Cookie policy: This site uses cookies (small files stored on your computer) to simplify and improve your experience of this website. Cookies are small text files stored on the device you are using to access this website. For more information on how we use and manage cookies please take a look at our privacy and cookie policies. Some parts of the site may not work properly if you choose not to accept cookies.

sections
 

customer service trends

Results 26 - 29 of 29Sort Results By: Published Date | Title | Company Name
Published By: ServiceSource     Published Date: Nov 01, 2013
How strong is your renewal program? Are you able to predict and analyze your performance correctly? ServiceSource® believes that the real yardstick of renewal performance lies in a comprehensive set of key performance indicators (KPIs) that can tell a much broader story. Over the last 13 years and over 145 engagements, we’ve identified these twelve critical factors for successfully measuring and growing your renewal revenue. This whitepaper provides a detailed overview of those KPIs.
Tags : 
reducing customer churn, servicesource, maximize revenue, essential kpis, renewal opportunity, renewal results, sales process, performance drivers, trends and information, buying behaviors, key performance indicators, revenue performance, drive exceptional results, cloud computing, data center design and management
    
ServiceSource
Published By: Salesforce.com     Published Date: Oct 28, 2013
The ability to deliver exceptional customer experiences is proving to be a business differentiator – in fact, organizations that have a more mature customer experience strategy report between 10-20% greater impact on revenue generation outcomes than less mature businesses. This white paper reveals how your organization can better respond to changing consumer behaviors, needs, and expectations regarding customer experience and touch points.
Tags : 
custom service, contact center, supporting technology, customer service trends, best practices
    
Salesforce.com
Published By: Oracle     Published Date: Oct 25, 2013
Learn several ways how sales can adapt to improve their performance, which will positively impact the customer experience.
Tags : 
custom service, contact center, supporting technology, customer service trends, best practices
    
Oracle
Published By: IBM     Published Date: Sep 11, 2013
Learn how social media is reshaping the relationships that customers are having with products, services, and brands and how using the right combination of technologies will help you understand emerging consumer trends and increase the ROI of your marketing campaigns
Tags : 
social media analytics, consumer insights, marketing, roi, consumer trends, technologies
    
IBM
Previous    1 2     Next   
Search      

Related Topics

Add Research

Get your company's research in the hands of targeted business professionals.