Published By: PC Mall
Published Date: Oct 12, 2011
Using the right technology in the right areas of your business allows you to reduce waste and institute energy efficiencies that quickly translate to growth in customer base, increased market share, and enhanced shareholder value. Read this whitepaper to see how choosing the right energy-efficient HP products can cut your organization's technology energy use and costs in half while improving performance.
The rapid increases in computing power described by Moore’s
Law offer theoretical advantages for IT organizations—but it’s
market competition that translates those benefits into real value.
As vendors battle for market share, costs are falling for every part
of the desktop virtualization architecture. Meanwhile, desktop
virtualization technology itself is advancing quickly, providing new
ways to enable business mobility and enabling the flexibility that
people and organizations need to thrive. This trend is a double
win for customers—better solutions at a lower cost—and it’s
making the benefits of a service-based approach to IT available to
Oracle Database Appliance is a new engineered system consisting of hardware and software that saves customers time and money by simplifying deployment, maintenance and support of high availability database solutions.
An introduction to electronic signature technology for banks:
What it is, why you need it, how it works and who in the banking industry is using e-signature solutions to automate customer-facing transactions. This guide answers common questions,
shares ROI metrics and outlines best practices based on 20 years of transforming business processes and customer experience with electronic signatures.
Customer service has evolved from a reactive activity viewed largely as a cost center-based tactical necessity, to a proactive management task that can in many ways set a company apart from the competition. At the same time, the channels by which customers receive support are growing and fragmenting very rapidly. The telephone is still the primary mode of support, but is steadily declining as text, social media, chat, knowledge bases, email and online communities provide new avenues for customers to get the help they need. Some organizations are embracing this evolution by implementing technologies that enable them to interact with customers regardless of the channel or the device they’re using. This approach not only improves customer service, but also boosts the brand image and helps companies achieve broader business goals.
Information technology is undergoing rapid change as organizations of all types begin to embrace the idea of
moving computing infrastructure from on-premises to the cloud. It is easy to understand why the cloud has taken
off faster than any technology phenomenon in recent memory. The cloud has the potential to reduce total cost of
ownership (TCO) while enabling quicker responses to fast-moving markets and ever-changing customer needs.
“Being able to flex your compute resources based on changes in volume and customer demand increases agility,
making going to the cloud a very attractive proposition for our customers,” says Brian Johnston, chief technology
officer for QTS in Overland Park, Kansas, a provider of data center solutions and fully managed services.
It’s hardly surprising that half of small businesses fail within the first 1-5 years. It’s not easy to launch a new product, single-handedly manage everything from IT to accounting, fend off the competition, and grow a customer base — all at the same time. A great concept, capital, passionate employees, and a private chef can only get you so far. Offering awesome customer service can make the difference between a startup that flies and a startup that dies. Here are nine ways customer support can help you beat the competition and grow your business faster.
Email marketing has entered a new era of innovation, allowing the travel and hospitality industry to reach and engage consumers like never before. But consumer expectations are also high. Today, a successful email campaign takes contextual messaging and offers that speak to each customer on a personal level.
In this playbook, you’ll find examples of contextual email marketing campaigns for the travel and hospitality industry that have proven to engage customers, drive ROI and build a loyal fan base. We’ve also packed it with email tips and best practices designed specifically for today’s travel and hospitality marketers.
What you'll learn in this webinar:
Optimize your operations by taking advantage of the modern, scalable cloud infrastructure available on Amazon Web Services (AWS). Migrate your Oracle applications and databases to AWS and get all the benefits of the cloud.
Migrating mission-critical Oracle databases and applications to the cloud is complex and you may feel locked into your platform. Amazon Aurora provides commercial-grade database performance and availability at a fraction of the cost. Apps Associates—an AWS Partner Network (APN) Partner and Oracle expert—can migrate enterprise workloads to the cloud, freeing customers to focus on higher-value initiatives.
Watch this webinar to learn how to:
Run your entire Oracle database and application environment on the cloud
Take advantage of lower IT costs on the cloud and reduce your Total Cost of Ownership (TCO)
Leverage Amazon Aurora to help satisfy your company’s cloud-first mandate, improve security, and reduce risk
Published By: 8x8 Inc.
