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Results 451 - 475 of 7501Sort Results By: Published Date | Title | Company Name
Published By: KPMG     Published Date: Jun 25, 2019
Business growth. Everyone wants it, but only a few achieve it on a sustainable basis in today’s uncertain climate. This expert guide explores the key pathways that are essential junctures in any business’s growth journey, and shines light on the personal stories and key decisions from the CEOs who have been there and done it. The report offers practical guidance to private businesses from multi-generational family and Private-Equity backed businesses through to owner-managed and fast-growing scale-ups. Read this report to understand: •Going Global: how to navigate and launch an international business •Acquisition: how to identify the right target, assess its value and oversee a successful integration •Innovation and technology: how to enable innovation to flourish and how to harness the power of technology to accelerate your business •Team: how to ensure you have the right people and skills to take your business to the next stage •Investment: how to secure the right type of fundin
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KPMG
Published By: Group M_IBM Q3'19     Published Date: Jun 25, 2019
What is IBM Blueworks Live? An intuitive, cloud-based business process modeling tool that generates industry-standard BPMN 2.0 layouts, documentation and output allowing you to:
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Group M_IBM Q3'19
Published By: Capita     Published Date: Jun 25, 2019
Introducing ECG: Enterprise Connectivity Grading. The key metrics of organisational well-being have changed. While indicators like strategy, sales, margins, and profitability remain crucial, these now hinge on other vital factors. The organisation’s ability to leverage key assets like its people and data. Its agility, mobility, and adaptability. Its capacity to transform, evolve, and grow over time. And these factors in turn are now fundamentally contingent on something else. Connectivity. Download the eBook and learn more>>
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Capita
Published By: BlackBerry Cylance     Published Date: Jun 24, 2019
With myriad of endpoint security solutions available, making the right choice for your business can be difficult. To help you simplify the selection process, download our guide which presents the most critical capabilities to assess. It’s a simple, authoritative reference that takes the guesswork out of evaluating endpoint security.
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BlackBerry Cylance
Published By: IBM APAC     Published Date: Jun 24, 2019
Your security products send alerts when a cyber attack strikes. Your incident response plan tells you what to do to block the attacker’s action and recover normal operations. But do you know how or where the attacker was able to get into your environment? Do you understand the tactics, techniques and procedures the attacker used? In short, to move to the next level of security, organizations need a way to both understand and manage threat intelligence. Because an organization that can uncover the context of a threat can also better respond to it. Learn more about the impact of security threats from this whitepaper. Join the IBM Security online community to learn from the shared knowledge and experiences of your peers and IBM Cyber Elites to tackle complex business problems.
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IBM APAC
Published By: Group M_IBM Q3'19     Published Date: Jun 24, 2019
Organizations in the global industrial products industry face significant challenges: cost pressures, increased regulations, disruptive technologies and the increasingly costly delivery of raw resources. High volatility in commodity prices has put severe pressure on company margins and can quickly expose inefficient operations.
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Group M_IBM Q3'19
Published By: Group M_IBM Q3'19     Published Date: Jun 24, 2019
Society simply must change the way it serves its most vulnerable members. Service delivery models are outdated and constrained by budgets, organizational structures and legislation. Citizens aren’t getting what they need to become more self-sufficient and recover from hard times or significant events such as disasters. Government isn’t keeping up with the demand generated by the complex times we live in and agencies are stressed to the breaking point by current service expectations. Something different must be done to generate better outcomes. This action requires better engagement between government and citizens which can lead to more self-reliant individuals and lower demands and costs on government. In California, one county is tackling this challenge head on and has found a better way to serve their citizens.
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Group M_IBM Q3'19
Published By: Workplace by Facebook     Published Date: Jun 24, 2019
The business landscape is changing fast. That much is obvious. Business models are being disrupted, industry mainstays unseated and old certainties upended on a near-daily basis. Technology is unlocking new possibilities. But it’s also creating new expectations - especially at work. By 2020, Gen Y will make up 35% of the workforce. This generation has grown up with open communication platforms like Facebook and Instagram. Now, they’re bringing that same expectation of openness to work. Download this report to uncover why understanding what Gen Y want in a job, as well as an employer, is key to future-proofing businesses.
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Workplace by Facebook
Published By: Workplace by Facebook     Published Date: Jun 24, 2019
With endless media, services and products available in just a few taps on a smartphone, people are becoming accustomed to a new level of instant access. Whether it’s a ride to a party, payment sent to a friend or streaming a movie, speed is everything. Thanks to technology, Gen Y has come of age in the on-demand economy. Meeting these expectations is crucial to Workplace’s mission to empower people to work together efficiently and effectively. In order to better understand this generation's expectations – and how to cater to them – we’ve partnered with behavioural insights agency, Canvas8 to explore how this desire for immediacy is reshaping the future of work. In this report, we uncover why employees want companies to pick up the pace and what on-demand looks like at work.
