Today there’s no such thing as “one size fits all” when it comes to enterprise mobile computing for field services workers. While the business benefits of automation are clear (e.g. decreased downtime, increased customer satisfaction), selecting the right mobile device mix for the job is becoming more complex. This whitepaper examines three challenges organizations face when considering a mobile device deployment for field workers:
1. Integrating new mobile devices with legacy technology
2. Adapting to multi-generational workforces
3. Choosing the right mobile device for the job.
Learn how to tackle these challenges and make technology decisions that improve worker productivity and help manage costs.
Develop customer relationships and reduce costs
Effective field service management teams improve technician productivity and customer satisfaction rates.
Greater automation, faster inventory management, and reduced inspection costs are possible with data support from the cloud.
Learn how the Internet of Things (IoT) can help keep your service agile so you stay ahead of customer demands and product complexity.
In 2000, ICEE began to scrutinize the inefficiencies they found in the ICEE machine repair process. With so many field technicians servicing so many machines, streamlining the process would be no small feat. The company's existing paper-based system required that field technicians fill out paper work orders at the end of each job. One copy was given to the customer, one was filed at the regional office, and another was sent to headquarters in Ontario. This left a long, inefficient and error-prone paper trail.
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