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Published By: Art Technology Group, Inc     Published Date: Feb 02, 2009
Written by: Forrester Research and Sponsored by:  Art Technology Group, Inc. In 2008, contextual, task-related help means more than a toll-free number on a booking page or a FAQ section on your Web site. It means being more relevant and personal and helping travelers in the channel they prefer immediately so they aren't driven to other channels - or worse, a competitor's site.
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art technology group, travel ebusiness, interactive support, call center help, customer support, online chat, gen x, gen y
    
Art Technology Group, Inc
Published By: NetApp     Published Date: Dec 05, 2016
All-flash storage is increasingly being used to consolidate multiple workloads onto a single platform to reduce complexity, enhance agility and lower costs. Learn how these three factors are shaping the use of all-flash storage and find out the evaluation criteria when considering all-flash storage solutions.
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netapp, database performance, flash storage, data management, cost challenges
    
NetApp
Published By: Carbonite     Published Date: Oct 12, 2017
Today it is possible, even for smaller organizations, to establish both backup and full-fledged hybrid data protection under one robust onsite/offsite underpinning. ESG has four recommendations to assist such organizations as they try to pursue a disk-to-disk-to-cloud data protection strategy in the right way, with particular consideration for EVault by Carbonite.
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evault, midsized businesses, data protection strategy, hybrid data protection, backup, recovery
    
Carbonite
Published By: Five9     Published Date: Jun 14, 2019
Cloud contact center has been a hot topic in the industry for some time, but moving your contact center to the cloud is no small decision. We understand that migrating your contact center is not something to jump into without considerable due diligence. We also know from our experience working with leading brands, however, that moving the contact center to the cloud pays off and is fast becoming the only way for an organization to embrace the advancements in self-service, intelligent routing and agent assistance that artificial intelligence (AI) will soon deliver. This paper is designed to help evaluate your current contact center as you consider a move to the cloud. Our goal, as always, is to enable you to deliver exceptional customer experiences, and we are here to assist you at every step as you transition to the cloud.
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Five9
Published By: FusionOps     Published Date: Jun 15, 2016
Download this white paper to learn why Merck Animal Health's Dave Williams is striving for self service supply chain analytics with the help of cloud software.
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FusionOps
Published By: Achievers     Published Date: Jan 17, 2014
Knowledge and strategic relationships fuel many organizations in today’s rapidly changing, global economy. As such, organizations need to leverage the individuals—and their networks—that possess the most relevant knowledge, whether they are current employees or are only loosely connected to the organization. To do this, organizations should create and leverage peer collaboration networks that enable them to identify and connect with individuals who have the unique skills, knowledge, and capabilities these organizations need. Bersin’s Research, Why Reputations and Networks Matter in the Open Talent Economy, indicates that this approach works in driving value—organizations that have effectively used internal reputation networks and profile databases have been able to increase key metrics such as employees’ time to productivity and innovation levels.
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talent management, employee enagement, human resources
    
Achievers
Published By: Achievers     Published Date: Jan 17, 2014
Knowledge and strategic relationships fuel many organizations in today’s rapidly changing, global economy. As such, organizations need to leverage the individuals—and their networks—that possess the most relevant knowledge, whether they are current employees or are only loosely connected to the organization. To do this, organizations should create and leverage peer collaboration networks that enable them to identify and connect with individuals who have the unique skills, knowledge, and capabilities these organizations need.
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Achievers
Published By: OneNeck IT Services     Published Date: Aug 24, 2007
Russell Stover Candies outsourced its legacy information systems. However, two years later, they were unhappy with their chosen outsourcing provider and faced multiple ERP challenges. To help navigate these challenges, the company hired a seasoned IT executive. Find out why, after an exhaustive evaluation process, he selected OneNeck IT Services.
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oneneck, erp hosting, erp outsourcing, it outsourcing, it hosting, russell stover, rsc, whitman's
    
OneNeck IT Services
Published By: Dell EMC     Published Date: Aug 01, 2019
Software might run the world, but software still runs on hardware. It’s a misperception that hardware has little value anymore. Every application, every workload, every data set runs on physical servers. Read “Hardware Does Matter: Global Server Brands are Perceived as Superior for Driving Digital Business,” a Frost & Sullivan report of 500 IT decision makers, on the value of global server brands vs. commodity servers. Look beyond commodity status to discover: • Key server purchase criteria • How top brands directly compare • How to choose based on workload Server brands very significantly, and a commodity brand may not provide the outcomes you need, especially for new and next-generation applications. Download this analyst report from Dell EMC and Intel® to learn more.
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Dell EMC
Published By: CA ITAM     Published Date: Sep 09, 2008
Learn more on how improving the efficiency of software inventory and license management processes can provide you with a host of benefits, including improved IT governance through stronger software compliance standards and processes, automated correlation of relevant software products within an organization’s infrastructure to their respective licenses, and reduced costs in the areas of license procurement, use rights and software purchases.
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CA ITAM
Published By: Anaplan     Published Date: Mar 12, 2019
Old-school planning and budgeting can’t keep up In disruptive times, innovating and responding to change requires visibility into business conditions—and reliable planning and forecasting. However, it’s not always easy figuring out which cloud-based corporate performance management (CPM) system will best fit your budgeting, planning, analysis, and reporting needs. In this report, you will gain insight into: -The drawbacks of old-school, manual budgeting and planning -Benefits of cloud-based performance management systems -Four evaluation criteria for selecting cloud-based CPM technology
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Anaplan
Published By: Anaplan     Published Date: Mar 12, 2019
Old-school planning and budgeting can’t keep up In disruptive times, innovating and responding to change requires visibility into business conditions—and reliable planning and forecasting. However, it’s not always easy figuring out which cloud-based corporate performance management (CPM) system will best fit your budgeting, planning, analysis, and reporting needs. In this report, you will gain insight into: • The drawbacks of old-school, manual budgeting and planning • Benefits of cloud-based performance management systems • Four evaluation criteria for selecting cloud-based CPM technology
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Anaplan
Published By: Oath     Published Date: May 31, 2017
Understanding smartphone users’ behavior in the physical world is fueling the rise of location-based retargeting. Digital consumption on mobile devices surpassed desktop in 2015 and continues to grow. Using location as a signal of consumer activity and interest, advertisers can drive relevance and increase user engagement with their ads. Learn more in our infographic.
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native advertising, native ads, search ads
    
