Published By: Dell EMC
Published Date: May 12, 2016
Businesses face greater uncertainty than ever. Market conditions, customer desires, competitive landscapes, and regulatory constraints change by the minute. So business success is increasingly contingent on predictive intelligence and hyperagile responsiveness to relentlessly evolving demands. This uncertainty has significant implications for the data center ó especially as business becomes pervasively digital. IT has to support business agility by being more agile itself. It has to be able to add services, scale capacity up and down as needed, and nimbly remap itself to changes in organizational structure.
Published By: Genesys
Published Date: Oct 16, 2013
The existing upgrade paths from legacy PBX and ACD suppliers make it difficult for contact center executives to contemplate the future of customer service on their own terms. If your ACD-based contact center has become a road block for adding capacity or adding channels such as social media and mobile, you might want to think about making the switch to a SIP-based contact center solution.
SIP delivers two important advantages over legacy switching:
1. SIP is based on open standards, so you can choose hardware and software that is best suited for your environment.
2. SIPís capability extends beyond voice to new media types such as mobile, social media and video.
SIP-based contact centers provide a roadmap to sophisticated features without the complexity and expense of traditional proprietary ACDs.
Learn more about how to build the next-generation customer service platform.
Today, as IT departments struggle to design and implement solutions capable of managing exponential data growth with strict requirements for application scale and performance, many
of them are turning to in-memory data grids (IMDGs).
Published By: Exablox
Published Date: Jan 27, 2015
Infrastructure simplification is a concept popping up very often lately with IT managers across all kinds of organizations. But itís nothing new for small, and budget constrained IT shops that have
always looked at ways of keeping their infrastructure simple, very manageable and highly serviceable. Unalaska City School District (UCSD) is no exception; in fact, its needs are even more constrained due to its particular position on the map.
Located on the Aleutian Chain, approximately 800 air miles southwest of Anchorage, Alaska, Unalaska is home to 4,000 permanent residents and boasts the U.Sís most productive commercial fishing port of Dutch Harbor, which is also well-known as the home of successful TV show ďThe Deadliest CatchĒ.
Accessible only by airplane or boat, there are no roads to Unalaska. The deep water and ice-free International Port of Dutch Harbor serves cargo ships and large container vessels throughout the year, making this port one of the busiest transportation hubs in t
Published By: Maponics
Published Date: Sep 24, 2010
This case study tells the story of how HelloMetro, a network of more than 1,600 city guide web sites, used Maponics Neighborhood Boundaries and ZIP Code Boundaries to significantly increase web site traffic and revenue.
DatacenterDynamics is a brand of DCD Group, a global B2B media and publishing company that develops products to help senior professionals in the world's most ICT dependent organizations make risk-based infrastructure and capacity decisions.
Our portfolio of live events, online and print publishing, business intelligence and professional development brands are centred on the complexities of technology convergence. Operating in 42 different countries, we have developed a unique global knowledge and networking platform, which is trusted by over 30,000 ICT, engineering and technology professionals.
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