Comdata Group is one of the world's largest business process outsourcing (BPO) providers. It operates hundreds of call-centers around the globe, with tens of thousands of employees offering, a variety of services, including sales and customer service.
In a competitive BPO market, Comdata was looking for ways to increase the productivity and efficiency of its agents. It looked for a unified solution that would successfully engage employees, drive higher accountability and better focus them on their performance.
Using Gameffective's platform, Comdata deployed gamified, real-time performance management. This process provides employees with the ability and motivation to self-track their performance against goals and benchmarks, and offers just-in-time coaching based on their needs. The results were impressive: 12% increase in sales per hour, and significant reductions in both new-hire learning curves and in ongoing training time.
Read the case study to learn how Comdata:
Published By: Brocade
Published Date: Nov 25, 2015
Improving traffic management can deliver big benefits, especially across a global infrastructure. Read this Brocade white paper to see how virtualizing traffic management helps you improve business continuity and transform the customer experience-without the cost and management overhead of additional hardware.
Cloud computing and the "bring your own device" (BYOD) trend will impact the design of future datacenters and their supporting networks. To attain the kind of business agility that companies now demand, network infrastructure needs to provide the flexibility required by cloud application workloads and the changing traffic patterns fostered by BYOD. To make networks more agile, new approaches to network implementation need to be enabled. As these trends continue, application delivery controllers (ADCs) will be critical elements in the new network infrastructure. This Technology Spotlight examines these trends and the role that F5 Networks' integrated scalable platform plays in this strategic market.
Published By: Riverbed
Published Date: Feb 26, 2015
To increase agility while lowering costs, IT organizations are using virtualization and cloud-based infrastructure services to consolidate and reduce the number of physical servers and data centers across the enterprise. IDC estimates that, by 2015, more than 20 percent of the information running through servers will do so on virtualized systems. This percentage increases along with the size of the company, with some larger organizations using 100 percent virtualized systems. IDC predicts that, over the next decade, the amount of information managed by enterprise data centers will grow by a factor of 50.
Published By: Riverbed
Published Date: Feb 26, 2015
Nobody can afford to lose data. But managing data, including backup and availability, in locations can present many logistical and technological challenges that bring complexity, expense, and risk. It doesn’t have to be that way, though. A new branch converged infrastructure approach allows organizations to project virtual servers and data to remote offices, providing for local access and performance while storing the data in centralized data centers. Enterprises can now do business across the globe in any location without putting data at risk.
Published By: Riverbed
Published Date: Mar 23, 2015
Many organizations have invested in converged infrastructure for data centers. In remote offices however, servers and storage exist as isolated islands of disparate infrastructure that require management through separate operational processes.
Published By: Riverbed
Published Date: Jul 22, 2015
As enterprise computing has evolved, businesses have been shifting to a “hybrid enterprise” where core applications and data can be located in private data centers and public clouds. The growth of hybrid cloud deployments accelerated the transition to hybrid wide-area networks (WANs). Private networks, such as MPLS, are being joined by Internet connections that offer a choice in delivery
channels—costly, but predictable, networks for mission-critical loads and cheaper public networks for bulk loads such as data backups.
This Frost & Sullivan whitepaper provides an overview of the latest DDoS attack trends, and offers examples of how cloud service and hosting providers can use Arbor Networks solutions to protect their data centers from DDoS attacks and increase revenue by offering Arbor-based, managed DDoS protection services.
Departments of roads and highways around the world have begun to implement technology solutions to improve the safety of their highways, lessen congestion and manage traffic more efficiently. Intelligent Transport Systems (ITS), as these systems are known, require reliable, secure and scalable networks to link cameras, sensors, signage, signaling and vehicles to remote data centers and operation centers.
These networks will be deployed in harsh environments and will pose their own unique challenges to operate, maintain and manage.
In this application note, we will present the unique requirements of ITS networks and discuss how AlcatelLucent Enterprise products and technologies not only meet today’s ITS requirements, but are designed to grow and scale to meet tomorrow’s as well.
This white paper looks at HP's approach to Data Center Transformation and how it can help enterprise data centers reduce costs, manage risks, and support business growth. Learn about the 4 key factors which should influence your data center transformation strategy. See first hand how HP embarked on a three-year transformation program for its own data centers. This ambitious program involved rationalizing 85 data centers into just six global ones- with tangible and measurable benefits.
Join Forrester Research and HP in this webinar which explores common myths about IT disasters and analyzes different strategies to protect a company's information assets based on risk and cost. Stephanie Balaouras of Forrester analyzes 5 common myths around IT disasters e.g. disasters and loss of a data centers are rare.
This white paper explores the challenges of increasing computing power in resource-constrained physical spaces and data centers experiencing high growth. We also explore how intelligent rack PDUs can meet these challenges and address critical uptime and capacity planning issues.