Published Date: Jun 16, 2017
Tangent International is a specialist recruitment company for the technology industry. It has more than 70 employees who work with some of the most forward thinking companies in the world.
A global recruiter with international needs Tangent International operates in 175 countries with candidates and clients across more than 220 locations. As a recruiter looking to source and place the best talent from all over the world, the business needed a service provider that would allow it to easily communicate with its global customer base. These customers include some of the biggest technology brands in the world who all have high expectations, so it’s vital that the technology Tangent International uses lives up to these standards.
Published By: Datastax
Published Date: Apr 04, 2017
For any business that wants to successfully compete in today’s digital economy, it is not a question of if but rather how much of their business will be done with cloud applications.
A cloud application is one with many endpoints including browsers, mobile devices, and/or machines that are geographically distributed. The application is intensely transactional (high velocity reads and/or writes), always available, and instantaneously responsive no matter the number of users or machines using the application.
Download this free white paper and explore how DataStax customers are delivering real-time value at epic scale with their cloud applications. Explore the core database requirements that make businesses successful with cloud applications, which include continuous availability, linear scale, and geographic distribution.
Published By: Datastax
Published Date: Aug 03, 2018
" For any business that wants to successfully compete in today’s digital economy, it is not a question of if but rather how much of their business will be done with cloud applications.
A cloud application is one with many endpoints including browsers, mobile devices,
and/or machines that are geographically distributed. The application is intensely transactional (high velocity reads and/or writes), always available, and instantaneously responsive no matter the number of users or machines using the application.
Download this free white paper and explore how DataStax customers are delivering real-time value at epic scale with their cloud applications. Explore the core database requirements that make businesses successful with cloud applications, which include continuous availability, linear scale, and geographic distribution."
Published By: Datastax
Published Date: Aug 03, 2018
Distributed cloud databases are transforming the way organizations do business. Read this new, informative guide to learn what distributed cloud databases are and why they’re what’s required to power Right-Now Economy applications. You'll also get straightforward yet detailed information on the database requirements for today’s applications, the limitations of relational databases, and the importance of data autonomy in database selection. With Designing a Distributed Cloud Database for Dummies, you'll learn how enterprises can meet and exceed customer expectations by way of modern applications and distributed cloud databases.
Target, reach and engage your audience to drive measurable action and conversions with Yahoo Gemini native advertising solutions.
Get more customers
Native ads deliver up to 3.6X lift in searches for your brand name and services. Yahoo native ads e?ectively enhance your search campaigns.
Drive better results
Achieve results with targeted reach and up to 4x the performance of traditional banners.
Engage a mobile audience
650M of our 1B global users are on mobile. Consumers spend nearly 3 hrs. on their mobile devices each day.
Cost e?ective ads
Native ads deliver up to 3.6X lift in searches for your brand name and services. Yahoo Gemini native ads on Oath owned and operated sites and apps can be purchased on a CPC or CPM basis. Native ads will be served to your customers based on their geo, demo and interest targets.
Consumers worldwide continue to adopt and use technology in their shopping experience.
Faced with rising customer expectations and increasing competitive pressures, retailers
now are prioritizing in-store innovation. Many retailers have adopted multichannel
implementations, in which mobile, web, and in-store shopping are enabled but not delivered
consistently to the customer. The next step in this evolution is an omnichannel strategy, now
being deployed by some retailers, which presents a consistent shopping experience across
mobile, web, and in-store channels. Omnichannel also enables retailers to integrate back-end
infrastructure technologies (e.g., servers, databases, etc.) and cloud-based services (e.g., loyalty
programs, personalized recommendations, inventory management, etc.) to improve many
aspects of store and enterprise operations.
An omnichannel strategy relies on several core and supporting technologies. The key factors in
evaluating any omnichannel-enabling solution includ
Published By: Infosys
Published Date: May 21, 2018
As with many large, established banks, our client's infrastructure was centered on a core banking system that was dependent on packaged systems and highly complex backends. Each time a new product was launched or changed, the back-end had to be reintegrated with the customer-facing channel.
This was time-consuming and the bank wanted to speed up their time to market, in order to respond to the customer demand for product innovation. They therefore, needed to move from a predominately peer-to-peer (P2P) oriented multi protocol architecture to an API-Based integration platform, and set out to find a partner by issuing a request for proposal (RFP). We were keen to respond, but wanted to present a proposal with a difference.
