Published By: Genesys
Published Date: Jun 08, 2018
Artificial Intelligence (AI) is staggering in its speed of handling simple requests and automating conversations. But AI solutions are not enough for the best customer experiences. Human emotions sometimes demand the human touch that only live agents can provide.
Kate, Customer Experience AI by Genesys, combined with the power of human touch can improve customer experience, empower employees and dramatically reduce costs. This seamless combination of AI technology and humans, or “Blended AI by Genesys,” addresses the entire customer journey for the best possible outcomes.
Download the eBook and learn how Kate and Blended AI lets you:
• Personalize self-service
• Connect customer conversations
• Create smart agent experiences
• Start small and deploy fast with Microapps
Published By: Monotype
Published Date: Mar 28, 2017
Your brand may have throngs of fans and followers — people who “Like” or “Follow” a particular page or account. While these metrics are certainly important, they don't always equate to obvious value for your brand. The followers who are so passionate that they're creating branded content and advocating for you are the ones to focus on. Advocates are one of the best, most cost effective ways to drive business, hands down.
Advocates are users with a true connection, passion and commitment to a particular brand or product. Advocates drive action, not just awareness, and unlike paid advertisers, they advocate because they want to. The second a customer becomes so invested in your brand that they share the love with their networks, they become your best marketer.
Learn how your organization can develop a high-performance workforce that drives bottom-line results with this Time and Attendance Solution Guide.
• Get the most from your workforce — and your budget — as you gain valuable insight
• Ease the compliance challenge and ensure workplace fairness
• Boost productivity by empowering employees to do more with less
Download the guide to see how Kronos Time and Attendance can help your organization engage the workforce, control labor costs, minimize compliance risk, and improve workforce productivity.
Growing your enterprise is an ongoing priority. And, as the
application economy continues to expand, it’s likely that
you’re looking at digital business initiatives to fuel a significant
portion of that growth. Among the most promising objectives
of such a strategy are:
• Providing superior digital experiences for consumers
• Expanding markets and revenue streams through
• Connecting employees and partners to enterprise
data anywhere, anytime
• Launching innovative new services for the Internet
of Things (IoT)
Successfully executing a digital strategy requires the ability
to launch new apps and coordinate your digital presence with
partners. Application Programming Interfaces (APIs) create
the connectivity required to share enterprise data and digital
content with those apps and partners over the Internet.
APIs are a critical component of digital business—empowering
developers to build apps across any channel and enabling
partners to incorporate your dat
Listen to experts from CA Technologies and Tumble Road discuss how they can empower you to unlock your data through an agile PPM solution.
They will run through:
- The changed need for data insight
- Unleashing the power of BI
- The value of the CA PPM & power BI combination
Published By: Forcepoint
Published Date: May 14, 2019
In Philip K. Dick's 1956 "The Minority Report," murder ceased to occur due to the work of the "Pre-Crime Division," that anticipated and prevented killings before they happened. Today, we are only beginning to see the impact of predictive analytics upon cybersecurity – especially for insider threat detection and prevention. Based on user interaction with data, CISOs and their teams emerge as the IT equivalent of a Pre-Crime Division, empowered to intervene before a violation is ever committed. Watch this webcast where we examine the technologies which make predictive analytics valuable, along with ethically minded guidance to strike the balance between vigilance and privacy.
Published By: Sprinklr
Published Date: Mar 13, 2018
"It’s more important than ever for brands to have comprehensive social media technology at their disposal. Simply buying a new solution, however, is just the beginning.
Today’s brands must deploy social media software so that it allows the highest possible return on investment, empowers them to capture new opportunities, and manage the risks inherent in social media."
Published By: Sprinklr
Published Date: Mar 13, 2018
"In 2017, brands spent 98% of their time and resources trying to find customers, and only 2% actually taking care of their customers. In a world where customers are connected, empowered, and in control, brands need to rethink what’s important.
Customer care, once the begrudged “cost center,” is becoming a top priority. In this whitepaper, Sprinklr partners with leading customer care executives to discuss the role of people, process, and technology in driving change."
When implementing an enterprise fleet management and telematics solution, enterprise fleets, large and
small, see significant value, cost-savings, and operational excellence that result in maximized profits
across your organization's bottom line.
This guide will assist you in learning about the wide range of benefits from a dynamic enterprise fleet
management and telematics software and the latest features empowering fleets to make data-driven
decisions that improve safety, efficiency, and productivity to drive long-term quantifiable success.
We all want our nation’s schools to be safe, secure learning environments where students can realize their full potential. This requires reliable, continuous communication among school personnel, both onsite and district-wide, plus the ability to instantly connect with first responders in an emergency. This seamless communication must be delivered over any network, from any location, using any device. Team Communications from Motorola Solutions provides this seamless integration, helping schools preserve the all-important safety of their students.
Team Communications empowers educational institutions to transform how they communicate, enabling individuals to share real-time information to make schools safer and staff more productive. Schools across the U.S. use Team Communications from Motorola Solutions to deliver unified voice and data to administrators, teachers, maintenance, security, coaches, and other personnel, improving decision making, increasing visibility into school activit
THE TIME IS NOW TO CREATE AN ENGAGING SHOPPING EXPERIENCE FOR EVERY CUSTOMER.
