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Results 201 - 225 of 447Sort Results By: Published Date | Title | Company Name
Published By: HPE Service Virtualization     Published Date: Aug 18, 2016
When companies invest in a performance center of excellence, it can take up to three years before it starts paying dividends back. As a result, customers are happier, outages are a seemingly rare occurrence, and performance becomes prioritized as a standard policy for application development and deployment.
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HPE Service Virtualization
Published By: MobileIron     Published Date: Aug 04, 2016
Office 365 est la suite de productivité cloud de Microsoft. Elle comprend une version en ligne des solutions les plus connues de Microsoft, comme Exchange et SharePoint, un espace de stockage avec OneDrive et plusieurs applications mobiles, dont Word, Excel, PowerPoint, OneNote, Outlook, Publisher, Skype for Business et Yammer. Office 365 est au coeur de la stratégie d'évolution de Microsoft qui tend à devenir un fournisseur de solutions et de logiciels axés sur le mobile et le cloud. De nombreux clients MobileIron organisent également leur stratégie de productivité autour de cette suite en raison de l'utilisation croissante d'Office sur les appareils mobiles plutôt que sur les ordinateurs traditionnels. Dans ce contexte, ils exigent de pouvoir sécuriser et déployer Office 365 sur les appareils mobiles avec nos solutions.
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mobile apps, best practices, mobileiron, phones
    
MobileIron
Published By: Panasonic     Published Date: Aug 04, 2016
Whether deploying, securing or managing mobility solutions in a professional environment, enterprise leaders must go to great lengths to ensure their investments are effective and easily assimilated into their existing workflows. When it comes to specialized rugged mobile devices and related technologies, organizations with field technicians or service employees within complex industries such as utilities, logistics and transportation, oil and gas and everything in between, will often face difficulties in bringing the bigger picture of mobility together.
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Panasonic
Published By: Panasonic     Published Date: Aug 04, 2016
Whether deploying, securing or managing mobility solutions in a professional environment, enterprise leaders must go to great lengths to ensure their investments are effective and easily assimilated into their existing workflows. In order to avoid encountering challenges with rugged mobile devices and other specialist mobile solutions, it is crucial for businesses with field workforces to leverage services and partners that can help them instill strategic best practices across the entire spectrum of mobilization, including security and data protection, installation and integration, training, maintenance and warranties, and proper disposal of old assets.
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mobile devices, mobility, managing mobility, best practices, productivity
    
Panasonic
Published By: Oracle HCM Cloud     Published Date: Aug 02, 2016
Healthcare payers need to think cost effectively to accomplish the goals of recruiting and retaining top talent, providing excellent patient care and consolidating healthcare with partners. Updating talent acquisition tactics and technologies doesn't have to be expensive. Find out how Best-in-Class companies recruit, hire, on board, and retain employees.
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Oracle HCM Cloud
Published By: IBM     Published Date: Jul 22, 2016
This smartpaper presents an overview of the B2B integration landscape—its challenges, opportunities and the approaches that leading organizations follow in developing a robust and scalable EDI solution. It also summarizes the IBM B2B Cloud Services offering, with real-world examples of how companies are leveraging the IBM cloud to excel amid escalating global complexity, demand volatility and new customer requirements.
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ibm, b2b, b2b cloud integration, b2b integration, cloud, integration, smart paper, enterprise applications, data center
    
IBM
Published By: LogMeIn     Published Date: Jul 12, 2016
Cette liste succincte met en avant les bonnes pratiques à l’attention des Agents et Administrateurs susceptibles d’aider votre entreprise à atteindre ses objectifs d’excellence.
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live chat, customer service, customer support, live chat success, best practices for agents and admins
    
LogMeIn
Published By: LogMeIn     Published Date: Jul 11, 2016
Cette liste succincte met en avant les bonnes pratiques à l’attention des Agents susceptibles d’aider votre entreprise à atteindre ses objectifs d’excellence.
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live chat, customer service, customer support, live chat success, best practices for agents
    
LogMeIn
Published By: Esker     Published Date: Jun 29, 2016
Approximately 79% of customers seeking customer service and support wish it were easier and more convenient to obtain.* Read the new Customer Service Workbook to discover industry tips and best practices for bringing efficiency and profitability to order management while freeing up your CSRs to: • Process orders quicker with fewer errors • Carry out customer engagement strategies • Manage order volumes at current staffing levels • Increase customer loyalty
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customer service, best practices, efficiency, profit, business management
    
