Published By: ServiceNow
Published Date: Oct 02, 2015
Only ServiceNow Express delivers all this as one enterprise-grade cloud service— designed to solve IT service management challenges for enterprises of all sizes.
The 3 Pillars of IT Service Management Excellence arE:
• Automated Request Management
• Integrated Asset Tracking
• Intuitive Reporting
Published By: ServiceNow
Published Date: Oct 02, 2015
From students to executives, finding solutions to improve efficiency, productivity, and communication has become vital.
These end users are trying to excel in their work, and while they don't mean to cause harm, in most organizations this desire leads to the use of applications, services, and data storage and sharing beyond IT's boundaries. This practice, known as “shadow IT,” walks a line that information security officers are uncomfortable with, and it's having an obvious impact on technical support teams. The good news is, there are opportunities for all support organizations, regardless of their stance on shadow IT.
Published By: Sitecore
Published Date: Sep 10, 2015
Web CMS is only one type of technology that you need to deliver this excellent customer experience. This white paper explains how to:
- Produce greater ROI
- Increase conversions
- Produce higher revenues
- Give greater lifetime customer value
ACCELERATE, CONSOLIDATE, AND SIMPLIFY
All-Flash Arrays (AFAs) are the preferred choice to accelerate high-performance OLTP and decision support/analytics applications on Oracle and Microsoft SQL Server databases. But not all AFAs are equal. Performance is just one dimension. XtremIO excels in all.
This white paper, based on the Process Excellence Network and K2 webinar, “5 Ways to Transform Business Processes to Optimize Agility,” by Rob Speck, Vice President of Services at K2, focuses on:
What drives business process innovation
What causes organizations to adopt platforms that support process innovation
Examples of organizations that have done this and their return on investment (ROI) as a result
Download this white paper to discover the 5 key components to transforming your business processes.
Published By: SAP SME
Published Date: Aug 14, 2015
Lo simple está un paso adelante de lo difícil: 10 pasos para conseguir el éxito omnicanal: Responda siempre a las necesidades cambiantes de su comprador. Así, nunca perderá una oportunidad.
Conozca los 10 pasos para comercializar con excelencia hoy.
Published By: Skillsoft
Published Date: Jun 25, 2015
Workforce Management (WFM) systems have clearly evolved from the strictly transactional platforms used to deploy workers, track their time and attendance, manage their costs, pay them, administer benefits and provide compliance support.
However, WFM systems are actually vital for driving overall business performance … not just for achieving excellence in HR, payroll and benefits administration, time and attendance management
Read this white paper to learn how to realize the full value of workforce management systems.
The highly-anticipated Adobe and Econsultancy report, Quarterly Digital Intelligence Briefing: The Quest for Mobile Excellence, details the results of a global survey of marketers and digital professionals. It highlights key priorities, challenges and areas of investments that companies need to consider for 2015 and beyond.
Cisco ne cesse d'innover afin d'aider les sociétés à réinventer le data center d'entreprise et à délivrer d'excellentes prestations pour un plus grand impact commercial. Dans cet objectif, Cisco a développé de solides outils de gestion de l'infrastructure pour votre data center Cisco Unified Computing System™ (Cisco UCS™). Ces outils se combinent et étendent l'utilité de ceux que vous avez pour surveiller, provisionner, configurer et orchestrer vos logiciels serveur et d'application Microsoft.
Midsize organizations strive for success. Being successful means consistently making smart decisions— including smart technology purchases. Technology should enable a midsize organization to meet the needs of its employees and customers today and also allow the organization to make simple but rewarding changes in the future. Technology must support changes that occur in a business without increasing the risks associated with providing excellent customer service, engaging with suppliers, and conducting many common business processes.
Today’s consumers expect instant access to communications services whether they’re in the office, at home, or on the road. With data speeds increasing and international roaming costs decreasing, data usage is rapidly growing. Telecommunications Service Providers (TSPs) are under pressure to deliver more services to more people and approach 100% uptime all while lowering prices to consumers.
Traditional relational databases can’t meet the requirements for massive scalability, availability, and fault tolerance that the rapid growth in data usage and rise of big data demands. Read this solution brief to learn how Riak excels at these. Riak is a distributed NoSQL database optimized for big data. Riak meets many of the challenges you may be facing with your own service operations systems.
Hosted VoIP may appeal to companies that don't want to invest scarce resources in operating their own internal telephony system. However, given the primary role of voice communications for business, companies have to ensure that a provider's service wil meet day-to-day needs and provide excellent reliability. Download this complimentary eBook to discover the six questions that companies must ask and answer before they migrate to a hosted VoIP provider. It also provides insight into how to calculate the cost of a hosted service and whether potential customers will want to add collaboration capabilities to the voice service.
Carla Wolfe, Senior Business Analyst at Elevations Credit Union will describe their process discovery journey, and how it has led to remarkable changes in their organization. Along the way they've also accumulated several performance awards, including the 2013 Rocky Mountain Performance Excellence PEAK award, and plan to be a 2014 applicant for the prestigious National Malcolm Baldrige Performance Excellence Award.
DatacenterDynamics is a brand of DCD Group, a global B2B media and publishing company that develops products to help senior professionals in the world's most ICT dependent organizations make risk-based infrastructure and capacity decisions.
Our portfolio of live events, online and print publishing, business intelligence and professional development brands are centred on the complexities of technology convergence. Operating in 42 different countries, we have developed a unique global knowledge and networking platform, which is trusted by over 30,000 ICT, engineering and technology professionals.
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