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Results 926 - 950 of 960Sort Results By: Published Date | Title | Company Name
Published By: 8x8 Inc.     Published Date: Feb 13, 2017
iCruise.com, one of the largest sellers of cruises in the US, needed a total communications solution with both hosted phone service and a cloud contact center. Only 8x8 was able to deliver a complete and integrated approach to customer service
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customer service, 8x8, integration, icruise.com, communications
    
8x8 Inc.
Published By: IBM     Published Date: Apr 18, 2017
There are myriad software products, from complete CRM platforms that offer analytics to standalone or add-on software products that focus solely on analytics. There are analytics apps that can be added to your existing CRM platform. Or there’s the option to outsource analytics to a growing number of service providers. “The technologies are changing rapidly. There are a zillion startups offering either new tools or technologies, so it is kind of hard to navigate,”Mike Gualtieri, an analystfor Forrester Research Inc. in Cambridge, Mass., said in a recent webcast on analytics. “There isn’t just one platform that you’re going to need. There’s a whole ecosystem of platforms.” Having the right people on staff who know how to use the technology is equally important, analysts say. Analytics aren’t just for statisticians anymore—they’re used by sales, marketing and customer service teams in daily decision making.
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data management, data system, business development, software integration, resource planning, enterprise management, data collection
    
IBM
Published By: IBM     Published Date: Oct 26, 2017
Threats to your digital assets are everywhere. They’re constant. So you build defenses to keep them out. But like a carpenter framing a new addition to a house, you want to regularly step back from working on the details for a full view of your work. Do the enterprise security measures you’ve built do a complete job of protecting against intrusions? Or have you left any gaps that allow bad actors an easy way in? When you check all the possibilities, you might be surprised.
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data protection, sensitive data, data security, identity governance, digital assets
    
IBM
Published By: Viventium     Published Date: Feb 11, 2019
What do the Three Little Pigs, Goldilocks, Little Red Riding Hood, and other characters from childhood stories have to do with work? Find out by reading “The Complete Works of HR Fairy Tales”!
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toxic employees, cultural fit, retention, employee training, interviewing, hr tech, human resources, leadership
    
Viventium
Published By: Progress     Published Date: Jan 06, 2017
Digitalization brings both new opportunities and confusion to even the most carefully planned selection processes for WCM. CIOs and IT leaders aiming to boost the effectiveness of their digital business strategy should use this document to help them select the most appropriate vendor and solution. Gartner Magic Quadrant reports are the standard of excellence for vendor evaluation, research and reporting. While many vendors are evaluated, only a select few meet the stringent criteria for inclusion. Continuing its long-standing tradition, Gartner has released the 2016 Magic Quadrant for Web Content Management (WCM). Progress is recognized as a “Challenger” in this year's report, based on a combination of completeness of vision and ability to execute. This is the third consecutive inclusion for the company's award-winning web content management and digital experience solutions. Web content management is an integral piece to any successful digital transformation strategy. In our minds t
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Progress
Published By: HotSchedules     Published Date: Sep 11, 2018
The cost of labor can be managed effectively when restaurateurs are equipped with the right training, tools and processes. Traditional methods for capturing critical forecasting data and formulating labor plans & budgets are incomplete and often inaccurate, rarely accounting for menu pricing changes or current economic conditions. Even when the best practices of forecasting are employed, the information isn’t always available to the store managers who are attempting to manage the cost of labor. This ebook will walk you through the ins and outs of labor forecasting and best practices to build efficiency, grow revenue, and positively impact your restaurant’s bottom line.
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HotSchedules
Published By: Sitecore     Published Date: Jun 14, 2017
The Gartner Magic Quadrant for WCM assesses leading solutions and delivers valuable insights for those looking to optimize digital marketing platforms for a better customer experience. The 2015 report evaluates 19 vendors for their Ability to Execute as well as their Completeness of Vision. This year, Sitecore® leapt vertically to the top position for its Ability to Execute among the vendors evaluated and has been in the Leaders quadrant for six consecutive years. Learn more by downloading your copy of the 2015 Gartner Magic Quadrant for WCM now.
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profiling, flexible deployment, marketing systems, commerce, email marketing, testing, analytics, omnichannel experience marketing
    
