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Published By: Coveo     Published Date: Nov 13, 2013
This case study details how CA leverages its entire knowledge ecosystem, consisting of more than 70 different systems, to bring relevant content directly into the context of support agents and customers.
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enterprise search, advanced enterprise search, enterprise search solutions, customer service engagement, customer centricity
    
Coveo
Published By: Zendesk     Published Date: Aug 22, 2017
Zendesk helps its customers increase agency efficiency and CSAT ratings, improve ROI, and more. Use our Forrester estimator to calculate the economic benefits Zendesk can bring.
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customer support software, customer service tool, customer relationship, multichannel support tool, customer support vendor evaluation, knowledge base management, help desk software, help desk portal
    
Zendesk
Published By: Dell SB     Published Date: Jan 24, 2019
The sections below contain relevant information about the key points of our PowerEdge server portfolio. Please use these to guide your conversations with prospects from introduction through to opportunity qualification and follow-up.
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Dell SB
Published By: Infinidat EMEA     Published Date: May 15, 2019
La misión de INFINIDAT es almacenar el conocimiento de la humanidad, haciendo posibles nuevas formas de computación para que nuestros clientes innoven y aceleren su crecimiento.
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Infinidat EMEA
Published By: Brandwatch     Published Date: Feb 25, 2015
This guide provides a number of helpful tips for an effective evaluation of campaign activity, including: • How to distinguish between measurement types • An in-depth view on campaign measurement frameworks and dashboards • Common campaign objectives
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social media, social analytics, social media monitoring, campaign measurement, campaign management, social listening, social business intelligence, social media campaigns
    
Brandwatch
Published By: Basho     Published Date: Apr 07, 2015
bet365 is one of the world’s leading online gambling groups with over 14 million customers in two hundred countries. Recently, bet365 chose Riak, the NoSQL distributed database to ensure scalability and reliability for their site. Get a better understanding of how to choose the right database solution directly from Dan Macklin, Head of Research and Development at bet365. Join us for this On Demand webinar to learn about: • bet365's evaluation process • The business and technical challenges addressed • Triumphs achieved by migrating to Riak • Lessons learned and Dan Macklin's advice for anyyone evaluating their database requirements Download to watch this On-Demand webinar to learn why Riak chose bet365.
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basho, riak, database infrastructure, bet365, unstructured data, it management
    
Basho
Published By: Bronto     Published Date: Aug 14, 2014
Retail marketing is in a state of constant evolution, driven forward by the availability of disruptive technologies and the emergence of all new marketing channels. These changes happen all over the world, and in recent years, Canadian retailers have been able to capitalize on many of them. Using research gathered at the 2014 eTail Canada Conference, this study evaluates the state of retail marketing in Canada. It assesses how well retailers are leveraging these new technologies and marketing channels, and also looks at how company structures are adapting to these changes.
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retail marketing, digital marketing, marketing channels, canadian retail, e-commerce, multichannel offerings
    
Bronto
Published By: Carbonite     Published Date: Oct 12, 2017
Research Now, a leading global research firm, recently surveyed 200 IT decision makers to compare satisfaction levels among four different backup and recovery solutions. Carbonite backup and recovery powered by EVault technology received the top ratings in several categories, including reliability and ease of use. Overall, Carbonite ranked #1 in five of the eight factors IT pros said were most important to them.
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evault technology, reliability, recovery, ease of use, research now
    
Carbonite
Published By: Carbonite     Published Date: Oct 12, 2017
Malware that encrypts a victim’s data until the extortionist’s demands are met is one of the most common forms of cybercrime. And the prevalence of ransomware attacks continues to increase. Cybercriminals are now using more than 50 different forms of ransomware to target and extort money from unsuspecting individuals and businesses.
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ransomware, malware, cybercrime, lockscreen, encryption
    
