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Published By: MuleSoft     Published Date: Nov 27, 2018
The market for financial services is changing fast. To evolve, banks are transforming their organizations into digital ecosystems using APIs. APIs have emerged as critical enablers to help financial services firms meet new consumer expectations. Through collaboration with fintechs, banks will use APIs to add new functionality from business partners and deliver internally-developed service offers to partner value chain and ecosystems. Read this whitepaper to learn more about the role of APIs and how this new ecosystem will allow banks to: Drive horizontal and vertical integration Foster a culture of collaboration Create new revenue streams and get solutions to market faster Deliver innovation and functionality to the business
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MuleSoft
Published By: MuleSoft     Published Date: Nov 27, 2018
Access to data – particularly customer data – is critical for companies looking to transform customer experience. This is why organizations start initiatives to create a single customer view. Building this single customer view without APIs, however, is becoming more difficult due to the large number of fragmented systems. Read this whitepaper to learn: A new approach to modularizing your single customer view, to accommodate changes, trends, market shifts, and other factors in order to deliver the right experience to your customers at the right time. How an API-led approach to integrating systems provides a well-constructed single customer view using APIs, and we’ll also suggest tools to make this job easier. The stories of customers like Mount Sinai Health System, who used MuleSoft’s solution and approach to successfully set up a single customer views using APIs.
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MuleSoft
Published By: Salesforce     Published Date: Nov 26, 2018
Nucleus estimates that over 70% of companies using Customer Relationship Management (CRM) have not completely tied their systems to customer service. This report shows why they should. Learn how you can empower customer service to take advantage of untapped revenue opportunities. Key findings include: Customers interact with service five times more than sales Tying CRM to service empowers agents with critical customer information 80% of customers would be willing to buy from a service agent Empowered agents plus willing customers can generate greater upsell
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Salesforce
Published By: Carbon Black     Published Date: Nov 26, 2018
Deciding on an endpoint security solution can be a difficult task. Many organizations know their current security has gaps, but don’t know where to begin in the search for something new. To help with this, SANS has created a guide to evaluating these solutions. The guide outlines the necessary requirements you should look for, as well as how to prepare to run a test.
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Carbon Black
Published By: Fortinet EMEA     Published Date: Nov 26, 2018
Most organizations are in the midst of some form of digital transformation (DX), transforming how they bring products and services to the market—and ultimately deliver value to their customers. But DX initiatives also bring complexity for the network operations team. With business-critical services distributed across multiple clouds, this leads to potential performance issues, especially at branch locations. Given these realities, it is no wonder that software-defined wide-area network (SD-WAN) technology is rapidly going mainstream. Unfortunately, SD-WAN is an example of the paradox of DX: transformative technology can potentially move the business to the next level, but the expanded attack surface it creates can expose the organization to significant risk. That is why an SD-WAN deployment, like every other DX effort, should be accompanied by a security transformation (SX) that rethinks outdated principles, broadens protection beyond the data center, and integrates the security archit
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Fortinet EMEA
Published By: Fortinet EMEA     Published Date: Nov 26, 2018
When it comes to securing all the parts of a modern distributed network, endpoints remain the most vulnerable outlier. Mobility has brought a flood of different devices that cross in and out of enterprise networks on a daily basis. This public exposure, combined with inadequate traditional endpoint security and a high degree of user autonomy, makes these devices prime targets for malware infections and other forms of sophisticated attack that seek to exploit the broader organization. And threat actors are finding enormous success along these vectors. To stay competitive, most organizations are currently embracing digital transformation (DX)—including cloud services, smart Internet of Things (IoT) devices, and greater mobility. These adaptations provide organizations with faster and more seamless access to critical information, regardless of the device being used to access it. However, as distributed networks expand and become more difficult to manage, the endpoint remains a weak link i
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Fortinet EMEA
Published By: Fortinet EMEA     Published Date: Nov 26, 2018
Endpoint devices continue to be one of the favorite targets for cyberattacks. A successfully compromised laptop provides a foothold for a threat to move laterally and infect other endpoints within the organization. To address this critical vulnerability, security leaders must integrate endpoint security into their broader network security architecture. A deep connection between endpoint and network security offers key improvements to holistic enterprise protection. It provides risk-based visibility of all endpoint devices, establishes policy-based access controls, enables real-time threat intelligence sharing, and automates security responses and workflows for effective and efficient protection that conserves time and money.
