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experience design

Results 26 - 50 of 109Sort Results By: Published Date | Title | Company Name
Published By: Dell EMC & Intel     Published Date: Apr 13, 2018
A fundamental people-process-technology transformation enables businesses to remain competitive in today’s innovation economy. Initiatives such as advanced security, fraud detection services, connected consumer Internet of Things (IoT) devices, augmented or virtual reality experience, machine and deep learning, and cognitively enabled applications drive superior business outcomes such as predictive marketing and maintenance. Superior business outcomes require businesses to consider IT a core competency. For IT, an agile, elastic, and scalable IT infrastructure forms the crucial underpinning for a superior service delivery model. Dell EMC’s Intelligent Automation powered by Intel® Xeon® Platinum processor simplifies the management and maintenance of its PowerEdge server hardware. Designed to drive down the cost and resources associated with server lifecycle management, Intelligent Automation relies on integrated Dell Remote Access Controller(iDRAC) and OpenManage server management soft
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Dell EMC & Intel
Published By: Pure Storage     Published Date: Apr 10, 2019
Splunk® has become a mission critical application. Thousands of organizations are gaining insight from their machine data and transaction logs using Splunk, and many more are planning to deploy Splunk. No matter what stage you’re in, having guidelines to follow can help improve the Splunk experience. Since a mission critical data application deserves a mission critical data platform, Pure Storage® built the solution on the Pure FlashStack™ converged infrastructure solution. FlashStack is a joint offering from Cisco® and Pure Storage. This paper is intended to provide a framework for designing and sizing a high-performance, scalable, and resilient Splunk platform. Pure Storage is a leading all-flash array provider focused on reducing storage complexity while improving Splunk performance, resiliency, and efficiency.
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Pure Storage
Published By: Optimizely     Published Date: Apr 06, 2018
Getting the most out of A/B and other controlled tests. In the fast-moving digital world, even experts have a hard time assessing new ideas. Case in point: At Bing a small headline change an employee proposed was deemed a low priority and shelved until one engineer decided to do a quick online controlled experiment—an A/B test—to try it out. The test showed that the change increased revenue by an astonishing 12%. That experience illustrates why it’s critical to adopt an “experiment with everything” approach, say Ron Kohavi, the head of the Analysis & Experimentation team at Microsoft, and Stefan Thomke, an HBS professor. In this article they describe: How to properly design and execute A/B and other controlled tests ? Ensure test integrity ? How to interpret results and avoid pitfalls
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Optimizely
Published By: Optimizely     Published Date: Apr 06, 2018
Optimizely helps companies better understand and serve their customers. Every touchpoint with a customer is an opportunity to win that customer’s heart, make them great, and make them better. By experimenting everywhere, businesses have a powerful strategy for reorienting towards their customer as the true north, striving to iterate quickly, make improvements, and deliver customer experiences that are delightful and fuel growth. Optimizely enables you to experiment everywhere—both across the organization and across every interaction you have with a customer. In a company that experiments everywhere, everyone from Marketing to Product Management, Design, Engineering, and the C-Suite can inform their decisions with experiments that engage customers for their reactions.
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Optimizely
Published By: MobileIron     Published Date: Apr 24, 2017
The modern, mobile enterprise is expanding faster than ever, across every part of the world and in every industry. Increasingly, organizations are looking for comprehensive security blueprints to help them secure their mobile devices, apps, and data without compromising productivity or the user experience. For that reason, iOS has become the mobile OS of choice in a majority of enterprises because of its highly intuitive, user-friendly, and easy to manage design. With MobileIron’s enterprise mobility management (EMM) platform, IT organizations gain a comprehensive mobile solution that complements and augments the security features inherent in iOS.
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ios security, it security, device security, applications security, malware protection, mobile device protection, data encryption
    
