Historically, manufacturers have “looked to the past” to help predict what they need to do in the future. This would include basic business intelligence, powered by spreadsheets, and even manual processes. The challenge is that what will happen may be something outside of what the past can predicts – who, 25 years ago, would have considered the Internet as a primary vehicle for commerce, or that Big Data would become both a treasure and a tragedy for organizations? Consider other factors, such as regulations, largely transient customers (where loyalty and brand aren’t what they used to be), disruptors (such as new entrants and technologies), and the need for manufacturers to “move faster than ever” – in effect, to be able to plan for the future before it happens.
Published By: Genesys
Published Date: Feb 21, 2018
In the ongoing evolution of the customer experience, organizations continue to rely on phone and email while introducing new customer engagement channels. With the channel mix rapidly changing, it has become more important than ever to accurately identify and proactively deploy the next-best channels for engaging customers today and tomorrow.
Gartner Research has profiled 15 ways that organizations will engage customers over the next 20 years. This includes augmented reality, virtual reality and mixed reality immersive solutions which will be adopted by 20% of large enterprises by 2020. By learning which engagement channels will best meet your customers’ needs in the future and prioritizing those aligned with your business model, you can improve customer engagement and
Making your talent global-ready is key to your organization's future. A big part of global readiness lies in language and cultural skills. Knowledge of another language and culture builds bridges to customers and colleagues, and studies show that the ability to connect delivers measurable business impact. Building effective language and cultural learning programs is not difficult, but first HR must uncover the need - which often remains hidden from plain view.
Data is the hottest topic in business today. In discussions that range from
understanding performance to predicting future outcomes, data is at the core.
However, data has a bad reputation. Because businesses have been collecting data for
decades, the amount that we must analyze can seem insurmountable. Simply saying
“data” is enough to conjure images of someone poring over a thick stack of
spreadsheets, manually going through row after row to identify performance, trends
and figure out what to do with them. This intimidating view is all too common.
"What would you do if you didn’t have to rely on disparate analytics solutions to meet the needs of business users while following the rules of IT?
View this 'Charting Your Analytical Future' webinar to learn about a world of innovation and independence for users that does not limit the confidence and controls of IT.
With the cognitive-guided self-service features available in IBM business analytics solutions, more users than ever before can get the answers they need. Next-generation business analytics capabilities make it possible to access relevant data, prepare it for analysis and understand performance. But it doesn’t stop there. Users can package the results in a visually-appealing format and share them throughout the organization.
Don’t miss this opportunity to hear how you can:
* Benefit from advanced analytics without the complexity
* Operationalize insights and dashboards from a collection of trusted data sources
* Tell your story with rich visualizations and geospati
As the information age matures, data has become the most
powerful resource enterprises have at their disposal. Businesses
have embraced digital transformation, often staking their
reputations on insights extracted from collected data. While
decision-makers hone in on hot topics like AI and the potential of
data to drive businesses into the future, many underestimate the
pitfalls of poor data governance. If business decision-makers can’t
trust the data within their organization, how can stakeholders and
customers know they are in good hands? Information that is not
correctly distributed, or abandoned within an IT silo, can prove
harmful to the integrity of business decisions.
In search of instant analytical insights, businesses often prioritize data
access and analysis over governance and quality. However, without
ensuring the data is trustworthy, complete and consistent, leaders
cannot be confident their decisions are rooted in facts and reality
Know who you are hiring with these important background check stats and tips from First Advantage. Why background checks are necessary? Running a background check on a future employee is not only a smart idea, but can help protect your: reputation, customers & employees, business.
POWER9 provides the infrastructure foundation for a future-looking
organization that is ready to meet today’s business challenges and tomorrow’s
advancements. By updating your foundation with the latest POWER9-based servers,
you can effectively run your mission-critical requirements alongside modern, dataintensive workloads. POWER9 gives you the reliability you’ve come to trust from
IBM Power Systems, the security you need in today’s high-risk environment, and the
innovation to propel your business into the future.
The mandate for procurement organizations is clear – cost reduction alone no longer ensures success; creating value is equally important. How was Horizon Blue Cross Blue Shield able to achieve their desired future state? In this webinar, we will discuss:
• Why procurement needs a strategic makeover, the current adoption of emerging technologies by procurement, and the challenges faced by procurement executives.
• How the procurement team is driving towards an increased ROI through a more modern and user-friendly experience that enables the overarching enterprise business strategy.
How IBM is playing as a procurement partner by bringing to the table the latest and greatest technologies and services to solidify competitive advantage and differentiation.
The business landscape is changing fast. That much is obvious. Business models are being disrupted, industry mainstays unseated and old certainties upended on a near-daily basis.
Technology is unlocking new possibilities. But it’s also creating new expectations - especially at work.
By 2020, Gen Y will make up 35% of the workforce. This generation has grown up with open communication platforms like Facebook and Instagram. Now, they’re bringing that same expectation of openness to work.
Download this report to uncover why understanding what Gen Y want in a job, as well as an employer, is key to future-proofing businesses.
To meet the work challenges of the future, business leaders need to create resiliency by connecting their employees.
