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Published By: Certify     Published Date: Sep 13, 2013
Learn the best practice for solution selection as this whitepaper from the Aberdeen Group outlines the Best-In-Class organizations and how they are actively leveraging specific components of technology in order to improve their T&E expense management programs
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expense report, expense reporting, expense management, receipt management, employee expense, business travel, online expense management, expense management software
    
Certify
Published By: Certify     Published Date: Sep 13, 2013
Learn about the expense management trends in small to mid-sized businesses from this infographic from Certify
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expense report, expense reporting, expense management, receipt management, employee expense, business travel, online expense management, expense management software
    
Certify
Published By: Certify     Published Date: Sep 13, 2013
See how a company is saving over $10,000 a year by making the switch to automated expense management.
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expense report, expense reporting, expense management, receipt management, employee expense, business travel, online expense management, expense management software
    
Certify
Published By: RightAnswers     Published Date: Sep 04, 2013
Every day, technology plays a bigger and bigger role throughout corporate America, corporate success becomes increasingly dependent on productive use of information technology – and IT support grows more critical. But while excellent IT support rapidly returns users to productive work, the information necessary to that excellence is often fragmented in different parts of the IT organization. Effective knowledge management empowers service desks – and even users themselves – by enabling quick, accurate and consistent user solutions. That leads to measureable benefits for your business. This brief explores 20 metrics that measure those benefits – in other words, your “return on knowledge.”
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return on knowledge, knowledge management, rightanswers, knowledge, measuring business benefits, crm, customer relationship management, crm
    
RightAnswers
Published By: Five9     Published Date: Aug 16, 2013
Six out of ten contact centers projected to have a cloud-based contact center deployed by the end of 2013. Why? Ultimately, because it will help them be more responsive to their customers, without the prohibitive costs of carrying enough premise-based technology to cover demand spikes. In this concise analysis of two recent contact center executive surveys, Aberdeen Group analysts discuss how cloud-based infrastructure enables contact centers to excel in key activities including center activity reporting, agent performance feedback and more.
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cloud, roi, contact center, crm, solution, technology, premise-based, data center
    
Five9
Published By: Oracle     Published Date: Aug 15, 2013
Social media is transforming customer care and should be considered a strategic vehicle for delivering excellent customer experiences. A majority of social conversations are ‘noise’, however, there are topics that are relevant to different parts of the organization. When the topic is customer-service-related, most organizations are ill-equipped to deliver the level of support needed resulting in a splintered, disjointed customer experience. Get your free copy of “Customer Care in a Social World” whitepaper where you will learn: • Three qualifications needed for a social-enabled contact center • To identify the stage of social-enablement for your contact center
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customer care, social world, oracle, crm, social media, enterprise applications
    
Oracle
Published By: Oracle     Published Date: Aug 08, 2013
Social media is transforming customer care and should be considered a strategic vehicle for delivering excellent customer experiences. A majority of social conversations are ‘noise’, however, there are topics that are relevant to different parts of the organization. When the topic is customer-service-related, most organizations are ill-equipped to deliver the level of support needed resulting in a splintered, disjointed customer experience. Get your free copy of “Customer Care in a Social World” whitepaper where you will learn: • Three qualifications needed for a social-enabled contact center • To identify the stage of social-enablement for your contact center
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customer care, social world, oracle, crm, social media
    
Oracle
Published By: Birst     Published Date: Jul 16, 2013
Birst’s Salesforce Reporting and Analytics helps sales managers analyze all of the critical salesforce.com data to uncover insightful pipeline information. Combining sales data with marketing, financial and operational data to obtain a comprehensive view of the pipeline is where Birst excels.
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business intelligence, agile bi, self service bi, bi in the cloud, unified bi, mobile bi, embedded analytics, business analytics
    
Birst
Published By: CompareBusinessProducts.com     Published Date: Jul 11, 2013
The basis for Legal Hold and Data Preservation Best Practices was the exceptional work by the group of presenters at the 2012 Conference on Preservation Excellence, held in Portland, Oregon in late September. The conference focused solely on the area of data preservation best practices. Download this White Paper for more information.
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legal, preservation, legal hold, data, technology, best practices
    
CompareBusinessProducts.com
Published By: Infogroup Targeting Solutions     Published Date: Jul 09, 2013
In the highly competitive retail marketplace, there is always a need to try and stay one step ahead of your competitors. Excellent merchandising, product sourcing, branding and marketing play a large part in success; however one area that can make you stand out but is often overlooked is Smart Analytics.
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marketing analytics, business analytics, marketing strategy, retail marketing
    
Infogroup Targeting Solutions
Published By: Success Factors     Published Date: Jul 02, 2013
Convert your late-night worries into daytime business success As a small-business leader, you have many reasons for insomnia. Worrying about managing your money, execution, and people can make for restless nights. SuccessFactors is here to help you get a little shut-eye. Download “What keeps business leaders up at night? A quick guide to talent excellence for small-business leaders” for a walk-through of the pivotal areas of your talent management where you can make changes that impact your business. This e-book identifies some of the top worries that keep small-business leaders up at night. How do you sleep better? You bring an integrated approach to your talent management processes to help your people turn strategy into action and action into results. By downloading this e-book, you will learn the benefits of: • Aligning your workforce to your strategy • Helping your people grow • Hiring and retaining the right people from the start • Building a data foundation for your talent mana
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e-book, business leaders, benefits, talent management
    