In the world of retail, the customer is always right. That’s why retailers today must ensure their staff
is well-informed, well-coordinated, armed and ready with the right information to satisfy customers in
stores. Whether it’s a customer’s question about a product or a request for a different size, shoppers
expect retail associates to be empowered with accurate answers and attentive service.
Above all, stores need to rely on strong communication technologies so retailers can deliver a seamless
experience for shoppers and keep them coming back. When retailers create an engaging experience,
customer interactions turn into transactions and occasional buyers turn into loyal brand advocates.
Motorola Solutions Two-Way Business Radios are helping retailers across the nation enhance customer
and employee interactions, efficiency and safety both in stores and warehouses – but which business
radio model is right for
Published By: BMC ASEAN
Published Date: Dec 18, 2018
Digital transformation encompasses both technological and human components. While many initiatives focus on ensuring that a company’s multi-cloud infrastructure is agile enough to meet changing demands around cloud mobile, Internet of Things (IoT), and big data, it’s equally important to empower business workers with the modern digital tools they need to be successful today. Artificial intelligence and machine learning can play a vital role on both of these fronts. In fact, 78 percent of CIOs and senior IT leaders are already looking to AI to address complexity,1 and by 2019, 30 percent of IT service desks will utilize machine learning to free up support capacity.2
The magnitude of change has forced companies to take stock of the experience they offer employees. As digital natives3 enter and advance in the workforce, talent retention is now a top priority. These workers expect to have the best tools; 93 percent of millennials cited modern and up-to-date technology as one of the most
An empowered agent workforce that delivers amazing customer experiences makes the
difference when customer loyalty is on the line.
There is a strong link between customer experience, customer loyalty, and business
profitability. That’s why organizations in every industry strive to deliver experiences that
Where is your organization today and how can you lead the digital transformation of
customer experience in a way that truly empowers contact center agents to deliver the kind
of service that will grow revenue and increase word of mouth about your brand?
In this paper, we’ll explore four ways to help you achieve this goal.
The Mobile future is here now and a network infrastructure that supports mobile initiatives needs to be flexible and scalable, while delivering uncompromised performance and security. With Citrix XenMobile MDM and Citrix NetScaler, IT can address the full range of enterprise mobility requirements.
Here’s a guide to help ensure your enterprise mobile workers are empowered with the full mobility their work requires as well as the ability to use the device of their choice. Take advantage of a complete, robust platform that addresses the full range of mobile business requirements—simply and securely.
The banking industry is being pressured by two new forces simultaneously: an increasingly stringent regulatory environment that requires new levels of data governance, and a shift to digital business processes that introduces new, nimble competitors and empowers customers in new ways.
This E-Book is intended to provide information and insights on how banking executives involved in digital transformation can successfully navigate in this new and quickly evolving landscape.
Published By: IBM APAC
Published Date: May 12, 2017
With these facts in mind, the need to help different age groups work well together is clear. Younger generations have fundamentally different views about work and the world in general, which can be problematic when they’re expected to work alongside older workers. You must find ways to bridge the gaps between generations, while empowering individual generations to work in the manner that best suits them.
Read on to learn more.
Are you trying to secure cloud applications, while reducing user friction? With the right technology, IT/Security professionals can empower employees to work securely and efficiently anywhere, anytime.
Office 365 is the world’s most used enterprise cloud application, but it’s just one of many applications and services a company might need to authenticate. This white paper explores the widespread use of Office 365, what that means from a security perspective and how a cloud-based authentication solution can enable single sign on for Office 365 and a range of other business-critical services and applications.
Learn how to achieve high assurance with a solution that is invisible to your users when you download the white paper, Secure SSO to Office 365 and Other Cloud Applications with a Cloud-Based Authentication Solution.
SAP®, the world’s largest business software company, provides a comprehensive range of enterprise software applications and business solutions to empower every aspect of business. Organizations deploying SAP have invested a significant amount of time and money in these powerful applications. By taking advantage of F5’s Application Ready infrastructure for SAP, tested and validated at SAP, organizations can achieve a secure, fast and available network infrastructure that reduces the total cost of operation and increases ROI. And F5’s FirePass SSL VPN, BIG-IP Local Traffi c Manager and WANJet appliance have been certified by SAP for integration with SAP ERP 6.0 based on NetWeaver 7.0.
Bring-your-own-device (BYOD) programs and policies empower people to choose the best device to get their work done, including personally-owned consumer smartphones, tablets and laptops. This white paper provides guidance for introducing BYOD to help people become more mobile and productive while IT adapts to consumerization in a simple, secure and controlled manner.
Mobile workspaces fulfill the vision for anywhere, anytime flexibility and productivity. People are empowered to get their work done in an always-on, fully secure environment that follows them everywhere, on any device. With seamless access to all corporate resources—even on the same devices that hold their personal content—people can get their work done faster and better for optimal business impact. By achieving true enterprise mobility, the organization as a whole gains new levels of agility and performance. This paper discusses the elements to a complete mobile workspace solution.
DatacenterDynamics is a brand of DCD Group, a global B2B media and publishing company that develops products to help senior professionals in the world's most ICT dependent organizations make risk-based infrastructure and capacity decisions.
Our portfolio of live events, online and print publishing, business intelligence and professional development brands are centred on the complexities of technology convergence. Operating in 42 different countries, we have developed a unique global knowledge and networking platform, which is trusted by over 30,000 ICT, engineering and technology professionals.
Data Centre Dynamics Ltd.
102-108 Clifton Street
London EC2A 4HW