Cookie policy: This site uses cookies (small files stored on your computer) to simplify and improve your experience of this website. Cookies are small text files stored on the device you are using to access this website. For more information on how we use and manage cookies please take a look at our privacy and cookie policies. Some parts of the site may not work properly if you choose not to accept cookies.

sections
 

forrester technology

Results 51 - 75 of 82Sort Results By: Published Date | Title | Company Name
Published By: Art Technology Group, Inc     Published Date: Feb 02, 2009
Written by: Forrester Research and Sponsored by:  Art Technology Group, Inc. In this economic climate, no one can afford to lose a customer. Rather than halting spending, smart customer service executives will use this economic downturn as an opportunity to regroup and reprioritize. What should they focus on?
Tags : 
art technology group, importance of customer service, necessity of customer service, customer retention, proactive chat, agent-customer co-browsing, online customer communities, unified communications, multichannel knowledge management, repurchase probability, long-term loyalty, empower sales, roi of self-service
    
Art Technology Group, Inc
Published By: Art Technology Group, Inc     Published Date: Feb 02, 2009
Written by: Forrester Research and Sponsored by:  Art Technology Group, Inc. In 2008, contextual, task-related help means more than a toll-free number on a booking page or a FAQ section on your Web site. It means being more relevant and personal and helping travelers in the channel they prefer immediately so they aren't driven to other channels - or worse, a competitor's site.
Tags : 
art technology group, travel ebusiness, interactive support, call center help, customer support, online chat, gen x, gen y, interactive chat agent, @aquila’s miq interactive, atg, nextit
    
Art Technology Group, Inc
Published By: ATG     Published Date: Feb 04, 2010
Written by: Forrester Research and Sponsored by: Art Technology Group, Inc. In this economic climate, no one can afford to lose a customer. Rather than halting spending, smart customer service executives will use this economic downturn as an opportunity to regroup and reprioritize. What should they focus on?
Tags : 
atg, live help, click to call, smartphone, click to chat, customer service, callbacks
    
ATG
Published By: ClearSaleing     Published Date: Aug 27, 2010
Read this report to learn how you can benefit from implementing better advertising analytics for your company.
Tags : 
forrester, consulting, conversion rates, tei, advertising analytics, marketing analytics, conversions, attribution, campaigns, channels, advertising, marketing, profit, roi, tracking software, attribution management, paid search, display, shopping engine, seo
    
ClearSaleing
Published By: TIBCO     Published Date: May 15, 2013
According to Forrester, most organizations today are only using 12% of their available data and only 37% of organizations are planning some type of big data technology project. At a time when companies are seeing volume of information increase quickly, it’s time to take a step back and look at the impact of big data. Join Mike Gualtieri, Principal Analyst at Forrester, for this webcast exploring the importance of integration in your big data initiatives. Discover how your ability to operate, make decisions, reduce risks and serve customers is inextricably linked to how well you’re able to handle your big data. Continue on to gain insight into: •3 key big data management activities you need to consider •Technologies you need to create for your big data ecosystem •A multi-dimensional view of the customer is the holy grail of individualization •Overcoming key integration challenges And more!
Tags : 
big data, integration, architecture, database, data warehousing, operations management
    
TIBCO
Published By: SnowFlake     Published Date: Jul 08, 2016
In the era of big data, enterprise data warehouse (EDW) technology continues to evolve as vendors focus on innovation and advanced features around in-memory, compression, security, and tighter integration with Hadoop, NoSQL, and cloud. Forrester identified the 10 most significant EDW software and services providers — Actian, Amazon Web Services (AWS), Hewlett Packard Enterprise (HPE), IBM, Microsoft, Oracle, Pivotal Software, SAP, Snowflake Computing, and Teradata — in the category and researched, analyzed, and scored them. This report details our findings about how well each vendor fulfills our criteria and where they stand in relation to each other to help enterprise architect professionals select the right solution to support their data warehouse platform.
Tags : 
forrester, enterprise, data, technology, best practices, innovation, security
    
SnowFlake
Published By: IBM     Published Date: May 28, 2014
The ability to keep pace with trends like big data, open data, sophisticated analytics, and the de-compartmentalization of data silos and processes, distinguishes leading master data management (MDM) solutions from their counterparts. IBM, one of the five vendors in this evaluation, is positioned as THE leader with the most prominent, widely implemented solution in the market.
Tags : 
ibm, forrester, master data management, big data, database management technology, data administrators, infosphere, biginsights, industry-standard sql, management systems, database metadata, application programming interfaces, api, data persistence, virtualize data, lifecycle management, big data strategy, it management, data center
    
