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executive insights

Results 1 - 25 of 57Sort Results By: Published Date | Title | Company Name
Published By: Genesys     Published Date: Dec 20, 2018
Companies across the world are innovating with artificial intelligence (AI) to improve customer experience and forge deeper relationships with customers. Through surveys and interviews with 599 executives, from large and mid-sized companies across the globe, this MIT report reveals that most customer-centric firms have already deployed AI extensively in their customer-facing operations and customer experience management processes. Get the global report and regional spotlights on North America, Latin America, Europe and Asia to access complete results. Key insights include: • Nearly 90% of respondents report measurable improvements in the speed of complaint resolution; 80% note enhanced call volume processing using AI • 80% of respondents report measurable improvements in customer satisfaction, service delivery and contact center performance • In North America, 60% of the respondents believe they will deliver a 10% or more increase in customer lifetime value in the next year • Europe
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Genesys
Published By: ASG Software Solutions     Published Date: Mar 01, 2010
In Q4, 2009, ENTERPRISE MANAGEMENT ASSOCIATES (EMA) analysts worked with ASG to research how executives in IT and within the lines of business use dashboards to gain holistic insights into IT services as they impact business outcomes.
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asg, ema, enterprise management associates, dashboards, cio, ceo, coo, cfo, side bar
    
ASG Software Solutions
Published By: SAS     Published Date: Nov 04, 2015
In a panel discussion at the 12th annual SAS Health Analytics Executive Forum in May 2015, leaders from Dignity Health, Horizon Blue Cross Blue Shield of New Jersey, Janssen Pharmaceuticals and SAS shared what they have done to prove the value of analytics to their business leaders – and what has worked for them as they developed an analytic culture in their organizations and put analytic insights to work.
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sas, healthcare, healthcare models, episode analytics, analytics
    
SAS
Published By: Micro Focus     Published Date: Jun 07, 2018
Technology leaders need to rethink strategic planning in the age of the customer. Technology strategies are too often just collections of loosely related project plans and too focused on tech project delivery milestones. Strategies designed “by IT, for IT” fail to engage business leaders and executives because they don’t explain how tech strategy leads to better customer experience and outcomes. This report explains how technology leaders can create a strategic tech plan that is customer-led, insights-driven, fast, and connected.
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Micro Focus
Published By: Akamai Technologies     Published Date: Apr 25, 2018
In September 2017, Akamai commissioned Forrester Consulting to examine how companies approach digital experience and digital security. A survey of over 350 IT executives around the world found that: Customer trust is at an all-time low and it’s hurting growth Executives are aware that customer trust is becoming critical to success Companies struggle to balance security with digital experience Failure to deliver on security impacts brand reputation, customer trust, and revenues This report, Drop A Pin At The Intersection Of Digital Experience And Security, shares insights into these findings and what sets top digital businesses apart.
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digital, experience, security, executives, customer
    
Akamai Technologies
Published By: Akamai Technologies     Published Date: Apr 13, 2018
In September 2017, Akamai commissioned Forrester Consulting to examine how companies approach digital experience and digital security. A survey of over 350 IT executives around the world found that: Customer trust is at an all-time low and it’s hurting growth Executives are aware that customer trust is becoming critical to success Companies struggle to balance security with digital experience Failure to deliver on security impacts brand reputation, customer trust, and revenues This report, Drop A Pin At The Intersection Of Digital Experience And Security, shares insights into these findings and what sets top digital businesses apart.
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digital, experience, security, executives, customer
    
Akamai Technologies
Published By: Akamai Technologies     Published Date: Apr 25, 2018
In September 2017, Akamai commissioned Forrester Consulting to examine how companies approach digital experience and digital security. A survey of over 350 IT executives around the world found that: Customer trust is at an all-time low and it’s hurting growth Executives are aware that customer trust is becoming critical to success Companies struggle to balance security with digital experience Failure to deliver on security impacts brand reputation, customer trust, and revenues This report, Drop A Pin At The Intersection Of Digital Experience And Security, shares insights into these findings and what sets top digital businesses apart.
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digital, experience, security, executives, customer
    
