Published By: Genesys
Published Date: Dec 20, 2018
If you are considering the right deployment model for your contact center, economic guidelines can help you choose the solution that is best for your company. Cloud, on-premises or hybrid.
Just a few years ago, businesses were still unsure of the viability of moving their contact centers and other critical enterprise systems to the cloud. Since then, with the decrease of cloud costs, and the corresponding increase in security and, the viability and total cost of ownership of cloud deployments are attracting more and more companies.
This eBook will cover how different criteria can affect a choice between a cloud or on-premises contact center, including:
• The size of your contact center, and business requirements such as customer journey management
• The location and quantity of contact centers being managed
• The need for scalability, speed of deployment, and maintenance requirements
Published By: Genesys
Published Date: Dec 20, 2018
Customers today expect their customer service to be as connected as they are. If you can’t deliver a seamless omnichannel customer experience or easily add digital channels such as mobile, social media and web, you risk being left behind.
Some companies try to deliver omnichannel with dated technology, a tangle of point solutions, bolted together with duct tape. But you don’t have to.
Read this ebook and see:
• Why force-fitting more channels into an aging infrastructure is not the right approach
• How to create a future-ready customer experience
• How an integrated approach improves your metrics and reduces operating costs
Published By: Okta APAC
Published Date: Dec 19, 2018
Multifactor authentication (MFA) is a critical security requirement for every organization, regardless of size and industry. But not every MFA solution is created equal. Your investment in MFA should be well-thought-out. Not only does your chosen MFA solution need to meet the requirements you have today, but it needs to enable and secure the future growth and evolution of your business. This evaluation guide will help you understand the key factors you need to consider when investing in MFA.
Your MFA choice determines how well you can protect access to all your internal resources, as well as your ability to provide frictionless experiences for your internal employees and external customers. Your MFA choice also impacts your ability to grow your business and take advantage of emerging technologies and future innovations. As part of Okta’s identity-led security framework, Okta Adaptive MFA delivers on the key considerations that need to be part of your search for a solution that meets a
Published By: BMC ASEAN
Published Date: Dec 18, 2018
DevOps is fast becoming a core competency required to gain competitive advantage. At its most basic level, DevOps is a team approach to drive agile modern application development and operations to deliver high quality critical digital business services.
Cloud services are fundamentally changing the way applications are developed. The near ubiquitous, lowfriction access to cloud computing for developers, who can literally access powerful computing resources at the touch of a keystroke or swipe of a credit card, has fundamentally altered the software development lifecycle (SDLC).
Advanced image analysis and computer vision are key components of today’s AI revolution and is becoming critical for a wide range of industry applications, including healthcare, where this technology is being used to detect anomalies and improve patient care. Due to a lack of integrated tools and experience with these cutting-edge technologies, however, deploying complete systems is difficult.
Applications that utilize deep learning approaches often require large amounts of highly parallel compute power, storage, and networking capabilities, along with performance optimizations for faster data analysis. The Intel and QNAP/IEI solution combines all these elements in one complete system for scalable data management for hospitals and clinics of all sizes.
Read more on Intel’s and QNAP/IEI’s real-world use case on macular degeneration analysis through high-performance computing, vision capabilities, storage, and networking in a single solution.
Business and IT leaders agree. IT Transformation is critical to compete in
the digital economy. Drive innovation and agility, lower costs and speed
deployment for real results. Modernise with leading hyper-converged, cloud,
data storage, servers, open networking and data protection systems from
Dell EMC powered by Intel
Predictive IT is a powerful new approach that uses machine learning and artificial intelligence (AI) to predict incidents before they impact customers and end users. By using AI and predictive analytics, IT organizations are able to deliver seamless customer experiences that meet changing customer behavior and business demands. Discover the critical steps required to build your IT strategy, and learn how to harness predictive analytics to reduce operational inefficiencies and improve digital experiences.
Download this executive brief from CIO to learn:
5 steps to an effective predictive IT strategy
Where AI can help, and where it can’t
How to drive revenue and exceptional customer experiences with predictive analytics
The digital age has created a new level of complexity for businesses around the globe. Is having an intelligent ERP a critical component in digital transformation? Digital transformation is fundamentally altering the way enterprises utilise their enterprise resources planning systems. Find out how Intelligent ERP is the key to mastering the complexity of the digital age.
Over the last several years, manufacturers have embraced cloud applications. However, some manufacturers remain reluctant to migrate ERP systems and other business-critical applications to the cloud.
Read on to discover four areas where manufacturers can benefit from a more complete understanding of how and why Epicor Cloud ERP offers unique advantages compared to on-premises deployment, including:
• Increased data security
• Greater financial visibility and control
• Better long-term reliability
• Easier access to cutting-edge tech innovation
Moving an ERP environment to the cloud enables IT leaders to free up the resources they need to partner with the business and to focus on more strategic technology initiatives. Download the white paper to learn more.
adsquare offers brands insights into customer behaviors and footfall to underpin digital marketing campaigns. Using a detailed brief of the audience the brand wishes to reach, adsquare gathers data from a range of mobile, online and offline sources. This rich data gives a brand a stronger opportunity to create relevant campaigns for their audiences.