Published By: Infosys
Published Date: May 21, 2018
Experimenting faster is a trait shared by most innovative organizations. They want to experiment with new products and promotions to see if they can unearth bold new ways of serving the customer. But this experimentation cannot be random: it needs to be guided by data and based on current customer insight.
It was access to this data that was the problem for our client, a large consumer brand. It took a long time to prepare the data to a point where it could be used by business managers. So long, in fact, that the data was no longer relevant; and the moment as often lost. The company needed to be able to experiment faster but was held back by a cumbersome and ineffective analytics infrastructure.
Published By: Cloudian
Published Date: Feb 15, 2018
Not so long ago, if you asked a business executive, “what is the most irreplaceable part of your business?” they might have pointed at their building or their employees. The really forward-thinking execs may have chosen their customers. But the reality is that businesses have insurance to deal with the loss of a building; they can hire new employees; and they can acquire new customers. The one thing that is truly irreplaceable is their data. Lose that and you really are out of business.
The potential risks to your data can be as subtle as the malfunction of tiny areas on a disk drive or as enormous as the failure of an entire data center. That means it’s not enough just to protect your data — you must also select the best way to protect it. To deliver that protection in an economical and rapidly recoverable way requires a system that gives you complete control to determine levels of data protection based on the type of data.
In this paper, we’ll talk about the science of data protect
Customers and partners, and recently investors ask the question “How is one Intent-Based
Networking (IBN) offering different than the others?” And more often than not I hear answers that
sound subjective, descriptive, and subject to interpretation. What is needed are tangible, fact-based
nomenclature that can help you reason about the maturity of IBN solutions. Using this nomenclature,
we should be able to map IBN solutions to an IBN maturity level, starting with Level 0 (low
maturity/incomplete) and going up to Level 3 which enables a fully compliant IBN solution
Customer Engagement is a huge area of interest today, and a subject that countless marketers are talking about.
One thing above all is clear: the Engagement Economy provides incredible opportunity for brands. Those organizations that are willing to provide value and put the customer first will rise above the rest. To conclude, we highlight some of the key areas you should focus on:
Create an effortless experience —understand customers, and use this knowledge to deliver the right level of personalized service every time.
Make it easy to engage —offer a range of ways for customers to contact your organization to provide flexibility and meet the demands of a diverse customer base.
Go the extra mile —creating memorable experiences can pay off and be rewarded by brand champions telling friends and family, engaging on social media and writing positive reviews.
Consumer giant P&G shares how it innovates in order to bring value to its customers, and why it chose Singapore to house its newest innovation hub based on LITE – Location, Infrastructure, Talent and Ecosystem.
Published By: Genesys
Published Date: Dec 20, 2018
Customer service technology buyers typically plan for the next one to two years. But to truly become customer-obsessed, companies need to understand what new technologies and customer service experiences will seem normal for their customers in five years.
By 2021, the internet of things (IoT) will have transformed many companies from being products-based to services-based. Rather than wait for the future to arrive, you need to start planning for tomorrow’s technology today.
Read the Forrester Research report now. It discusses:
• Service experiences your customers will expect in 2021
• Five technologies that will reshape customer service by 2021
• Three steps to help you get started
Published By: Genesys
Published Date: Jun 19, 2019
Today’s customers want fast, hassle-free, personalized interactions across channels. Global brands like PayPal, Heineken and Vodafone have embraced technology to deliver truly connected, omnichannel customer experiences. By migrating to a best-in-class customer experience platform, they’ve been able to:
Meet critical business timelines with a cloud-based transition
Address industry-specific regulatory requirements
Reduce maintenance and operational costs
Accelerate time-to-value and ROI
Improve Net Promoter Score, customer satisfaction, call resolution
Learn the four steps to plan and execute a successful, seamless migration and customer experience transformation.
DatacenterDynamics is a brand of DCD Group, a global B2B media and publishing company that develops products to help senior professionals in the world's most ICT dependent organizations make risk-based infrastructure and capacity decisions.
Our portfolio of live events, online and print publishing, business intelligence and professional development brands are centred on the complexities of technology convergence. Operating in 42 different countries, we have developed a unique global knowledge and networking platform, which is trusted by over 30,000 ICT, engineering and technology professionals.
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