Published By: MuleSoft
Published Date: Jan 16, 2018
The future of financial services is under pressure from profound digital disruption. Across the globe, there are forces, both regulatory and customer-led, that open up the market to new entrants and disrupt what customers are buying and how. The advent of Open Banking is one major influence, with Open APIs paving the way for third-party developers to build applications and services independently.
This whitepaper outlines the challenges facing financial services firms and how a new approach to enterprise integration API-led connectivity can help banks and financial services firms not only survive, but thrive in an increasingly competitive future.
Download this whitepaper to learn:
What financial services firms should do about Open Banking, based on the experiences of the impact of PSD2 in Europe
How an API strategy could define the future of financial services
How a global bank successfully completed a digital transformation initiative
Published By: MuleSoft
Published Date: Jun 27, 2019
As the leading CRM system, Salesforce can accelerate and increase sales, enhance customer loyalty, and grow marketing capabilities. But how can businesses extend Salesforce to streamline business processes and maximize services and solutions?
Effective and efficient integration of Salesforce with adjacent enterprise systems such as databases, ERP and CRM systems, and custom applications is critical to enabling sales teams, increasing revenue, and better serving customers. Across the broad spectrum of Salesforce integration needs, patterns emerge for how to best address integration challenges. Integration patterns are the most logical sequence of steps to solving a specific type of integration problem.
Learn how to synchronize CRM systems, migrate from legacy CRM systems, broadcast ERP data into your CRM system, and more. Download the whitepaper now.
Published By: SafeNet
Published Date: Jul 20, 2010
In this business environment, strong authentication-using multiple factors to ensure users are indeed who they claim to be-is vital. As they evaluate the alternatives, many organizations are opting to use SMS authentication, which offers a mix of convenience and security that make it ideally suited to many usage scenarios. Read this white paper to find out more!
Published By: SRC,LLC
Published Date: Jun 01, 2009
To mine raw data and extract crucial insights, business decisionâmakers need fast and comprehensive access to all the information stored across their enterprise, regardless of its format or location. Furthermore, that data must be organized, analyzed and visualized in ways that permit easy interpretation of market opportunities growth, shifts and trends and the businessâprocess changes required to address them. Gaining a true perspective on an organization’s customer base, market area or potential expansion can be a challenging task, because companies use so many relational databases, data warehouse technologies, mapping systems and ad hoc data repositories to gather and house information for a wide variety of specialized purposes.
Published By: iKnowtion
Published Date: Nov 09, 2011
iKnowtion helped this data-rich, US automotive manufacturer by developing a test and learn strategy that identified new areas for sales volume growth, while learning how to market more strategically to its customer base.
Todays mature cloud-based ITSM solutions can give you the flexibility and agility you needwithout sacrificing security, stability or performance. In this THINKstrategies, Inc. white paper, youll learn why businesses are moving to cloud-based ITSM and the advantages theyve achieved. Explore how this innovative approach to IT management might be right for your organization. Please download the whitepaper to learn more.
Consumerization of IT forces enterprises to rethink their approach to IT service delivery. What does consumerization really mean and why does it matter? Understand the basics to accurately identify the practical implications and benefits for your organization. This guide explores the realities of IT Consumerization to define challenges and opportunities. Learn best practices and get actionable recommendations. Please download the whitepaper to learn more.
Exploring Business and IT Friction: Myths and Realities, outlines key issues that cause friction between business users and IT, such as:
Gaps in customer satisfaction and the perceived value of services
Inadequate IT support, which decreases productivity and revenue
Lack of communication and ownership in how business users and IT work together to identify service levels and technology needs
See what 900 business and IT professionals had to say and get recommendations for change.
The State of Customer Data Integration 2013 survey report is based on over 900 responses ranging from independent business and IT leaders to Scribe's data integration channel partners. Overall results reveal that today's businesses are still on the journey to connect their core business systems and deliver customer data to their users across the business. Customer data should be free-flowing across all business touch points to enable companies to run faster, do more, and at lower cost.