Akamai Technologies
Published By: MicroStrategy     Published Date: Aug 12, 2012
Empowering Executives and Other Managers with a Powerful iPad App That Provides Business Insights From Anywhere, at Any Time
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microstrategy, apps, ipad, empowering
    
MicroStrategy
Published By: Oracle     Published Date: Aug 08, 2013
Oracle’s Global Customer Experience report surveyed more than 1,300 executives across 18 countries on the state of customer experience. This study, one of the largest of its type ever undertaken, yields crucial new insights on the challenges, strategies and lessons learned for succeeding in the customer experience era. Visit the Global Customer Experience Survey Microsite to read the complete research results or to use the CX Benchmarking tool to see where your organization stands.
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oracle, global customer experience, cx benchmarking, data center
    
Oracle
Published By: Oracle     Published Date: Aug 15, 2013
Oracle’s Global Customer Experience report surveyed more than 1,300 executives across 18 countries on the state of customer experience. This study, one of the largest of its type ever undertaken, yields crucial new insights on the challenges, strategies and lessons learned for succeeding in the customer experience era. Visit the Global Customer Experience Survey Microsite to read the complete research results or to use the CX Benchmarking tool to see where your organization stands.
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customer experiences, customer service, oracle, rightnow cloud, cloud, crm, enterprise applications
    
Oracle
Published By: Brightidea     Published Date: Feb 05, 2016
What’s in the Paper? We all know innovation is critical to a company’s survival, but how do you execute innovation? Today’s economic climate requires executives to amplify their innovation programs and processes. Innovation program management platforms can – and should – become the backbone of a sustained innovation program, propelling business value. How do you achieve innovation program ROI? With software that supports sustained innovation. Download this paper to learn how! Gain Insights On: - Securing Buy-In and Financial Commitment from Stakeholders - Supporting Processes with Innovation Program Management Software - Maintaining Momentum with Employee Engagement
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Brightidea
Published By: Akamai Technologies     Published Date: Apr 25, 2018
In September 2017, Akamai commissioned Forrester Consulting to examine how companies approach digital experience and digital security. A survey of over 350 IT executives around the world found that: Customer trust is at an all-time low and it’s hurting growth Executives are aware that customer trust is becoming critical to success Companies struggle to balance security with digital experience Failure to deliver on security impacts brand reputation, customer trust, and revenues This report, Drop A Pin At The Intersection Of Digital Experience And Security, shares insights into these findings and what sets top digital businesses apart.
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digital, experience, security, executives, customer
    
Akamai Technologies
Published By: Workday Spain     Published Date: Sep 20, 2018
En esta repetición del vídeo del webinar del Argyle Executive Forum, ejecutivos de RRHH de empresas líderes de distintos sectores ofrecen insights y recomendaciones de expertos para desarrollar una estrategia de analytics y establecer una estructura de datos.
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analytics startegy, workday
    
Workday Spain
Published By: Workday Spain     Published Date: Feb 04, 2019
En esta repetición del vídeo del webinar del Argyle Executive Forum, ejecutivos de RRHH de empresas líderes de distintos sectores ofrecen insights y recomendaciones de expertos para desarrollar una estrategia de analytics y establecer una estructura de datos.
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workday, workforce technology, digital strategy
    
Workday Spain
Published By: Microsoft Dynamics     Published Date: Oct 05, 2015
CSO Insights analysts gathered 100+ metrics from 1,500+ sales executives to develop insights on three key areas: • the challenges facing their sales teams • why those problems exist • how they are successfully reengineering their teams to overcome those challenges Based on this data, the whitepaper How to Build a World-Class Sales Organization clearly outlines how to increase productivity and collaboration so reps can spend more time selling.
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sales strategies, sales performance, sales performance management, sales organization, sales effectiveness, sales efficiency, how to increase sales, how to improve sales, how to boost sales, how to improve sales performance, how to grow sales, improve sales performance, improving sales performance, improving sales, increase in sales, increase sales performance, ways to improve sales, ways to increase sales, sales closing techniques, closing sales
    