Success Factors
Published By: IBM     Published Date: Apr 29, 2013
This paper will help you understand the value of an FCOE and show you how one might work in your organization.
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finance, fpm, financial performance management, finance center of excellence, fcoe
    
IBM
Published By: IBM     Published Date: Apr 17, 2013
IBM’s Storage Hypervisor concept is the best news since server-less back-up, and easier to understand. Thanks to the popularity of server virtualization, most business folks have some idea of what a hypervisor can do but a storage hypervisor has the potential to be much more transformative.
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storage, hypervisor, concept, virtualization, transformative, business
    
IBM
Published By: IBM     Published Date: Apr 10, 2013
Read how your organization can maximize the value of analytics by moving beyond a focus on customers to drive excellence in operations.
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driving, operational, business, analytics, organization, value
    
IBM
Published By: IBM     Published Date: Apr 04, 2013
Many small and midsize retailers could benefit from using advanced analytics to understand their customers better and improve promotions but are daunted by the prospect. They are aware that advanced analytics can help retailers turn purchase data into retail excellence. However, they perceive that advanced analytics requires massive infrastructure changes, expensive software licenses, analytics expertise, long lead times and major upfront capital expenses.
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ibm analytics answers, retail purchase, offer targeting, infrastructure, offer, ibm, software licenses
    
IBM
Published By: Silverpop     Published Date: Feb 04, 2013
Discover how you can start with a few key features and gradually increase sophistication with this guide to foundational, recommended and better practices for marketing automation.
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marketing automation, email marketing, best practices, crm, analytics, optimization, testing
    
Silverpop
Published By: xhtmlchamps     Published Date: Jan 28, 2013
PSD to XHTML - Xhtmlchamps - provide psd to xhtml/html, cms, joomla, wordpress, drupal, vbulletin, phpbb conversion, psd to xhtml/css conversion services. Get excellent psd to html, psd to xhtml/css/cms at affordable price.
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xhtmlchamps
Published By: Kaseya     Published Date: Jan 28, 2013
Join our panel of industry experts and listen to an in-depth review of the “IT Trends 2013: Expectations, Budgets and the Role of IT” survey results. Discover
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free live webinar, kaseya, excel at audits, reporting accuracy, detailed technical report
    
Kaseya
Published By: Adobe     Published Date: Nov 06, 2012
Adobe has released the 2012 Digital Marketing Optimisation Survey Results, which focuses on the key areas where digital marketers need to excel in order to ensure success: personalisation, social media, mobile, and customer experience.
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adobe, digital marketing, optimization, optimisation, web content management, customer experience
    
Adobe
Published By: NetIQ     Published Date: Oct 25, 2012
An organization that excels at automating, standardizing and monitoring its systems and access controls can comply not only with PCI DSS, but with many other state and federal regulations that have similar mandates. Download this paper to learn more.
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pci dss, compliance, saas, data security, user activity monitoring, it security, security, it management
    
NetIQ
Published By: Interactive Intelligence     Published Date: Oct 10, 2012
Read how your business can gain that advantage by delivering the type of mobile experience users have come to expect, from Michael Finneran of dBrn Associates and Brad Herrington of Interactive Intelligence.
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mobile customer service, customer service, mobile experience, mobile apps
    
Interactive Intelligence
Published By: EMA     Published Date: Aug 22, 2012
Join EMA Research Director, Charles Betz, and Blazent Senior Director of Sales Engineering, Adam Clark, to learn how Blazent is pioneering a new approach to master data management that can greatly improve the business results from IT.
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it infrastructure, data management, backup and recovery, data strategy, data quality, blazent, improving business results
    
EMA
Published By: IBM     Published Date: Aug 08, 2012
Manage physical and virtual assets, maintain your infrastructure and capital equipment and maximize the efficiency of your people, processes and assets with predictive analytics.
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ibm, technology, asset management, business management, predictive analytics, physical assets, virtual assets, infrastructure
    
IBM
Published By: IBM     Published Date: Aug 07, 2012
As a claims management professional, you have to deal daily with formidable - and sometimes competing - challenges: provide superior customer experience; achieve operational excellence and cost containment; and effectively manage risk. Predictive analytics can help you improve each of these three outcomes, but more importantly, it helps strike the right balance among these three objectives for each new claim received. Read this white paper from IBM to learn about applying predictive analytics to claims management, including the typical ROI achieved, how embedded analytics improves decision making, and technology components of a predictive analytics solution.
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improving, claims, management, outcomes, predictive, analytics, claims, management
    
IBM
Published By: Success Factors     Published Date: May 31, 2012
Great business leaders believe in the ability of HR to transform an organization. However, simply having a CHRO does not guarantee results. This complimentary white paper from SuccessFactors identifies five key ways that CHROs have an impact on the business.
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sap, successfactors, chro, chief hr officer, chief human resources officer, human resources, human resources executive, business impact
    
Success Factors
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