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Published By: LogMeIn     Published Date: Oct 08, 2015
This white paper illustrates the best live chat practices that can help make your company’s dream of excellence a reality.
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live chat, customer service, customer support, live chat success, best practices for agents and admins
    
LogMeIn
Published By: K2     Published Date: Oct 08, 2015
This report replaces “Building The Case For Your BPM Initiative” in the business process management playbook and provides guidance on developing revenue and customer-focused business cases.
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K2
Published By: ServiceNow     Published Date: Oct 02, 2015
Only ServiceNow Express delivers all this as one enterprise-grade cloud service— designed to solve IT service management challenges for enterprises of all sizes. The 3 Pillars of IT Service Management Excellence arE: • Automated Request Management • Integrated Asset Tracking • Intuitive Reporting
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ServiceNow
Published By: ServiceNow     Published Date: Oct 02, 2015
From students to executives, finding solutions to improve efficiency, productivity, and communication has become vital. These end users are trying to excel in their work, and while they don't mean to cause harm, in most organizations this desire leads to the use of applications, services, and data storage and sharing beyond IT's boundaries. This practice, known as “shadow IT,” walks a line that information security officers are uncomfortable with, and it's having an obvious impact on technical support teams. The good news is, there are opportunities for all support organizations, regardless of their stance on shadow IT.
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ServiceNow
Published By: Oracle     Published Date: Sep 21, 2015
Oracle is helping our customers achieve procurement excellence by delivering modern cloud-based solutions as part of our Oracle ERP cloud.
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oracle, social, insight, procurement, automation, finance
    
Oracle
Published By: Sitecore     Published Date: Sep 10, 2015
Web CMS is only one type of technology that you need to deliver this excellent customer experience. This white paper explains how to: - Produce greater ROI - Increase conversions - Produce higher revenues - Give greater lifetime customer value
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digital, cms, customer service, conversions, sitecore
    
Sitecore
Published By: SAP     Published Date: Aug 31, 2015
Como transformar seus negócios em sucesso omnicanal
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e-commerce de sucesso, transformação digital, 10 etapas para um ecommerce de sucesso, mercado de e-commerce, b2b, b2c
    
SAP
Published By: CDW     Published Date: Aug 28, 2015
ACCELERATE, CONSOLIDATE, AND SIMPLIFY All-Flash Arrays (AFAs) are the preferred choice to accelerate high-performance OLTP and decision support/analytics applications on Oracle and Microsoft SQL Server databases. But not all AFAs are equal. Performance is just one dimension. XtremIO excels in all.
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storage, servers, cloud computing, architecture, convergence, infrastructure, data center design and management
    
CDW
Published By: K2     Published Date: Aug 24, 2015
This white paper, based on the Process Excellence Network and K2 webinar, “5 Ways to Transform Business Processes to Optimize Agility,” by Rob Speck, Vice President of Services at K2, focuses on: What drives business process innovation What causes organizations to adopt platforms that support process innovation Examples of organizations that have done this and their return on investment (ROI) as a result Download this white paper to discover the 5 key components to transforming your business processes.
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K2
Published By: SAP SME     Published Date: Aug 14, 2015
Lo simple está un paso adelante de lo difícil: 10 pasos para conseguir el éxito omnicanal: Responda siempre a las necesidades cambiantes de su comprador. Así, nunca perderá una oportunidad. Conozca los 10 pasos para comercializar con excelencia hoy.
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comercio omnicanal, omnicommerce, omnichannel, comercio electrónico, customer experience, experiencia del cliente, plataforma de comercio
    
SAP SME
Published By: Oracle     Published Date: Jul 27, 2015
Today’s HR leaders are expected to understand these constantly changing needs and respond quickly with strategic guidance and plans.
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oracle hr cloud, human resources, oracle global hr cloud, hr leaders, hr strategic guidance, employees satisfaction, global view, employee profile
    
Oracle
Published By: Socialbakers     Published Date: Jul 22, 2015
In this report, we use extensive social media metrics and benchmarking to demonstrate how FMCG brands can benefit from providing excellent social customer care.
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sales, social, customer care, social customer care, customer service
    
Socialbakers
Published By: Skillsoft     Published Date: Jun 25, 2015
Workforce Management (WFM) systems have clearly evolved from the strictly transactional platforms used to deploy workers, track their time and attendance, manage their costs, pay them, administer benefits and provide compliance support. However, WFM systems are actually vital for driving overall business performance … not just for achieving excellence in HR, payroll and benefits administration, time and attendance management Read this white paper to learn how to realize the full value of workforce management systems.
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workforce management system, wfm, attendance, cost, payroll, benefits, compliance, administration
    
