Though the global economy is still shaking off the effects of the past and current financial crises, banks in both the emerging and developed economies have an opportunity to manage enormous capital growth and wealth creation. To regain customer confidence and earn their slice of the increasingly competitive market, banks must transform themselves by jettisoning old, product oriented operating models to become a client centric operation. Read this insightful paper from IBM Global Business Services to understand how banks can effectively use the information they have and become truly customer centric by re-organizing their operations around customer differentiation, pricing, product bundling, channel consistency and customer engagement.
Published By: Zendesk
Published Date: Jun 26, 2018
In the global market for customer service software, Zendesk is once again recognized as a leader in the 2018 Gartner Magic Quadrant for the CRM Customer Engagement Center.
Every year, Gartner conducts a thorough analysis of service providers in the customer service and support application space. We believe the Gartner Magic Quadrant for the CRM Customer Engagement Center report provides valuable information for business leaders who seek technology solutions for interacting and engaging with their customers.
Zendesk can again be found in the 2018 reportís Leader quadrant, which we consider a reflection of the success of our 125,000 customers, including enterprise clients like Airbnb, Tesco, and the University of Tennessee. The past year alone has included a number of significant milestones for us, including the release of AI-enhanced features for self-service and surpassing $500 million run rate in revenue. As our customer base continues to grow, we strive to be a dynamic vendor for bus
Published By: Rackspace
Published Date: May 28, 2019
Noble Group needed to revamp its IT approach to support its technology and global business, which had in-house apps spread across 1,000 different servers around the world. Having worked with Rackspace previously, it had confidence in Rackspaceís expertise in IT transformation, and decided to take up its managed public cloud services for Microsoft Azure, and professional services for cloud migration, performance and scalability. Yet, this resulted in greater gained cost-savings and increased agility, as Noble moved its massive workloads to the Azure cloud with round-the-clock expertise from Rackspace.
This proved to be a wise choice. To adapt to Noble Groupís fast changing business model, Rackspace needed to migrate 60 percent of its resources from on-premises infrastructure to Azure, following eight months of planning. At the end of the cloud migration, Noble Group successfully reduced the 2,000 servers from its infrastructure to just 200 servers.
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