Published By: Polycom
Published Date: Jul 24, 2014
Consumers anointand abandonproviders with breathtaking speed, causing seismic shifts in the market. This new era of consumers is also increasingly difficult to define, no longer neatly fitting into traditional marketing segments. With the rise of emerging markets and micro-segments, manufacturing is confronting the challenge of mass customization.
The question is not if or when but how: Customers are demanding variety, and manufacturing companies must deliver.
Whats key to making this work? Big data visibility, flexible processes, and an agile ecosystem that can move swiftly to serve an increasingly fragmenting, but exceptionally demanding consumer base.
The principle what gets measured gets managed dictates that by simply examining an activity, you can get a handle on it and find ways to improve it. However, not all metrics are created equalmeaning not all things that can be measured will give you the ability to proactively take action in a timely manner. Case in point: If you measure the effectiveness of your customer success and recurring revenue growth programs based only on retention, churn, renewal or attrition rates, then you have a problem. These are very important metrics, and they are definitely key to your business. The problem is that these metrics can only tell you if you have a problem, which you often discover only after it is too late to affect real change.
Published By: MuleSoft
Published Date: Oct 13, 2015
Improving data management is critical for streamlining regulatory reporting, monetizing customer analytics, and democratizing data-driven decision-making. Financial firms must transform their data management approach to unlock data from its silos, incorporate unstructured information from non-traditional sources, and integrate information whether on-premises, in the cloud, batch-based, or real-time. As this evolution continues, technology leaders must consider integration holistically across the enterprise and create an agility layer that is key to future-proofing their data management architecture.
Read this whitepaper to learn:
-Data management challenges in financial services
-Best practices to manage data in financial institutions
-Integration strategies for optimal data management
Published By: 8x8 Inc.
Published Date: Feb 13, 2017
The right contact center solution should integrate tightly with your CRM solution and add value to it. Your contact center software should be able to capture all email, chat and standard telephone interactions and link them to the customer records database. Not only does this ensure continuity in all your customer communications, it gives the CRM database more information to use in constructing a better picture of your customers behavior.
So how do you choose the right contact center for your organization? Following are three examples of forward-thinking businesses that found the right answer with cloud communication technology.
Published By: EverString
Published Date: Jun 27, 2018
B2B marketing team needs to be agile. Many aspects of marketing are constantly in motion: your competitors, your customers, your product, even your own sales team and MarTech stack.
You need to be actively exploring tools and technologies that help you spot new opportunities, and help you define and act on those changes to your customer base.
Published By: Microsoft
Published Date: Jul 20, 2018
This guide presents a structured approach for designing cloud
applications that are scalable, resilient, and highly available. The guidance
in this ebook is intended to help your architectural decisions regardless
of your cloud platform, though we will be using Azure so we can share
the best practices that we have learned from many years of customer
In the following chapters, we will guide you through a selection of important
considerations and resources to help determine the best approach for your
1. Choosing the right architecture style for your application based on the kind of
solution you are building.
2. Choosing the most appropriate compute and data store technologies.
3. Incorporating the ten high-level design principles to ensure your application
is scalable, resilient, and manageable.
4. Utilizing the five pillars of software quality to build a successful cloud
5. Applying design patterns specific to the problem you are trying to
Published By: Microsoft
Published Date: Jul 20, 2018
When youre in the software
business, your resources can be
spread pretty thin.
You like to stay focused on building great
software, but there are always distractions
from supporting sales opportunities to
assisting with customer deployments and
troubleshooting existing installations. With
so much time spent maintaining the status
quo, few cycles remain for modernizing your
technology, streamlining internal operations,
delivering new customer value, and
broadening your customer base.