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Workplace by Facebook
Published By: Workplace by Facebook     Published Date: Jun 24, 2019
As the generation that pioneered the social media persona, Gen Y aren’t known for fading into the background – the average Gen Yer juggles four different social media accounts, crafting individual personalities on each. But despite their desire to stand out, today’s young people are especially keen to work together; so much so that 40% would even pay out of their own pocket for social collaboration tools at work Despite this, workplaces aren’t always giving them the tools they need to work effectively with one another. While 38% of Gen Y feel that outdated modes of collaboration obstruct a company’s ability to innovate, 71% say they face challenges using their company’s collaboration tools. As a result, they’re taking it upon themselves to create collaborative working environments, share innovative ideas and embrace the diversity of thought that comes along with it. Download this report to find out what Gen Yers expect from their workplaces today.
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Workplace by Facebook
Published By: Workplace by Facebook     Published Date: Jun 24, 2019
Gen Y isn’t known for fading into the background. But despite their desire to stand out, today’s young people are equally adept at working together. These Gen Yers will make up 35% of the global workforce by 2020, and their expectation of a collaborative workplace will help to define the future of work. Download now to learn more about the benefits of collaboration.
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Workplace by Facebook
Published By: IBM APAC     Published Date: Jun 21, 2019
Moving major, business-supporting applications to the cloud can be a challenge for a variety of reasons. You may have concerns about the physical migration of data, as data loss or business disruption stemming from a migration issue would be a disaster for the business. Security is another typical concern, as a data breach of your most sensitive applications—like SAP or Oracle— could prove highly damaging. Akin to security, data sovereignty is an issue for many businesses. Stringent compliance laws in some jurisdictions are dictating data “residency”; and in the cloud, it is not always clear where the data is housed. Among managed cloud service users, 68% state that using such services helps them to better manage resource allocation and make SAP and Oracle costs more predictable. In this paper, we will look at common concerns over deploying and optimally managing business-critical, legacy applications in the cloud. We consider the benefits of managed cloud services, and how your
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IBM APAC
Published By: Gigamon     Published Date: Jun 21, 2019
An online threat prevention strategy should be more than a collection of security tools. It needs to be an integrated and intelligent approach. A complete threat prevention solution not only enhances the performance of prevention tools, but it also increases the efficiency of operations teams by enabling them to quickly deploy patches and implement new technology without impacting network performance or relying on maintenance windows. Read this solution brief in local language to learn how you can gain 50% in team productivity.
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Gigamon
Published By: Darktrace     Published Date: Jun 21, 2019
"The ability to see and take action is key, which is why we are so excited about the Antigena capability that Darktrace has." Hear from James Bynoe, Head of Cyber & Information Security from eBay Classified, on how Darktrace's AI for cyber can raise the bar and help small teams' performance "by having artificial intelligence as a component of your overall program".
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Darktrace
Published By: HP Inc.     Published Date: Jun 20, 2019
Four billion people now generate four quintillion bytes of data every day - and with the number of IoT devices set to increase to three times the global population by 2022 - volumes will only continue to rise. The challenge is processing the data. This is why machine learning, deep learning and all the other developing forms of AI must deliver the analytics toolset businesses need to compete.
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HP Inc.
Published By: HP Inc.     Published Date: Jun 20, 2019
Reduce costs and increase efficiency under the new "as a service" model: Research findings from IDC To understand the true value of adopting the as-a-service model, International Data Corp. (IDC), a market intelligence provider, conducted an HP-sponsored survey of organizations with at least 750 end-user devices across nine countries, and found that device management services can curtail costs, reduce IT workload and support a more streamlined and efficient way of doing business.
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HP Inc.
Published By: HP Inc.     Published Date: Jun 20, 2019
Keeping up With the Changing Workplace The workplace has dramatically evolved over the past decade. The saying "work is no longer somewhere you go, but something you do" reflects the cultural change brought by a new generation of workers with an insatiable need for flexibility, collaboration, and openness. This Executive Brief will help understand the concept of Future of Work and provides a framework to drive transformation across your WorkSpace, WorkCulture, and WorkForce.
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HP Inc.
