This spotlight report examines:
• How Manufacturing Operations Management (MOM) or Manufacturing Execution Systems (MES) are key enablers of data management and Digital Transformation. Companies can combine many other opportunities with manufacturing operations in a digital journey.
• Product lifecycle management (PLM) as a high-value discipline to pair with MOM in discrete manufacturing, and the value of digital continuity across engineering, manufacturing operations, and supply chain.
• A robust integration of MOM and PLM technologies and the advent of the Digital Twin (a virtual copy of the product and how it's made) to demonstrate maturity in Smart Manufacturing and the ability to make smart products in smart factories.
The IIoT has opened up a world of opportunity for manufacturers. Take advantage of it.
The pace of automation in the contact center is accelerating as it moves from IVR and routing to
artifi cial intelligence and bots. With the digitization of contact center operations, the status quo is being
upended. Technological advances in robotic process automation (RPA), AI, and machine learning (ML)
for both customer and employee interactions are literally changing the face of customer care.
Simple, repetitive tasks don’t need a person to do them anymore. Chatbots and self-service
knowledgebases put the control in customers’ hands to resolve their own issues quickly. Information
from across the business can more easily be accessed, integrated, and analyzed to streamline backoffi ce and customer-facing functions. Companies are creating digital worker factories that leverage AI
and ML to improve their business.
Digital voices are everywhere in a digital factory. In this brief, we’ll elaborate on the technology tools digital factories use for three common functions: asset management, production planning and materials replenishment.
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