It is critical to adsquare’s success that its data sources are reliable. As the world’s leading location platform in 2018 (Source: Ovum and Counterpoint Research annual indexes) HERE is building and sharing real-time location intelligence with adsquare which reveals patterns to show how and why customers make transactions in specific places.
Car data consumption is critically important to auto manufacturers. As more vehicles are produced with built-in infotainment systems, the cost of supplying them with live information and real-time updates via a data connection grows ever greater.
Auto manufacturers need to be able to enhance the driving experience with smart traffic, navigation, and entertainment services, while reducing costs and data volumes.
HERE is the world’s leading provider of traffic data to the automotive industry. This eBook shows how HERE optimizes traffic solutions and it outlines how data use modelling, standardization, and good data management can help reduce usage.
Published By: BetterUp
Published Date: Dec 05, 2018
New managers can develop into high performing future leaders. Or, they can flail and fail–costing your company hundreds of thousands of dollars. Learn what you can do to ensure new manager success.
Download our paper to learn:
- The 3 major problems most companies have with new managers
- Which 4 critical management skills should be developed
- How coaching new managers can lead to dramatic improvements in new manager performance
A hospital’s network is the foundation for the critical applications that run on it, where most of those applications are related to the hospitals core businesses. The return on the investments made in EMR (electronic medical records), PACS (picture archiving and communication system), clinical imaging systems and workstations on wheels, can only be truly realized if those assets are always available to the people in need in a reliable, secure and highly optimized way, at a fixed location, or while mobile.
Find out how to simplify network management and enhance application and service visibility with Smart Analytics and PALM by downloading this whitepaper today.
Published By: Veeam '18
Published Date: Dec 04, 2018
"The new EU General Data Protection Regulation (GDPR) is the most important change in data privacy regulation in 22 years and it will have a profound impact on every organization that relies on the storage and processing of personal data of EU citizens. Starting May 25, 2018, the penalties begin for noncompliance, with GDPR fines of up to 4% of annual global revenue or 20 million euros - whichever is greater.
As this new regulation also impacts Veeam®, we wanted to share our insights on our road to compliancy. In a new executive brief, GDPR: 5 Lessons Learned, Veeam Compliance Experience Shared, we walk through these lessons and share how our software played a critical role within data management and protection strategies to ensure we remain compliant while delivering Availability for the Always On Enterprise™."
Published By: Veeam '18
Published Date: Dec 04, 2018
"This 5-minute, easy-to-read document explains why organizations need to protect Office 365 data. This report will teach you:
The big understanding between Microsoft’s Office 365 responsibility and the IT organization’s responsibility
6 reasons why backing up Office 365 is critical
Who is in control of Office 365 data"
The rise of ransomware over the past few years is an ever-growing problem that has quickly become an extremely lucrative criminal enterprise.
Targeted organizations often believe that paying the ransom is the most cost-effective way to get their data back — and, unfortunately, this may also be the reality. The problem is that every single business that pays to recover their files is directly funding the development of the next generation of ransomware.
As a result, ransomware is evolving at an alarming rate with new and more sophisticated variants. This makes defending your organization's data against ransomware more critical than ever.
But where do you start? Lots of questions come to mind. We've got the answers.
Over the past seven years, we’ve surveyed more than 30,000 technical professionals around the world to explore the relationships between IT performance, DevOps practices, culture, organizational performance and other elements that affect business outcomes. In the process, we’ve built the deepest and most widely referenced body of DevOps research available.
The 2018 State of DevOps Report breaks new ground in our understanding of the DevOps evolutionary journey. We have identified the five distinct stages of DevOps evolution, and the critical practices at each stage that help you achieve success and progress to the next phase of your journey.
Finding out your organization has been breached can be devastating news — knowing how to deal with an intruder that’s broken through your cyber defenses can be even more challenging.
This white paper, “You’ve Been Breached — Now What? How to Respond to a Worst-Case Scenario,” offers practical steps IT and security professionals should take after a cyberattack occurs. You’ll receive guidance for both short-term and long-term strategies to help minimize damage, protect sensitive assets and preserve forensic evidence that can help during the investigation and remediation process. This paper also includes recommendations for strengthening your organization’s defenses against a future breach. They are based on decades of experience from CrowdStrike® incident responders who work on the front lines fighting cyberthreat actors every day.
Download this White Paper to learn:
How to collect and preserve data after a breach so that critical forensic information can be retrieved
What sort of int
While many organizations are guarding the front door with yesterday’s signature-based antivirus (AV) solutions, today’s unknown malware walks out the back door with all their data. What’s the answer?
This white paper, “The Rise of Machine Learning in Cybersecurity,” explains machine learning (ML) technology — what it is, how it works and why it offers better protection against the sophisticated attacks that bypass standard security measures. You’ll also learn about CrowdStrike’s exclusive ML technology and how, as part of the Falcon platform’s next-gen AV solution, it dramatically increases your ability to detect attacks that use unknown malware.
