The scalability of its EP-LAN lets MMC Corp seize new opportunities without adding infrastructure. For example, Scales and Trusler are looking at virtual desktops or virtual desktop image [VDI] files for some offices and even job sites. “We’ll probably have to scale some bandwidth internally for that,” Trusler notes, “but if we do the VDI internally or we do it with an external third party, it doesn’t really matter… because we can get them on that EP-LAN network and we can get the bandwidth that we need… quickly.”
EP-LAN is scalable. In most cases, adding additional services at a specific customer location can easily be turned up by Spectrum Enterprise remotely. Choosing a fiber EP-LAN over MPLS not only met the challenge to connect MMC Corp locations: it created an IT platform that continues to scale to support rapid expansion and innovation.
Published By: LogMeIn
Published Date: Mar 19, 2015
Remote support technology, including remote control, desktop sharing, and web collaboration, is one of the most popular platforms used across TSIA service disciplines. Today’s remote support solutions offer much more than just remote control for PCs, their functional footprint is expanding to include support for more devices and richer analytics for trend analysis and supervisor dashboards. Remote support solutions are typically well regarded by users, consistently delivering one of the highest average satisfaction scores in TSIA’s annual Global Technology Survey. Service executives should acquaint themselves with the new features and capabilities being introduced by leading remote support platforms and find ways to leverage the capabilities beyond technical support. Field services, education services, professional services, and managed services are all increasing adoption of these tools to boost productivity and avoid on-site visits. Download this white paper to learn more.
Replacing an aging desktop fleet is an important investment in your business. Faster and more reliable systems that offer the latest technology provide your employees an opportunity to be more productive with less waiting while they work. New desktops also benefit your IT staff, with significantly lower power costs and support for out-of-band management to reduce costly desk side visits.
Protect against hackers by upgrading to new desktops featuring Intel’s hardware-enhanced security and supporting software. Innovative hardware enhancements, built into Intel®-powered desktops since mid-2013, “harden” key information and commands normally executed in software, giving your business maximum protection. Read this paper to learn what your organization can do to overcome security challenges.
A new 14th generation Dell EMC PowerEdge R740xd server equipped with NVIDIA Tesla M10 GPUs and powered by Intel Xeon Scalable processors delivered high-density graphics acceleration in a virtual enterprise environment
As more users move to modern, graphics-intensive Microsoft® Windows® 10 environments, companies using a virtual desktop infrastructure (VDI) need increasingly robust server resources
to support them. Your company should strive to get the most from each server and maximize datacenter space while providing an excellent end-user experience.
The Kofax enterprise capture platform offers unmatched scalability from centralized to highly distributed environments, from individual desktops to enterprise deployments and from basic archival scanning to powerful document classification and separation and data extraction. The company's market leading technology supports a wide variety of input devices and line of business applications, providing a strong enterprise-wide platform on which to standardize document driven processes.
Desktop virtualization helps organizations support business priorities that are crucial for growth. By freeing people to work in more places, this increases productivity and efficiency for workers. Learn how to maximize virtualization to drive growth
As small businesses grow, many reach a point when their computing systems falter. A company with only a handful of employees can usually get by with disconnected computers and software packages. But as you add desktops, laptops and other devices to support an increasing headcount, the system can become so cumbersome that productivity and customer service start to suffer.
This IDC MarketScape includes vendors that create and sell software in the client virtualization space, with a focus on centralized virtual desktops, distributed virtual desktops, and virtual user session (VUS) software. Vendors that only offer user state virtualization and/or software products that support virtual client computing deployments but not one of the aforementioned products will not be included in the IDC MarketScape graphic or profiles. This is because these types of solutions address a specific or niche need in the market but do not, by themselves, provide a complete software solution that an end customer can purchase on a standalone basis or in addition to a Microsoft Server version.
VMware Horizon® 7 offers full-featured support for hosted applications and shared desktop sessions, expanding the capabilities of the leading virtual desktop infrastructure (VDI) platform. Tightly integrated with Microsoft Remote Desktop Services (RDS), Horizon can deliver hosted applications and desktop sessions, virtual desktops, and VMware ThinApp® virtualized applications, all supported on the devices end users want to use.
This white paper provides guidance for adding support for hosted applications and desktop sessions to your VMware Horizon infrastructure. Whether the goal is to integrate an existing RDS environment for combined management with VMware Horizon virtual desktops or deploy hosted applications and desktop sessions for the first time, VMware Horizon provides the technology required and a simple path forward.
In this case study, you'll discover the tangible benefits to IRMC when they used VMware Virtual Desktop Infrastructure to virtualize their call center operations and support multiple call centers from a central data center. Their IT staff achieved increased flexibility, faster provisioning, redeployed IT staff, reduced IT costs, and improved competitiveness. Finally, review a detailed financial analysis to back up IRMC's 73% annual ROI, and see how they saved.
What is a digital workspace and what does it take to create one? If we break it down, the workspace is a portal for end users into all of their apps and online services that they canseamlessly and securely access across devices and locations. But what makes the workspace of today different from the desktop or mobile device of the past? And how can you move forward with delivering a digital workspace?
Download this solution brief to learn how VMware® Workspace™ ONE™is designed to deliver a digital workspace that integrates device management, application delivery, and identity management into a single platform on your terms, via your data center, in the cloud, or through a combination of the two. This workspace can be accessed by your end users across devices and locations and be centrally secured and supported to streamline management and improve the quality of services you deliver across the entire organization.
