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Published By: Fonality     Published Date: Feb 25, 2013
So,what exactly is a contact center? The term can evoke images of rows of attendants handling calls to sell or service a product.
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fonality, contact center, small business, free e-book, customer telephone calls
    
Fonality
Published By: Fonality     Published Date: Feb 25, 2013
A Fonality study found that for companies with knowledge workers who average an eight-hour workday, nearly 50 percent of that time-almost four hours a day.
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fonality, unified communications, integrated platform, voice, data, video communications, uc systems, it infrastructure
    
Fonality
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