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Results 351 - 375 of 21178Sort Results By: Published Date | Title | Company Name
Published By: Amazon Web Services APAC     Published Date: Sep 19, 2019
Amazon Web Services (AWS) offers scalable, cost-efficient cloud services that public sector customers can use to meet mandates, reduce costs, drive efficiencies, and accelerate innovation. The procurement of an infrastructure as a service (IaaS) cloud is unlike traditional technology purchasing. Traditional public sector procurement and contracting approaches that are designed to purchase products, such as hardware and related software, can be inconsistent with cloud services (like IaaS). A failure to modernize contracting and procurement approaches can reduce the pool of competitors and inhibit customer ability to adopt and leverage cloud technology.
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Amazon Web Services APAC
Published By: Amazon Web Services APAC     Published Date: Sep 19, 2019
Innovation requires many ingredients: a great idea, creativity, persistence, the right data, and technology. Governments around the world are taking advantage of the cloud to reduce cost and transform the way they deliver on their mission. The expectations of an increasingly digital citizenry are high, yet all levels of government face budgetary and human resource constraints. Cloud computing (on-demand delivery of IT resources via the Internet with pay-as-you-go pricing) can help government organizations increase innovation, agility, and resiliency, all while reducing costs. This whitepaper provides guidelines that governments can use to break down innovation barriers and achieve a digital transformation that helps them engage and serve citizens.
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Amazon Web Services APAC
Published By: Menlo Security     Published Date: Nov 11, 2019
"Digital Transformation Is Changing How Enterprises Provide Secure Web Access to Users. According to Gartner, “Digital business and edge computing have inverted access requirements, with more users, devices, applications, services, and data located outside of an enterprise than inside.” A New Approach to Enterprise Security in the Cloud Is Needed. Gartner recommends, “Complexity, latency and the need to decrypt and inspect encrypted traffic once will increase demand for consolidation of networking and security-as-a-service capabilities into a cloud-delivered secure access service edge (SASE, pronounced “sassy”).” This new approach requires an Internet isolation solution that: - Provides 100 percent malware-free email and web browsing - Preserves the native email and web browsing experience - Gives users ubiquitous yet secure access wherever they work Menlo already offers the solution that delivers on Gartner’s vision of network security in the cloud. Find out more by downloading t
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Menlo Security
Published By: Menlo Security     Published Date: Nov 11, 2019
"The “detect and prevent” approach has reached its potential, and attackers have learned how to bypass this defense method. Verizon reports that 2018 was a record year, with 41,686 reported security incidents and 2,013 confirmed cybersecurity breaches. What’s more appalling is that studies have shown that 68 percent of breaches take months or longer to detect. Menlo Security’s Internet Isolation Platform enables the Zero Trust Internet, which takes the guesswork out of security by assuming that all Internet content and websites are malicious. Learn: - How companies are able to separate their enterprise network from the public web while still allowing employees to have seamless access to the Internet. - How you can warn employees that they are on a phishing site when they’ve fallen for a real phishing attack. - How you never have to worry about malware, viruses, or ransomware being downloaded."
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Menlo Security
Published By: NEC     Published Date: Aug 26, 2009
This is a case study which shows how Leicester Theatre Trust (LTT) implemented a revolutionary communications solution based around a service-orientated Unified Communications architecture from NEC.
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curve, nec, ltt, unified communications, architecture, service oriented architecture, soa, soc
    
NEC
Published By: NEC     Published Date: Sep 29, 2009
Written by: IDC Abner Germanow, Jonathan Edwards, Lee Doyle IDC believes the convergence of communications and mainstream IT architectures will drive significant innovation in business processes over the next decade.
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it architecture, idc, automation, automated order processing, soa, service oriented architecture, soap, http
    
NEC
Published By: NEC     Published Date: Jan 28, 2010
Case Study: NEC provided intuitive and user friendly technology to enrich the whole guest experience with improved service times, personalized assistance and quality communications.
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nec, peninsula shanghai, hotel, network solutions, real-time communication, productivity, ip telephony server, wireless technology
    
