supply chain, enhanced guest experience and p
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managed cloud services, digital transformation, retail, travel, hospitality
    
Rackspace
Published By: Rackspace     Published Date: May 28, 2019
Established organizations around the world are grappling with the dawn of the digital transformation (DX) economy as they find themselves disrupted by digital natives. In the digital age, traditional organizations risk being disrupted if they keep the status quo. For resource-constrained IT organizations, cloud services will be the foundation for their DX journey. This IDC InfoBrief takes a closer look at the new infrastructural requirements of transforming organizations and how managed cloud services are enabling their DX journey – with three key industries in the spotlight: • Retail – Retailers are expected to be significantly more mature in their cloud adoption in two years, and the next 12 months will see more deployments of hosted private cloud to support their business goals. • Travel and Hospitality – Enterprises will invest in hosted private cloud and IaaS, and adopt cloud-based applications to gain positive business outcomes from supply chain, enhanced guest experience and p
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Rackspace
Published By: Oracle     Published Date: Nov 02, 2016
This Executive Report illustrates how you can empower your staff and deliver more individualised guest experiences with mobile devices today.
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Oracle
Published By: Oracle     Published Date: Nov 08, 2016
Everything you need to know about selecting the right PMS for your property. A PMS can play a critical role in enhancing the guest experience. Different hoteliers have different expectations of a property management system.
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Oracle
Published By: Oracle     Published Date: Feb 27, 2017
It is a common refrain that is getting increasingly louder: We want more control. And guests want it during every phase of the travel lifecycle. That growing desire became evident in our research as guests expressed their interest in various ways.
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Oracle
Published By: Oracle     Published Date: Feb 28, 2017
This whitepaper reveals how Oracle Hospitality commissioned Phocuswright, a leading travel industry research firm, to survey more than 2,700 U.S. and European travelers to better understand the impact of technology on the hotel-guest experience and gain insight into making it a differentiator for winning new business.
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Oracle
Published By: Oracle     Published Date: Apr 13, 2017
For hospitality leaders, anticipating consumer trends and seeking innovations that enhance guest experiences are vital exercises that need to be practiced diligently. Now, more than ever – with the coming wave of disruptive technologies – taking these steps helps ensure success tomorrow.
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hospitality, artificial intelligence, facial recognition, customer experience, restaurants, 3d printing
    
Oracle
Published By: InMoment     Published Date: Aug 08, 2019
From Operational, to Experiential, to a Truly Loyal Guest Relationship
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InMoment
Published By: HotSchedules     Published Date: Jan 26, 2018
Restaurants are complex businesses with a simple aim: great guest experiences that keep customers coming back for more. In order to achieve this goal, stores must deliver on the promise of a great product and exceptional service. There are a lot of ways to make the equation work and each brand has its own unique mix of ingredients that bring the whole operation together to create a recipe for profitability. There are also elements of a successful restaurant that are consistent across any operation. Restaurant executives have long been on the hunt for this elusive lever (or combination of levers) that systematically drive performance regardless of conditions.
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cio, office, innovation, restaurant, data, software, workflow, hotschedules
    
HotSchedules
Published By: SundaySky     Published Date: Mar 06, 2018
Guests at Atlantis Paradise Island, a luxurious tropical resort in The Bahamas, enjoy an amazing guest experience: the resort boasts pristine white-sand beaches, luxurious accommodations, a world-class casino, a 140-plus acre water park, and the world’s largest open-air marine environment. Atlantis wanted to drive anticipation and deeper engagement with guests before they even set foot on the island by improving the pre-arrival experience. SundaySky SmartVideo enables Atlantis to take a strategic, multi-touch engagement approach to enhancing the pre-arrival period with personalized video communication to assist guests in fully preparing for their vacations.
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SundaySky
Published By: Ingenico     Published Date: May 02, 2018
The time of mobile point of sale (mPOS) has arrived. While the mission to adopt EMV has dominated the payments industry over the past few years, many hotels, resorts and casinos are now focusing their efforts on rapid planning and implementation of mPOS strategies. A number of emerging trends are driving this new focus, including an emphasis on enhancing guest experiences and building brand loyalty by leveraging digital and mobile technologies. Innovative hotels, resorts and casinos are using these solutions to create entirely new guest experiences that improve service speed and convenience while creating distinct competitive advantages. mPOS is increasingly becoming a key part of the picture, providing unique opportunities to improve guest service quality and engagement, create new efficiencies and cost savings, and strengthen their brand. This eBook will provide an overview of those opportunities, some key trends in the hotel & lodging industry, and guide you through the key requirem
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Ingenico
Published By: Cisco     Published Date: Jul 08, 2016
Read more to learn how the Hyatt Regency Santa Clara transforms guest experiences and grows its bottom line with enhanced Wi-Fi and analytics.
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Cisco
Published By: Oracle     Published Date: Apr 30, 2018
The future is fast approaching. Are you ready? For hospitality leaders, anticipating consumer trends and seeking innovations that enhance guest experiences are vital exercises that need to be practiced diligently. Now, more than ever – with the coming wave of disruptive technologies – taking these steps helps ensure success tomorrow.
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hospitality, artificial intelligence, facial recognition, customer experience, restaurants, 3d printing
    