More likely than not, your offerings are based
on an on-premises approach, forcing you and
your customers to spend considerable time
on essential requirements like infrastructure,
scalability, availability, and security. Today, you
still must deliver on those essentials, but the
solutions youre buildingor, more accurately,
the solutions you want to be buildingneed to
do a lot more: support millions of users, span
the globe, make sense of petabytes of data,
and wow users in new ways.
At the same time, y
Published By: Microsoft
Published Date: Jul 20, 2018
SaaS represents an opportunity for ISVs to fundamentally transform their
business to deliver greater value to customers, sell software to a broader
range of customers, and streamline their internal operations. The market for
software is quickly changing to demand this mode of delivery, as software
buyers start considering total ownership costs, ease of use, and flexibility
in their purchase decisions. ISVs need to prepare for such a transition. This
paper will discuss the benefits that stem from changes to an ISVs business
model (how it competes in the marketplace) and operating model (how
the ISV executes on its business model) as well as suggestions on how
to prepare for a SaaS transition, based on the experience of 20 ISVs who
successfully transitioned from a traditional software licensing and delivery
model to SaaS.
Published By: SAP Concur
Published Date: Aug 07, 2019
"No organization wants to maintain the status quo, but many lack a plan for managing expansion. Planning for growth is essential to keeping everyone focused on the ultimate goal be it expanding into new markets, introducing new products or broadening the customer base.
The role of the CFO is to ensure that the company manages cash flow and expenses to position the company for intelligent expansion.
To effectively plan for the future, the finance team needs modern tools and strategies to control costs and efficiently manage AP processes and T&E policies as they add headcount and crosses borders in search of opportunities."
Published By: Vertica
Published Date: Aug 16, 2010
The Vertica Analytic Database is the only database built from scratch to handle today's heavy business intelligence workloads. In customer benchmarks, Vertica has been shown to manage terabytes of data running on extraordinarily low-cost hardware and answers queries 50 to 200 times faster than competing row-oriented databases and specialized analytic hardware. This document summarizes the key aspects of Vertica's technology that enable such dramatic performance benefits, and compares the design of Vertica to other popular relational systems.
Adobe named a Leader in Forrester's DXP report (Forrester Wave: Digital Experience Platforms, Q2 2019)
Why audience should care:
To keep pace with increasing customer expectations and drive business growth, you need to manage your customers' experiences from beginning to end. You need real-time customer insights, connected to solutions that deliver those experiences immediately. And just as important as technology are the people and processes you put in place.
This is significant, because in the first version of this report in 2015 Adobe was the only (albeit just barely) leader. In the second version in 2017, Adobe has been demoted and Oracle was a leader. Our advancements with Adobe Experience Platform have certainly had a significant impact on our positioning this year.
One of the key points highlighted for Adobe being a leader is the focus on enterprise-scale dynamic customer profiles and event-based integration and workflow.
Adobe continues to expa
Enterprise Strategy Group (ESG) Labs performed a hands-on analysis of IBM's System Storage SAN Volume Controller storage virtualization solution in order to validate its value proposition to customers. ESG Labs found that SAN Volume Controller is a rock-solid, feature-rich platform that delivers on the promise of network based storage virtualization: reducing the complexity and cost of managing SAN attached storage.
A comprehensive solution for leveraging data in today's retail environment. From customer data to product placement statistics, retail organizations are constantly juggling information. As the sheer amount of data continues to grow, it becomes increasingly difficult to manage. Not only does data come in many different forms—such as reports, memos and e-mails—but often it’s scattered across multiple repositories.
DatacenterDynamics is a brand of DCD Group, a global B2B media and publishing company that develops products to help senior professionals in the world's most ICT dependent organizations make risk-based infrastructure and capacity decisions.
Our portfolio of live events, online and print publishing, business intelligence and professional development brands are centred on the complexities of technology convergence. Operating in 42 different countries, we have developed a unique global knowledge and networking platform, which is trusted by over 30,000 ICT, engineering and technology professionals.
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