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Fortinet EMEA
Published By: AuditBoard     Published Date: Nov 26, 2018
Affecting over 200,000 machines in more than 150 countries, the ransomware known as Wanna Decryptor, or “WannaCry,” became the largest cybersecurity attack in history in May 2017. The malicious software locked out users from critical data, and demanded a ransom payment to unlock the contents. Governments, hospitals, and corporations scrambled to address the attack and prevent the infection from spreading. Ironically, the virus’ execution method was simple: it exploited a vulnerable Windows SMB protocol to spread – an exploit Microsoft had addressed two months prior to the attack with the release of a patch.
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AuditBoard
Published By: Dell EMC EMEA     Published Date: Nov 22, 2018
Performing PC’s are critical to businesses’ productivity and competitiveness, but hardware refresh is often extended well beyond its due date as IT departments’ resources are stretched or diverted to more urgent business critical projects. PC as a service (PCaaS) has recently emerged as a new model for IT procurement and management, and according to IDC’s latest PCaaS survey, satisfaction among early adopters in Europe is strong. Learn more about Dell solutions powered by Intel®.
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Dell EMC EMEA
Published By: Cohesity     Published Date: Nov 20, 2018
Today, hybrid cloud is increasingly the norm, and enterprises are challenged with ways to have visibility, manage and make use of all this data – both on-premises and in the cloud. While much attention has been given to primary data affecting mission-critical workloads, data for secondary workloads – backup, test/dev, disaster recovery, and archiving to name a few – have become siloed the same way application data has, leading to multiple point solutions to manage an increasing amount of data. This white paper looks at the evolution of these challenges and offers practical advice on ways to store, manage and move secondary data in hybrid cloud architectures while extracting the hidden value it can provide. Download to learn more.
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Cohesity
Published By: Flexera     Published Date: Nov 19, 2018
In today’s competitive world, using new technology to set your business apart can make the difference between getting ahead or falling behind. But staying in control of the growing complexity is tough. Enterprise Architecture (EA), IT Service Management (ITSM) and Security teams need enriched technology asset data and accurate analytics so they can keep the enterprise running like a well-oiled machine. Join us to hear R “Ray” Wang, Principal Analyst and Founder of Constellation Research, and Alan Lopez, Senior Director of Global Product Marketing from Flexera, discuss use cases where asset data and analytics are becoming business-critical.
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Flexera
Published By: AWS - ROI DNA     Published Date: Nov 19, 2018
"Organizations are increasingly moving their mission-critical applications and data to Amazon Web Services (AWS) and taking advantage of the massive compute power of Amazon Elastic Compute Cloud (Amazon EC2). The CrowdStrike Falcon® platform for AWS provides extensive and detailed visibility over Amazon EC2 instances, helping to improve an organization’s overall security posture. Learn how CrowdStrike® Falcon Discover™ enables IT security professionals to quickly identify and stop threats. Download this solution brief to learn how you can help satisfy your security requirements by: • Monitoring and searching metadata to improve security posture • Reviewing the rate of the Amazon EC2 instances launched over time • Gaining additional context surrounding alerts"
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AWS - ROI DNA
Published By: AWS - ROI DNA     Published Date: Nov 19, 2018
"Visibility and control of endpoint devices are critical to securely manage your workloads in the Amazon Web Services (AWS) environment. Ideally, teams want to gain real-time visibility and control without having to deploy an additional agent onto the Amazon Elastic Compute Cloud (Amazon EC2) instance. They want a tool that allows them to span physical, virtual and cloud environments of their existing on-premises endpoints and Amazon EC2 instances. CrowdStrike® Falcon Discover™ platform allows you to identify unauthorized systems and applications in real time and quickly remediate issues, ensuring the integrity of your data. Download this datasheet to learn the key benefits of cloud-native CrowdStrike Falcon Discover, including: • Visibility and control over their endpoints whether they are running on-premises or as Amazon EC2 instances • The ability to scale easily to match the dynamic nature of Amazon EC2 instances "
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AWS - ROI DNA
Published By: Shell     Published Date: Nov 19, 2018
Your turbine operates in tough conditions—running at high temperatures and exposed to a ton of contaminants. As the pressure to perform builds on your turbine, your turbine oil can start to degrade. Read this brief and learn why monitoring turbine oil condition can be critical to preventing unplanned downtime. You'll also: • Discover the causes of sludge and varnish formation that lead to critical component failure • Understand how common contaminants contribute to degradation processes like hydrolysis • Find out why oil additives become depleted, significantly impacting oil life and performance GET THE BRIEF ON CAUSES AND CURES OF OIL DEGRADATION. In the brief, you’ll learn some of the common causes of turbine oil degradation that happen all the time during the course of turbine operation. Download the brief and learn how to avoid problems like contamination and varnish build-up that can really cost your operation money in unplanned maintenance, repairs, and downtime.