Skillsoft
Published By: dynatrace     Published Date: Jun 16, 2015
Industry Insights from DevOps Experts Including Gene Kim, Co-Author of The Phoenix Project, and The Dynatrace Center of Excellence.
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devops, adoption, best practices
    
dynatrace
Published By: Adobe     Published Date: Jun 03, 2015
The highly-anticipated Adobe and Econsultancy report, Quarterly Digital Intelligence Briefing: The Quest for Mobile Excellence, details the results of a global survey of marketers and digital professionals. It highlights key priorities, challenges and areas of investments that companies need to consider for 2015 and beyond.
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adobe, mobile, strategy, devices, engagement, measurement, apps, optimization, multichannel
    
Adobe
Published By: Cisco     Published Date: May 15, 2015
Cisco ne cesse d'innover afin d'aider les sociétés à réinventer le data center d'entreprise et à délivrer d'excellentes prestations pour un plus grand impact commercial. Dans cet objectif, Cisco a développé de solides outils de gestion de l'infrastructure pour votre data center Cisco Unified Computing System™ (Cisco UCS™). Ces outils se combinent et étendent l'utilité de ceux que vous avez pour surveiller, provisionner, configurer et orchestrer vos logiciels serveur et d'application Microsoft.
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data center, software, networking, optimization, cisco, data center design and management
    
Cisco
Published By: Cisco     Published Date: May 15, 2015
Midsize organizations strive for success. Being successful means consistently making smart decisions— including smart technology purchases. Technology should enable a midsize organization to meet the needs of its employees and customers today and also allow the organization to make simple but rewarding changes in the future. Technology must support changes that occur in a business without increasing the risks associated with providing excellent customer service, engaging with suppliers, and conducting many common business processes.
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communications, collaborations, cost of ownership, videoconference, cisco
    
Cisco
Published By: Kaseya     Published Date: May 13, 2015
Turn management data into actionable business information that helps create operational efficiencies and demonstrate value.
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kaseya, hybrid, cloud, management, msp, mobile, big data
    
Kaseya
Published By: Basho     Published Date: Apr 13, 2015
Today’s consumers expect instant access to communications services whether they’re in the office, at home, or on the road. With data speeds increasing and international roaming costs decreasing, data usage is rapidly growing. Telecommunications Service Providers (TSPs) are under pressure to deliver more services to more people and approach 100% uptime all while lowering prices to consumers. Traditional relational databases can’t meet the requirements for massive scalability, availability, and fault tolerance that the rapid growth in data usage and rise of big data demands. Read this solution brief to learn how Riak excels at these. Riak is a distributed NoSQL database optimized for big data. Riak meets many of the challenges you may be facing with your own service operations systems.
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riak, basho, telecommunications service provider, license fees, scalability, availability, data usage, big data, service operations system, networking, security, it management, wireless
    
Basho
Published By: XO Communications     Published Date: Apr 13, 2015
Hosted VoIP may appeal to companies that don't want to invest scarce resources in operating their own internal telephony system. However, given the primary role of voice communications for business, companies have to ensure that a provider's service wil meet day-to-day needs and provide excellent reliability. Download this complimentary eBook to discover the six questions that companies must ask and answer before they migrate to a hosted VoIP provider. It also provides insight into how to calculate the cost of a hosted service and whether potential customers will want to add collaboration capabilities to the voice service.
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XO Communications
Published By: Intuit QuickBase     Published Date: Apr 10, 2015
Utilizing spreadsheets to manage projects carries a variety of hidden costs and risks that collectively make it unsuitable beyond a few project team members. Download this whitepaper to learn why.
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intuit, quickbase, spreadsheets, excel, project management, it costs, workflow
    
Intuit QuickBase
Published By: IBM     Published Date: Apr 08, 2015
Carla Wolfe, Senior Business Analyst at Elevations Credit Union will describe their process discovery journey, and how it has led to remarkable changes in their organization. Along the way they've also accumulated several performance awards, including the 2013 Rocky Mountain Performance Excellence PEAK award, and plan to be a 2014 applicant for the prestigious National Malcolm Baldrige Performance Excellence Award.
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ibm, smarter processes, elevations credit union, blueworks live, cross enterprise, engagement, culture, performance
    
IBM
Published By: Kaseya     Published Date: Mar 12, 2015
Turn management data into actionable business information that helps create operational efficiencies and demonstrate value.
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data management, business information, audits, inventory information, it policies, automation management systems, it assets, it solutions
    
Kaseya
Published By: IBM     Published Date: Feb 19, 2015
Refining business processes can be the key to achieving operational excellence.
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business analytics, ibm, predictive analytics, performance management, it management
    
IBM
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