MobileIron
Published By: TIBCO Software     Published Date: Aug 13, 2018
Whilst businesses of all kinds are utilizing data analytics, many are still only using it to make simple changes that lead to a set of rigid processes. Whereas the more customer-focused organizations are realizing that to deliver exceptional experiences, they need to be able to react to customer data in real-time and predict what might happen next. And that means going beyond simple analytics. Read our whitepaper to discover what analyst firm Forrester has identified as the Enterprise Insight Platform, technology designed to enable companies to transform into truly data-driven businesses.
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TIBCO Software
Published By: Mitutoyo     Published Date: Aug 24, 2018
Today’s factory intelligence is the collaborative orchestration of people and machines. By blending intelligence from multiple sources, factories are truly becoming smarter. But it’s not just about the machines. Rather, people are improving machines through a true partnership that turns human experience into smarter machines. This shift marks a re?orientation to a thought process that’s more natural to people. After decades of working with 2D blueprints, designs and dimensioned drawings, factory intelligence leverages 3D models that are easier for people to comprehend and use. Plus, many people find more satisfaction in intelligent factory work that challenges them to manage relationships among machines, rather than repeatedly working on a single piece in a line. In smarter factories, people direct machines to adjust for shifting customer requirements and market demands.
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factory intelligence, 3d models, market demands, model-based enterprise, supply chain, precision metrology, cmm
    
Mitutoyo
Published By: Equinix EMEA     Published Date: Mar 21, 2019
FreedomPay, a leader in global digital commerce solutions, wanted to expand its global presence in the United Kingdom and Asia Pacific while reinforcing business infrastructure, expanding storage to the cloud and providing a more security shopping experience. The company leveraged an Interconnection Oriented Architecture™ (IOA®) strategy on Platform Equinix along with other design and deployment partners to achieve its goals and realize $1 million saving in CAPEX and OPEX costs. To find out more, download this case study today.
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Equinix EMEA
Published By: Schneider Electric     Published Date: May 20, 2019
Developing an optimal arc flash protection strategy for a given facility can be difficult due to the number of solutions and system variables involved. Effective arc flash hazard reduction is best achieved by establishing an overall system protection strategy that accounts for safety and operational requirements as well as system reliability and availability. An overview of available solution categories and application guidance based on experience in a wide variety of facility types is presented in order to assist engineers trying to implement “safety by design” principles to help deal with arc flash hazards. The approach provided addresses the complexities of the trade-offs between competing priorities and provides tools that help users develop effective protection strategies for the unique circumstances in a given facility.
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consulting, protection strategy, schneider electric
    
Schneider Electric
Published By: RelayHealth     Published Date: Apr 01, 2013
Statements can be a great opportunity to improve the patient experience and expedite collections, or they can lead to frustrated patients, lower self-pay revenue and increased bad debt. As pioneers of the healthcare industry’s patient-friendly initiative nearly 10 years ago, RelayHealth continues to research and innovate. Its most recent patient focus group provided input on how statement design impacts their satisfaction with the hospital, post-discharge experience and willingness to pay. Learn the critical components to creating patient statements that get results and help compel patients to pay: Download the 10 Keys to Creating Engaging Patient Statements today.
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statements, patient statements, healthcare, collection, patient experience
    
RelayHealth
Published By: Genesys     Published Date: May 10, 2016
In this eBook, Genesys highlights 10 key Customer Bill of Rights that focus on best practices that every caller expects from a self-service experience and that every business should strive to fulfill when designing IVR applications.
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genesys, customer, bill of rights, customer experience, ivr, self service, communication, channel
    
Genesys
Published By: SAP     Published Date: Jul 18, 2016
The SAP® BusinessObjects™ Cloud solution offers all analytics capabilities for all users in one product. In the boardroom, at the office, or in front of a customer, you can discover, analyze, plan, predict, and collaborate in one integrated experience designed expressly for the cloud. Read the solution in detail to learn how to turn instant insight into quick action.
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SAP
Published By: IBM     Published Date: May 03, 2016
The new frontier for personalized customer experience: IBM Predictive Customer Intelligence This paper introduces the IBM Predictive Customer Intelligence solution, which is designed to help your company create personalized, relevant experiences for individual customers with a focus on driving new revenue. Along with explaining the architecture of the solution, this paper covers how the solution works.
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ibm, business analytics, ibm predictive customer intelligence
    
