Published By: Genesys
Published Date: Jul 13, 2018
Artificial Intelligence (AI) is staggering in its speed of handling simple requests and automating conversations. But AI solutions are not enough for the best customer experiences. Human emotions sometimes demand the human touch that only live agents can provide.
Kate, Customer Experience AI by Genesys, combined with the power of human touch can improve customer experience, empower employees and dramatically reduce costs. This seamless combination of AI technology and humans, or “Blended AI by Genesys,” addresses the entire customer journey for the best possible outcomes.
Download the eBook and learn how Kate and Blended AI lets you:
• Personalize self-service
• Connect customer conversations
• Create smart agent experiences
• Start small and deploy fast with MicroApps
discover how the new Nimble Storage Secondary Flash array and Veeam Availability Suite™ software empowers organizations to improve data availability, while increasing IT agility and infrastructure ROI.
Discover how the new Nimble Storage Secondary Flash array and Veeam Availability Suite™ software empowers organizations to improve data availability, while increasing IT agility and infrastructure ROI.
How to protect against mobile malware.
Mobility is transforming enterprises at an unprecedented rate with the continued proliferation of smart devices, explosive development of mobile apps and increased access to work files. Employees are empowered by their organizations to be more productive at virtually any time and from anywhere, adopting policies for Bring Your Own Device (BYOD) and even allowing the use of personal apps for work-related activities.
However, organizations have not kept pace with this mobility explosion by deploying the enterprise-grade security needed to protect their sensitive information. Hackers and thieves are seizing on this opportunity to penetrate networks and acquire sensitive work data from mobile endpoints. IT and Security leaders need a modern and robust security solution to proactively detect, analyze and remediate these mobile threats.
Published By: Lookout
Published Date: Mar 28, 2017
Mobility is exploding. Workers and businesses fully expect to work anywhere, any time, from any device. Riding right alongside this growth is the amount of data created and consumed on mobile devices. While this presents organizations with an attractive means of empowering flexibility and productivity, the security risks are real and daunting.
To make informed decisions and serve customers, your employees need the right tools and access to key information, in the right context. But, when business-critical information is scattered across multiple off-the-shelf and custom-coded applications, your workers are less efficient and your customers’ experiences suffer.
When it comes to your enterprise application strategy, are you thinking beyond build-versus-buy? Download this Forrester Consulting thought leadership paper to learn how Low-code rapid application development platforms offer a faster, easier alternative that empowers your IT organization, your employees and your customers.
The car industry’s fortunes play an important part in the stability of the broader economy. Consumers shopping for and financing a new or used vehicle have more choices than ever before. Empowered by digital delivery channels such as self-service and mobile, individuals are now able to rapidly choose and the vehicle and loan that best fits their needs.
Consumers equipped with smartphones expect fast, convenient and uniquely relevant shopping experiences in store and online. As a result, one-third of shoppers are not satisfied with the in-store experience, turned off by everything from chronic out-of-stocks to cookie-cutter products and marketing messages that speak to the masses, as opposed to them as individuals.
In turn, retailers are empowering front-line associates with tools designed to add newfound conveniences, such as locating inventory without having to leave a shopper’s side, to texting them curated product offers based on in-store and online buying patterns and preferences
These are just a few of the insights found in Zebra’s 10th annual shopper study, which surveyed nearly 7,500 consumers from North America, Latin America, Asia-Pacific, Europe and the Middle East to gain a deeper understanding of shopper satisfaction and retail technology trends that are reshaping brick-and-mortar and online stores.
A Scalable Data Center Network for the Data Tsunami Digital Transformation and other changes drive vast and innumerable new data flows through the business, and increase pressure on IT to continually, quickly, and efficiently address a broad array of new demands. IT needs a network that empowers the business but is too often hampered by it instead. Network management as most practice it now is too complex and inefficient. The solution is automation.
If you’ve tried managing your retail operation’s labor performance without reliable, real-time data, you know the costly shortcomings of this approach. Tap into clear, easy-to-access workforce data — a single view of all elements of your workforce that empowers you to make effective decisions and protect your bottom line.
Workforce Analytics for Retail transforms labor and sales data into meaningful business intelligence. Learn how managers can make data-driven decisions that optimize workforce utilization, control labor costs, and drive continuous improvement.