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Shell
Published By: T Systems     Published Date: Nov 19, 2018
If only there was a whitepaper that could explain how digitalization is changing the retail landscape while advising retailers on how they can embrace this driving force to excel in the industry. Here at T-Systems, we have produced a whitepaper that provides a detailed look into what is required for your retail business to succeed in the digital age. Our ‘Shaping Retail’s Future, Understanding & Delighting Customers in The Digital Era’ provides you with the means to safely navigate and prosper from the effect that digitization is having upon the industry. In a retail world that demands engaging with an ever more sophisticated level of consumer, those whom exhibit less brand loyalty year-on-year – the window for error has become decisively small. Our whitepaper enables your business to identify your digital needs for more effective retail operations by asking critical questions to reveal and plug your capability gaps. We examine the importance of developing the right omnichannel strateg
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retail, sales, whitepaper, t-systems, omnichannel, data analytics, touchpoints, digitization, iot
    
T Systems
Published By: Spredfast     Published Date: Nov 15, 2018
How Top Brands Automate Social Service Practices Today’s conversational commerce requires brands to provide immediate answers to their customers’ questions. Chatbots and artificial intelligence are fast becoming critical tools for customer service, bringing speed and scale that ensures a superior experience. But what are the best practices that marketers need to know to tackle the challenges of customer service automation? ?Learn from experts from General Motors, Booking.com and Spredfast about how to bring automation into your CX workflows and bolster your social service strategies. You’ll find out: How to think about automation for your business? How chatbots enhance your agent workflows?? ??How Booking.com and GM are using AI to drive inspiration and customer? service efficiencies??
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Spredfast
Published By: Attunity     Published Date: Nov 15, 2018
Change data capture (CDC) technology can modernize your data and analytics environment with scalable, efficient and real-time data replication that does not impact production systems. To realize these benefits, enterprises need to understand how this critical technology works, why it’s needed, and what their Fortune 500 peers have learned from their CDC implementations. This book serves as a practical guide for enterprise architects, data managers and CIOs as they enable modern data lake, streaming and cloud architectures with CDC. Read this book to understand: ? The rise of data lake, streaming and cloud platforms ? How CDC works and enables these architectures ? Case studies of leading-edge enterprises ? Planning and implementation approaches
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optimize customer service
    
Attunity
Published By: XpertHR     Published Date: Nov 13, 2018
As 2018 comes to a close, it is critical to ensure that your organization—and more specifically, your employee handbook—is compliant with the latest legal developments on the federal, state and local levels. Whether it’s a new state law or an amendment to an existing local law, as an employer, you must determine whether a new or amended law affects your handbook and workplace policies and what revisions are necessary. For example, does a new statewide lactation accommodation law prompt the addition of a new policy to the employee handbook? Here are some of the top issues you should be aware of for 2019 when updating your handbook: 1. Equal Employment Opportunity (EEO) 2. Leaves of Absence and Time Off 3. Equal Pay and Wage Discrimination And more… {Get the guide}
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handbooks, employee handbooks, compliance, policies, work rules, 2019 trends, eeo, leave management, paid sick, reasonable accommodations, equal pay, wage discrimination, time-off, pto, e-cigarettes, safe driving laws, workplace violence
    
XpertHR
Published By: XpertHR     Published Date: Nov 13, 2018
One of the most common workplace documents is an employee handbook. If you choose to have one, it is critical to follow through in implementing and enforcing it. The National Labor Relations Board (NLRB) has increasingly taken more of an activist role in the scrutiny of employee handbook. It’s important that employers take note of the NLRB’s position on certain work rules that may affect an employee’s right to engage in protected activity, as well as an employer’s role in managing its workforce. When updating your handbook it's important to keep in mind that what is not included is almost as important as what is included. Use this whitepaper to refresh yourself on seven essential dos and don'ts of employee handbooks such as: • Topics to include in your handbook • Common risks to avoid • Provisions to consider • Best practice around updating and amending policies Plus, get tips on how to approach your handbook as a multistate employer. {Download now}
