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Results 1 - 25 of 2912Sort Results By: Published Date | Title | Company Name
Published By: SimpliVity     Published Date: Jan 07, 2016
This Forrester Total Economic Impact ™ (TEI) study examines the return on investment (ROI) that enterprises realize by deploying SimpliVity technology. The study, which was commissioned by SimpliVity, found that customers who deployed SimpliVity hyperconverged infrastructure realized storage efficiencies of 60:1 on average, with a composite ROI of 224% and payback on their initial investment in just 6.6 months.
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storage management, hyperconvergence, simplivity, convergence
    
SimpliVity
Published By: SimpliVity     Published Date: Jan 07, 2016
There’s no denying that hyperconverged infrastructure is hot right now, promising to dramatically shift the way infrastructure is procured, deployed and managed. But questions remain. Is it actually addressing the real-world concerns faced by real-world customers? What are the catalysts driving organizations to evaluate hyperconvergence and are they finding that the results match the hype when they actually do deploy? Get the fast facts from this SimpliVity eBook based on research from ActualTech Media, segmented and re-analyzed just for EMEA.
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desktop virtualisation, cloud computing, cloud management, networking, data center
    
SimpliVity
Published By: Entrust Datacard     Published Date: Nov 15, 2017
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Entrust Datacard
Published By: Limelight     Published Date: Feb 16, 2018
People today expect to have a compelling, interactive, and engaging digital experience. Few companies can exist without a website. In a lot of cases, the Internet is the main stream for their customers to gather information, and the performance of their website directly affects their business. So, what measures can companies take to prevent site delays and improve performance? This white paper will explain the mechanism of a CDN and points to consider when selecting a CDN service.
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content delivery network, cdn, digital content delivery, mobile delivery, global content delivery, live streaming, video on demand, video delivery, website performance, website acceleration, digital rights management, drm
    
Limelight
Published By: Limelight     Published Date: Feb 16, 2018
When it comes to delivering digital content, downtime isn’t the only concern. Today a poor user experience can be just as damaging as an outage. According to Limelight research, 78% of people will stop watching an online video after it buffers three times, and the majority of people will not wait more than 5 seconds for a website to load. Organizations looking to deliver great digital experiences for their customers often choose to deliver that content using Content Delivery Networks (CDNs). Using multiple CDNs to deliver these digital content experiences promises even greater levels of availability and performance. But it brings with it a host of questions. In this paper we’ll explore the 5 things you should know about multi-CDN in order to determine if it might make sense for your business.
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content delivery network, cdn, multi-cdn, multiple cdns, website performance, website acceleration, digital content delivery, mobile delivery, global content delivery, live streaming, digital streaming, video on demand, vod, video delivery, over the top content delivery
    