IBM
Published By: IBM     Published Date: Jul 22, 2016
Read this Forrester report to learn how digital intelligence can help you combine insights from existing, new and emerging channels to drive timely, customer-obsessed decision-making. Get an up-close look at the disruptive nature of digital intelligence technology and find out how to continuously improve customer engagement.
Tags : 
ibm, commerce, customer analytics, customer experience, digital intelligence, forrester, enterprise applications
    
IBM
Published By: IBM     Published Date: Nov 15, 2016
IBM Commissioned Forrester Consulting to discover how developers and marketers are working together to provide customers exceptional digital experiences reliably, quickly and seamlessly. The study found that while the mandate to collaborate has been heard, there is still work to be done to move to the next level and put in place technology, processes and culture to create digital customer experience in real time.
Tags : 
ibm, watson, commerce, watson content hub, digital experience, customer experience, enterprise applications
    
IBM
Published By: IBM MaaS360     Published Date: Jul 01, 2016
In Forrester’s 25-criteria evaluation of enterprise mobile management (EMM) vendors, we identified the 11 most significant EMM providers — AirWatch by VMware, BlackBerry, Citrix, Good Technology, IBM, Landesk, Microsoft, MobileIron, SAP, Sophos, and Soti — and analyzed their offerings. This report details our findings about how well each vendor fulfills our criteria and where they stand in relation to each other to help infrastructure and operations (I&O) professionals select the right partner for their enterprise mobile management.
Tags : 
ibm, forrester, enterprise mobile management, mobile, security, wireless
    
IBM MaaS360
Published By: IBM     Published Date: Oct 14, 2015
If you haven’t looked at enterprise search technology in a while, it’s time to give it another look. This report details their findings about how well each vendor fulfills our criteria and where they stand in relation to each other to help application development and delivery (AD&D) professionals select the right solution to grace their enterprise with the power of knowledge on demand.
Tags : 
ibm, forrester, knowledge discovery solutions, big data, enterprise, search technology, application development, networking, security, software development, enterprise applications
    
IBM
Published By: Adobe     Published Date: May 25, 2017
Marketing and technology partners must collaborate as never before in order to delight and engage customers “in the moment.” Previously stove-piped functions are starting to work together to take a holistic approach to create great digital experiences at enterprise scale, but organizations see the need for more work to create relevant, integrated digital customer experiences in real time. IBM commissioned Forrester Consulting to discover how developers and marketers are working together to provide customers exceptional digital experiences reliably, quickly, and seamlessly. The study found that while the mandate to collaborate has been heard, there is still work to be done to move to the next level and put in place technology, processes, and culture to create digital customer experience in real time.
Tags : 
    
Adobe
Published By: IBM     Published Date: May 25, 2017
Marketing and technology partners must collaborate as never before in order to delight and engage customers “in the moment.” Previously stove-piped functions are starting to work together to take a holistic approach to create great digital experiences at enterprise scale, but organizations see the need for more work to create relevant, integrated digital customer experiences in real time. IBM commissioned Forrester Consulting to discover how developers and marketers are working together to provide customers exceptional digital experiences reliably, quickly, and seamlessly. The study found that while the mandate to collaborate has been heard, there is still work to be done to move to the next level and put in place technology, processes, and culture to create digital customer experience in real time.
Tags : 
marketing, ibm, digital experience, collaboration, customer experience
    
IBM
Published By: IBM     Published Date: Oct 10, 2013
The skills and expertise required to stay on top of trends, industry best practices, and the latest technologies while juggling many other competing priorities can drain your IT resources. Read this Forrester Research Inc. report to learn how outsourcing your organization’s business resiliency planning, strategy, and program design can be a highly cost effective, efficient option.
Tags : 
forrester research, resiliency, business resiliency, trends, industry best practices, it resources, outsourcing, it outsourcing, outsourcing business resiliency, business technology, it management
    
IBM
Published By: Cisco     Published Date: Jan 05, 2015
In Forrester’s 24-criteria evaluation of videoconferencing infrastructure and cloud services vendors, we identified the 10 most significant OEMs — Acano, AGT, Avaya, Blue Jeans Network, Cisco Systems, Lifesize, Pexip, Polycom, Videxio, and Vidyo — in the category and researched, analyzed, and scored them. This report details our findings about how well each vendor fulfills our criteria and where they stand in relation to each other to help technology managers select the right videoconferencing infrastructure or service for their environment.
Tags : 
it management
    
Cisco
Published By: HP     Published Date: May 14, 2014
HP commissioned Forrester Consulting in October 2013 to leverage existing Forrsights data and to survey IT hardware decision-makers in North America and Europe about their storage requirements for this Technology Adoption Profile.
Tags : 
forrester, it hardware, storage requirements, it decision makers, it management, enterprise applications
    
