In a climate of digital disruption and global market pressures, many manufacturers want to differentiate with new service-oriented revenue models, especially those that rely on connected machines and machineas-a-service. In a Cisco survey of more than 600 senior executives in 13 countries—from both industrial machine builders and end-user manufacturers—86 percent said the transition from product-centric to service-oriented revenue models is a core part of their growth strategies.
The Smarter Process platform is IBM’s solution for reinventing business operations in a way that infuses every process with intelligence and expertise to deliver greater customer centricity, which in turn fuels top-line growth.
Customer service is the cornerstone of a great customer experience. However, in today’s digital consumer age, organizations no longer decide how customer-centric their companies are, the customers do. According to the “The Forrester Wave™: Customer Service Solutions For Enterprise, Q4 2015” report, customer service technology investments are one of the top five most focused on investments that companies made in 2015. Why? Because good customer service boosts long-term loyalty. This report identifies the 11 most significant customer service solutions with Pegasystems ranking as a leader.
In today’s user-centric world, applications are increasingly at the heart of how your customers experience your products and services. Consistently good application performance is now essential to business success. This is where the quality of application performance enters the picture. Given the
complexities of today’s modern application environments, applications should be tested early, often, and thoroughly in the development cycle using processes and solutions to fit your specific needs. To help your organization meet this objective, this interactive brochure explores an eight-step framework for better application performance. This framework begins with business requirements and culminates in the ongoing optimization of
your application performance. With its expansive application software portfolio, HP covers all of the steps in this framework.
“Innovation” is an overused term. The smallest adjustments, the most trivial enhancements, and the least impactful improvements are often trumpeted as innovative. But every once in a while, something truly groundbreaking and transformative comes our way—disrupting longstanding assumptions and norms in the process. This edition of Unleashing IT showcases Cisco’s holistic approach to the future of networking: application Centric Infrastructure (aCI). Promoted by Cisco, Intel®, and ecosystem partners, aCI is a true innovation that changes the way technology is delivered in support of business priorities
Read this O’Reilly report to learn the latest rules and recommendations to architecting your cloud instance, debunk the common fears to cloud adoption and discover how to gain back control in areas you didn’t realize you could.
Published By: Dell EMC
Published Date: Nov 05, 2015
The XC solution brings a comprehensive approach to managing disaster recovery including:
• Native – No third-party tools for VM management
• Simple – The same great platform the simplified your virtualization
• Easy – Built in run-book automation
In its annual Magic Quadrant for Merchandise Assortment Planning, Gartner Analyst Robert Hetu, states loud and clear that, “now is the time for multichannel retailers to invest in assortment management applications that drive customer-centric assortments.” Oracle is one of the top 5 suppliers that provides all functional capabilities and continues its position in the leadership quadrant.
Download this Interactive Resource Guide today to learn more about the role GE Healthcare plays in optimizing healthcare organizations’ investment in imaging IT to help streamline healthcare costs, increase diagnostic confidence and enhance the quality of patient care.
While the Google Chrome platform is ideal for accessing Google Apps, SaaS and other cloud-based services, Microsoft Windows applications continue to play an essential role in most organizations. Read this paper to learn more.
Vendors have differed in their approach to delivering on the promise of SDN. In this paper, we compare two such SDN platforms: Cisco’s Application-Centric Infrastructure (ACI) and VMware’s NSX platform.
This Technology Spotlight examines key trends and discusses the role that Cisco's Application Centric Infrastructure (ACI) plays in addressing these ongoing challenges for enterprise IT and network managers.
In December 2013, Pegasystems commissioned Forrester Consulting to evaluate the people, process, and technology pain points and best practices overall in each of the key phases of commercial and investment client onboarding. Then to further explore this trend, Forrester developed a hypothesis that tested the assertion that commercial onboarding has a number of pain points that prevent a unified client-centric experience.
Healthcare organizations are facing uncertain times, which are putting enormous strains on their revenue cycle management (RCM). Automation is proven to improve RCM measures, and even small improvements can significantly impact the bottom line. This whitepaper details how providers can embrace automation to help drive financial performance.
Children’s Mercy is not only one of the nation’s top pediatric medical centers, they have a strategy that improves organizational profitability in the face of constant change – all while delivering world-class care for their patients. Children’s Mercy accomplished what many have tried: integrating hospital and ambulatory revenue cycle activities with complete integration of all processes on a single IT platform.
Sharp is leading the way in the shift to shared risk. In this journey, they manage to the right financial metrics while still delivering appropriate care to their patient population. Watch the video to learn how GE Healthcare is helping Sharp make a difference.
The shift to value-based reimbursement (VBR) entails more financial risk for providers. Successful management of the transition to VBR can only be achieved when healthcare organizations are clinically and financially integrated to ensure tight care coordination and efficient resource utilization. That level of integration requires the aid of a robust IT infrastructure to support the enterprise. This whitepaper offers the opportunity to learn about new tools for healthcare providers to manage financial challenges associated with value-based reimbursement
DatacenterDynamics is a brand of DCD Group, a global B2B media and publishing company that develops products to help senior professionals in the world's most ICT dependent organizations make risk-based infrastructure and capacity decisions.
Our portfolio of live events, online and print publishing, business intelligence and professional development brands are centred on the complexities of technology convergence. Operating in 42 different countries, we have developed a unique global knowledge and networking platform, which is trusted by over 30,000 ICT, engineering and technology professionals.
Data Centre Dynamics Ltd.
102-108 Clifton Street
London EC2A 4HW