Despite the rise in chat adoption, many organizations are still not providing the service their customers expect. That’s why it’s essential to follow proven best practices, including defining goals, identifying key metrics, and appropriately hiring and training staff. With these foundations in place, organizations can establish routing and queuing practices, before customizing the solution to meet their specific needs, and fine-tuning analytics to further improve performance.
To learn more about how Oracle Chat Cloud Service can improve CSAT, customer loyalty, and revenue for your organization, visit oracle.com/goto/chatbestpractices
Published By: Workday
Published Date: Jul 19, 2017
Today’s business climate demands that corporations have a flexible computing infrastructure. Because of the agility it provides, cloud computing is garnering interest in many organisations. As they look at such possible deployments, however, some CIOs become hamstrung by security concerns. They feel that the traditional method of securing information in premises-based systems is the best way. While that option worked for many years, the threat landscape today is more diverse and more potentially damaging than ever before.
The VMware enterprise-ready, cloud management platform is purpose built for hybrid cloud, and designed to work in heterogeneous environments. It enables you to deliver and manage infrastructure and applications quickly for the business, while maintaining IT control. To learn more about the industry’s most complete cloud management platform, read about our customer deployments globally.
In this Technology Adoption Profile we explore the current state of replication in SMB IT departments and in particular the use of SAN-based replication. We find strong demand for both synchronous and asynchronous SAN-based replication, as well as the need to replicate data within the SMB’s own data center facilities, either to a colocated secondary array or to one within 5 km [approximately 3 miles](a campus or metro-style deployment). We also find that in order for SMBs to protect more data using replication, they need replication solutions that are non-disruptive, easy to use, and inexpensive.
Over time, hybrid cloud will increasingly become the mainstream deployment model for IT infrastructure. Flash storage brings with it many benefits necessary in hybrid cloud environments, and IDC already views it as a requirement for enterprise workloads that have any performance sensitivity. This IDC white paper discusses the state of enterprise storage with respect to the evolving cloud storage market, explains why flash storage is needed in these environments, and then discusses what Pure Storage, a leading all-flash array vendor, brings to the table in this area. The document concludes with a short service provider case study.
Published By: Rackspace
Published Date: Jan 09, 2012
Distributed computing has been pervasive in IT organisations for nearly two decades, but the tables are beginning to turn.
This whitepaper discusses Rackspace's experience in quick deployment and hosting of VDI environments.
Dans les organisations agiles d’aujourd’hui, les équipes de production se trouvent face à un défi de taille : déployer en production les nouvelles versions immédiatement après les phases de développement et de test. Pour assurer la réussite d’un tel déploiement, il est nécessaire de mettre en œuvre un processus automatique et transparent. ce processus, nous l’avons baptisé Zero Touch Deployment™.
cet article examine deux approches du Zero Touch Deployment : une solution basée sur les scripts et une plate-forme d’automatisation de la mise en production. Il indique comment chacune de ces approches peut résoudre les principaux défis technologiques et organisationnels face auxquels se trouvent les organisations agiles lorsqu’elles décident d’implémenter un système de déploiement automatique.
cet article commence par retracer le contexte commercial et technologique qui pousse les organisations agiles à se tourner vers des solutions d’automatisation du déploiement.
Just a few years ago, many organizations turned to private cloud environments to help increase flexibility and control costs—largely because of the immaturity and lack of control within the public cloud environments then available. Today, however, the decision to “go cloud” is less of a binary, and more of a spectrum of choices, spanning different deployment models (public, private and hybrid) and service types, including IaaS, PaaS and SaaS.
Unlike Wi-Fi access, 3G mobile broadband is available anywhere users have a mobile phone signal-from. From taxis, to trains, to remote stretches of road - your workforce will have access to critical data. If your company is even considering about deploying mobile broadband to its workforce, read this guide now!
Read this whitepaper now to learn all about 4G. New technologies, benefits and features of 4G will all be discussed in this white paper. Read now if you are considering future 4G deployment and find out how iPass can help!
VSPEX EUC with XtremIO redefines virtual desktop deployments, ushering in a new era of unparalleled user experience and unprecedented performance, with the proven simplicity, efficiency, and flexibility of VSPEX.