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handbooks, employee handbooks, compliance, policies, work rules
    
XpertHR
Published By: Wasabi     Published Date: Nov 13, 2018
It is critical for media and entertainment companies that they get the most out of the content they’ve invested in. But for many monetization of their assets is being inhibited by slow and expensive tape-based archival solutions (LTO) as well as first generation cloud storage like Amazon. Wasabi Hot Cloud Storage, in partnership with Marquis Medway, is bringing media and entertainment companies a transformative new solution. Wasabi’s next generation cloud storage brings companies the speed they need to leverage their content, but costs far less than the traditional cloud storage options. Plus unlike Amazon and others, Wasabi does not charge you to retrieve your content—potentially a huge savings depending on how much you access it. To help you quickly and efficiently get assets from tape to cloud Wasabi has combined with Marquis Medway’s advanced workflow automation platform. To learn more about how this integrated solution can help you rapidly transition away from resource draining LT
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Wasabi
Published By: Wasabi     Published Date: Nov 13, 2018
As cams and digital video become more critical to law enforcement, their success will be in large part dependent on the ability to efficiently store and access that data. In this case study we look at Novus Insight, a leading integrator of managed video storage for law enforcement agencies, and their decision to use Wasabi Hot Cloud Storage. Novus is tasked with helping law enforcement manage the massive volumes of digital video evidence that body and dash cams are creating. Not a simple proposition for these budget and resource constrained public agencies. After surveying the available options Novus found going with Wasabi an easy choice. Wasabi’s revolutionary storage technology allows for an unprecedented combination of speed, affordability and security. It not only brings Novus the instantly scalable cloud solution they need, it dramatically improves performance and economics at the same time. To learn more about how Novus and Wasabi are helping enable better policing through bette
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Wasabi
Published By: IBM APAC     Published Date: Nov 13, 2018
This Frost & Sullivan whitepaper explores some of the common fears and challenges related to security and compliance, and how a skilled managed service provider can help you overcome them as you deploy sensitive, business-critical workloads in the cloud.
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IBM APAC
Published By: KPMG     Published Date: Nov 13, 2018
Zero-basing is re-emerging as a bold approach to optimising cost and spend allocation. This paper explains how to create the conditions for success. Read on to discover: how to lay the foundations for a successful zero-basing programme how to define your impact of zero-basing on the future operating model why emotional intelligence is critical to successful implementation.
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KPMG
Published By: Druva     Published Date: Nov 09, 2018
The all-encompassing data center is a thing of the past. Modern data environments are distributed and include remote and branch offices, mobile devices, and the Internet of Things (IoT) as well as cloud solutions such as infrastructure as a service (IaaS), platform as a service (PaaS), and software as a service (SaaS). There’s more critical data to back up than ever before. Plus, data silos and fragmented management mean poor visibility, which can make it difficult to comply with regional data residency and security rules as well as service-level agreements (SLAs). On-premises data protection has not kept pace. According to a survey by Fujitsu, 45% of IT managers said they had lost data or productivity related to data protection inefficiency within the last year.1 Often, this is because on-premises backups are cumbersome and do not always happen on time.
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Druva
Published By: DocuSign UK     Published Date: Nov 06, 2018
"In today’s intensely competitive marketplace, the business world is moving rapidly to online transactions from inefficient, costly, paper-based processes. Furthermore, consumers expect to be able to interact digitally anytime, anyplace, so providing easily accessible digital touchpoints is also critical to successfully keeping and retaining your customers. No matter the size or type of business you’re in, you want to save money and increase revenue. And you want to make it all easy. Electronic signatures are a powerful way to accomplish all that. Read the report to learn how leading companies across industries are improving critical business processes using eSignatures to achieve: - Greater customer satisfaction - Higher close rates and productivity - Lower costs, greater efficiency - Improved time to revenue - Compliance and security-risk mitigation"
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DocuSign UK
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