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Results 226 - 250 of 7258Sort Results By: Published Date | Title | Company Name
Published By: WorkBook from Deltek     Published Date: Jul 20, 2018
Over–servicing is a very real issue for agencies. As a business whose value is judged on the quality of service, it is all too easy for agencies to always want to go the extra mile for clients, both happy and unhappy. Our research into the creative industry shows that while 75% of agency time is spent on client work, only 70% of that time is actually billed to clients. In this eGuide, we will show you 4 ways to take more control and avoid over–servicing in your agency.
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WorkBook from Deltek
Published By: Five9     Published Date: Jun 14, 2019
An empowered agent workforce that delivers amazing customer experiences makes the difference when customer loyalty is on the line. There is a strong link between customer experience, customer loyalty, and business profitability. That’s why organizations in every industry strive to deliver experiences that customers love. Where is your organization today and how can you lead the digital transformation of customer experience in a way that truly empowers contact center agents to deliver the kind of service that will grow revenue and increase word of mouth about your brand? In this paper, we’ll explore four ways to help you achieve this goal.
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Five9
Published By: Five9     Published Date: Aug 01, 2019
Customer experience drives the success of your organization. Awesome systems for onboarding customers and supporting them can certainly establish an initial relationship, but what happens when something goes wrong or the systems in place get in the way of helping the customer?
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Five9
Published By: Dell EMC & Intel     Published Date: Sep 06, 2018
IDC empfiehlt Unternehmen, die ihre IT-Umgebungen modernisieren und operative Risiken, die Kosten verursachen können, begrenzen möchten, Data-Protection-Initiativen höchste Priorität einzuräumen. Um Ihre IT wirklich zu transformieren, modernisieren Sie Ihr Rechenzentrum, um die IT-Effizienz zu steigern. Befreien Sie sich aus Ihren technischen Abhängigkeiten und schützen Sie gleichzeitig Ihre Erträge. Treiben Sie die IT-Transformation voran und erzielen Sie Ergebnisse mit führenden Unternehmenslösungen von Dell EMC, powered by Intel®.
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Dell EMC & Intel
Published By: Dell EMC & Intel     Published Date: Sep 06, 2018
Laut IDC erzielen Unternehmen, die ihre IT mit hyperkonvergenten Systemen von Dell EMC modernisieren, Betriebs- und Kosteneffizienzen und können mehr in Innovationen investieren. Um in der heutigen digitalen Wirtschaft wettbewerbsfähig zu bleiben, müssen Unternehmen schon in der Infrastruktur auf Innovationen setzen. Entscheiden Sie sich für fortschrittliche Technologien wie hyperkonvergente VxRail- und VxRack-Systeme, um Kosten zu senken, den Umsatz zu steigern und Workloads zu beschleunigen – und so mehr Mittel für Innovationen bereitzustellen. Beginnen Sie Ihre IT-Transformation mit hyperkonvergenten Systemen von Dell EMC mit Intel® Xeon® Prozessoren.
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Dell EMC & Intel
Published By: Oracle     Published Date: Jan 21, 2014
The rise of big data provides Modern Marketers with an unprecedented level of insights. But too often, it's easy to get buried by the data. We put together 40 Must-See Charts for Modern Marketers, offering analysis and intelligence today's marketers need to know across a range of disciplines from email marketing and lead management to social media and events.
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modern marketers, modern marketing, tenants, customer journey, segmentation, lead generation, eloqua, oracle
    
Oracle
Published By: LogMyCalls     Published Date: Oct 20, 2014
Every customer phone conversation has data that can be used to improve marketing and sales. Here are 45 data points we can extract by automcatically analyzing phone conversations.
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call tracking, conversation analytics, marketing analytics, marketing automation, call intelligence, marketing conversion rate, prove roi
    
LogMyCalls
Published By: Sitecore     Published Date: Feb 26, 2015
Discover the overall state of Web Content Management (WCM). This report echo’s other recent analyst publications, showing recognition of Sitecore’s leadership in the industry.
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customer service, content management, vendors, digital experience, optimization, web page, hosting, business
    