Sitecore
Published By: Oracle APAC ZO OD Prime Volume ERP ABM Leads June 2017     Published Date: Jul 11, 2017
Customers hate waiting for engineers to show up. The hours drift by. Clocks tick slower. They may have taken the day off work, but feel unable to start anything productive in case the doorbell rings. Fury builds. They call the contact centre – they’re told to keep waiting. It’s unacceptable. And in the 21st Century totally unnecessary. Solutions exist to provide customers with an accurate forecast of when field service agents will arrive and how long the job will take.
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scheduling accuracy, jobs completed per day, customer satisfaction, skills, habits, driving style, qualifications
    
Oracle APAC ZO OD Prime Volume ERP ABM Leads June 2017
Published By: Oracle APAC ZO OD Prime Volume HCM ABM Leads June 2017     Published Date: Jul 11, 2017
Customers hate waiting for engineers to show up. The hours drift by. Clocks tick slower. They may have taken the day off work, but feel unable to start anything productive in case the doorbell rings. Fury builds. They call the contact centre – they’re told to keep waiting. It’s unacceptable. And in the 21st Century totally unnecessary. Solutions exist to provide customers with an accurate forecast of when field service agents will arrive and how long the job will take.
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scheduling accuracy, jobs completed per day, customer satisfaction, skills, habits, driving style, qualifications
    
Oracle APAC ZO OD Prime Volume HCM ABM Leads June 2017
Published By: Oracle APAC ZO OD Prime Volume SCM ABM Leads June 2017     Published Date: Jul 11, 2017
Customers hate waiting for engineers to show up. The hours drift by. Clocks tick slower. They may have taken the day off work, but feel unable to start anything productive in case the doorbell rings. Fury builds. They call the contact centre – they’re told to keep waiting. It’s unacceptable. And in the 21st Century totally unnecessary. Solutions exist to provide customers with an accurate forecast of when field service agents will arrive and how long the job will take.
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scheduling accuracy, jobs completed per day, customer satisfaction, skills, habits, driving style, qualifications
    
Oracle APAC ZO OD Prime Volume SCM ABM Leads June 2017
Published By: HP Inc.     Published Date: Aug 30, 2018
At HP, we know that in retail and hospitality environments, customers expect a fast and simple way to find information or to complete a transaction. The physical point-of-sale experience must rise to meet the demands of retailers through high aesthetic value and peak performance. From an elegant hotel to a small boutique, a quick-service restaurant to an outdoor garden center—all of these locations require a point-of-sale device that meets specific needs while appealing to any user. My team at HP sought to elevate this experience by redefining the customer experience through a versatile, reliable, and beautiful point-of-sale system. For the new HP ElitePOS, we gained insights from everywhere—designers, technologists, retailers, and consumers—to create a product that is beautifully simple. It started as a sketch on a napkin, and is now part of an iconic portfolio that dissolves barriers during point-of-sale customer interactions.
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HP Inc.
Published By: Epson     Published Date: May 14, 2018
Competition is growing fierce for restaurants — and not all of it comes from other local dining establishments. With grocery stores and meal kit services offering additional convenient and affordable dining options for customers to choose from, and with many restaurants turning to faster and smarter automation methods to power their operations, now is the time for your restaurant to step up its game. Ultimately, what your restaurant needs to do is offer a complete experience for your guests. The only way to effectively do this is to understand the whole diner journey and how the decisions you make along the way affect it.
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Epson
Published By: Google     Published Date: Dec 03, 2018
The Internet of Things is growing fast: By 2025, IoT devices will transmit an estimated 90 zettabytes of data to their intended targets, according to IDC. Armed with information, businesses can revolutionise everything from fraud detection to customer service. But first, they need an architecture that supports real-time analytics so they can gain actionable insights from their IoT data. Read the complete report sponsored by Google Cloud, and learn how to mitigate key IoT-related challenges.
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Google
Published By: Fiserv     Published Date: Jul 09, 2018
Even with the rise of digital payments, cash is still a popular form of payment. According to the Federal Reserve, consumers use cash to pay for nearly one-third of all retail transactions. For many retailers, a completely "cashless society" is nowhere in sight. Cash management remains one of the most important aspects of managing a retail operation, particularly at quick service restaurants (QSRs) and convenience stores, where transactions are smaller and cash is a preferred method of payment. This white paper, Boost Profitability by Automating Cash, sponsored by Fiserv and Fast Casual, details the steps to manage cash properly and boost profit for your business. Uncover the top reasons and flexible options to automate your cash management. • Time savings • Theft deterrence • Higher accuracy • Better customer service • Real-time data
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cash automation, smart safe, cash loss, cash handling, automated cash handling, cash management, cash reconciliation, manual cash reconciliation
    