Download this white paper to learn:
• How different types of ML are applied in various industries and why it’s such an effective tool against unknown malware
• Why ML technologies differ and what factors can increase the accuracy and effectiveness of ML
• How CrowdStrike’s ML-based technology works as part of the Falcon platform’s next-gene
The Guide to AV Replacement provides in-depth information from leading security experts that will guide you through each phase of your decision-making process. From the critical elements you need to consider, to how to evaluate and review solutions, you’ll get expert advice that can help you choose a security solution that best fits your organization’s requirements.
Before initiating a change from your current AV solution read this guide to learn:
• How to plan an AV replacement project and the critical elements to consider
• How to measure important factors such as protection, performance and time-to-value when reviewing AV replacement solutions
• What prevalent technologies are available and what are the pros and cons of each?
• How to measure the efficacy of a solution and what steps you should take to ensure you’re getting accurate results
• Why you should consider evaluating CrowdStrike Falcon’s next-gen AV replacement and how it fulfills the criteria outlined in the guide
The endpoint security market continues to expand with vendors old and new marketing their solutions as “next-generation” game-changers. However, closer inspection reveals that many new solutions have been built on old platforms, many of which still rely heavily on signature-based detection and obsolete architecture. Navigating this crowded vendor landscape can be challenging — how does the buyer find the true next-generation protection today’s targeted, advanced threats demand?
This white paper, “The Five Essential Elements of Next-Generation Endpoint Protection,” offers guidance on how to see through the hype and understand the critical must-have elements that meet true next-generation criteria and set a new standard in EPP.
Download the white paper to learn:
• Details on the five essential capabilities that define true next-generation EPP and why they are so important
• A matrix that evaluates and compares the potential impact of different solutions
• A list of top questions to ask
As damaging breaches continue to occur, more organizations are considering endpoint detection and response (EDR) solutions to address the incidents that aren't being handled adequately by their existing defenses. However, EDR solutions come in a wide variety of implementations and can vary significantly in scope and efficacy — choosing the best solution can be challenging.
This white paper, “Endpoint Detection and Response: Automatic Protection Against Advanced Threats,” explains the importance of EDR, and describes how various approaches to EDR differ, providing guidance that can help you choose the product that's right for your organization.
Read this white paper to learn:
• What makes EDR such a valuable addition to an organization's security arsenal and why finding the right approach is critical
• How the “EDR maturity model” can help you accurately evaluate vendor claims and choose the solution that best fits your organization’s needs
• How the CrowdStrike® EDR solution empowers
Published By: MuleSoft
Published Date: Nov 27, 2018
The market for financial services is changing fast. To evolve, banks are transforming their organizations into digital ecosystems using APIs.
APIs have emerged as critical enablers to help financial services firms meet new consumer expectations. Through collaboration with fintechs, banks will use APIs to add new functionality from business partners and deliver internally-developed service offers to partner value chain and ecosystems.
Read this whitepaper to learn more about the role of APIs and how this new ecosystem will allow banks to:
Drive horizontal and vertical integration
Foster a culture of collaboration
Create new revenue streams and get solutions to market faster
Deliver innovation and functionality to the business
Published By: MuleSoft
Published Date: Nov 27, 2018
Access to data – particularly customer data – is critical for companies looking to transform customer experience. This is why organizations start initiatives to create a single customer view. Building this single customer view without APIs, however, is becoming more difficult due to the large number of fragmented systems.
Read this whitepaper to learn:
A new approach to modularizing your single customer view, to accommodate changes, trends, market shifts, and other factors in order to deliver the right experience to your customers at the right time.
How an API-led approach to integrating systems provides a well-constructed single customer view using APIs, and we’ll also suggest tools to make this job easier.
The stories of customers like Mount Sinai Health System, who used MuleSoft’s solution and approach to successfully set up a single customer views using APIs.
Published By: Salesforce
Published Date: Nov 26, 2018
Nucleus estimates that over 70% of companies using Customer Relationship Management (CRM) have not completely tied their systems to customer service. This report shows why they should. Learn how you can empower customer service to take advantage of untapped revenue opportunities.
Key findings include:
Customers interact with service five times more than sales
Tying CRM to service empowers agents with critical customer information
80% of customers would be willing to buy from a service agent
Empowered agents plus willing customers can generate greater upsell
DatacenterDynamics is a brand of DCD Group, a global B2B media and publishing company that develops products to help senior professionals in the world's most ICT dependent organizations make risk-based infrastructure and capacity decisions.
Our portfolio of live events, online and print publishing, business intelligence and professional development brands are centred on the complexities of technology convergence. Operating in 42 different countries, we have developed a unique global knowledge and networking platform, which is trusted by over 30,000 ICT, engineering and technology professionals.
Data Centre Dynamics Ltd.
102-108 Clifton Street
London EC2A 4HW