We deliver the power you need to give your
users an uncompromised experience and the
flexibility to tailor a solution to your needs and
budget. Delivering virtual desktops on Cisco
HyperFlex systems makes your job easier while
also enabling you to provide excellent support
to your users now and into the future. It’s time
to plan your transition to Windows 10. Cisco
HyperFlex systems with NVIDIA GRID and VDI is
VDI deployments offer tremendous advantages but can also impact server and network resources significantly. A complete VDI solution should deliver a reliable, high-performing desktop user experience while taming complexity and supporting scalability within a secure, stable framework.
Virtual Desktop Infrastructure (VDI) holds the promise not only of consolidating desktop computing into the data center for improved manageability, efficiency, and security, but also for supporting new services such as bring-your-own device and desktop mobility.
To bolster consumer trust in the foundation of ecommerce before it was irreparably damaged, several CAs and browser vendors came together to establish a higher security approach based on common standards: Extended Validation SSL certificates.
EV SSL is universally supported by all desktop browsers and provides an EV trust indication. All mobile browsers support EV SSL and some provide an EV indication.
Extended Validation SSL certificates have the highest impact on consumers, reassuring them that the site they are visiting is legitimate through visual cues in un-modifiable parts of the browser interface “chrome.”
For example, the latest versions of Microsoft Internet Explorer, Google Chrome, Mozilla Firefox, Opera and Apple Safari display the corporate name with a green background for sites protected by an Extended Validation SSL certificate.
Forrester interviewed a Citrix customer currently using Citrix XenApp to determine the cost savings and business benefits of XenApp. In the process, they discovered that the company reduced desktop support costs by $1.7 million, by delivering key business applications via XenApp. Read this white paper to examine the use cases and the cost savings and benefits achieved.
For companies that sell products or services that require technical support, the support customers receive might be the only personal experience they can use to gauge their satisfaction with an organization. Since, for many of these organizations, customer satisfaction directly affects revenue, measuring customers’ satisfaction with the service experience and the services provided is extremely important as it enables these organizations to manage and improve the customer experience. This HDI Research Corner report reveals the findings from 264 support organizations that provide technical support for the services or products used by customers.
Customer service has evolved from a reactive activity viewed largely as a cost center-based tactical necessity, to a proactive management task that can in many ways set a company apart from the competition. At the same time, the channels by which customers receive support are growing and fragmenting very rapidly. The telephone is still the primary mode of support, but is steadily declining as text, social media, chat, knowledge bases, email and online communities provide new avenues for customers to get the help they need. Some organizations are embracing this evolution by implementing technologies that enable them to interact with customers regardless of the channel or the device they’re using. This approach not only improves customer service, but also boosts the brand image and helps companies achieve broader business goals.
Organizations worldwide are using virtual desktop infrastructure (VDI) to run virtual desktops in the
datacenter and deliver these to employees as a managed service. End users gain a familiar, personalized
environment they can access anywhere from any device, while administrators gain control and security. With
VMware® Horizon View™ (formerly VMware View), IT professionals can implement a VDI infrastructure to help
drive down operational costs, enhance security, and support a mobile workforce.
The workforce is going mobile. According to Forrester, more than half of employees carry at least three
devices for work. And many are bringing their own smartphones, tablets, and other devices to work, a
phenomenon that’s grown so popular it now has its own acronym—Bring Your Own Device (BYOD).
So it comes as no surprise that, according a survey by SpiceWorks, 60% of small and medium businesses are
considering using a virtual desktop infrastructure (VDI) as part of their BYOD strategy. Many of these organizations
are relying on VMware® Horizon View™ (formerly VMware View), because it enables organizations to implement a
VDI infrastructure that reduces operational costs, enhances security and supports a mobile workforce.
Kinder Design Inc., a design and engineering services consulting firm, developed the Lift Top — an adjustable desktop table which enables users to comfortably work in either a sitting or standing position. With SOLIDWORKS Premium software, the firm automated the design process, cut development time and reduced the number of prototypes. This case study shares how Kinder Design implemented SOLIDWORKS Premium design and analysis software to support services and drive innovative product development.
With server virtualization now well established in the world's datacenters, IT leaders are turning their attention to virtualizing and centralizing desktop PCs to address some of their toughest computing challenges:
. Managing complex end-user hardware and software infrastructure
. Securing networks and information assets
. Supporting a global workforce in an environment of constant change
Customization is the toughest part of maintaining an environment that keeps users productive. You have to make every desktop, whether physical or virtual, exactly right for each user without crushing IT administration resources that are already stretched to the limit.Quest Workspacetm Desktop Authority ®-part of Quest's User Workspace Management solution-gives you a single console to configure, manage, secure and support each user's unique workspace-including the most targeted mix possible of resources, security requirements, applications, peripherals and even Outlook settings-wherever that user logs in. Desktop Authority complements traditional desktop management-focused on software deployment and asset tracking-with true user environment management for companies of all sizes and all infrastructures.
Organizations need a comprehensive solution to cope with the many challenges present in managing Windows desktops. Desktop Authority enables organizations to centrally configure, manage, secure and support desktops from a simple, easy to use interface. It provides the most flexible and granular control over desktops and user settings in the market today no product can offer.
DatacenterDynamics is a brand of DCD Group, a global B2B media and publishing company that develops products to help senior professionals in the world's most ICT dependent organizations make risk-based infrastructure and capacity decisions.
Our portfolio of live events, online and print publishing, business intelligence and professional development brands are centred on the complexities of technology convergence. Operating in 42 different countries, we have developed a unique global knowledge and networking platform, which is trusted by over 30,000 ICT, engineering and technology professionals.
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