Published By: Delphix
Published Date: Feb 28, 2013
Download this paper to learn how a virtual data storage solution can provide a simple and effective way to overcome obstacles and enable rapid deployment of multiple development and test databases against production systems with minimal storage use.
Blue Coat demonstrated bandwidth reduction of up to 95%, and up to 40 times faster response time across all the WAN conditions. Find out more about how the joint solution provides a tremendous improvement in the user experiences of SAP BusinessObjects Enterprise for all WAN conditions tested in this complimentary white paper.
Whether being considered to support an organization's initial private cloud deployment or help an organization recover from a false start, an entry-level private cloud automation solution can enable IT teams to quickly demonstrate the value of IaaS.
"Today’s data centers are being asked to do more at less expense and with little or no disruption to company operations. They’re also expected to run 24x7, handle numerous new application deployments and manage explosive data growth. Data storage limitations can make it difficult to meet these stringent demands.
Faced with these challenges, CIOs are discovering that the “rip and replace” disruptive migration method of improving storage capacity and IO performance no longer works. Access this white paper to discover a new version of NetApps storage operating environment. Find out how this software update eliminates many of the problems associated with typical monolithic or legacy storage systems."
There are a number of benefits beyond total cost of ownership to deploy cloud ERP, including increased flexibility, deployment, busines continuity and usability. Plex was in the Cloud before Cloud was cool - helping manufacturers run their business from the shop floor to the top floor.
This paper examines that there are all sorts of elements—differing applications, attitudes, budgets, outcomes for the business—that go into the decision of how much and what type of solid-state storage to use. And how this large range of use cases inherently means that users are going to need a portfolio of solid-state deployment options because no single product is going to solve everything for everyone. The paper then examines NetApp’s flash portfolio and belief that the right storage solution at all times balances performance, capacity, functionality and manageability: this means that for flash too, multiple approaches will become the standard for enterprises as they evolve their long-term IT strategies.
Published By: Polycom
Published Date: Oct 17, 2016
Skype for Business on the worker’s desktop for IM and presence is a great place to start the deployment, but it’s just the beginning of the Skype for Business journey. By taking the right steps, organizations will realize a rapid ROI with lower costs and more productive users. Download this white paper to learn more!
This report presents the results of ESG Lab’s validation testing of the McAfee Next Generation Firewall. Integrating application control, intrusion detection, and evasion prevention, the product is designed to provide next generation firewall services, leveraging a unified software core to enable the deployment of multiple security services when and where they are needed.
When done right, a next generation firewall with plug-and-play capabilities can typically be up and running within a few minutes. Find out how you can quickly deploy hundreds of firewalls remotely with the latest NGFW.
This report from 451 Research examines the data management challenges faced by companies in a hybrid cloud environment and provides recommendations for IT professionals responsible for cloud deployments.
Published By: Intralinks
Published Date: Apr 13, 2015
While file sharing proliferates in the enterprise environment, the unsecure and unsanctioned deployment of file sharing technologies poses significant risk to organizations.
Extensive new research conducted by Ponemon Institute in North America and Europe, sponsored by Intralinks, reveals that individuals are behaving badly, organizations are addressing the challenges inadequately, and IT professionals feel a loss of control.
Here is just a sample of the results:
• Half of all respondents lack the confidence to deal with risky file sharing practices
• 62% of respondents accidently sent files to unauthorized individuals outside the organization
• 70% of organizations do not conduct regular audits to determine if file sharing activities are in compliance with regulations
Download this research report now to find out:
• The extent of the risk associated with unsecure file sharing
• The individual behaviors driving and organizational responses to information loss
Published By: Dell EMC
Published Date: Aug 03, 2015
XtremIO reduces datacenter footprint and complexity with unstoppable in-line data reduction capabilities which address storage sprawl for Exchange databases. Thin provisioning doesn’t just eliminate space at the end of the drive, it eliminates all of the whitespace found within the database!
DatacenterDynamics is a brand of DCD Group, a global B2B media and publishing company that develops products to help senior professionals in the world's most ICT dependent organizations make risk-based infrastructure and capacity decisions.
Our portfolio of live events, online and print publishing, business intelligence and professional development brands are centred on the complexities of technology convergence. Operating in 42 different countries, we have developed a unique global knowledge and networking platform, which is trusted by over 30,000 ICT, engineering and technology professionals.
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