Carbonite
Published By: Carbonite     Published Date: Jan 04, 2018
Malware that encrypts a victim’s data until the extortionist’s demands are met is one of the most common forms of cybercrime. And the prevalence of ransomware attacks continues to increase. Cybercriminals are now using more than 50 different forms of ransomware to target and extort money from unsuspecting individuals and businesses. Ransomware attacks are pervasive. More than 4,000 ransomware attacks happen every day, and the volume of attacks is increasing at a rate of 300 percent annually. According to an IDT911 study, 84 percent of small and midsize businesses will not meet or report ransomware demands. No one is safe from ransomware, as it attacks enterprises and SMBs, government agencies, and individuals indiscriminately. While ransomware demands more than doubled in 2016 to $679 from $294 in 2015, the cost of remediating the damage and lost productivity is many multiples higher.
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Carbonite
Published By: Carbonite     Published Date: Apr 09, 2018
Malware that encrypts a victim’s data until the extortionist’s demands are met is one of the most common forms of cybercrime. And the prevalence of ransomware attacks continues to increase. Cybercriminals are now using more than 50 different forms of ransomware to target and extort money from unsuspecting individuals and businesses. Ransomware attacks are pervasive. More than 4,000 ransomware attacks happen every day, and the volume of attacks is increasing at a rate of 300 percent annually.1 According to an IDT911 study, 84 percent of small and midsize businesses will not meet or report ransomware demands.2 No one is safe from ransomware, as it attacks enterprises and SMBs, government agencies, and individuals indiscriminately. While ransomware demands more than doubled in 2016 to $679 from $294 in 2015, the cost of remediating the damage and lost productivity is many multiples higher.3 Ransomware is the equivalent of catastrophic data loss, except
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Carbonite
Published By: ExpertVoice     Published Date: Jun 17, 2019
Sunwarrior, a leading naturals brand, partnered with ExpertVoice to build product advocacy with influential experts to drive full-price consumer sales. Since 2015, they’ve been working with ExpertVoice to empower industry professionals — sales associates at Fresh Thyme, Sprouts, GNC, Vitamin Shoppe and more — with compelling behind-the-scenes content and exclusive product access to elevate their recommendations — and impact Sunwarrior’s bottom line.
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ExpertVoice
Published By: Rackspace     Published Date: May 28, 2019
Noble Group needed to revamp its IT approach to support its technology and global business, which had in-house apps spread across 1,000 different servers around the world. Having worked with Rackspace previously, it had confidence in Rackspace’s expertise in IT transformation, and decided to take up its managed public cloud services for Microsoft Azure, and professional services for cloud migration, performance and scalability. Yet, this resulted in greater gained cost-savings and increased agility, as Noble moved its massive workloads to the Azure cloud with round-the-clock expertise from Rackspace. This proved to be a wise choice. To adapt to Noble Group’s fast changing business model, Rackspace needed to migrate 60 percent of its resources from on-premises infrastructure to Azure, following eight months of planning. At the end of the cloud migration, Noble Group successfully reduced the 2,000 servers from its infrastructure to just 200 servers.
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Rackspace
Published By: IBM     Published Date: Jul 14, 2016
Workiva commissioned Forrester Consulting to conduct a Total Economic ImpactTM study and examine the potential return on investment (ROI) enterprises may realize by deploying Wdesk for Controls Management. The purpose of this study is to provide readers with a framework to evaluate the potential financial impact of Wdesk on their organizations and how it can be leveraged to optimize the processes necessary to deliver Sarbanes-Oxley (SOX) compliance. This in-depth financial summary finds a 238% three-year, risk-adjusted ROI for a large auto parts retailer. Key outcomes include reduced the effort required to formulate and update processes and controls for SOX compliance resulting in a three-year benefit of $190,568, and simplified audit efforts with improved audit trails in financial controls, delivering three-year present value benefits of $128,965.
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cloud reporting, business management, economic impact, forrester, consulting, data center
    
IBM
Published By: F5 Networks Inc     Published Date: Feb 18, 2015
As a website building service for consumers, Weebly is often the target of DDoS attacks. Previously they mitigated attacks through an internally built security infrastructure but the increasing scale and complexity of DDoS attacks had the company evaluating secondary protection. Learn how Weebly is well protected from DDoS threats of all sizes and complexities after incorporating an added layer of protection and resulting uninterrupted DDoS mitigation and analysis.
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ddos attacks, ddos protection, ddos solutions, mitgation, security, it management
    
F5 Networks Inc
Published By: Cherwell Software     Published Date: Apr 24, 2019
Each year, a total of 180,000 IT service tickets are created and processed. These include requests and incidents of all kinds, such as the provision of the flight information displays, an employee request for a laptop, through to IT equipment for an airline customer. The Airport’s IT team therefore decided to undertake a complex and ambitious project, entitled “ITSM 2020,” which aimed to establish a uniform and future-oriented IT service management system that would effectively and efficiently serve all areas of Munich Airport. Munich Airport evaluated various bidders in a two stage process conducted on the basis of the European Union tendering procedures. Cherwell was able to hold its own against other ITSM solutions both technically and in terms of price.
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Cherwell Software
Published By: STANLEY Healthcare     Published Date: Mar 24, 2015
In 2010, Children’s Hospitals and Clinics of Minnesota underwent a renovation at its Minneapolis facility. The goal was to transform the entire location into a place where patients and families – who previously received care in a shared-space environment – would enjoy private, family-centric rooms. Such a renovation would also transform the way staff worked together. Minnesota Children’s used the project as an opportunity to reevaluate its entire workflow and communications infrastructure. Read this case study to learn how Minnesota Children's Hospitals and Clinics of Minnesota implemented AeroScout® Real-Time Staff Visibility Solutions to achieve a quieter patient environment, enhanced safety, and improved workflow.
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children's hospital, hospital, health care, staff visibility, patient environment, safety, workflow
    