NEC
Published By: Genesys     Published Date: Dec 20, 2018
Artificial Intelligence (AI) is staggering in its speed of handling simple requests and automating conversations. But AI solutions are not enough for the best customer experiences. Human emotions sometimes demand the human touch that only live agents can provide. Kate, Customer Experience AI by Genesys, combined with the power of human touch can improve customer experience, empower employees and dramatically reduce costs. This seamless combination of AI technology and humans, or “Blended AI by Genesys,” addresses the entire customer journey for the best possible outcomes. Download the eBook and learn how Kate and Blended AI lets you: • Personalize self-service • Connect customer conversations • Create smart agent experiences Start small and deploy fast with MicroApps
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Genesys
Published By: Genesys     Published Date: Dec 20, 2018
Companies across the world are innovating with artificial intelligence (AI) to improve customer experience and forge deeper relationships with customers. Through surveys and interviews with 599 executives, from large and mid-sized companies across the globe, this MIT report reveals that most customer-centric firms have already deployed AI extensively in their customer-facing operations and customer experience management processes. Get the global report and regional spotlights on North America, Latin America, Europe and Asia to access complete results. Key insights include: • Nearly 90% of respondents report measurable improvements in the speed of complaint resolution; 80% note enhanced call volume processing using AI • 80% of respondents report measurable improvements in customer satisfaction, service delivery and contact center performance • In North America, 60% of the respondents believe they will deliver a 10% or more increase in customer lifetime value in the next year • Europe
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Genesys
Published By: Genesys     Published Date: Jun 19, 2019
Contact centers often pool agents into large groups of generalists to distribute work evenly. Skills-based routing takes this a step further with specialized groups. But neither approach scales properly to identify all opportunities and drive business outcomes on each interaction. Predictive routing uses artificial intelligence (AI) and machine learning to create balance—meeting targets and giving customers a personalized experience. Read Demystifying AI: Creating an AI partnership that maximizes business results to learn how predictive routing systematically: Evaluates historical and real-time data to make predictions; Makes the best customer-agent match to drive desired outcomes; Keeps agents engaged and reduces handle times.
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Genesys
Published By: Genesys     Published Date: Jun 19, 2019
Your agents embody your brand with every customer contact. It’s up to you to make them more successful in engaging customers, dealing with customer challenges and avoiding burnout that leads to attritions. Read this ebook and see how to turn your customer service agents into customer experience heroes. You’ll learn: Three success strategies that Genesys CX Heroes use Skills every agent should have Key training tips Benchmarking strategies to measure customer service and customer experience
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Genesys
Published By: Genesys     Published Date: Jun 19, 2019
Successfully managing a contact center requires a collaborative, multidisciplinary approach to handle a broad range of operational and tactical tasks. Planning, day-to-day operations and quality management must be seamlessly orchestrated, along with human resources functions like recruitment, learning and development, and employee scheduling. Read this executive brief to learn how to transition to an AI strategy that can take your team – and business results – to the next level. See how you can: Create an AI strategy with a single data model that includes routing, interaction analytics, forecasting/scheduling and predictive engagement Harness the power of your data to align customers with the best resource Drive employee effectiveness by ensuring you hire the right people and manage their performance to drive their success over the long term
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Genesys
Published By: MuleSoft     Published Date: Apr 15, 2019
eCommerce offers consumers new ways to interact with traditional retailers, resulting in changed consumer preferences – 63% of customers today would switch brands for a better connected experience, and 75% want personalized offers based on purchase history. Traditional retailers need to consider how to build a new digital retail platform strategy within their business models to engage with consumers and help maintain their competitive edge. Read this whitepaper to learn: A 4-step strategy for retailers to build a retail digital platform strategy with APIs. The role APIs can play in optimizing consumer journey personalization and creating new revenue channels. How a leading fast food company created a unified consumer experience by adopting a platform-based business model.
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MuleSoft
Published By: MuleSoft     Published Date: Apr 15, 2019
Financial services has seen more disruptive technologies introduced over the past three years than any other industry. To meet customer expectations for on-demand delivery, banks must look beyond digitizing existing services and establish open banking platforms for connected digital services. Read this whitepaper to learn: Three strategic mindsets that drive digital transformation in banking. A four step strategy for building an Open Banking digital platform strategy with APIs. How one global top tier bank developed a digital platform to transcend disjointed customer experiences.
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MuleSoft
Published By: MuleSoft     Published Date: Jun 27, 2019
Banks of all sizes, from multinational firms to regional credit unions, face unparalleled pressure to digitally transform in the face of evolving customer expectations. Learn how a top 10 bank partnered with MuleSoft to address these pressures by developing an application network to rapidly modernize legacy systems, digitally transform mortgage lending, and accelerate Salesforce implementation. Read this whitepaper to learn: How banks can leverage APIs to accelerate integration between core banking systems, legacy applications, and modern SaaS endpoints. The step-by-step approach a top 10 bank took to build a Center for Enablement (C4E) and transform their SDLC to accelerate application development. How the bank created unified customer experiences across different product lines, from mortgages to wealth management, across in-person, and digital engagement channels.
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MuleSoft
Published By: MuleSoft     Published Date: Sep 12, 2019
Digital insurance platforms enable insurance companies to connect with their ecosystem of customers, partners, and vendors on a single, unified platform. Hear firsthand from CTO Ben Turner how Legal and General’s digital insurance platform helped the company diversify product offerings, and scale quickly to meet customer expectations. Key Takeaways: How industry leaders have digitally transformed insurance offerings with a platform business model. How to build an integrated insurance platform to connect your ecosystem of suppliers and exceed customer expectations. Best practices to increase customer retention and profitability with a single view of the customer. Presented by: Ben Turner, CTO, Legal and General Dan Snowdon, UK&I Financial Services Marketing Lead, MuleSoft Angie Lee Campos, Global Financial Services and Insurance Lead, MuleSoft
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MuleSoft
Published By: Velaro     Published Date: May 06, 2014
Did you know that those who respond to a proactive online chat invitation are 6 times more likely to buy than the average website visitor? Download this paper for practical advice on using proactive chat to increase sales online sales and customer satisfaction.
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live chat, live chat software, proactive live chat, online sales conversions, ecommerce, online customer experience, customer support productivity, online sales
    
