One of the biggest changes facing organizations making purchasing and deployment decisions about
analytic databases — including relational data warehouses — is whether to opt for a cloud solution. A
couple of years ago, only a few organizations selected such cloud analytic databases. Today,
according to a 2016 IDC survey, 56% of large and midsize organizations in the United States have at
least one data warehouse or mart deploying in the cloud.
Published By: Genesys
Published Date: Feb 12, 2019
To remain competitive in an increasingly customer-centric world, mid-sized organizations are undergoing digital transformations of their contact centres. IDC surveyed companies in 27 countries globally, including companies from Europe, Middle East and Africa (EMEA), to examine the current market dynamics of cloud-enabled customer service environments. Eighty-five percent of the respondents fell within the small to mid-sized category with contact centres with 300 seats or fewer.
Get this paper to access complete survey results for EMEA and to gain key insights including:
Nearly 65% of respondents in EMEA already use or are in the process of implementing cloud-based contact centre solutions
Only 13% of respondents in EMEA indicated that they currently are using a public cloud environment, the lowest among all geographies worldwide
Drivers, benefits and challenges for adopting cloud contact centre technology
Very little data is available on how effectively enterprises are managing private cloud deployments in the real world. Are they doing so efficiently, or are they facing challenges in areas such as performance, TCO and capacity? Hewlett Packard Enterprise commissioned 451 Research to explore these issues through a survey of IT decision-makers and data from the Cloud Price Index.
Many procurement departments are still using traditional manual processes or outdated technology. The result? Rogue spending, missed discounts from supplier contract pricing, reconciliation headaches, and the list goes on.
These business risks are driving more organizations towards the cloud-based, secure, and workflow-friendly world of eProcurement solutions. These solutions are saving money and resources, improving use of budgets and personnel, enabling centralization, and using data to improve and streamline end-to-end purchasing processes.
Download this report to learn about:
Procurement trends from 400 organizations surveyed
Operational and cost-savings benefits of eProcurement
Leading features and functionality in eProcurement
Adoption best practices and how to get started
While there are many security concerns in the cloud, this report focuses on 12 specifically related to the shared, on-demand nature of cloud computing. To identify the top concerns, CSA conducted a survey of industry experts to compile professional opinions on the greatest security issues within cloud computing. Download now to learn more.
IT leaders working on customer service projects must display an incredible amount of diligence. An organization’s CRM system has become its lifeline to customers, but as customer needs evolve so has the requirements of CRM. According to Gartner, today’s CRM solution must include a laundry list of capabilities outside its traditional core functionality including: native mobile support of the vendor's customer service and support business applications; real-time analytics; industry-specific functionality and workflow; context mining of voice and text; scalable cloud-based systems; social media engagement; suggested next agent action; multimodal capabilities, such as chat within mobile self-service; and even co-browsing. Gartner surveyed the CRM field and evaluated each vendor including Pegasystems.
Download this Gartner Magic Quadrant analysis and gain a better understanding each vendors’ CRM Customer Engagement Center solutions.
It is no secret; security and compliance are at the top of the list of concerns tied to cloud adoption. According to a recent 2017 Cloud Security survey to over 350,000 members of the LinkedIn Information Security Community, IT pros have general concerns about security in the cloud (33 percent), in addition to data loss and leakage risks (26 percent) and legal and regulatory compliance (24 percent)1. The number of reported breaches in enterprise datacenter environments still far exceeds the reported exposure from cloud platforms, but as businesses start using public clouds to run their mission-critical workloads, the need for enterprise-grade security in the cloud will increase.
Public cloud environments require a centralized, consolidated platform for security that is built from the ground up for the cloud, and allows administrators to monitor and actively enforce security policies. The tools and techniques that worked to secure datacenter environments fail miserably in the cloud. Se
Treasure Data is going to change the way that you think about Big Data and Cloud Data Warehousing. We'd like to get your input on how you see Big Data and Cloud Data Warehousing. Please take our 10 question survey and give us your input.