STANLEY Healthcare
Published By: Castlight Health     Published Date: Feb 14, 2017
Help employees get the most from their health benefits — with Castlight Health. Their health benefits platform helps employees make smarter healthcare decisions. Castlight Health’s software recommends and shares only information, processes and tasks that are relevant to the employee. This gives employees the information they need, when they need it — without overwhelming them with unnecessary clutter.
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Castlight Health
Published By: Cisco     Published Date: Sep 15, 2015
Cisco engaged Miercom to conduct a competitive analysis of its Catalyst 2960-X switch versus two comparable Hewlett-Packard switches from the 2920 and 5120 product families. Miercom executed comprehensive hands-on testing and evaluated the performance of some widely deployed features that are critical for reliable functioning of enterprise networks. The test methodology focused on specific areas in which Cisco believed there were key competitive differentiators between the products.
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cisco, miercom, catalyst switching, networking, it management, wireless, enterprise applications
    
Cisco
Published By: Cisco     Published Date: Nov 18, 2015
Cisco engaged Miercom to conduct a competitive analysis of its Catalyst 2960-X switch versus two comparable Hewlett-Packard switches from the 2920 and 5120 product families. Miercom executed comprehensive hands-on testing and evaluated the performance of some widely deployed features that are critical for reliable functioning of enterprise networks. The test methodology focused on specific areas in which Cisco believed there were key competitive differentiators between the products. Test results validated include throughput, latency, energy efficiency, stacking, LACP load balancing and Quality of Services (QoS) performance. Miercom found that the Cisco Catalyst 2960-X demonstrated superior performances against the competitive switches in the tests featured in this report. We tested the following switch-configurations of the Cisco Catalyst 2960-X, HP 2920 and HP 5120 product families.
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competitive, analysis, deployed, methodology, networking, wireless
    
Cisco
Published By: Cisco     Published Date: Jun 21, 2016
Cisco engaged Miercom to conduct a competitive analysis of its Catalyst 2960-X switch versus two comparable Hewlett-Packard switches from the 2920 and 5120 product families. Miercom executed comprehensive hands-on testing and evaluated the performance of some widely deployed features that are critical for reliable functioning of enterprise networks. The test methodology focused on specific areas in which Cisco believed there were key competitive differentiators between the products. Test results validated include throughput, latency, energy efficiency, stacking, LACP load balancing and Quality of Services (QoS) performance. Miercom found that the Cisco Catalyst 2960-X demonstrated superior performances against the competitive switches in the tests featured in this report.
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Cisco
Published By: Intel     Published Date: Apr 09, 2019
Retailers, along with many other vertical industries, seek to take advantage of the benefits of the Internet of Things (IoT) to improve customer experience management. However, quickly analyzing relevant data to inform decision-making and respond e?ectively to rapidly changing customer behaviors is challenging. The CEMOSoft* platform is designed to create opportunities, while addressing shifting demographics and an evolving IoT landscape. It o?ers a mobile customer engagement experience that can be dynamically modified on the ?y, along with the increased security and intelligence of an Intel® architecture based IoT gateway and Windows® 10 IoT Core. The result is an a?ordable, ?exible, scalable platform that brings ongoing customer insight to many aspects of daily operations
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Intel
Published By: IBM     Published Date: May 02, 2014
Download and read “Pushing the Frontiers” to see how you can become more efficient, uncover useful business insights, and create profitable growth.
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ibm, c-suite study, cfo insights, executive insights, global c-suite study, elevated status, ceo, cfo
    
IBM
Published By: Riverbed     Published Date: May 18, 2012
In this short video, Bob Gilbert, Riverbed's tech evangelist, explains why a centralized computing model is now preferred by distributed organizations, and the challenges of consolidation. Watch now to learn about the powerful technologies that can optimize your WAN so that applications can run up to 50 times or more faster, giving your users superlative performance. as they do with thick clients.
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cloud computing, riverbed, wan, wan optimization
    
Riverbed
Published By: Sage     Published Date: Jul 14, 2014
“I’ve had it with this!” As you struggle with a manual process, a solution that has failed to grow and change with your business, or a provider who overcharges and underdelivers,you think there must be a better way to process your organization’s payroll. You are ready to evaluate some alternative solutions, but it’s hard to know exactly where to start. Here are 15 points to keep in mind.
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sage, human resources, payroll, benefits, payroll processing, internal servers, cloud, vendor quality
    
Sage
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