Sitecore
Published By: Centrify Corporation     Published Date: Jun 07, 2018
Centrify is pleased to be recognized by 451 Research as one of the early vendors to embrace the ‘zero trust’ concept, a new conceptual framework on the rise as traditional security tactics that follow a hardened perimeter approach have failed. This report examines Centrify’s Zero Trust Security approach, as well as explores its Next-Gen Access platform, which “provides a solid foundation for enterprises setting out on their zero-trust journey”.
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Centrify Corporation
Published By: Amazon Web Services     Published Date: Jun 02, 2017
451 Research ist ein herausragendes IT-Forschungs- und Beratungsunternehmen. Mit der Gewichtung auf technologischer Innovation und Marktstörung liefert es wichtige Erkenntnisse für führende Unternehmen der digitalen Wirtschaft. Mehr als 100 Analysten und Berater stellen diese Erkenntnisse durch syndizierte Forschung, Beratungsdienste und Live-Events für über 1.000  undenorganisationen in Nordamerika, Europa und auf der ganzen Welt bereit. 451 Research wurde im Jahr 2000 mit Hauptsitz in New York gegründet und ist ein Geschäftsbereich von The 451 Group.
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cloud, cloud platform, amazon, aws, microsoft
    
Amazon Web Services
Published By: Hewlett Packard Enterprise     Published Date: Jul 18, 2018
"Customers in the midst of digital transformation look first to the public cloud when seeking dramatic simplification, cost, utilization and flexibility advantages for their new application workloads. But using public cloud comes with its own challenges. It’s not always possible or practical for enterprises to retire their traditional, on-premises enterprise system still running the company’s most mission- critical workloads. Hybrid IT – a balanced combination of traditional infrastructure, private cloud and public cloud – is the answer. But a true hybrid IT deployment must go well beyond the current generation of hybrid cloud systems, where the on-premises and off-premises worlds have largely remained siloed and still have to be independently managed. This paper seeks to answer how to bring those siloes together by identifying eight essentials that must be met to achieve the ideal hybrid IT implementation."
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Hewlett Packard Enterprise
Published By: iPass     Published Date: Aug 28, 2008
Read this whitepaper now to learn all about 4G. New technologies, benefits and features of 4G will all be discussed in this white paper. Read now if you are considering future 4G deployment and find out how iPass can help!
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ipass, mobile, broadband, wimax, iptv, fourth-generation, ip-based architecture, ofdma
    
iPass
Published By: CradlePoint     Published Date: May 17, 2016
Always-on Connections for Store Networks and Powering Intelligent Systems In the fast-paced world of retail, network reliability is everything—but so are security, agility, and cost-effectiveness. Retailers want it all, and they depend on their IT administrators to balance these needs. Whether it’s ensuring an always-on connection for store networks, powering intelligent systems aimed at swaying buyer behavior, or transmitting real-time analytics to inform marketing and inventory decisions, the bedrock of successful retailing is a network that can support the growing list of mission-critical applications dependent on secure Internet connectivity. In the past, finding a solution to balance these demands has been difficult at best. Less expensive wired options like DSL mean hours of downtime each month. Alternatives like T1 connections deliver more uptime but carry a price tag that usually puts large-scale distributed deployments out of reach.
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CradlePoint
Published By: iPass     Published Date: Sep 22, 2009
A few short years after 3G service brought us anytime, anywhere broadband-and before Apple rolled out its 3G iPhone-4G networks began raising the bar in select markets. This latest evolution in wireless networking offers faster wireless data transmission speeds, vastly superior coverage and support for a new generation of mobile applications and services.
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ipass, wifi, smartphones, roaming, web portal, vpn, ethernet, connection detail records
    
iPass
Published By: Entrust Datacard     Published Date: Jan 16, 2015
With every new data breach revealed or costly identity-theft case reported, confidence in data security and the protection of private identity information transactions — and overall trust — erodes. This loss of confidence in online services and reputation can have a direct impact on trust from end-users, customers, employees, partners, vendors and more. With significant advances in criminal threats — both in sophistication and sheer frequency — all enterprises are urged to bolster defenses, authenticate digital identities and safeguard sensitive information. Entrust offers five specific best practices — with emphasis on strong authentication, identity assurance, mobile enablement and general layered security — that can help protect against targeted attacks now and over the long term.
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entrust, server, risk, assessment, authentication, standards, layered, authentication
    
Entrust Datacard
Published By: Anaplan     Published Date: Mar 29, 2018
In recent months, leaders at some of the world’s largest consumer packaged goods (CPG) companies have spoken publicly about how ZBB is helping them save on overhead costs, which can then be used to reinvest in growth through innovation or bolster their margins. As consumers increasingly have more choices, these companies are finding their margins squeezed, and with direct expenses already trimmed back to the bare minimum, the only place to look is sales, general and administration (SG&A), and other overhead expenses.
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zero, based, budgeting, investments, consumers, margins
    
