Agencies have long provided telecommunications companies with scalability for collections in a high-growth industry. Today, with markets and business models changing, your collections agencies have a growing impact — for good or ill — on your success.
Many hospitals are implementing patient engagement strategies to help improve care outcomes and engaging financially with patients can also yield significant benefits for patients and providers. Financial patient engagement includes educating and communicating with patients at every point in the revenue cycle – pre-service, point of service and post-service – to facilitate higher collections and help improve patient satisfaction. Because these points in the revenue cycle stretch across many departments such as patient access, financial services, call centers and third-party collection agencies, a single, integrated solution that connects all parties involved and provides comprehensive data is critical.
Securing Federal information and systems is an ongoing challenge. By implementing comprehensive security compliance management methods for data collection, retention, monitoring and reporting, federal agencies can successfully demonstrate a sound framework that meets FISMA requirements.
Many organizations and agencies would like to improve their debt collection. They are aware that advanced analytics can help them optimize collections to drive down company debt and collection expenditures. However, they perceive that advanced analytics requires massive infrastructure changes, expensive software licenses, analytics expertise, long lead times and major upfront capital expenses.
Are your collectors FDCPA-compliant when they're on the phone with consumers? There are many options available to call centers and collection agencies. In this white paper, we get through the thoughts and opinions and various voices in the industry.
Detect and prevent fraud by finding subtle patterns and associations in your data. IBM SPSS predictive analytics solutions have proved to be very effective at helping tax collection agencies to maximize revenues by detecting non-compliance more efficiently and by focusing investigations on cases that are likely to yield the biggest tax adjustments.
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