Oracle
Published By: Oracle     Published Date: Apr 30, 2018
Predicting the future is impossible and attempting it might seem like folly. But as in most cases, it is the process – not the outcome – that matters more. For hotel leaders, anticipating consumer trends and seeking innovations that enhance guest experiences are vital exercises that need to be practiced diligently. Now, more than ever – with the coming wave of disruptive technologies – taking these steps helps ensure success tomorrow.
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hotel, technology, business, guest, experience
    
Oracle
Published By: Spectrum Enterprise     Published Date: Jun 05, 2017
Download this case study to learn how Spectrum Enterprises has provided the scalability, reliability and security to support Hagadone Corporation’s ongoing drive for excellence including: - Productivity driven by the network’s ability to handle day-to-day work flow quickly and with little latency, especially during spikes in usage - Reliable connectivity for sharing large files for electronic publishing Flexibility to innovate and create an interactive hospitality guest experience - Ability to scale bandwidth to support diverse business needs and expand Hagadone’s influence as a media company
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Spectrum Enterprise
Published By: Resonate     Published Date: Jan 24, 2018
B2C marketers need CMOs and top Customer Insights leadership to guide their teams in driving customer-obsessed strategies. While most think they are, given regular interaction with customers, in reality, most marketing leaders still prioritize internal rubrics over solving actual customer problems. In this Resonate Webinar, featuring guest, Shar VanBoskirk, VP, Principal Analyst at Forrester Research, you’ll learn how to transform your marketing team into creators of post-digital brand experiences and leaders of enterprise-wide customer obsession. Key takeaways will include: - Why Marketing today is failing - How emphasis on customer understanding, brand strategy, and brand experience will turn Marketing into the leader in customer strategies for the entire firm - What Marketing Leadership must do in order to enact, and maintain this shift
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customer strategy, marketing strategy, consumer intelligence software
    
Resonate
Published By: Four Winds Interactive     Published Date: Jul 19, 2019
The consistent delivery of an unmatched guest experience doesn’t happen by accident. It takes an unyielding dedication to excellence. And after more than 12 years of designing purpose-built digital signage solutions for the hospitality industry, we know what it takes to provide enduring value for your guests while also making content management easy for each of your end users.
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Four Winds Interactive
Published By: Motorola Solutions     Published Date: Apr 24, 2019
What does it look like when all members of your hotel staff can communicate and coordinate seamlessly from any location, device or network? The time is NOW to imagine a world where devices, networks, and locations don’t matter. A world where hotel staff from transportation to security, maintenance, operations, housekeeping, and beyond can communicate effortlessly and instantly, both on and off site. A Unified Team Communications solution from Motorola Solutions is what’s NEXT for your hotel to make this all possible. This guide was created to help you experience how each and every staff member on and across your properties can work smarter, safer, and deliver a top-notch guest experience when equipped with intelligence driven communications solutions.
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Motorola Solutions
Published By: Motorola Solutions     Published Date: Apr 26, 2019
Rosen Hotels & Resorts was looking to improve its two-way radio communications. The organization had an aging analog radio system to support its existing properties, with the main antenna located at its tallest building, the 24-story Rosen Centre Hotel. However, with the opening of a new property, Rosen Shingle Creek, the lack of wide area coverage became an immediate concern. Employees situated across departments such as catering, engineering and security, and subpar radio connections hindered collaboration and a real-time flow of information.
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Motorola Solutions
Published By: Motorola Solutions     Published Date: Aug 14, 2019
n hospitality, communication is the key to customer satisfaction, helping businesses create the ideal guest experience while driving efficiencies that save valuable time and resources. In the quest to craft a better, safer experience, for both guests and employees, digital communication is playing an increasingly important role. As communications technology continues to reshape the hospitality landscape, questions remain for businesses striving to achieve the best customer experience possible.
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Motorola Solutions
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