Velaro
Published By: Velaro     Published Date: Jul 09, 2014
Application downtime impacts everyone. This paper provides best practices for communicating application downtime to end-users in a manner that maintains - or can even improve- your organization's credibility and brand image. Learn what to do and what not to do in this informative white paper.
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Velaro
Published By: PatSnap     Published Date: Sep 27, 2019
Out-of-box tools that use AI, machine-learning, and real-time intelligence are driving the commercialization of IP today. However, IP professionals are faced with a dizzying array of offerings on the market. What features are must haves for IP teams in 2019? What processes will streamline the commercialization process? This eBook works as a clear guide in identifying the tools IP teams need to commercialize with confidence, in 4 easy-to-action workflow tips: 1. Confirming patent novelty easily 2. Deciding on ideas that are worth pursuing 3. Collating key data via analysis and patent landscaping faster 4. Mitigating bottlenecks through interdepartmental collaboration
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research and development, intellectual property, innovation
    
PatSnap
Published By: PatSnap     Published Date: Sep 27, 2019
IP professionals require the utmost precision, flexibility, and speed in their workflows. However numerous challenges around disparate sources and tools can delay the IP process. This eBook lays out IP best practices online that will streamline various workflows to drive accurate and effective results, effortlessly. These are: 1. Performing more efficient patent searches 2. Unlocking value from patent portfolios 3. Structuring effective patent landscapes 4. Building more revealing reports 5. Mitigating bottlenecks via collaboration
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research and development, intellectual property, innovation
    
PatSnap
Published By: PatSnap     Published Date: Sep 27, 2019
R&D and IP can no longer afford to work independently. Current siloed processes in both teams are leading to bottlenecks in the innovation and asset management process across the market, costing companies thousands of dollars monthly. This eBook presents both IP and R&D teams with 9 insider tips to effortlessly facilitate a more symbiotic relationship; translating to better productivity, a breakdown of barriers, better alignment to company goals, and higher returns on investment.
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research and development, intellectual property, innovation
    
PatSnap
Published By: Lenovo and Intel     Published Date: Oct 29, 2019
Every decision made for an institution requires security to match. Otherwise vulnerabilities can be created and exploited. We believe that comprehensive and customizable end-to-end IT security not only dramatically reduces the risks of being compromised but can also have a tremendous benefit to the institution. ThinkShield goes beyond simple endpoint security, with solutions that create huge efficiencies, streamline IT administration, and improve the end-user experience.
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Lenovo and Intel
Published By: Eaton     Published Date: Oct 04, 2019
Safety has always been Eaton’s highest priority and we work closely with the NEC (National Electric Code) to ensure new policies continue to protect our most valuable resources, people. Eaton, the NEC, NEMA, and other organizations have long maintained that molded case circuit breakers are not suitable for repair or refurbishment. While changes to the code for 2020 do not change that position, they do provide clarity on what it means to be refurbished and what is now required when a suitable product is refurbished, including clearly marking the item as refurbished and removing the original manufacturer’s listing mark. The new code distinguishes between general maintenance like replacing a breaker, and refurbishment, altering a piece of equipment to a once again operational state. Because a refurbished unit cannot be tested to the manufacturer’s test protocol, it cannot continue to carry the original listing mark. Read the article below and learn about "reconditioned", and what the NEC is doing to reinforce that UL489 molded case circuit breakers are not suitable for refurbishment or repair.
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Eaton
Published By: Time Warner Cable Business Class     Published Date: Apr 15, 2010
Time Warner Cable Business Class delivers all the communication services your business needs with scalable Internet, Phone and Cable TV services supported by our reliable wholly-owned network. Meet with our local, dedicated account representatives for a free evaluation so they can tailor a solution that's right for your business. For a free communications evaluation, contact us to learn more!
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broadband for business, broadband internet for business, bundles for businesses, business adsl, business broadband, business bundle, business bundles, business cable
    
Time Warner Cable Business Class
Published By: Time Warner Cable Business Class     Published Date: Apr 15, 2010
Time Warner Cable Business Class delivers all the communication services your business needs with scalable Internet, Phone and Cable TV services supported by our reliable wholly-owned network. Meet with our local, dedicated account representatives for a free evaluation so they can tailor a solution that's right for your business. For a free communications evaluation, contact us to learn more!
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broadband for business, broadband internet for business, bundles for businesses, business adsl, business broadband, business bundle, business bundles, business cable
    
Time Warner Cable Business Class
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