Published By: Zscaler
Published Date: Jun 19, 2019
You can’t impose controls on something you don’t own. And in today’s cloud- and mobile-oriented enterprise, no one truly owns the network. The Internet has become the one network that every corporate worker uses and that no corporate IT can control. The emergence of cloud, ubiquitous networks, smartphones and smart (or dumb) networked devices are wreaking havoc over the traditional command-and-control IT mode of operation. This shift is different from anything we’ve experienced before, because nobody owns the network.
Many executives struggle to understand what intelligent automation means for their organisation and its operations. This global survey of almost 600 business leaders reveals the why, what and how of successful adoption.
Read the report to find out:
• which functions are leading on automation-related investment
• what executives experience as the biggest challenges to implementation
• how businesses expect IA to impact their existing workforce
• ten practical action points for driving scale in IA.
Brands built around trusted technology enjoy increased customer loyalty and greater customer spend. This makes building technology that helps deliver a positive customer experience a strategic imperative for technology executives.
Read this briefing to discover:
• the trends pushing customer trust ever higher up the corporate agenda
• how technology leaders can become the catalysts for customer trust
• six priority actions for building technical and perceived trust.
Companies that use digital technologies to drive agility and responsiveness, and enhance the customer experience achieve higher revenue growth than their competitors. Find out how.
Read this briefing to discover:
• how digital leaders are different from the average organisation
• key characteristics of digital leaders
• how the CIO can become the agent for digital change.
Leading companies are focused on increasing customer satisfaction and retention by taking an organisation-wide, customer-centric approach. Find out about the critical role HR has to play in elevating the customer experience.
Read this report to discover:
• how HR can influence the customer agenda
• how to take advantage of AI and D&A to recruit the right people
• what skills customer service employees will need as a result of automation
• how to win senior buy-in for new HR policies and approaches
• seven action steps for building a customer-centric culture.
‘The five mys’ is a fresh approach to understanding human decision-making. Essential reading for CMOs and organisations faced with a constantly changing consumer.
Read the report to discover:
• how the ‘five mys’ generate richer insights into consumers’ unmet needs
• why assumptions about different life stages need challenging
• key trends shaping the interaction between consumers and companies
• detailed ‘five mys’ insights across eight major economies.
Mobility is undergoing one of the most transformational social, technological and economical shifts of a generation. The winners are likely to be organisations that truly understand the impact and timing of disruption and seize the right emerging opportunities.
Read this insight to understand:
• the three cross-sector megatrends disrupting mobility
• the shape of the emerging mobility ecosystem – and its impact in seven major sectors
• how to make the right decisions now to stake a place in the future ecosystem.
Technology plays a pivotal role in delivering the customer experience. Explore the forces moving CX to the top of the IT agenda.
Read this report to discover:
• how technology can help deliver what customers want
• four areas where the CIO can make the biggest impact
• priority actions for driving the CX agenda forward.
Published By: Mimecast
Published Date: Jun 03, 2019
Knowing where to look and what to watch out for is half the battle. Download this report to understand the most pervasive types of email threats, how security professionals perceive them and what they’re doing to combat them. Most importantly, you’ll walk away with actionable steps to improve your organization’s email security and cyber resilience.
Gain valuable insight from 1,025 global IT decision makers on email-based attacks, cyber resilience, business continuity, awareness training and threat intelligence.
An empowered agent workforce that delivers amazing customer experiences makes the
difference when customer loyalty is on the line.
There is a strong link between customer experience, customer loyalty, and business
profitability. That’s why organizations in every industry strive to deliver experiences that
Where is your organization today and how can you lead the digital transformation of
customer experience in a way that truly empowers contact center agents to deliver the kind
of service that will grow revenue and increase word of mouth about your brand?
In this paper, we’ll explore four ways to help you achieve this goal.
If you’re already operating a cloud contact center, you may skip this section and jump
to the Intelligent Cloud Contact Center below. But, if you’re still on-prem and starting to
wonder and envision just what a cloud contact center could do for you, here are some
things to consider.
Today’s consumers are loyal not to organizations, but to the experience they have –
moment by moment – with an organization. That means loyalty is always based on the
Dimension Data reports that 88 percent of companies believe customer experience (CX)
is a competitive differentiator.1
At the forefront of this is customer care.
