Companies that take a more sophisticated approach to customer success, revenue retention and revenue growth after the initial sale earn 46 percent more revenue compared to their less sophisticated peers, according to a global study conducted in 2015 across software, hardware, SaaS and life sciences companies.
The study highlights the urgent need for companies to consider the full range of customer success and revenue growth activities after the initial sale—collectively called the “revenue lifecycle”—which includes onboarding, adoption, upselling/cross-selling, retention and renewal. The study shows that a company that improves people, processes, technology, data and KPIs in the revenue lifecycle can expect to improve renewal rates by more than 31 points.
This competitive review addresses 3 specific capabilities of competing business process management (BPM) suites:
- The integration of complex event processing (CEP)
- The quality and types of tools that decrease implementation times
- The advantages of a truly open product architecture
This paper is intended for customer service professionals who are considering the next CRM application for their enterprises. It compares two popular solutions, Pegasystems’ Pega Customer Service and Salesforce.com’s Service Cloud, across five areas of functionality essential to meeting the complex customer service needs of the enterprise.
This paper examines three areas to compare Pega Sales Automation and Sales Cloud’s ability to deliver in a complex environment. The key areas that we will explore include:
-Anticipating sales rep and customer needs and delivering real-time actions and offers
-Connecting the end-to-end sales process, seamlessly and consistently
-Delivering long-term value by keeping up with changing market and sales needs
Published By: EvolveIP
Published Date: Sep 09, 2015
Evolve IP’s virtualization TCO calculator is a comprehensive financial tool that produces an accurate analysis of on-premise data center hardware, software, and operational costs. Unlike overly simplified marketing gimmicks on the Internet, this is the actual tool we are using successfully with IT executives across the country.
When completed and compared to a cloud services quote, you’ll be able to accurately determine which solution is right for your organization.
Published By: AlienVault
Published Date: Aug 13, 2015
The 2015 Magic Quadrant summarizes Gartner’s yearly analysis of the SIEM market and compares the positions of leading competitors like AlienVault. Get Gartner's complete analysis of each SIEM vendor, and learn what makes AlienVault a Visionary.
Download the 2015 report.
PassMark Software® conducted objective performance testing on eight (8) security software products, on Windows 8.1 (64-bit) during July and August 2015. This report presents our results and findings as a result of performance benchmark testing conducted for these endpoint security products.
The aim of this benchmark was to compare the performance impact of Webroot’s SecureAnywhere Business Endpoint Protection product with seven (7) competitor products. Testing was performed on all products using 13 performance metrics, including: installation time, boot time, CPU Usage, Memory Usage, Browse Time and many others.
Does your endpoint security measure up?
You have three choices for using Cisco® Unified Communications and Collaboration applications: on-premises, in the cloud, or a hybrid of the two. The option that is best for your company depends on your IT skills, budget priorities, growth plans, and customization requirements. This guide, intended for organizations with 100 to 1000 employees, will help you compare the options.
eDataSource compares certain quarterly email engagement metrics across five somewhat similar retailers, based on our visibility into the email activity of 50,000 brands, and how their customers are engaging with those emails.
eDataSource compares certain quarterly email activity and engagement metrics across four similar retailers, based on our visibility into the email activity of 53,000 brands, and how their customers are engaging with those emails.
This white paper will explain the benefits of CI, the reasons
for considering such a platform and compare available
architectures. It will also examine the most popular CI solutions
and their advantages.
Published By: Worldpay
Published Date: Apr 29, 2015
In 2014, the UK saw online sales exceed £10bn per month. For small businesses, getting online is a great way to increase revenue.
However, there’s no escaping the fact that small e-retailers are most at risk of suffering a data breach and that breaches are increasing. It is your responsibility to keep the card payment data of your customers safe and a failure to secure your systems could be a costly mistake which leads to penalty fines, lost custom and bad publicity.
Worldpay is the leading payments provider in the UK and Europe. Whilst Worldpay has fewer businesses suffering data breaches, compared to our market size, we have a unique oversight on most UK card data breaches. We have compiled our insight and advice into this guide so all businesses, new or old, can ensure they are prepared.
Like it or not, you will hear from your vocal users. It’s not unusual to see ratings from 1 to 5 stars for the same app. How do you track and compare actual and perceived quality? How can you get actionable insight from user feedback to develop mobile apps that engage users?
This paper explores several of the total cost of ownership (TCO) benefits associated with flash storage compared to those of traditional hard disk storage environments. Experiences of customers with NetApp® flash storage solutions demonstrate how deployment of flash storage can translate into a lower TCO than that provided by traditional hard disks.
This white paper describes software as the invisible thread that links product parts into an intelligent whole. It examines software delivery for smart products and strategies for evolving software development into a business process. Agile development has become a cornerstone of most software development organizations. Marked by iterative processes that deliver incremental value over time, agile development has enabled organizations to manage software complexity more effectively and to improve quality and time to market compared with previous development processes.
Published By: LifeLock
Published Date: Mar 02, 2015
Every interaction, every communication, every touch point creates a digital breadcrumb — a piece of data that can put people at greater risk of identity theft. This paper from Forrester Research compares various segments and demographics to understand which groups are at the greatest risk of identity theft.
DatacenterDynamics is a brand of DCD Group, a global B2B media and publishing company that develops products to help senior professionals in the world's most ICT dependent organizations make risk-based infrastructure and capacity decisions.
Our portfolio of live events, online and print publishing, business intelligence and professional development brands are centred on the complexities of technology convergence. Operating in 42 different countries, we have developed a unique global knowledge and networking platform, which is trusted by over 30,000 ICT, engineering and technology professionals.
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