more people than ever before. Whether it's your employees, partners or customers, all your people use enterprise content. And that means content management is becoming increasingly top-of-mind — but companies find it difficult to get it right. In this newsletter, Gartner shares how cloud content management helps you build your content management strategy from the bottom up, enabling you to:
o Improve company-wide collaboration and become more customer-centric
o Scale your business and reduce cost
o Provide security and stability for your entire organization
• Download the full Gartner newsletter, Reshaping ECM: New Opportunities in the Cloud. You'll learn about the emerging requirements of top ECM vendors, as well as discover real-world use cases of Cloud Content Management.
Published By: Forcepoint
Published Date: May 14, 2019
Security spending is expected to reach $120 billion by 2021, yet the amount of data loss events seems to be increasing. Legacy DLP solutions, which rely on traditional threat blocking policies, have been unable to evolve to address these threats. Organizations need to fundamentally rethink how they address cybersecurity for today’s modern threats. Watch this webcast to understand how taking a Risk-Adaptive approach enables security to fluctuate based on the threat environment. See how Dynamic Data Protection, an industry-first solution, uses human-centric behavior analytics to continuously determine the risk cyber identities pose, based on their actions.
Make EAM part of your Green Strategy; This white paper includes recommendations for a Green-centric Organization. Find out how a comprehensive, green-oriented asset performance management solution will enable you to achieve compliance, efficiency, and consumer appeal.
The purpose of IT backup and recovery systems is to avoid data loss and recover
quickly, thereby minimizing downtime costs. Traditional storage-centric data protection
architectures such as Purpose Built Backup Appliances (PBBAs), and the conventional
backup and restore processing supporting them, are prone to failure on recovery. This
is because the processes, both automated and manual, are too numerous, too complex,
and too difficult to test adequately. In turn this leads to unacceptable levels of failure for
today’s mission critical applications, and a poor foundation for digital transformation
Governments are taking notice. Heightened regulatory compliance requirements have
implications for data recovery processes and are an unwelcome but timely catalyst for
companies to get their recovery houses in order. Onerous malware, such as
ransomware and other cyber attacks increase the imperative for organizations to have
highly granular recovery mechanisms in place that allow
More agile and mobile ways of working need more agile and flexible networks. Wave 2 Wi-Fi, powered by ALE, delivers the capabilities needed to create future-ready
Alcatel-Lucent OmniAccess® Stellar WLAN is optimized for Wave 2 infrastructures, with a distributed intelligence architecture, simplified management and support.
The global financial crisis of 2008 still reverberates today. Sluggish economic growth, stricter regulatory requirements and rapidly changing consumer behavior are placing unprecedented demands on the banking industry. In recent years, banks – particularly those with substantial retail operations – have relied on the lethargy of their customers to maintain their business. Customer loyalty has been based more on proximity of local branches and convenience of ATM networks than the quality of customer care or products and services priced and tailored to a bank’s best customers. In response to the financial crisis, banks have focused on wringing complexity and costs from their systems – exacerbated by mergers and acquisitions – while dealing with new and tighter regulations. Yet, their traditional “one-size-fits-all” mass-marketing approach to customers has remained constant.
According to a recent Experian QAS survey, 94% of respondents think that they have inaccurate customer data. Find out how respondents perceive data quality and how existing data errors affect the business and particularly the customer experience.
An omnichannel customer experience is more important than ever before. However, this new customer-centric approach requires accurate data in order to be successful. Find out how organizations approach data quality in the changing retail environment.
This paper will explore some of the market dynamics driving the financial volatility in healthcare and will explore how advanced analytics, with the right IT backbone and organizational competencies, can help organizations successfully identify ways to manage revenue cycle profitability.
Negative consumer feedback creates great opportunities for brands to respond. In fact, consumers who read helpful brand responses to reviews are 186% more likely to make a purchase. Hear first-hand how brands respond in this recording.
In this study, "From Sentiment to Insight: How Social Networking Can Support Engaged, Customer Centric Retailing," learn how retailers can mine the data available in Social Networks to gain a look into the hot buttons and trigger points of millions of potential shoppers.
Learn how to achieve an app centric approach to enterprise mobility and see how this will enable workers to stay connected to corporate systems through a vast array of device types and wireless connectivity options while simultaneously increasing productivity and becoming more customer-centric.
New technology is driving consumer expectations to new heights. Businesses that understand the value of customer experience (CX) excellence stand to capture significant revenue from this trend.
Read this report to find out:
• what’s really going on inside the mind of the customer
• how first-movers are using new technologies to transform customer experience
• what the six pillars of customer experience are and how to master them
• why internal and external connectedness is an essential component of CX excellence
Download the report now
In a fast-changing marketplace, customers expect a seamless experience across every channel. To compete successfully and win their custom, you need to become a customer-centric, connected enterprise.
Read this guide to find out:
• why it pays to be a connected enterprise
• eight connected capabilities your business needs to develop
• five key steps to developing your strategy
• ‘what good looks like’ – for your customers and your organisation.
Get the guide
This paper presents the 5 most common practices that result in losing a customer and how to avoid those pitfalls. You'll also learn how more customer-centric measures can help you deepen and grow relationships with your most valuable customers.
Published By: Concentric
Published Date: Mar 27, 2009
Email has become something of a critical utility, much like the electricity that powers our offices: it must be available 24 hours a day, it must provide reliable performance, and its cost must be reasonable. However, unlike electrical systems (at least from the user’s perspective), email systems require significant amounts of labor to manage well. Email systems must periodically be upgraded. New hardware must be introduced as organizations migrate to new systems. Security must be maintained and upgraded to protect the system from intrusions. Additional hardware must be deployed to protect against outages that could seriously harm user productivity. Plus, unexpected events, such as spam storms or natural disasters can drive up costs substantially in ways that were not anticipated.
In the consumer packaged goods sector, consumer expectations are becoming harder to satisfy profitably. But, with the right focus, it is possible.
Read this report to find out:
• how top performers are transforming to become customer-centric businesses
• how the best brands keep pace with consumers’ changing preferences
• how leading organisations are accessing the capabilities they need for growth
• what they are doing to win the battle for consumers’ attention.
Download the report now
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