Oath
Published By: Group M_IBM Q418     Published Date: Oct 24, 2018
After moving traditional workloads to public cloud, most customers realize they must replace many of them with cloud-native alternatives to reap the full benefits. Technology product management leaders must deliver cloud-native offerings now to capture business opportunities and avoid irrelevancy.
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Group M_IBM Q418
Published By: Mass Relevance     Published Date: May 08, 2014
Learn about how your audience interacts with social media and why it is becoming one of the best ways to help brand your organization and engage with your customers.
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spredfast, mass relevance, social media, integrating marketing
    
Mass Relevance
Published By: ClickSoftware     Published Date: Aug 13, 2014
This paper evaluates how the shrinking lunch break impacts the business.
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managing a mobile workforce, lunch breaks, length of lunch breaks, effects of missing lunch, mobile workforce management, cloud computing
    
ClickSoftware
Published By: Webroot Inc     Published Date: Jan 15, 2015
The problem with the vast majority of network and endpoint security solutions is that they operate on the premise of static whitelists and blacklists. These lists do not account for the changing nature of URLs, IPs, files and applications, nor for the volume of unknown threats permeating the web, meaning they cannot be used to provide adequate protection. Compounding this problem is that commercial network security technology, such as NGFWs and unified threat management systems, can easily flood the organization’s network security teams with too many alerts and false positives, making it impossible to understand and respond to new threats. As a result, not only do these threats evade the security technology and land with the victim’s infrastructure, but they also have plenty of time to steal sensitive data and inflict damage to the victim’s business. The final characteristic of the latest attacks is how quickly they compromise and exfiltrate data from the organization, compared to the
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firewall, network security, urls, ips, adequate protection, security
    
Webroot Inc
Published By: Carbonite     Published Date: Jan 04, 2018
Backup alone is not enough anymore. Businesses today must put a range of recoverability options in place. That’s why it is encouraging to see Carbonite, a data protection company with cloud and hybrid offerings, making fresh moves to help organizations evolve beyond legacy backup. Years ago, Carbonite pioneered cloud backup for endpoint devices. Then it expanded, buying EVault in 2015 and DoubleTake in 2017. Just as Carbonite has long been at the forefront of offering what people need from cloud-based data backup, it now appears to be just as intent on providing what IT organizations need—hybrid data protection media and mechanisms.
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Carbonite
Published By: Oracle     Published Date: Oct 20, 2017
Virtually every business-oriented conversation Wikibon has with senior IT leaders includes a discussion of digital transformation. The relevance to this research is the increasing interdependency between organizations and the data they use, create, access, share and store. Digital means data and lots of it; and this data must be protected. The data requirements facing organizations today as a direct result of digital initiatives are unprecedented and require new approaches for protecting and enabling recovery for high value data assets. Governments around the world are trying to keep pace with the digital tsunami and new/evolving regulations will further pressure data protection and recovery requirements. For example, the EU’s General Data Protection Regulation (GDPR) states that organizations must take appropriate measures to ensure the ability to restore personal data “in a timely manner in the event of a physical or technical incident.” Beginning in May of 2018, penalties for non-co
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Oracle
Published By: Dell     Published Date: Aug 17, 2016
Windows 10 is the OS of the future and fundamentally changes how PCs and other devices will be used and supported in organizations. However, with different support periods set by Microsoft for Windows 7, each IT and procurement organization need to evaluate what hardware and software combination will best support their workforce if they are not ready to move to Windows 10 right away. Even purchasing new PCs to take advantage of performance improvements and new form factors while downgrading the OS may not be an optimal strategy going forward.
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dell, windows 7, procurement, enterprise applications
    
Dell
Published By: CDW     Published Date: Jun 08, 2015
This Technology Spotlight discusses the challenges organizations face in migrating off Windows Server 2003 and key considerations and steps involved in this important strategic IT undertaking.
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servers, windows, 2003, upgrade, security, small business networks, data center design and management
    
CDW
Published By: CDW     Published Date: Jun 15, 2015
This Technology Spotlight discusses the challenges organizations face in migrating off Windows Server 2003 and key considerations and steps involved in this important strategic IT undertaking.
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servers, windows, 2003, upgrade, server hardware
    
CDW
Published By: Intel Security     Published Date: May 15, 2015
Intel Security has produced a comprehensive guide to help you evaluate the risks and options for securing your business whichever path you choose.
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windows server support, end of windows support, intel security, security
    
Intel Security
Published By: Dell     Published Date: Oct 24, 2014
This IDC white paper considers the approaching end of extended support for Windows Server 2003 and explores the Windows migration options that are available to customers and the benefits associated with a modernization effort. It also evaluates the risks that customers face if they do not move off of Windows Server 2003 prior to the conclusion of extended support.
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server migration, product support cycle, server compatibility, it support
    
Dell
Published By: Dell     Published Date: Feb 04, 2015
This IDC white paper considers the approaching end of extended support for Windows Server 2003 and explores the Windows migration options that are available to customers and the benefits associated with a modernization effort. It also evaluates the risks that customers face if they do not move off of Windows Server 2003 prior to the conclusion of extended support.
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Dell
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