Published By: Google - SAP     Published Date: Jun 20, 2019
Maximize go-to-market initiatives with SAP To succeed in today’s hypercompetitive environment, consumer products companies need greater speed and agility. See how SAP C/4HANA solutions can help you synchronize activities across your modern trade and direct-to-consumer efforts – and ultimately bring you closer to your consumers. Grow your brand and your market share with an intelligent strategy. The Crossover Effect: Positioning Consumer Products Companies for Growth Learn how SAP empowers consumer products companies to improve customer experience and leverage new types of data, digital capabilities, and success measures to drive growth. ? Join the Direct-to-Consumer Revolution Learn about how SAP Customer Experience solutions enable consumer products companies to get closer to the consumer than ever before. ? Henkel Drives Sales Innovation with SAP Trade Management Martin Reinicke of Henkel Beauty Care shares how the SAP Trade Management solution helps the company adapt to rapid m
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Google - SAP
Published By: Genesys     Published Date: Jun 19, 2019
Contact centers often pool agents into large groups of generalists to distribute work evenly. Skills-based routing takes this a step further with specialized groups. But neither approach scales properly to identify all opportunities and drive business outcomes on each interaction. Predictive routing uses artificial intelligence (AI) and machine learning to create balance—meeting targets and giving customers a personalized experience. Read Demystifying AI: Creating an AI partnership that maximizes business results to learn how predictive routing systematically: Evaluates historical and real-time data to make predictions; Makes the best customer-agent match to drive desired outcomes; Keeps agents engaged and reduces handle times.
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Genesys
Published By: Genesys     Published Date: Jun 19, 2019
Your agents embody your brand with every customer contact. It’s up to you to make them more successful in engaging customers, dealing with customer challenges and avoiding burnout that leads to attritions. Read this ebook and see how to turn your customer service agents into customer experience heroes. You’ll learn: Three success strategies that Genesys CX Heroes use Skills every agent should have Key training tips Benchmarking strategies to measure customer service and customer experience
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Genesys
Published By: Genesys     Published Date: Jun 19, 2019
Successfully managing a contact center requires a collaborative, multidisciplinary approach to handle a broad range of operational and tactical tasks. Planning, day-to-day operations and quality management must be seamlessly orchestrated, along with human resources functions like recruitment, learning and development, and employee scheduling. Read this executive brief to learn how to transition to an AI strategy that can take your team – and business results – to the next level. See how you can: Create an AI strategy with a single data model that includes routing, interaction analytics, forecasting/scheduling and predictive engagement Harness the power of your data to align customers with the best resource Drive employee effectiveness by ensuring you hire the right people and manage their performance to drive their success over the long term
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Genesys
Published By: Genesys     Published Date: Jun 19, 2019
Success is defined by the quality of your customer relationships. Outdated infrastructure hinders your ability to deliver consistent service across all channels and touchpoints. With rising customer and business demands, you might not have time to wait and see what long-term options a vendor will offer, and when. Proven, market-leading customer experience solutions let you optimize customer engagement across existing channels. And with a partner who’s focused on both innovation and your success, you can future-proof your business as it evolves. Read this executive brief to learn how to incorporate an open, stable and proven customer experience platform—and provider. Discover the advantages of a proven prescriptive migration methodology that will guide your successful customer experience transformation, including: Establishing a solid foundation for customer engagement channels and touchpoints as they emerge Extending omnichannel engagement across departments and processes outside of
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Genesys
Published By: Genesys     Published Date: Jun 19, 2019
Today’s customers want fast, hassle-free, personalized interactions across channels. Global brands like PayPal, Heineken and Vodafone have embraced technology to deliver truly connected, omnichannel customer experiences. By migrating to a best-in-class customer experience platform, they’ve been able to: Meet critical business timelines with a cloud-based transition Address industry-specific regulatory requirements Reduce maintenance and operational costs Optimize employees Accelerate time-to-value and ROI Improve Net Promoter Score, customer satisfaction, call resolution Learn the four steps to plan and execute a successful, seamless migration and customer experience transformation.
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Genesys
Published By: Genesys     Published Date: Jun 19, 2019
With a proven customer experience platform and provider, you can overcome the limitations of legacy contact center technology and meet the needs of your customers –today and tomorrow. And, you’ll avoid the risk and uncertainty of maintaining an outdated contact center, from challenges that affect service quality to time-consuming and costly upgrades. It’s time to move forward. Read this ebook to learn: Steps to mitigate risk by minimizing your reliance on aging technology Proven and successful deployment options and migration strategies How to migrate at your own pace Benefits of adding the Genesys customer experience platform and solutions to your existing contact center environment
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Genesys
Published By: Genesys     Published Date: Jun 19, 2019
Contact center technology plays a major role in the success of your customer experiences and business operations. Having the optimal solutions, infrastructure and provider in place are fundamental to meeting current and future goals and expectations. If you’re struggling with outdated contact center systems that limit channels and customer information, the best path forward is to migrate to a solution that lets you overcome those technology limitations. And the first step is to download this comprehensive checklist to evaluate key solutions and vendor considerations. You’ll learn how to: Identify business goals and outcomes that are most important for your organization Evaluate deployment options based on necessary flexibility and capabilities Understand your technology needs and priorities Assess vendor viability
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Genesys
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