Server virtualization is a technology that has taken hold with amazing speed and is now firmly entrenched with overwhelming success in many data centers. This perspective document recaps why you should be moving ahead quickly with virtualization (if you haven’t already done so), what the implications are for IT and the business, and what the future holds as the ramifications of virtualization become apparent.
As organizations continue to deploy server virtualization, questions have shifted from "if" to "how." Out of all 220 inquiries Forrester's IT infrastructure and operations team answered on data centers, servers, and virtual appliances in 2008 to date, 72 were specifically in regard to server virtualization. These IT professionals' most common inquiries addressed vendor comparison, optimum physical to virtual consolidation ratios, expected ROI, and situation-specific concerns regarding the possible benefits that virtual servers could provide. These inquiries came from organizations in the early stages of implementing server virtualization — if you are considering or are in the process of implementing, you too should be asking these questions.
Data centers are large, important investments that, when properly designed, built, and operated, are an integral part of the business strategy driving the success of any enterprise. Yet the central focus of organizations is often the acquisition and deployment of the IT architecture equipment and systems with little thought given to the structure and space in which it is to be housed, serviced, and maintained. This invariably leads to facility infrastructure problems such as thermal “hot spots”, lack of UPS (uninterruptible power supply) rack power, lack of redundancy, system overloading and other issues that threaten or prevent the realization of the return on the investment in the IT systems.
Today's IT executives are not only expected to create and maintain high-availability IT environments, but they are also expected to implement green initiatives to satisfy customers, analysts, and government agencies that are worried about the impact of modern, energy-thirsty data centers on the environment. Is such a dual mandate reasonable? Can companies be expected to maintain service levels and reduce their carbon footprints at the same time? The White Paper offers a description of the different types of services available to improved energy efficiency data center design and a prescription for successful implementation.
Today's data centers are embarking down a path in which "old world" business, technology, and facility metrics are being pushed aside in order to provide unparalleled service delivery capabilities, processes, and methodologies. The expectations derived from today’s high-density technology deployments are driving service delivery models to extremes with very high service delivery capabilities adopted as baseline requirements within today’s stringent business models. Part of the "revolution" that is driving today's data center modeling to unprecedented high performance and efficiency levels is the fact that computer processing advances with regard to high-performance and smaller footprints have truly countered each other.
The recent release of the Environmental Protection Agency (EPA) study on data center energy efficiency is adding fuel to the fire in the research and development of new ways to reduce energy use in centers. The findings, summarized on the EPA website, are staggering: Data centers consumed about 60 billion kilowatt-hours (kWh) in 2006, roughly 1.5 percent of total US electricity consumption -Energy consumption of servers and data centers has doubled in the past five years and is expected to almost double again in the next five years to more than 100 billion kWh, costing about $7.4 billion annually.
Data centers are large, important investments that when properly designed, built and operated, are an integral part of the business strategy driving the success of any enterprise, yet the central focus of organizations is often the acquisition and deployment of the IT architecture equipment and systems, with little thought given to the structure and space in which it is to be housed, serviced and maintained. This invariably leads to facility infrastructure problems, such as thermal hot spots, lack of UPS, rack power, lack of redundancy, system overloading and other issues that threaten or prevent the realization of the return on the investment in the IT systems.
Data centers are large, important investments that, when properly designed, built, and operated, are an integral part of the business strategy driving the success of any enterprise. Yet the central focus of organizations is often the acquisition and deployment of the IT architecture equipment and systems with little thought given to the structure and space in which it is to be housed, serviced, and maintained.
To accommodate increasingly dense technology environments, increasingly critical business applications, and increasingly stringent service level demands, data centers are typically engineered to deliver the highest-affordable availability levels facility-wide. Within this monolithic design approach, the same levels of mechanical, electrical, and IT infrastructure are installed to support systems and applications regardless of their criticality or business risk if unplanned downtime occurs. Typically, high redundancy designs are deployed in order to provide for all eventualities. The result, in many instances, is to unnecessarily drive up both upfront construction or retro-fitting costs and ongoing operating expenses.
The need for reliable data centers is growing, especially in the small to medium sized business market. So too is the price of data centers -- both in terms of initial cost and Total Cost of Ownership (TCO) -- as equipment, service and utility costs continue to escalate. How is a data center manager going to support an IT-based business strategy that hinges on high availability, at a reasonable business cost? Insource? Outsource? Build? Lease? This presentation looks at the factors driving data centers costs, their impact, how they can be controlled, and how to justify the data center you need.
DatacenterDynamics is a brand of DCD Group, a global B2B media and publishing company that develops products to help senior professionals in the world's most ICT dependent organizations make risk-based infrastructure and capacity decisions.
Our portfolio of live events, online and print publishing, business intelligence and professional development brands are centred on the complexities of technology convergence. Operating in 42 different countries, we have developed a unique global knowledge and networking platform, which is trusted by over 30,000 ICT, engineering and technology professionals.
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