We’re living in the age of the customer, so it’s understandable that many companies are striving — and claiming — to be customer obsessed. yet many still fall short of creating superior customer experiences, even with sophisticated customer analytics in place, because of myopia and internal misalignment. The solution lies in a new customer insights paradigm: the next best experience (nBX). customer insights (ci) pros need to reevaluate their current analytics practices and embrace the nBX model to become truly customer obsessed.
This paper explores some of the practices most relevant to achieving success with PaaS, focusing on ways to identify how PaaS can be best utilized within the specifics of a given organization’s overall IT needs. Practices include understanding scalability and infrastructure aspects of PaaS deployment, the need for coding wisdom in otherwise “codeless” environments, integration with on-premise systems and other cloud-based IT assets, security and more.
Published By: Commvault
Published Date: Jul 06, 2016
Around-the-clock global operations, data growth, and server virtualization all together can complicate protection and recovery strategies. They affect when and how often you can perform backups, increase the time required to back up, and ultimately affect your ability to successfully restore. These challenges can force lower standards for recovery objectives, such as reducing the frequency of backup jobs or protecting fewer applications, both of which can introduce risk. High-speed snapshot technologies and application integration can go a long way toward meeting these needs, and they have quickly become essential elements of a complete protection strategy. But snapshot copies have often been managed separately from traditional backup processes. Features like cataloging for search and retrieval as well as tape creation usually require separate management and do not fully leverage snapshot capabilities. To eliminate complexity and accelerate protection and recovery, you need a solution
Embora 89% dos líderes de marketing acreditem que devam fornecer uma experiência ideal aos clientes e, assim, criar um diferencial para seus produtos e serviços na era digital, apenas 20% acreditam cumprir com êxito esta premissa. Isso significa que existe uma dificuldade por meio dos profissionais de marketing em alcançar seu público em canais diferentes, o que resulta em taxas de conversão baixas, relacionamentos curtos com clientes e perda de receita. Veja como O Oracle Marketing Cloud oferece simplicidade para as equipes de marketing, voltado para os públicos relevantes e uma solução escalonável de TI
La transformación digital se ha convertido en una imperativa comercial, ya que la mayoría de los aspectos de la participación económica se han vuelto digitales. En todo el mundo, las empresas y los organismos gubernamentales están rediseñando sus infraestructuras de tecnología para mantenerse a la par de las exigencias de los clientes, impulsar la innovación y seguir siendo competitivos en una economía digital en constante evolución.
Una encuesta reciente de PwC destacó que el 45 % de los ejecutivos del negocio y de TI de 51 países identifica como una prioridad máxima el aumento de los ingresos por medio de la transformación digital1. El éxito en este panorama digital acelerado requiere que las empresas transformen sus infraestructuras de TI para alcanzar nuevos niveles de flexibilidad y de capacidad de respuesta. Al mismo tiempo, los equipos de TI deben lograr un equilibrio entre mantener los aspectos principales del negocio mientras invierten en nuevas innovaciones de negocios y de
There are many attributes to consider when choosing sourcing options, some more obvious than others, such as hourly rate. However, when evaluating the true costs of sourcing, leading organizations also look at other critical factors associated with business-critical projects--such as agility, integration with other operations, security risks, scalability, public image, and business understanding-- that can make all the difference to ensuring successful project outcomes.
Enterprises are adopting Microsoft Office 365 in greater numbers. As part of deploying Office 365, IT teams are re-evaluating how they secure mobile access to email and apps as the data moves into the cloud. This guide provides a comparison between the free solutions offered by Microsoft and Okta for mobility management of Office 365 apps and data. Read this eGuide to learn more about the differences between Microsoft MDM and Okta Mobility Management for Office 365.
A leader in WCM since circa 2006, SDL arguably produces the most functionally robust enterprise platform in the industry, with particular strengths in multi-channel marketing, globalization, translation management, and brand management. Based on a heterogeneous technical infrastructure, the product can be tricky to implement, but global, enterprise-wide deployments often require the fine-grained configurability of a such a solution. Non-technical business users (online marketers in particular) seem to adopt the product readily, and they consistently give its polished user interface high marks.
The Tolly Group’s hands-on evaluation of BLADE’s RackSwitch G8100, based on a FocalPoint FM4224 low-latency 10GbE switch chip from Fulcrum Microsystems, demonstrates that the device offers non-blocking 10GbE switching, far lower latency and less energy consumption than the Catalyst 4900M.
The Tolly Group’s hands-on evaluation of BLADE’s RackSwitch G8000 demonstrates that the device offers non-blocking 1/10G switching, lower latency and less energy consumption than the Cisco 4948-10GE. These are very important productivity indicators for the top-of-the-rack switches deployed in the data center where latency-sensitive applications such as clusters and financial applications set strict requirements.
Even if one minute a day is lost to productivity drains because of PC horsepower allocation to security scans and remediation, the cost over a year across a medium-sized enterprise adds up quickly. A 10,000 employee operation would face over $10M in direct productivity losses alone. As an early trigger for expensive PC hardware refresh is an onslaught of help desk calls, many companies find that they can actually extend the hardware refresh cycle out another 12–24 months simply by employing a security solution that does not tax the PC as heavily. The indirect costs associated with brand reputation and opportunity losses add untold thousands of dollars per year as well. Further, some institutions under green initiatives monitor power consumption related to security measures favor solutions that use less energy. As such, forward-thinking enterprises are looking beyond the software license fees when evaluating security software alternatives.