Esker
Published By: BlueJeans Network     Published Date: Jun 17, 2016
The concept of all centralizing all communication methodologies (presence, instant messaging, voice, video, and messaging services) within a single system, a.k.a. unified communications or UC, is not new. One of the most popular platforms is Microsoft. In fact, Microsoft has indicated that it has 110 million Skype for Business or Lync users around the world. However, many organizations have yet to fully embrace the video conferencing capabilities available within Skype for Business / Lync. Overall we view Skype for Business (SfB) video conferencing as an excellent choice for sessions involving only SfB users. However, the SfB experience is focused more on content sharing and less on live video. Download this whitepaper to learn 12 situations in which users may wish to use a different video conferencing tool. In this paper, Wainhouse also compares two options for companies seeking better video capabilities.
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skype for business, microsoft lync, video conferencing, bluejeans, employee communications, unified communications
    
BlueJeans Network
Published By: Bizagi     Published Date: Jun 10, 2016
In a survey of enterprise architects and IT decision makers Forrester found that 67% of those reporting that BPM significantly exceeded their goals had built a COE.
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bizagi, bpm, it decision maker, forrester, enterprise, enterprise architect
    
Bizagi
Published By: Oracle HCM Cloud     Published Date: Jun 07, 2016
In the Conference Board’s 2016 annual survey of over 6,000 CEO’s, talent concerns rated #1 and #2 among the top “hot button” issues. What are you doing to attract and retain top talent, develop next gen leaders and build high-performing business cultures that prime your organization for growth? Learn how doing business in today’s unpredictable world requires not only effective strategies and excellent execution, but a vision that inspires and engages the true engine of any organization—it’s people.
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Oracle HCM Cloud
Published By: Cloudroute     Published Date: Jun 01, 2016
Office 365 is the #1 Business productivity solution and the leading collaboration tool in the world. Yes, you are familiar with Word, Excel, PowerPoint and the rest of the Office Suite, but Office 365 is much more. Office 365 includes OneDrive for Business that offer 50GB per user for email and 1 TB for file storage. Combining OneDrive and SharePoint allows for real-time collaboration for employees in any location using any of the Office applications. Collaboration is further expanded as a tool to improve productivity and communications with Skype for Business. Skype for Business supports VoIP and Wi-Fi calls over a laptop, PC, Tablet or smartphone. It also provides conference calling to engage your employees, partners and, most importantly, customers.
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Cloudroute
Published By: Pega     Published Date: May 24, 2016
The digital service revolution is well underway. For communications service providers (CSPs), it means going beyond traditional voice and data and upgrading their entire digital communications infrastructure. Research shows enterprise-class organizations are allocating heavy dollars towards communications solutions and prefer a single provider for digital services. This is a massive opportunity for CSPs to expand their services, generate more revenue, grow profit and increase market share. However, the majority of enterprises reported not receiving a consistently excellent experience with their most recent service contract. As a result, many switch to new providers. CSPs are losing credibility and the loyalty of their customers because of legacy and traditional systems that constrain their ability to act quickly. Enterprises are looking for CSPs who understand their complex business and can offer a full portfolio of digital services with quality and creativity to meet their needs.
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Pega
Published By: MobileIron     Published Date: Apr 28, 2016
Office 365 est la suite de productivité cloud de Microsoft. Elle comprend une version en ligne des solutions les plus connues de Microsoft, comme Exchange et SharePoint, un espace de stockage avec OneDrive et plusieurs applications mobiles, dont Word, Excel, PowerPoint, OneNote, Outlook, Publisher, Skype for Business et Yammer.
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MobileIron
Published By: Cisco     Published Date: Apr 15, 2016
As software continues to ‘eat the world’ in today’s app economy, companies need to adapt to changing business models, globalization, and increasing regulatory compliance. Under pressure to support strategic business objectives, IT is rapidly embracing cloud technologies. Cloud adoption has steadily gained acceptance because it promises to help you achieve your business goals faster, more efficiently, and more cost effectively. Cisco Metapod™ is an excellent solution to some of your organization’s biggest business and technology challenges. This infrastructure-as-a-service (IaaS) offer delivers a reliable and programmable infrastructure for your application development and operation teams while providing a public cloud experience behind your firewall, on your premises, and with full remote management.
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cloud management, cloud services, cloud management, it infrastructure, cloud application, network management
    
Cisco
Published By: MuleSoft     Published Date: Apr 13, 2016
New Enterprise challenge has emerged. With the number of APIs growing rapidly, managing them one-off or via Excel or corporate wiki is no longer feasible. The smartest organizations have discovered a set of best practices to design powerful APIs that leverage existing services, to effectively manage those APIs throughout their lifecycle and to scale their deployment across consumers and devices. This eBook examines the relationship between APIs and services and presents the key elements of a successful API strategy in the form of 7 habits. In this eBook you will learn: - How to leverage existing services in the API economy - Where to get started with your API strategy - Key criteria for selecting an API Management solution - Strategies to overcome API security and identity challenges - How and why to apply the fundamentals of API First Design
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service management, enterprise applications, best practices, business management, business strategy
    