The idea of load balancing is well defined in the IT world: A network device accepts traffic on behalf ofa group of servers, and distributes that traffic according to load balancing algorithms and the availabilityof the services that the servers provide. From network administrators to server administrators to applicationdevelopers, this is a generally well understood concept.
Published By: Infosys
Published Date: Jun 14, 2019
Cloud along with other technologies such as Big Data, Internet of Things, Artificial Intelligence and Blockchain have made it possible for enterprises to have bolder visions for the future. The new technologies motivate them to accelerate tier digital transformation journey and deliver more rewarding experiences to clients.
Supercharge Your Security
Alert fatigue is the desensitization that comes from being bombarded with too many alerts — a sense of hopelessness from being overwhelmed by tasks and not knowing where to begin.
If an overabundance of security alerts is tiring you out, check out our new e-book, “5 Ways to Supercharge Your Security With Threat Intelligence.” It shows exactly how to use threat intelligence to get the context you need to do something with all that data.
Enterprises increasingly operate in a digitally interconnected world where third parties like suppliers, customers, channel partners, and others are often directly connected to their internal IT systems, and where their underlying IT infrastructure may be owned and managed by an outside organization. These business relationships can knowingly or unknowingly introduce different types of risks that need to be identified and managed as if these third parties were part of the enterprise itself. Recorded Future's latest risk intelligence offering enables threat intelligence teams to better understand, monitor, and measure their real-time exposure to these third-party risks. Armed with this information, organizations can better assess and prioritize risk mitigation actions.
What actually is Threat Intelligence? How are other organisations benefiting from it? How can threat intelligence strengthen all the teams in a cybersecurity organization? Find these answers in this book! Offering practical advices that you can dip into as and when you need, so you should feel free to jump straight into the chapter that interests you most. Our hope is that you will begin to see more of the ways that threat intelligence can solve real-world security problems.
In this handbook uncover:
- The kinds of threat intelligence that are useful to security teams and how each team can use that intelligence to solve problems and address challenges
- How security analysts in the real world use threat intelligence to decide what alerts to investigate, what incidents to escalate and what vulnerabilities to patch
- How information collected outside of the enterprise can help model risks more accurately and prevent fraud
When it comes to processing information, one full security event read by a machine is equal to just 10 words read by a human analyst, on average. Even the slightest delay can mean the difference between attack and action. Find out how you can connect the dots to rapidly reveal unknown threats before they impact your business, and respond to security alerts 10 times faster.
Written by: IDC Abner Germanow, Jonathan Edwards, Lee Doyle IDC believes the convergence of communications and mainstream IT architectures will drive significant innovation in business processes over the next decade.
Generally, CMDBs populated by discovery tools alone simply aren't usable. They fail because they contain massive amounts of irrelevant information. You avoid this pitfall by correctly populating your CMDB in four simple steps.
This paper can help you achieve successful legacy modernization projects. It presents practical steps for starting application modernization projects and describes the benefits of three high payback strategies. It also reviews the criteria for evaluating a variety of modernization tools.
The key benefit of creating a case management methodology is to multiply its effectiveness by replicating it across the organization's patient-facing departments, practices and functions. In this way, your organization can reduce costs, increase quality and streamline its operations.
If you're a brand marketer or digital agency looking to amplify your social marketing initiatives this year, this document will guide you through the growing world of Facebook apps. Today, there are more than 500,000 active applications on Facebook, but of these only 250 applications have more than one million monthly active users. You've downloaded this guide because you recognize that marketing today means creating a two-way dialogue with your customers.
Published By: Sitecore
Published Date: Nov 04, 2009
This report highlights the strategic value of a next generation web content management system integrated with lead scoring, email marketing, customer relationship management, and web analytics. The report links the technology and practices of Best-in-Class organizations to engage customers, provide personalized experiences and manage the lead lifecycle.
DatacenterDynamics is a brand of DCD Group, a global B2B media and publishing company that develops products to help senior professionals in the world's most ICT dependent organizations make risk-based infrastructure and capacity decisions.
Our portfolio of live events, online and print publishing, business intelligence and professional development brands are centred on the complexities of technology convergence. Operating in 42 different countries, we have developed a unique global knowledge and networking platform, which is trusted by over 30,000 ICT, engineering and technology professionals.
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