To compete in today’s world, business
leaders are placing increased demands
on IT. Unfortunately, many IT
departments are not able to deliver
future innovation with their current
infrastructure, applications and
processes. To meet these demands, IT
must digitally transform the enterprise
through the adoption of cloud native
practices, allowing them to both
optimize and transform their existing
infrastructure and applications. Recent
Avanade research supports this
thinking, finding that 88% of senior IT
decision-makers believe that IT
modernization is crucial to addressing
the emerging requirements of the
On the upside, those surveyed also
indicated that by modernizing their IT
infrastructures they expect to deliver
real business results, such as boosting
annual revenue by 14%, while at the
same time reducing business operating
costs by 13%1
. For many, this sounds
like a winning strategy but what does it
mean to adopt cloud native
approaches, and how does it impact
Don’t miss out on the perspective provided in the latest Forrester Thought Leader Cloud Survey. In-depth responses provided by 300 cloud decision makers show you:
• Why users go around IT for cloud services
• Why you should embrace hybrid cloud – for yourself and the business
• A best-practices checklist to help build and run a cloud that fits your business needs
• Four key recommendations from Forrester to reach Cloud success
Compliments of BMC Software.
The Tenth Annual State of the Network Global Study
focuses a lens on the network team’s role in security
investigations. Results indicate that 88 percent of
network teams are now spending time on security
issues. In fact, out of 1,035 respondents, nearly
3 out of 4 spend up to 10 hours per week working
exclusively on these types of problems - in addition
to managing network upgrades, SDN, cloud, and big
When it comes to technology adoption, both cloud and
100 GbE deployment continue to grow aggressively.
VoIP adoption is closing in on 60 percent and
software-defined networking (SDN) is projected to
cross the halfway mark, indicating compounding
network complexity amidst the ongoing struggle to
ID security threats.
With growth comes change and some trends
identified in this year’s survey include a rise in email
and browser-based malware attacks (63 percent)
and an increase in sophistication (52 percent). Nearly
1 in 3 also report a surge in DDoS attacks, signaling
Published By: New Relic
Published Date: Apr 07, 2015
It’s all too easy for CIOs and technology management to build a strategy around any new technology area that is focused on delivering lower technology costs and greater operational efficiency. However, to get your cloud strategy right, you have to learn to move away from measuring the success of change against technology management care-abouts and focus on the priorities of the business. Forrester’s Business Technographics® surveys show a stark disconnect between technology management’s and the business’ desired outcomes from cloud computing; embracing the shift to cloud services means driving and measuring its success against metrics defined by the business before those of IT. This report outlines the strategic plan of Forrester’s solution for CIOs working on cloud computing. This report is designed to help you onboard the business to your cloud strategy.
While the cloud can be a disruptive force, this global survey, conducted by Harvard Business Review and sponsored by Oracle, shows it is no longer a divisive one. The cloud is emerging as a unifying force that’s forging tighter collaboration between business and IT managers to drive innovation. The survey debunks three myths around implementing a public and/or private cloud strategy, including whether corporate systems need public cloud app data and how aligned IT and business are when it comes to the cloud.
As cloud deployments accelerate, there's no question that Federal agencies are reaping the benefits – improved agility, less IT complexity, and greater collaboration through shared services. But, while the benefits are clear, concerns around data stewardship and management can stop migrations in their tracks.
So how are Federal agencies dealing with the control challenge? To find out, MeriTalk surveyed 153 Federal IT professionals closely involved in their agency's cloud implementations.
Corporations today are focused on employee engagement – but the task of keeping employees engaged is not that easy. Recent research shows that 38 percent of the respondents to PwC’s Annual CEO Survey see effective performance management as a critical factor when they were asked “what aspects of their talent strategy would make the greatest impact on attracting, retaining and engaging the people you need to remain relevant and competitive.”1 Achieving simultaneous growth in top-line revenue and bottom-line profitability has come, and likely will continue to come, through greater levels of workforce efficiency.
This survey of senior managers and directors was conducted in four regions – North America, Europe, the Middle East and Africa (EMEA), Central and South America, and Asia-Pacific – with the aim of discovering attitudes towards and plans for the adoption of cloud based supply chain management (SCM) solutions.