But they also need to make sure those employees are bought in to the strategy. That’s why the IC department has a huge role to play. Workplace connects everyone in an organization using familiar tools like instant messaging, posts and video calling.
We’ve identified six attributes that are critical to building connected organizations, and which act as the cornerstones for digital transform initiatives.
Download this whitepaper to find out more.
Moving Beyond Traditional Decision Support
Future-proofing a business has never been more challenging. Customer preferences turn on a dime, and their expectations for service and support continue to rise. At the same time, the data lifeblood that flows through a typical organization is more vast, diverse, and complex than ever before. More companies today are looking to expand beyond traditional means of decision support, and are exploring how AI can help them find and manage the “unknown unknowns” in our fast-paced business environment.
"Your business may be competitive and successful today, but how will it perform in the future? It’s all too easy to be immersed in—perhaps even obsessed by—your daily operations. That’s why thinking about what your business and the market will look like one year, five years, even a decade from now needs to be a critical part of your thinking. It’s all about looking ahead, about being proactive.
Marching confidently into the future requires a solid foundation for that empire you’re building. That’s why your planning efforts need to include a dedicated exploration into the types of innovative, evolving technologies that will accommodate the business of the future.
This eGuide addresses the essential business principles that will always apply regardless of the stage your business is in. This resource helps you focus on the key points that should put you well on the way toward future-proofing your business."
Constant market shifts and changing customer preferences add to the challenge of
outperforming your competitors and surpassing stakeholder expectations. But what
can be done to steer your organization down the path to greater success?
By now, we all know it’s not just historical reporting about the past that will provide the
answers needed to drive a business forward. Everyone – from executives and analysts
to frontline staff – must have access to insights about the future that will enable them to
make the best decisions and take the actions needed to keep their organizations agile.
This means the ability to peer into data, explore it, understand it, analyze it and produce
insights that provide those aha moments and take actions on it. Such things cannot be
done with multiple tools that are rigid, limiting and difficult to use. A new breed of
business intelligence is required.
Gone are the days when reports looked at singular issues, took possibly days or weeks
to create, and required
Midsize organizations strive for success, and being successful means consistently making smart decisions—including smart technology purchases. Technology should enable a midsize organization to meet the needs of its employees and customers today and also allow it to make simple but value-rich changes in the future. Technology must support changes that occur in a business without increasing the risks associated with providing excellent customer service, engaging with suppliers, and conducting many common business processes.
In this ESG white paper, the capabilities and common characteristics of flash implementations are categorized as “bronze”-, “silver”-, and “gold”-type approaches, depending on the degree to which they enable fully featured storage systems. It evaluates how HP’s storage delivers the basics and follows with a series of flash-specific optimizations and advances that we’ll call “gold standard” flash capabilities, after which it hints at HP’s vision of the future for their flash storage architecture. Throughout the paper, the importance of both IT architecture and business implications is emphasized.
Download this whitepaper now.
Emerging technologies and trends are disrupting the status quo for manufacturers around the globe. The Epicor “Factory of the Future” eBook explores the megatrends and disruptive technology that is shaping the future of manufacturing—and, more importantly, the eBook offers recommendations to help you grow your business amidst all this change. View the eBook to explore these topics and more:
• Demographic shifts in manufacturing
• Resource scarcity
• Knowledge and gender gaps
• How to future-proof your manufacturing business
Published By: Salesforce
Published Date: Nov 09, 2018
The pillars that are driving a superior customer service
experience are changing. It used to be that just answering
a customer’s question correctly and in a somewhat timely
manner would cut it — but in 2016 that’s not so. Your
customers carry more devices, and are more connected,
informed and empowered. Today’s ultra-smart customer
demands connected, seamless interactions, experiences
where they can choose the service that best suits their
needs and consistently offers personalized journeys across
all devices. More often than not, the future of business
success often depends on whether companies can deliver
on those expectations.
Join Mitel and industry experts on this webcast and learn how Mitel is helping SMBs deliver a seamless experience for their mobile customers through cloud. Topics to be covered in this event:
Why today’s technology fails to deliver the experience you want for your customers
What you should expect and receive from your cloud communication provider now and in the future
The impact of the mobile consumer on small and medium business customer engagement strategies
How consumer expectations have changed the workforce
Published By: Zendesk
Published Date: Jan 19, 2018
The future is unknown and the unknown can be both exciting and frightening. Thankfully, we believe Gartner’s new report, “Predicts 2018: CRM and Customer Experience”, can help prepare your business for the evolving world of CRM and the customer experience.
According to Gartner, “By 2020, the CRM application software market will overtake the data management market, thus becoming the largest of all software markets.” With this in mind, it’s important for application leaders to take action to avoid losing out.
Learn how you can plan your customer service organization more strategically and maximize your business' efforts.
Published By: AmVenture
Published Date: May 23, 2017
As a small business owner, it’s easy to get wrapped up in what needs to be done today, because it is what’s sitting directly in front of you. It’s so immediate and urgent, so how can you ignore it? However, to prepare for long-term success, business owners have to be willing to consider the larger picture and plan for the future. We focus on the top 7 threats you need to consider – and take action upon now – to protect your small business.
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