HP
Published By: HP     Published Date: Jun 05, 2014
HP commissioned Forrester Consulting in October 2013 to leverage existing Forrsights data and to survey IT hardware decision-makers in North America and Europe about their storage requirements for this Technology Adoption Profile.
Tags : 
hewlett packard, data, backup, . data protections, recovery, deduplication, storeonce, it management
    
HP
Published By: Polycom     Published Date: Dec 18, 2014
In Forrester’s 24-criteria evaluation of videoconferencing infrastructure and cloud services vendors, we identified the 10 most significant OEMs — Acano, AGT, Avaya, Blue Jeans Network, Cisco Systems, Lifesize, Pexip, Polycom, Videxio, and Vidyo — in the category and researched, analyzed, and scored them. This report details our findings about how well each vendor fulfills our criteria and where they stand in relation to each other to help technology managers select the right videoconferencing infrastructure or service for their environment.
Tags : 
forrester, vmr, cloud-computing, scalability, interoperability, networking, it management, enterprise applications, platforms, telecom
    
Polycom
Published By: DocuSign     Published Date: Mar 23, 2016
According to Forrester Research, the new age of the customer has arrived. Driven by cloud technology and advances in mobility, the power of business has shifted to consumers. This white paper demonstrates how you can enhance the signing experience for new hires and employees alike in recruiting and in HR.
Tags : 
docusign, client satisfaction, technology, electronic contract, paperless, reduce costs, human resources
    
DocuSign
Published By: Progress Software     Published Date: Mar 12, 2014
This report outlines Forrester's vision for the future of business applications. It summarizes the key business drivers and trends that are reshaping the value proposition of business applications.
Tags : 
progress software, future business, forrester, business applications, increase flexibility, technology trends, product innovation, service innovation, networking
    
Progress Software
Published By: Oracle     Published Date: Sep 05, 2014
Read this report by Forrester Research, Inc. for a better understanding of customer life-cycle marketing systems, a look at the landscape of CLCMS technology providers, and key recommendations for CMOs to prepare for and adopt these new but necessary tools. Fragmentation of the customer journey, due to the growth of digital channels, platforms and content, has forced marketing to be more relevant and responsive. In this paper, Forrester calls on CMOs to adopt the customer life-cycle as a guiding framework and deploy “customer life-cycle marketing systems” (CLCMS). Learn more by downloading the report.
Tags : 
customer, life-cycle, marketing, systems, technology, tools, fragmentation, cmo, digital, channels, platforms
    
Oracle
Published By: Oracle     Published Date: Sep 30, 2014
Read this report by Forrester Research, Inc. for a better understanding of customer life-cycle marketing systems, a look at the landscape of CLCMS technology providers, and key recommendations for CMOs to prepare for and adopt these new but necessary tools. Fragmentation of the customer journey, due to the growth of digital channels, platforms and content, has forced marketing to be more relevant and responsive. In this paper, Forrester calls on CMOs to adopt the customer life-cycle as a guiding framework and deploy “customer life-cycle marketing systems” (CLCMS). Learn more by downloading the report.
Tags : 
oracle, marketing, cloud, connected, customer, modern, optimize, marketing, connection, touchpoints
    
Oracle
Published By: Gomez IT     Published Date: May 24, 2011
Interest in cloud technology and cloud economics abounds. While the technology delivers immediate reductions in capital costs, Forrester believes that cloud computing's greatest benefits will come from changes to the IT technology and organizational model.
Tags : 
gomez, compuware, it infrastructure, it operations, jean-pierre garbani, marc cecere, forrester, cloud economics, cloud technology, cloud computing, mass production, infrastructure
    
Gomez IT
Published By: Adobe     Published Date: Mar 07, 2013
In this Forrester Research you'll learn: why responsive design is a philosophy, not a technology, the 7 benefits of a responsive design, and the challenges of adopting a responsive web development philosophy.
Tags : 
responsive design, customer engagement, online experience, customer online experience, mobile content strategy, web design
    
Adobe
Published By: Adobe     Published Date: Jan 21, 2014
Forrester identifies the social technology marketers need. Download this Forrester report to discover the four social technology categories that matter most to marketers, along with tips on how to select the right vendors.
Tags : 
social marketing, social technology, social listening, social reach, social relationship, social media marketing, adobe
    
Adobe
Start   Previous    1 2 3 4    Next    End
Search      

Related Topics

Add Research

Get your company's research in the hands of targeted business professionals.