Anaplan
Published By: BlackBerry Cylance     Published Date: Aug 22, 2018
Artificial intelligence (AI) is a security industry term that is now so broadly and loosely applied, it's become almost meaningless. Now that every product boasts AI capabilities, security decision makers are becoming cynical, even in the face of the most exciting innovation shaping cybersecurity today.
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security, solutions, industry, artificial, intelligence
    
BlackBerry Cylance
Published By: BlackBerry Cylance     Published Date: Mar 12, 2019
Artificial intelligence (AI) has become a security industry buzzword so broadly applied as to become almost meaningless. When every product boasts AI capabilities, security decision makers may quickly become cynical, even in the face of the most exciting innovation shaping cybersecurity today.
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BlackBerry Cylance
Published By: LogMeIn     Published Date: Jul 12, 2016
Cette liste succincte met en avant les bonnes pratiques à l’attention des Agents et Administrateurs susceptibles d’aider votre entreprise à atteindre ses objectifs d’excellence.
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live chat, customer service, customer support, live chat success, best practices for agents and admins
    
LogMeIn
Published By: Workfront     Published Date: Jan 22, 2015
Real tweets from creatives reveal common frustrations we all share. If you work on a creative team, you’ve been plagued with late-nights, emergency requests, and revision after revision after revision. And after everything you do, you still don’t seem to get the respect you deserve. Download this ebook and get rid of your #CreativeProbs. Learn how to: • Get a handle on your workload • Automate approvals • Communicate more, email less • Build relationships on a foundation of trust Get the ebook now and start proving the value of your creative team. ________________________________________ Sneak Peek Tweet #2: By naming a file “final” you automatically doom it to six more revisions. #CreativeProbs
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creative marketing team, workload, automate approvals, communication, build relationships
    
Workfront
Published By: Gomez Marketing     Published Date: Jan 06, 2011
Do you know your mobile customers - really? Without genuine insight, you might be tempted, for example, to offer mobile users the regular website that works well with your Internet customers. But most smart and feature phones cannot support the complex, high-bandwidth Flash and Ajax applications at the heart of your site. Further, your feature and content rich website can pose numerous usability, navigation, or even screen real estate issues on hand-held devices.
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gomez, web performance, mobile, mobility, site performance, ecommerce, online shopping, web performance
    
Gomez Marketing
Published By: Genesys     Published Date: Feb 08, 2019
Customers today expect their customer service to be as connected as they are. If you can’t deliver a seamless omnichannel customer experience or easily add digital channels such as mobile, social media and web, you risk being left behind. Some companies try to deliver omnichannel with dated technology, a tangle of point solutions, bolted together with duct tape. But you don’t have to. Read this ebook and see: Why force-fitting more channels into an aging infrastructure is not the right approach How to create a future-ready customer experience How an integrated approach improves your metrics and reduces operating costs
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Genesys
Published By: Genesys     Published Date: Feb 12, 2019
Customers today expect their customer service to be as connected as they are. If you can’t deliver a seamless omnichannel customer experience or easily add digital channels such as mobile, social media and web, you risk being left behind. Some companies try to deliver omnichannel with dated technology, a tangle of point solutions, bolted together with duct tape. But you don’t have to. Read this ebook and see: Why force-fitting more channels into an aging infrastructure is not the right approach How to create a future-ready customer experience How an integrated approach improves your metrics and reduces operating costs
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Genesys
Published By: GrapeCity, Inc.     Published Date: Feb 25, 2013
When it comes to explaining information, this white paper outlines a few basic data visualization tips to improve the impact of visualizations, ensuring that the story in the data is expressed as effectively as possible.
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ad hoc reporting, ad hoc report designer, self-service bi, business intelligence, reporting, activereports, web-based reporting, mobile bi
    
GrapeCity, Inc.
Published By: Microsoft Azure     Published Date: Apr 10, 2018
Learn about the five gaps that could be costing you time, customers, and profit in this digital e-book. Discover how to close those gaps and transform your people, process, and technology to better serve your customer. You’ll also learn how to: Create a unified view and deliver personalized experiences to your customers across all touchpoints and channels. Provide actionable insights to your sales and marketing team so they can work together more effectively. Bring intelligence to your data and connect it with content and processes, so you can make better, faster decisions. Transform your business by connecting sales and marketing with a shared set of successful business practices.
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Microsoft Azure
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