Limelight
Published By: Microsoft     Published Date: Mar 23, 2018
Expectations for Customer Service continue to rise around the globe. Customers expect more from brands when it comes to convenience, resolution times, and agent expertise. Evolving customer preferences are tightly linked to innovations in digital technology, and brands must embrace both in order to keep pace with heightened expectations. The good news is that brands that can deliver on expectations are rewarded with higher rates of customer retention and loyalty. The Microsoft 2017 State of Global Customer Service survey polled 5,000 people from Brazil, Germany, Japan, the United Kingdom and the United States. We continue to find commonalities along with distinct differences between locals. And though people in all age groups are embracing new digital trends, millennials especially are shaping the way brands need to think about the future of customer service engagement.
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Microsoft
Published By: Dell EMC & Intel     Published Date: Apr 13, 2018
The pace of business is lightning fast. Technology runs faster – and customers want service even faster still. To keep up with the demands of a company in this age, you need hardware infrastructure capable of supporting large amounts of work with a more responsive experience. Our work in the Principled Technologies datacenter showed that the 14th generation Dell EMC™ PowerEdge™ R720xd could deliver just that. Intel Inside®. New Possibilities Outside.
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Dell EMC & Intel
Published By: Dell EMC & Intel     Published Date: Apr 13, 2018
Your company is collecting more data than ever before; your customers’ pain points, habits, and desires all flow in and out of your business each second. To mine the most value from that data, and to get the answers you need at a competitive speed, you need to employ server solutions powerful enough to handle complex analytics software. In the Principled Technologies datacenter, we compared a legacy Dell EMC™ PowerEdge™ R720xd powered by Intel® Xeon® Platinum processor’ to the new PowerEdge R740xd (powered by Intel® Xeon® Scalable processors) in three storage configurations: with basic hard drives, with SATA SSDs, and with NVMe SSDs. Intel Inside®. New Possibilities Outside.
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Dell EMC & Intel
Published By: Dell EMC & Intel     Published Date: Apr 13, 2018
The pace of business is lightning fast. Technology runs faster – and customers want service even faster still. To keep up with the demands of a company in this age, you need hardware infrastructure capable of supporting large amounts of work with a more responsive experience. Our work in the Principled Technologies datacenter showed that the 14th generation Dell EMC™ PowerEdge™ R720xd could deliver just that. Intel Inside®. New Possibilities Outside.
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Dell EMC & Intel
Published By: Dell EMC & Intel     Published Date: Apr 13, 2018
Your company is collecting more data than ever before; your customers’ pain points, habits, and desires all flow in and out of your business each second. To mine the most value from that data, and to get the answers you need at a competitive speed, you need to employ server solutions powerful enough to handle complex analytics software. In the Principled Technologies datacenter, we compared a legacy Dell EMC™ PowerEdge™ R720xd powered by Intel® Xeon® Platinum processor’ to the new PowerEdge R740xd (powered by Intel® Xeon® Scalable processors) in three storage configurations: with basic hard drives, with SATA SSDs, and with NVMe SSDs. Intel Inside®. New Possibilities Outside.
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Dell EMC & Intel
Published By: Dell EMC & Intel     Published Date: Apr 13, 2018
The pace of business is lightning fast. Technology runs faster – and customers want service even faster still. To keep up with the demands of a company in this age, you need hardware infrastructure capable of supporting large amounts of work with a more responsive experience. Our work in the Principled Technologies datacenter showed that the 14th generation Dell EMC™ PowerEdge™ R740xd powered by Intel® Xeon® Platinum processor could deliver just that. Intel Inside®. New Possibilities Outside.
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Dell EMC & Intel
Published By: This program is brought to you by Oracle and Intel     Published Date: Mar 15, 2018
IDC has put the business value of the Oracle Exadata to the test by interviewing eight customers. They reported better business outcomes and efficiencies as a result of improved database performance, scalability, and reliability. The resulting whitepaper also reveals business value highlights, such as 429 percent five-year ROI, US$222,000 additional revenue per 100 users, and 94 percent less unplanned downtime.
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This program is brought to you by Oracle and Intel
Published By: Optimizely     Published Date: Apr 06, 2018
Welcome to the conversion best practices toolkit from Optimizely! You’re already one step closer to delivering meaningful digital experiences and turning prospects into customers. In an increasingly competitive landscape where customers demand more from their digital interactions with companies across a growing number of communication channels, customer acquisition can be a big challenge. In this toolkit, you’ll find a variety of resources aimed at helping you identify conversion optimization opportunities and acquire new customers with greater efficiency.
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Optimizely
Published By: Optimizely     Published Date: Apr 06, 2018
Optimizely helps companies better understand and serve their customers. Every touchpoint with a customer is an opportunity to win that customer’s heart, make them great, and make them better. By experimenting everywhere, businesses have a powerful strategy for reorienting towards their customer as the true north, striving to iterate quickly, make improvements, and deliver customer experiences that are delightful and fuel growth. Optimizely enables you to experiment everywhere—both across the organization and across every interaction you have with a customer. In a company that experiments everywhere, everyone from Marketing to Product Management, Design, Engineering, and the C-Suite can inform their decisions with experiments that engage customers for their reactions.
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Optimizely
Published By: NetApp     Published Date: Mar 05, 2018
New innovations in storage technology are changing the game for data centers, and NetApp is working to help our customers capitalize on them. The introduction of faster and faster media types and more efficient mechanisms to access those media across well-defined SAN and Ethernet infrastructures will unlock unprecedented speeds, lower latencies, and dramatic improvements in system and application efficiency.
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netapp, database performance, flash storage, data management, cost challenges
    
NetApp
Published By: Redstor UK     Published Date: Mar 12, 2018
A majority of businesses have adopted digital platforms across multiple channels and in many cases successfully utilised them to drive efficiency and profitability. Technology, and the data that often underpins it, has become an extremely valuable asset for businesses of all sizes. The way that companies do business has also changed and technology has played a key role in this, customers now expect instant gratification and a service model that suits their specific needs. This paper will analyse the cause and effect of companies implementing digital transformation strategies and understand the role of cloud technologies within this. It will also explore some of the wider aspects of business transformation and the journey’s businesses take to implement innovative technologies.
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digital, transformation, innovation, cloud, business, optimization
    
Redstor UK
Published By: F5 Networks Inc     Published Date: Mar 30, 2018
Some organizations have carefully crafted strategies for cloud technology adoption; but for most, their journey to the cloud has been an ad hoc affair. Many have deployed applications in a number of different clouds: public clouds, private clouds, and even combinations of the two. While public and private clouds demonstrate how effective they can be in enabling companies to deploy applications quickly, hybrid cloud strategies prove the value of hosting applications in both cloud and on-premises environments. Similarly, SaaS offerings transform the way businesses interact with customers, partners, and vendors.
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cloud, public, private, technology, organizations, strategies, business
    