MuleSoft
Published By: Cherwell Software     Published Date: Apr 07, 2016
Curves® and Jenny Craig® operate 7,000 Curves clubs and franchises globally and 400 Jenny Craig locations supported by IT service desks in California, Texas, and Australia. The two organizations combined to form Curves Jenny Craig in November 2013. Outdated systems, known internally as “the black hole,” plagued Jenny Craig with inefficient processes and created a lack of accountability. For example, records could not be categorized or prioritized properly, tracked by date or owner, and they could be intentionally hidden in an ambiguous status. Without visibility, Jenny Craig had no way to quantify the impact of their customer service. Mary Carter, manager of IT service, summed it up, “We had no reporting prior Cherwell Service Management.” Curves was in even worse shape as they logged tickets in an Excel® spreadsheet.
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best practices, customer support, business intelligence, business optimization
    
Cherwell Software
Published By: Cherwell Software     Published Date: Apr 07, 2016
Recently awarded Best Sandwich Menu Variety from NRN’s Consumer Picks Survey, Jason’s Deli is known for providing healthy menu options and excellent customer service to millions of customers each year. Their goal is to delight customers and create a positive experience every time. The Jason’s Deli IT department is no different. IT sets the same high standards for service delivery as Jason’s Deli does in their restaurants. IT partners with all areas of the business and wants to be “easy to do business with.”
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best practices, customer support, business intelligence, business optimization
    
Cherwell Software
Published By: CDW-HPE Servers     Published Date: Apr 07, 2016
To power your new and legacy applications and workloads, different IT environments are required based on your unique industry and application needs. Organizations need the right mix of traditional infrastructure, private cloud, and public cloud with consistent management and control software to meet the demands for agility and excellent user experience.
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infrastructure management, applications, information technology, cloud computing, content management, infrastructure, network management
    
CDW-HPE Servers
Published By: NAVEX Global     Published Date: Apr 06, 2016
This annual report is an excellent starting point for organisations committed to benchmarking and improving programme effectiveness.
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ethics, ethics and compliance, human resources, database, hotline reporting, navex, large database, benchmark database
    
NAVEX Global
Published By: Anaplan     Published Date: Apr 06, 2016
Optimizing incentive compensation: aligning what you say with how you pay CSO Insights’ ICPM study* found that 69 percent of organizations use three or more metrics to build their sales compensation plans, but modeling and planning this sales strategy can quickly become too complex as a spreadsheet-driven exercise. It is crucial to get these incentive compensation structures right, because sales reps receive up to 60 percent of their income from incentive comp. In this white paper, we discuss the disconnect between sales behavior and incentive compensation structure and provide recommended steps towards optimizing your compensation plan.
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sales performance management, compensation management, incentive compensation, sales planning, incentive comp, commission structure, sales performance, xactly, callidus, cso, cso insights, incentive based compensation, excel, spreadsheet planning, spreadsheet, spm, commission, compensation, global compensation, sales engagement
    
Anaplan
Published By: CDW     Published Date: Apr 04, 2016
To power your new and legacy applications and workloads, different IT environments are required based on your unique industry and application needs. Organizations need the right mix of traditional infrastructure, private cloud, and public cloud with consistent management and control software to meet the demands for agility and excellent user experience.
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infrastructure management, applications, information technology, cloud computing, content management, infrastructure, network management
    
CDW
Published By: K2     Published Date: Apr 01, 2016
This white paper, based on the Process Excellence Network’s, “5 Ways to Transform Business Processes to Optimize Agility,” by Rob Speck, Vice President of Services at K2, focuses on what causes and drives process innovation, includes examples of organizations that have done this, and analyzes their return on investment (ROI).
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business processes, roi, it management
    
K2
Published By: IBM     Published Date: Mar 31, 2016
"Colorado-based, Elevations Credit Union has transformed their organizational performance, reducing the average time to fund a home equity loan by 61% and increasing the number of loans that each underwriter handles by 71%. By modeling, analyzing, and improving their existing processes, Elevations has been able to drive out inefficiencies and increase their revenues by delighting their customers. IBM Blueworks Live is the tool that’s been at the heart of Elevations gaining visibility and insight into their existing processes, and helping them drive cross-enterprise engagement and viral cultural change. Carla Wolfe, Senior Business Analyst at Elevations Credit Union will describe their process discovery journey, and how it has led to remarkable changes in their organization. Along the way they've also accumulated several performance awards, including the 2013 Rocky Mountain Performance Excellence PEAK award, and plan to be a 2014 applicant for the prestigious National Malcolm Baldrige
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ibm, middleware, ibm blueworks live, process improvement, organizational performance, cloud, enterprise applications
    
IBM
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