Microsoft Dynamics
Published By: Google     Published Date: Aug 23, 2018
To remain competitive, executives must embrace change and equip employees to do the same. Conrad Electric, a 95-year-old online retail company, took just 4 months to migrate to G Suite, providing 4,000 of their employees with more transparent and agile collaboration capabilities. Read this Google Cloud report and get insights to creating a culture where people — combined with productivity tools — can reach their full potential.
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Google
Published By: Google     Published Date: Oct 26, 2018
To remain competitive, executives must embrace change and equip employees to do the same. Conrad Electric, a 95-year-old online retail company, took just 4 months to migrate to G Suite, providing 4,000 of their employees with more transparent and agile collaboration capabilities. Read this Google Cloud report and get insights to creating a culture where people — combined with productivity tools — can reach their full potential.
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Google
Published By: Google     Published Date: Oct 26, 2018
To remain competitive, executives must embrace change and equip employees to do the same. Conrad Electric, a 95-year-old online retail company, took just 4 months to migrate to G Suite, providing 4,000 of their employees with more transparent and agile collaboration capabilities. Read this Google Cloud report and get insights to creating a culture where people — combined with productivity tools — can reach their full potential.
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Google
Published By: Google     Published Date: Jan 24, 2019
To remain competitive, executives must embrace change and equip employees to do the same. Conrad Electric, a 95-year-old online retail company, took just 4 months to migrate to G Suite, providing 4,000 of their employees with more transparent and agile collaboration capabilities. Read this Google Cloud report and get insights to creating a culture where people — combined with productivity tools — can reach their full potential.
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Google
Published By: Workday     Published Date: Mar 22, 2016
The Sierra-Cedar 2015–2016 HR Systems Survey White Paper, 18th Annual Edition is the latest research installment of the longest running, most widely distributed, and most highly participative research effort in the HR industry.
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Workday
Published By: Akamai Technologies     Published Date: Aug 22, 2018
In September 2017, Akamai commissioned Forrester Consulting to examine how companies approach digital experience and digital security. A survey of over 350 IT executives around the world found that: ? Customer trust is at an all-time low and it’s hurting growth ? Executives are aware that customer trust is becoming critical to success ? Companies struggle to balance security with digital experience ? Failure to deliver on security impacts brand reputation, customer trust, and revenues This report, Drop A Pin At The Intersection Of Digital Experience And Security, shares insights into these findings and what sets top digital businesses apart.
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customer, trust, company, loyalty, security
    
Akamai Technologies
Published By: Fiserv     Published Date: Nov 15, 2017
"Learn how you can reduce loan defects, improve data quality and simplify compliance in the mortgage lending process. Co-presented with Craig Focardi, mortgage industry executive and technology advisor, this webinar provides insights into mortgage lending process challenges and how they impact experiences for lenders and borrowers, as well as the overall performance of the loan. The webinar also provides suggestions for reducing loan defects and strategies to correct them."
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Fiserv
Published By: iKnowtion     Published Date: Aug 11, 2010
Marketing executives seek ways to generate incremental revenue from marketing programs. A major retailer used customer insights and a customer development framework to drive profitability and generate millions of dollars in incremental revenue and greater profitability.
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crm strategies, customer marketing, crm, marketing effectiveness, marketing analytics, lift modeling, incremental revenue, greater profits
    
iKnowtion
Published By: Akamai Technologies     Published Date: Apr 25, 2018
In September 2017, Akamai commissioned Forrester Consulting to examine how companies approach digital experience and digital security. A survey of over 350 IT executives around the world found that: Customer trust is at an all-time low and it’s hurting growth Executives are aware that customer trust is becoming critical to success Companies struggle to balance security with digital experience Failure to deliver on security impacts brand reputation, customer trust, and revenues This report, Drop A Pin At The Intersection Of Digital Experience And Security, shares insights into these findings and what sets top digital businesses apart.
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digital, experience, security, executives, customer
    
Akamai Technologies
Published By: Druva     Published Date: Sep 27, 2017
There are significant differences between a cloud-native data protection solution and those that call themselves “clouds.” Understanding the value of each requires asking the right questions based on the needs of the organization. This executive brief provides critical insights into the pros and cons of each model.
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cloud protection, data protection, enterprise recovery, cloud
    
Druva
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