Scalable data platforms such as Apache Hadoop offer unparalleled cost
benefits and analytical opportunities. IBM helps fully leverage the scale
and promise of Hadoop, enabling better results for critical projects and
key analytics initiatives. The end-to- end information capabilities of
IBM® Information Server let you better understand data and cleanse,
monitor, transform and deliver it. IBM also helps bridge the gap between
business and IT with improved collaboration. By using Information
Server “flexible integration” capabilities, the information that drives business
and strategic initiatives—from big data and point-of- impact analytics
to master data management and data warehousing—is trusted, consistent
and governed in real time.
Since its inception, Information Server has been a massively parallel
processing (MPP) platform able to support everything from small to very
large data volumes to meet your requirements, regardless of complexity.
Information Server can uniquely support th
Published By: Workday UK
Published Date: Jan 31, 2019
Featuring selections from our Day in the Life video series, this page focuses on how technology helps make these Workday HR leaders' day-to-day more productive. Hear how the cloud empowers them to tackle things such as workforce planning and mergers and acquisitions with ease.
• Business is changing faster than ever, and disruptors doing things in digital ways are leading the charge in just about every market. If you're not already managing your content in the cloud, it’s time to make a shift.
• With Box, teams are unified, collaboration is sped up and productivity is amplified. This ebook illustrates how real Box customers are using the power of the cloud to get every part of their extended enterprise working together, from mobile productivity to streamlined business processes.
o Marketing collaboration is integrated when internal teams and external partners work from one digital hub
o Sales teams and workers in the field are empowered across any device with mobile productivity
o HR streamlines processes for better team workflow and a stronger onboarding experience
• To read how Box customers are using Cloud Content Management to enact practical transformation across teams, and to find out how you too can use Box to benefit every line of business within
Published By: Attunity
Published Date: Nov 15, 2018
With the opportunity to leverage new analytic systems for Big Data and Cloud, companies are looking for ways to deliver live SAP data to platforms such as Hadoop, Kafka, and the Cloud in real-time. However, making live production SAP data seamlessly available wherever needed across diverse platforms and hybrid environments often proves a challenge.
Download this paper to learn how Attunity Replicate’s simple, real-time data replication and ingest solution can empower your team to meet fast-changing business requirements in an agile fashion. Our universal SAP data availability solution for analytics supports decisions to improve operations, optimize customer service, and enable companies to compete more effectively.
With the increasing complexity and volume of cyberattacks, organizations must have the capacity to adapt quickly and confidently under changing conditions. Accelerating incident response times to safeguard the organization's infrastructure and data is paramount. Achieving this requires a thoughtful plan- one that addresses the security ecosystem, incorporates security orchestration and automation, and provides adaptive workflows to empower the security analysts.
In the white paper "Six Steps for Building a Robust Incident Response Function" IBM Resilient provides a framework for security teams to build a strong incident response program and deliver organization-wide coordination and optimizations to accomplish these goals.
Are you under pressure from donors to improve transparency and accountability? Your non-profit can't maintain full financial control over your operations if you don't have access to the right insight. Discover the best methods for building trust with your donors, and key strategies for empowering greater financial control, transparency, and accountability.
Published By: Rackspace
Published Date: May 28, 2019
Today, it isn’t a matter of if you’re taking SAP to the cloud – but a matter of when, and how you’re going to make it happen. Because by moving your SAP workloads to the cloud, you are putting them together with other data streams, advanced analytics and machine learning, to create a powerful combination to better engage customers, empower employees, optimize operations and transform products.
This e-book introduces Rackspace as the managed cloud service provider to partner, for moving SAP workloads to Azure.
Being certified in all the leading SAP technologies, including hosting services, HANA Operations and HANA Enterprise Cloud (HEC) – and having been awarded Microsoft Hosting Partner of the Year five times – Rackspace has got the whole SAP on Azure solution covered, from planning to deployment and ongoing management.
Check out the case studies of global companies, like Rockwell Automation, The Mosaic Company, Malaysia Airlines and Coats & Clark, to discover how they have benefi
DatacenterDynamics is a brand of DCD Group, a global B2B media and publishing company that develops products to help senior professionals in the world's most ICT dependent organizations make risk-based infrastructure and capacity decisions.
Our portfolio of live events, online and print publishing, business intelligence and professional development brands are centred on the complexities of technology convergence. Operating in 42 different countries, we have developed a unique global knowledge and networking platform, which is trusted by over 30,000 ICT, engineering and technology professionals.
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