IBM
Published By: Genesys     Published Date: Feb 21, 2018
Routing is a fundamental component of your customer experience strategy. True omnichannel routing breaks down channel silos and gathers intelligence upfront through context and data to deliver the personalized, seamless engagement your customers now expect. Learn how you can move beyond single interactions with true omnichannel routing: • Dynamically match customers from any touchpoint, over any channel, to the agent with the optimal insights, skill set and proficiency • Enable seamless transitions between digital self-service and live employee contact • Replace single, random interactions with thoughtfully designed and optimized customer journeys
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contactbabel, contact center, omnichannel, routing, customer experience
    
Genesys
Published By: Genesys     Published Date: Feb 27, 2018
Modern contact centers support a variety of digital channels—email, chat, co-browsing, social, video—over multiple digital touchpoints (web or mobile devices). What they lack is the ability to link interactions in a step-by-step journey to provide a personal, contextual experience for each customer. Download this eBook. Learn how you can: • Design a successful digital customer engagement strategy • Provide agents with a 360-degree view of the customer across all digital channels and voice • Deliver omnichannel experiences that are personalized, context-based, and low-effort
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digital customer service, contact center, digital channel, ebook
    
Genesys
Published By: Monotype     Published Date: Feb 15, 2018
Technology is blurring geographic boundaries, bringing cultures together and connecting brands with consumers across the globe. But for brands trying to serve a global customer base, that can pose a real challenge. Fortunately, something as (seemingly) simple as fonts can help. This eBook highlights a few ways type can transform your global brand, as well as a few guidelines to help you get the conversation started.
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branding, marketing best practices, branding best practices, customer experience, global brand, monotype, marketing, design, digital advertising, web fonts, global marketing, emerging marketing, user experience, display advertising, creative, responsive advertising, dynamic advertising, mobile advertising, creative professionals, customer marketing
    
Monotype
Published By: IBM     Published Date: Jul 14, 2017
Technology has always enabled companies to reinvent how they engage with customers. But now we are seeing a profound shift – the convergence of physical and digital customer interactions – which is fundamentally changing how customers will interact and transact with brands and businesses everywhere. To better understand these dynamics, the IBV is conducting a Customer Experience (CX) study, published as a series, with multiple reports organized by topic.
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digital interaction, experience design, interactive experience, cross functional collaboration, customer experience, integrated data
    
IBM
Published By: Monotype     Published Date: Aug 24, 2016
The world of digital advertising is changing—HTML5 has replaced Flash as the industry standard for digital ads. Find out how this change benefits your workflow, branding, and—most importantly—your customers. In this eBook, you’ll learn what HTML5 is and how it differs from Flash, how you can use HTML5 to make better ads, and why you need to get on board with HTML5 now.
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digital advertising, html5, flash, monotype, web fonts, internet marketing, targeting, branding, end of flash, user experience, marketing best practices, banner ads, marketing, emerging marketing, display advertising, design, creative, responsive ads, dynamic ads, mobile ads
    
Monotype
Published By: Oracle OMC     Published Date: Nov 30, 2017
There’s really no mystery about mobile testing. It’s the art and science of building, running, and analyzing optimization tests for mobile customer experiences. But for companies looking to mobilize their websites and apps, the mystery often lies in how to do mobile testing really well. This guide assembles the best advice from analysts, engineers, and thought leaders to help mobile-minded businesses master the non-desktop landscape. You’ll learn how to optimize customer mobile experiences from strategy to execution. Along the way, you’ll get answers to common questions about mobile testing, find out about optimization testing in general, learn key differences between customer experience optimization (CXO) on mobile and desktop, and see how you can use design expertise to create bold and effective mobile experiences. So start reading and boost your understanding of mobile testing and optimization.
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Oracle OMC
Published By: Epicor     Published Date: Jul 18, 2017
Big-box retailers often have the resources, product variety, and name recognition to get ahead of smaller competitors. However, small and midsize businesses are able to crush the big-box stores where it matters most—the customer experience. Whether by design, geography, or as a matter of principle, small and midsize retailers are closer to their customers and are able to engage them on a level that big-box stores simply cannot. This closeness—combined with the right retail management system—allows smaller business to deliver a superior shopping experience with: • Special orders • Predictive inventory analysis • Digital, mobile channels and device integration This white paper—written by Innovative Retail Technologies and sponsored by Epicor—explains how the right software solution leads to a more agile retail strategy, which then leads to a better experience for your customers.
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retail store software, retail sales software, retail saas, business retail software, epicor eagle, benefits of epicor eagle, benefits of retail pos, advantages of retail saas, advantages of retail store software
    
