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Results 401 - 413 of 413Sort Results By: Published Date | Title | Company Name
Published By: Pega     Published Date: Sep 11, 2015
The Magic Quadrant reflects the substantial difference among software suppliers' customer support applications. Great diligence must be shown by IT leaders working on customer service projects. Weaknesses remain in providing cross-channel persistence of experience and embedded real-time analytics.
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Pega
Published By: Oracle_Hospitality Hotels     Published Date: Sep 26, 2016
In this guide, youíll learn that to make your video goals a reality, specific types of video promoted across particular channels are best suited to meet your objectives.
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Oracle_Hospitality Hotels
Published By: OpenText     Published Date: May 26, 2017
Todayís fast-moving consumer market is putting pressure on manufacturers to be able to share digital product information seamlessly and quickly across retail and distribution channels. A centralized digital asset management platform helps to simplify the distribution of digital information across the extended enterprise.
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opentext, manufacturing, retailer, distributor
    
OpenText
Published By: Curalate     Published Date: Jan 09, 2017
Tips and ideas for fashion and beauty retailers to influence millennial shopping behaviors across key digital channels. Download now!
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digital channels, fashion, beauty, visual content, millennial outreach
    
Curalate
Published By: Genesys     Published Date: Jun 06, 2017
Although todayís customers interact with your brand through a variety of channels, they want one thing from you: a consistent experience. Savvy customers expect that you will meet them where they are, when they need you, and with the highest quality, informed service.
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genesys, omnicannel, contact center, customer experience, customer experience management, cross-channel customer service
    
Genesys
Published By: IBM     Published Date: Jan 20, 2017
Banks have been using ECM for years, capturing, archiving and discovering documents. Some banks have adopted capture capabilities to digitize content for faster and easier access to content. Todayís leading banks are using content management systems that leverage cloud, mobile and analytics to deliver superior customer interactions. Watch this short video to learn how todayís leading banks are applying new ECM capabilities that help provide consistent customer experiences across all channels.
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ibm, ecm, analytics, smarter content, ecm for banking, enterprise applications
    
IBM
Published By: IBM     Published Date: Aug 23, 2017
A rewarding customer experience is the central aim for luxury gift company 1-800-Flowers.com: a fast, intuitive shopping process helps keep consumers loyal to its brands. Working with IBM, the company has built a master data management (MDM) system that helps deliver a more seamless experience to shoppers across multiple brands and channels.
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1-800-flowers, case study, ibm, consumer, brand loyalty
    
IBM
Published By: Optimizely     Published Date: Jun 02, 2017
How can your brand turn the challenges facing retailers into competitive advantages? Download the guide, Thriving in the Era of Personalization: 5 Challenges for Retailers to Overcome.
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optimizely, success strategies, personalization, retailers, retail, cross-channel experiments, optimize user experience
    
Optimizely
Published By: Oracle Marketing Cloud     Published Date: Oct 05, 2017
Successful email marketing, demand generation, and lead management processes hinge on a modern strategy aligned to buyer needs across all phases of the buying process ó marketing automation. Using a wide spectrum of digital channels, todayís buyers employ an extensive network of tools and resources to make the most informed purchase decisions. The Modern Marketing era is driven by the self-educated buyer who marketers must engage to achieve a relevant, targeted, and value-based customer experience. Find marketing automation fundamentals here.
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Oracle Marketing Cloud
Published By: Oracle Marketing Cloud     Published Date: Oct 06, 2017
Modern Marketers know their customers expect experiences that will blow their minds. Customers are tech savvy, on the move, and want to interact with your brand on their terms. This means wherever, whenever, and however they want. Itís the job of todayís marketers to deliver cross-channel experiences that are personalized, relevant, and timely. When you engage your customers on their terms you create the long-lasting relationships that your business and brand need to drive loyalty and advocacy. Hereís the good news. Itís now possible thanks to the boom of marketing technology solutions. In the last five years the amount of marketing technology options has skyrocketed from just 150 solutions to more than 4,000. This can only mean one thing: marketing technology is here, rapidly being adopted, and proving its value every day.
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Oracle Marketing Cloud
Published By: Oracle OMC     Published Date: Nov 30, 2017
Itís the job of todayís marketers to deliver cross-channel experiences that are personalized, relevant, and timely. When you engage your customers on their terms you create the long-lasting relationships that your business and brand need to drive loyalty and advocacy. Hereís the good news. Itís now possible thanks to the boom of marketing technology solutions. In the last five years the amount of marketing technology options has skyrocketed from just 150 solutions to more than 4,000. This can only mean one thing: marketing technology is here, rapidly being adopted, and proving its value every day. The question is: How can you use technology to deliver the best of your brand for your customers? It all starts with customer experience.
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Oracle OMC
Published By: Group M_IBM Q418     Published Date: Sep 10, 2018
Emid is a leading provider of managed ICT solutions and a pioneer of cloudbased banking systems in Africa. Based in Pretoria, Emid began as part of a major South African retail bank, providing core banking capabilities for other financial providers, and was acquired in 2015 by EOH, the largest technology service provider in Africa. Today, Emid provides managed services including networking, infrastructure, and IT support for businesses across industry sectors, as well as offering its C4 cloud-hosted, core-banking omni-channel platform.
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Group M_IBM Q418
Published By: Pindrop Security     Published Date: Mar 21, 2018
For a long time, the phone channel was thought to be isolated and less important to defend, when compared to the physical and online channels. The general consensus was that fraudsters could only steal so much over the phone, and it had little impact on fraud across the rest of the organization. But those assumptions are wrong, and theyíre becoming grossly inaccurate as technology evolves. The phone channel is now more vulnerable and exploitable than ever before, as annual fraud loss is now a $14 billion problem. Between aggressive fraud rings, social engineering and sophisticated techniques, vulnerable call centers are feeling the sting. Legacy and stand-alone solutions wonít stand up to the perseverance and lengths to which fraudsters are willing to go.
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Pindrop Security
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