Fiserv
Published By: SAP Hybris     Published Date: Oct 26, 2017
Gartner’s Magic Quadrant for Field Service Management, which evaluates 15 field service management vendors on their completeness of vision and ability to execute
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SAP Hybris
Published By: Forcepoint     Published Date: Jun 06, 2019
Complete security for all cloud applications
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Forcepoint
Published By: Forcepoint     Published Date: Jun 06, 2019
Forcepoint recognized as a Visionary for 2nd year in a row, in the Gartner 2018 Magic Quadrant for NGFW Gartner has named Forcepoint sole Visionary in their 2018 Magic Quadrant for NGFW, for ability to execute and completeness of vision. According to Gartner, “In this mature market, vendors differentiate on feature strengths. Security and risk management leaders must consider the trade-offs between best-of-breed enterprise network firewall functions and risk tolerance.”*
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Forcepoint
Published By: Group M_IBM Q1'18     Published Date: Jan 04, 2018
IBM® InfoSphere® Big Match for Hadoop helps you analyze massive volumes of structured and unstructured customer data to gain deeper customer insights. It can enable fast, efficient linking of data from multiple sources to provide complete and accurate customer information—without the risks of moving data from source to source. The solution supports platforms running Apache Hadoop such as IBM Open Platform, IBM BigInsights, Hortonworks and Cloudera.
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hadoop, infosphere, data, customer insights
    
Group M_IBM Q1'18
Published By: Tricentis     Published Date: Jan 08, 2018
If you’re in the software development business, there’s no doubt you’ve heard of, dipped your toe into or even experienced the joys and pains of agile methodology. The Agile Method promotes adaptive planning, early delivery and continuous improvement, and encourages rapid and flexible response to change. It’s quickly becoming the gold standard for software development. And, as the agile world has heated up, so has the pressure on testers to produce timely releases without sacrificing quality. With the fast pace of Agile, there is rarely time to test everything, so requirements must be prioritized and testing automation is deployed where possible. With this guide you’ll learn the importance of agile testing and the different types of testing, agile methodology, and our predictions on where the agile movement is headed.
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Tricentis
Published By: Bluewater Learning     Published Date: Apr 30, 2018
Many Learning and Talent Management platforms don’t have the flexibility to customize the type of reporting that users want, or it’s too complicated to figure out. Bluewater’s team of developers and designers can create completely customized pages within your Learning and Talent Management System* for a seamless delivery of what you need,
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Bluewater Learning
Published By: DigiCert     Published Date: Jun 19, 2018
No organization is safe from cyber attacks. Organized crime drives the rapid growth and sophisticated evolution of advanced threats that put your entire website ecosystem at risk. And the threat landscape will only grow more dangerous as attackers create more innovative and damaging ways to profit from their efforts. That’s why you need Complete Website Security to harmonize and fortify your website security. Across the board, we deliver best-in-class solutions for securing your website environment. Secure your websites. Protect your business.
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DigiCert
Published By: DigiCert     Published Date: Jun 19, 2018
Are you spending too much time managing SSL/TLS certificates? Can you scan and report on your entire certificate estate? Have you seen a service go offline because of an expired certificate? Do you have to update certificates manually? If the answer to any of these questions is ‘yes’ then it’s time to invest in an automated certificate management tool. Download this whitepaper to find out more.
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DigiCert
Published By: DigiCert     Published Date: Jun 19, 2018
Our Secure App Service helps protect your business against major financial impacts and brand damage from mismanaged code signing. You get no-worry code signing visibility, agility, and trusted security. We safeguard your keys in our highly secure data centers. You gain complete control over and insight into all code signing activity to protect application life and sales. Our Secure App Service simplifies and scales up code signing for all your target platforms. Backed by the global cyber security leader, you can trust our security, service, and support to protect your business and code signing efforts.
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DigiCert
Published By: DigiCert     Published Date: Jun 19, 2018
Just as automation has become mandatory for scaling cloud workflows and critical workloads up or down in today’s dynamic business environment, the same is true in today’s dynamic threat environment. The ability to automate certificate renewals with our Complete Website Security solution helps you to strengthen certificate security, while helping you save resources, time and money on certificate administration and ensuring you remain compliant with industry rules and regulations. Download this whitepaper today to find out more.
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DigiCert
Published By: Butler Technologies     Published Date: Jul 03, 2018
MPO connectors increase your data capacity with a highly efficient use of space. But users have faced challenges such as extra complexities and time required for testing and troubleshooting multi-fiber networks. VIAVI helps overcome these challenges with the industry's most complete portfolio of test solutions for MPO connectivity.
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Butler Technologies
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