Published By: Websense
Published Date: Feb 26, 2013
Miercom conducted an independent third-party validation of the Websense TRITON Web Security Gateway Anywhere (WSGA) version 7.7.3, with comparisons to several major competitive products evaluated in this review.
In this informative webinar, you will learn about the challenges of implementing configuration management along with suggestions on how to get started, and best practices to ensure success. You will also learn how Numara® FootPrints® Configuration Management, with its fast implementation, practical approach to implementing configuration management and automated integration to auto-discovery tools, takes the pain and time out of creating and maintaining a functional CMDB. Learn more today!
IT strategies in insurance have traditionally been driven by business objectives and business strategy. But with technology advancements for mobile solutions, social media, analytics, content management (ECM), and process automation, insurers can now take a conjoinment view to evaluate opportunities and drive differentiation. Read more in this paper from Mark Breading of Strategy Meets Action.
Published By: Anaplan
Published Date: Mar 29, 2018
IDC believes that digitization and the 3rd Platform are driving enterprise leaders to consider significant upgrades to their business systems. Included in this list of systems are enterprise planning and performance management solutions. New tools must be fast and flexible to connect data from throughout an organization and continuously synchronize plans with changing market conditions. Organizations with planning and performance management needs should proactively evaluate connected EPM solutions as a central component of their digital enterprise strategies.
Published By: T Systems
Published Date: Oct 05, 2018
Fortunately, the wait is over. Here at T-Systems, we have created a whitepaper that contains Gartner’s 2018 Strategic Roadmap for Networking report which provides you with a wealth of information and guidance. Not only does it offer impartial advice from a technological perspective but it also interweaves the equally important, but often neglected viewpoints from a skills, processes and cultural stance.
We feel confident that you’ll agree that armed with this whitepaper and Gartner’s report which successfully combine highly relevant insights with precision accuracy - you will be able to lay a solid foundation for your own networking pathway.
Being able to correctly identify where your current networking solutions are presently and compare these with what you need to develop these into; to realize your goal - is one area of many, where we feel Gartner’s report excels.
So whether it is their gap analysis, identification of key trends, signposting of the pitfalls that even the most con
Virtual tape library (VTL) solutions are taking hold in companies of all sizes, but not all VTLs are equipped to meet the requirements of enterprise data centers. Evaluating virtual tape technology based on a few key considerations will help narrow the field and minimize buyer’s remorse.
Whether we’re talking about a life partner, a business partner or an enterprise information platform, you don’t want to start any kind of relationship without all relevant information – or worse yet, go in blind. Selecting a case management solution provider is no different. Download this white paper to discover key considerations and questions to ask when evaluating case management vendors and software solutions.
Published By: Procore
Published Date: May 28, 2019
Looking for Construction Project Management Software? Ensure you don’t make an expensive mistake.
Downloading this eBook will help you build a framework for evaluating and choosing the construction management software solution to fit your business.
What you’ll learn:
? How to identify and define your needs
? The functionality you should assess
? Specific features to look for
? How to evaluate a software vendor
Procore is a construction management platform that improves efficiency and reduces risk by giving contractors complete control and visibility of their projects. Project Management, Quality & Safety, Construction Financials, and Field Productivity tools give office and site-based users access to the information and functionality they need, on any mobile device. As a platform, Procore’s ability to integrate with other leading applications streamlines process and insights across all aspects of a contractor’s projects and business.
• Getting and staying in front of shoppers is key. 55 percent of respondents would be somewhat to very likely to click on a retargeted ad from a previous website they had visited.
• Reviews make a difference to the consumer. Only 8 percent of respondents said online reviews never factor into their decision to purchase at a local retailer.
• Relevant Facebook ads work for local retailers. Almost 1 in 2 respondents would be likely to click on a Facebook ad that aligns with their personal needs and interests.
Published By: Genesys
Published Date: Feb 22, 2018
Your customers expect effortless and personalized engagement across all their channels. Delivering exceptional customer service requires the platform, infrastructure, applications and resources to identify, route and switch interactions seamlessly between agents and channels, while keeping relevant data available throughout the customer journey.
Download this paper to learn how to:
• Transform single interactions into personalized customer journeys
• Empower employees with the right set of tools, including a unified desktop
• Quickly deploy new technologies, like blended artificial intelligence (AI), bots and virtual assistants to exceed your customers’ rapidly evolving expectations
Published By: Genesys
Published Date: Jun 13, 2018
When building artificial intelligence (AI) into your business strategy, it’s easy to become distracted by all the new technologies on the market—each one promising a better customer experience. Make decisions based on facts, not misconceptions.
When you evaluate AI technologies, consider these facts:
• Bots working with human agents enables a seamless customer journey
• Automated self-service costs as little as 20 cents per interaction
• A single platform makes it easier to deliver personalized, proactive and predictive experiences
See how AI connects customer conversations in this new analyst guide, 2017 ContactBabel Inner Circle Guide to Self-Services.
DatacenterDynamics is a brand of DCD Group, a global B2B media and publishing company that develops products to help senior professionals in the world's most ICT dependent organizations make risk-based infrastructure and capacity decisions.
Our portfolio of live events, online and print publishing, business intelligence and professional development brands are centred on the complexities of technology convergence. Operating in 42 different countries, we have developed a unique global knowledge and networking platform, which is trusted by over 30,000 ICT, engineering and technology professionals.
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