F5 Networks Inc
Published By: Mimecast     Published Date: Apr 13, 2018
In February 2018, mandatory database laws went into effect in Australia. ultimately these laws are about protecting average Australians’ data from criminal organizations. Equifax and the Red Cross were recent victims of these attacks. Watch now to learn more about how these laws will affect your business as you make changes to protect your customers’ data.
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Mimecast
Published By: Genesys     Published Date: Feb 21, 2018
Routing is a fundamental component of your customer experience strategy. True omnichannel routing breaks down channel silos and gathers intelligence upfront through context and data to deliver the personalized, seamless engagement your customers now expect. Learn how you can move beyond single interactions with true omnichannel routing: • Dynamically match customers from any touchpoint, over any channel, to the agent with the optimal insights, skill set and proficiency • Enable seamless transitions between digital self-service and live employee contact • Replace single, random interactions with thoughtfully designed and optimized customer journeys
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contactbabel, contact center, omnichannel, routing, customer experience
    
Genesys
Published By: Genesys     Published Date: Feb 21, 2018
Artificial intelligence (AI) can’t replicate the human touch, but it can ease your agents’ burden by handling many simple, repetitive requests. A new Forrester Consulting paper offers a look at the strengths and weaknesses of both AI and humans independently, yet how blending them together can give your customers the seamless end-to-end experience they expect. See how enterprises around the world use AI to improve customer service and uncover new revenue streams, the challenges they overcame, and why a blended solution with live agents makes sense. Download the paper to learn three key recommendations on using AI to improve agent productivity, agent satisfaction, and customer satisfaction.
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forrester, artificial intelligence, consulting, customer experience
    
Genesys
Published By: Genesys     Published Date: Feb 21, 2018
In the ongoing evolution of the customer experience, organizations continue to rely on phone and email while introducing new customer engagement channels. With the channel mix rapidly changing, it has become more important than ever to accurately identify and proactively deploy the next-best channels for engaging customers today and tomorrow. Gartner Research has profiled 15 ways that organizations will engage customers over the next 20 years. This includes augmented reality, virtual reality and mixed reality immersive solutions which will be adopted by 20% of large enterprises by 2020. By learning which engagement channels will best meet your customers’ needs in the future and prioritizing those aligned with your business model, you can improve customer engagement and
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gartner, customer engagement, customer experience, gartner research
    
Genesys
Published By: Genesys     Published Date: Feb 22, 2018
Your customers expect effortless and personalized engagement across all their channels. Delivering exceptional customer service requires the platform, infrastructure, applications and resources to identify, route and switch interactions seamlessly between agents and channels, while keeping relevant data available throughout the customer journey. Download this paper to learn how to: • Transform single interactions into personalized customer journeys • Empower employees with the right set of tools, including a unified desktop • Quickly deploy new technologies, like blended artificial intelligence (AI), bots and virtual assistants to exceed your customers’ rapidly evolving expectations
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contactbabel, contact center, omnichannel, routing, customer experience
    
Genesys
Published By: Genesys     Published Date: Feb 22, 2018
Is Your IT Team Ready to Enable Digital Transformation? Customers want fast access to information and immediate problem resolution on any device, from any location, at any time. It’s up to IT to build the foundation for this digital transformation—and increasingly, it’s cloud-based. Make sure your IT team is on track to deliver. An omnichannel contact center platform gives you a single, integrated view of the entire customer journey. And as a cloud-based solution, IT has the flexibility to deploy advanced features fast and cost-efficiently. Read this white paper from Frost & Sullivan for a pragmatic approach to: • Identify process changes and goals with lines of business • Benchmark your current infrastructure and technology gaps • Consider cloud omnichannel solutions for easier deployments and simple scalability
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frost & sullivan, customer engagement, contact center, omnichannel
    
Genesys
Published By: Genesys     Published Date: Feb 22, 2018
Customer expectations have changed. Self-service options on the channels of their choice are a given. And when self-service is not enough, they want live agents who can step up and make it a seamless transition. Take a new approach to customer engagement today—or your customers won’t be back tomorrow.
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frost & sullivan, contact center, omnichannel solution, customer engagement
    
Genesys
Published By: OracleSMB     Published Date: Jan 04, 2018
Sales drive growing companies, but net-new sales alone do not lead to profitability. New customers are expensive. To profitably grow, companies must focus on customer retention. And the key to customer retention is for all departments to be invested in the customer experience. The sales group needs to be able to provide service, and the service team needs to be able to sell. Customers demand it, and technology can deliver it.
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OracleSMB
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