We focused on three key areas:
1. The criticality of supply chain to their business
2. How to reach their business objectives through supply chain processes
3. The propensity to use the supply chain cloud and reasons for adopting/not adopting
To help us understand what business leaders think about ‘the cloud’ and the impact of cloud collaboration to their businesses, we asked Forbes Insights to conduct research. In response, Forbes surveyed over 500 senior executives from global companies with sales ranging from $250 million to over $20 billion, and interviewed 15 executives. The study examined the ways business leaders increasingly look at cloud collaboration as a way to increase productivity, accelerate business results, and enhance innovation and collaboration across borders and functions.
Published By: Rackspace
Published Date: Mar 28, 2018
With Rackspace Managed Security and Compliance Assistance for GCP, Rackspace is now a leading managed security services provider that offers services on all of the major public cloud platforms. In IDC’s 2017 CloudView Survey of over 6,000 enterprise respondents, nearly 50 percent indicated concerns about security in the cloud, and about 40 percent cited superior security capabilities available from service providers as a major incentive to move to the cloud.¹ With RMS, Rackspace security experts help customers with strategic planning for best practice multi-cloud security, tactical day-to-day security monitoring and threat analysis to deter, detect and respond to potential threats around the clock.
As cams and digital video become more critical to law enforcement, their success will be in large part dependent on the ability to efficiently store and access that data. In this case study we look at Novus Insight, a leading integrator of managed video storage for law enforcement agencies, and their decision to use Wasabi Hot Cloud Storage. Novus is tasked with helping law enforcement manage the massive volumes of digital video evidence that body and dash cams are creating. Not a simple proposition for these budget and resource constrained public agencies. After surveying the available options Novus found going with Wasabi an easy choice. Wasabi’s revolutionary storage technology allows for an unprecedented combination of speed, affordability and security. It not only brings Novus the instantly scalable cloud solution they need, it dramatically improves performance and economics at the same time. To learn more about how Novus and Wasabi are helping enable better policing through bette
IT organizations struggle with numerous challenges — hybrid environments, lack of visibility during cloud migration, multiple infrastructure monitoring tools, and reliance on manual processes. Yet according to a 2018 global survey, less than half of IT practitioners are confident they can ensure performance and system availability with their current toolset.
As a Splunk customer, you understand the power of running your monitoring and logging environment in a machine data platform. Are you utilizing your machine data platform to effectively run APM, infrastructure monitoring and Network performance monitoring and diagnostics?
This guide outlines the 8 biggest mistakes IT practitioners make and provides solutions, key takeaways and real-world examples to help you improve IT monitoring and troubleshooting in your organization.
Download your copy to learn how to:
Achieve end-to-end-visibility throughout cloud migration
Find trends and root cause faster with automated investigations
As easy as it is to get swept up by the hype surrounding big data, its just as easy for organisations to become discouraged by the challenges they encounter while implementing a big data initiative. Concerns regarding big data skill sets (and the lack thereof), security, the unpredictability of data, unsustainable costs, and the need to make a business case can bring a big data initiative to a screeching halt.
However, given big data's power to transform business, it's critical that organisations overcome these challenges and realise the value of big data. The cloud can help organisations to do so. Drawing from IDG's 2015 Big Data and Analytics Survey, this white paper analyses the top five challenges companies face when undergoing a big data initiative and explains how they can effectively overcome them.
One of the biggest changes facing organizations making purchasing and deployment decisions about analytic databases — including relational data warehouses — is whether to opt for a cloud solution. A couple of years ago, only a few organizations selected such cloud analytic databases. Today, according to a 2016 IDC survey, 56% of large and midsize organizations in the United States have at least one data warehouse or mart deploying in the cloud.
DatacenterDynamics is a brand of DCD Group, a global B2B media and publishing company that develops products to help senior professionals in the world's most ICT dependent organizations make risk-based infrastructure and capacity decisions.
Our portfolio of live events, online and print publishing, business intelligence and professional development brands are centred on the complexities of technology convergence. Operating in 42 different countries, we have developed a unique global knowledge and networking platform, which is trusted by over 30,000 ICT, engineering and technology professionals.
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