Epicor
Published By: Genesys     Published Date: Jun 13, 2018
Routing is a fundamental component of your customer experience strategy. True omnichannel routing breaks down channel silos and gathers intelligence upfront through context and data to deliver the personalized, seamless engagement your customers now expect. Learn how you can move beyond single interactions with true omnichannel routing: • Dynamically match customers from any touchpoint, over any channel, to the agent with the optimal insights, skill set and proficiency • Enable seamless transitions between digital self-service and live employee contact • Replace single, random interactions with thoughtfully designed and optimized customer journeys
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routing, customer experience, transitions, self-service
    
Genesys
Published By: Monotype     Published Date: May 09, 2018
Over the past several years, we’ve seen a huge change in how brands communicate, market, and relate to their customers. Maintaining good brand health and a strong visual identity is essential to developing trust with your customers, meeting them where they are, and keeping up with their expectations. // In our latest eBook, we've highlighted areas you can’t ignore if you want to deliver the experience consumers expect. You’ll find out what’s most important to today’s customers, ways you can prepare for the future, and how type ties it all together. // You'll learn: Why it’s essential to establish a cohesive brand identity across all touchpoints, in whatever region or language your customers demand How customer expectations have evolved and how you can to adapt Why type is an essential tool in responding to these changes and preparing for the future
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branding, marketing best practices, branding best practices, customer experience, global brand, monotype, marketing, design, digital advertising, web fonts, global marketing, emerging marketing, user experience, display advertising
    
Monotype
Published By: Zebra Technologies     Published Date: May 03, 2018
Consumers equipped with smartphones expect fast, convenient and uniquely relevant shopping experiences in store and online. As a result, one-third of shoppers are not satisfied with the in-store experience, turned off by everything from chronic out-of-stocks to cookie-cutter products and marketing messages that speak to the masses, as opposed to them as individuals. In turn, retailers are empowering front-line associates with tools designed to add newfound conveniences, such as locating inventory without having to leave a shopper’s side, to texting them curated product offers based on in-store and online buying patterns and preferences These are just a few of the insights found in Zebra’s 10th annual shopper study, which surveyed nearly 7,500 consumers from North America, Latin America, Asia-Pacific, Europe and the Middle East to gain a deeper understanding of shopper satisfaction and retail technology trends that are reshaping brick-and-mortar and online stores.
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retail, mandate, shopper, vision, zebra, consumers
    
Zebra Technologies
Published By: HP Inc.     Published Date: Aug 31, 2018
o Hear from HP Retail Solutions VP and General Manager, Aaron Weiss on how innovative design and performance point-of-sale are merging to elevate the customer experience. A friendly, easy-to-use technology design is vital to the customer experience. Hardware that blends into its environment and is designed for customers to interact with, helps drive action and engagement. A slim, accessible device like the HP ElitePOS – powered by Intel® Core™ i5 processors – caters to the variety of needs that customers encounter throughout any retail experience.
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HP Inc.
Published By: Zebra ABM     Published Date: Dec 14, 2017
Meet the demands of your highest-volume POS lanes with Zebra MP7000 next generation multi-plane 1D/2D imager. The MP7000 is loaded with features that take scanning performance and simplicity to the next level, enabling faster-than-ever checkout in cashier-manned and self-checkout lanes, improving cashier productivity, POS throughput and the shopper experience. A smart investment, the MP7000 offers an unmatched industry-best total cost of ownership (TCO) by delivering maximum uptime and minimum power consumption in an easy-to-service design with fewer parts and components. And with Zebra's complimentary powerful management applications, you can remotely manage all of your MP7000s, no matter where they are located.
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scanner, customer, productivity, mp7000, tco, total cost of ownership
    
Zebra ABM
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