Businesses must become agile and provide differentiated service as customer demands and expectations change. Moving beyond simple phone transactions, customers are taking matters into their own hands and turning to their peers, the web and social media to find answers.
Contact centers play a major role in determining the customer’s perception of a company. Often seen as brand ambassadors, agents are the main interaction point for customers. It is therefore critical that they deliver personalized communications in the channels that customers prefer. Businesses should use cloud technology to add multichannel tools and support growing demand for chat, social, SMS and video
The ongoing adoption of cloud computing by communications service providers (CSPs)
continues to fundamentally reshape their business models and technology strategies on
several levels. One such area that is garnering significant attention is the impact of the
cloud on security services. This is because security services and the vital tools they
encompass can be empowered through the adoption of a carrier cloud model. This, in turn,
better positions CSPs to meet the demands of their customers, including those in the small
to medium-size business (SMB) market segment.
The timing of this migration is optimal, since many SMBs now recognize the threats they
face and realize that given their limited IT budgets and lack of security expertise, CSPs are
well positioned to protect them from cyberattacks.
While the opportunity for CSPs is significant, many are hesitant to make a move in this area
because they want to ensure they can address SMBs’ needs and maintain control of the
service in a car
Large companies have made considerable investments in video webcasting to their external audiences. Now they need to turn their attention toward internal communications—for reasons that can enhance
their competitiveness and bottom line. As companies undergo a digital transformation, the playing field becomes increasingly technology-democratized and fierce. In this climate, an organization’s employees are one of its most, if not the most, valuable competitive differentiators. And the same energy and focus that companies put toward reaching their external audiences needs to go toward reaching and engaging their employees.
Here’s where strong internal communications can pay big dividends. High-performing companies recognize the significant impact effective internal communication has on their business. Chief among the gains are:
• Increased productivity.
• Improved brand trust and company loyalty among employees.
• Increased company alignment within and between departments and remote loc
Published By: Darktrace
Published Date: Jun 21, 2019
Cyber-attacks targeting technology and telecommunications firms represent the most significant threat to their sensitive customer data and invaluable intellectual property. When successful, such attacks cost these firms dearly, not only in terms of immediate loss of revenue but also in the form of subsequent reputational damage.
Technology firms that provide digital services or house vast quantities of user information are particularly at risk, as demonstrated in the Uber breach that exposed the personal information of more than 25 million users. Regulations around personal data, such as GDPR, increasingly require technology firms to adopt a robust cyber defense strategy that can detect cyber-threats at an early stage.
Cyber-attacks aimed at technology firms with lucrative IP have also become a fact of life in the Information Age. Often perpetrated by nation-state actors with advanced capabilities, these attacks are now remarkably subtle and stealthy, with some of the latest examples b
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