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Published By: VMware AirWatch     Published Date: Jul 20, 2017
Take a deeper look into how AirWatch enables Windows management to evolve from a rigid PC-centric approach to one offering a flexible and over-the-air configuration model. This session will delve into the specific configuration, security and OS patch management technologies that AirWatch introduces, as well as leveraging AirWatch alongside conventional Windows management tools that are in use today. • Leverage product provisioning and native configuration management features for policy management from the cloud • Integrate with the new Windows Update as a Service to flexibly manage OS updates and patches on or off the domain • Ensure endpoint security and data protection via advanced security features in the management platform and Windows 10
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VMware AirWatch
Published By: Pure Storage     Published Date: Jul 18, 2017
Application consolidation can be an important cloud initiative. By consolidating applications on an all-flash, cloud-centric platform, IT has the opportunity to reduce costs, lower risk and support a more integrated and interoperable infrastructure. But for any organization thinking about application consolidation, it is important to closely evaluate the features and functions of the underlying all-flash storage platform. You want to make sure that your platform not only delivers the performance you need, but also enables you to reduce costs, eliminate migrations, simplify operations and support cloud-enabled business agility.
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it management, administration, flash storage, cloud centric platform
    
Pure Storage
Published By: Oracle APAC ZO OD Prime Volume CX ABM Leads June 2017     Published Date: Jul 18, 2017
That’s why we’ve taken some of the old business preconceptions – whether service specific or not - ripped them up and rewritten five new business rules, designed to debunk some time-honoured myths and help you and your organisation take a leap towards that much-feted goal of customer centricity. Read on for the new rules we recommend, maybe take those and mix them with your own, why not share them @OracleCX? At a minimum we hope these new ways of looking at business will help provoke the questions you, and others, need to ask of your organisation – in fact, we’ve included key questions that will help provoke some conversations, so you can start to build a picture of what’s going well and where there may be room for more discussion and investigation.
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customer service, customer behavior, sla, service metrics, business outcomes, vision for delivery, digital customer
    
Oracle APAC ZO OD Prime Volume CX ABM Leads June 2017
Published By: Oracle APAC ZO OD Prime Volume SCM ABM Leads June 2017     Published Date: Jul 12, 2017
Good supply chain management is essential to your operational efficiency, customer centricity, compliance, carbon footprint, and ultimately, your overall success. If handled correctly, your supply chain should improve customer service—along with the reputation of your brand—and boost your bottom line. But, as with many areas of business, the rules of the game are changing. What’s changing? Well, everything. New regulations, increased buyer expectations, shorter product lifecycles, fluctuations in demand, new market entrants, more ethical supplier management, poor visibility of globalized supply chains—all these things, and more, are testing the limits of the traditional supply chain model. The simple truth is that the way things used to be done, and the solutions that enabled it, are no longer up to the job.
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cloud, supply chain management, scm, cloud computing
    
Oracle APAC ZO OD Prime Volume SCM ABM Leads June 2017
Published By: Symantec     Published Date: Jul 11, 2017
This guide details some of the major considerations when looking to secure cloud application use, the limitations of existing pointproducts, including traditional Secure Web Gateways (SWGs), and an overview of the integrated cloud security gateway approach that is needed to provide comprehensive, information-centric security as your data moves between your users and your cloud applications.
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cloud, cloud application, cloud security, enterprise cloud
    
Symantec
Published By: Comcast Business     Published Date: Jul 10, 2017
The financial services industry is increasingly at a crossroads. Faced with mounting pressure from external forces, such a competition from FinTech companies and a more demanding client base, banks and financial services firms are working to become more customer-centric in their approach to business. However, the need to keep sensitive customer and business information secure and ensure compliance with government regulations can stymie those efforts. The proprietary hardware so prevalent in traditional networks can’t provide what financial institutions need; a growing number, therefore, are turning to software-defined networking (SDN).
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financial services, sdn, increase efficiency, reducing complexity, next-generation technologies, financial benefits, security control, lower costs, customer experience
    
Comcast Business
Published By: Comcast Business     Published Date: Jul 10, 2017
The financial services industry has seen its share of disruption brought about by technology. Yet, technology also is serving as a catalyst to help financial institutions move beyond their traditional boundaries to provide expanded, more customer-centric services. For many institutions, embracing innovation from FinTech companies is part of that movement. A growing number of banks and institutions, therefore, are taking action. But rather than fighting against the tide of FinTech innovation, many now are embracing FinTech as a way to improve their operations, update their image and increase their customer satisfaction.
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financial services, fintech, investment management, improve operations, customer satisfaction, consumer banking
    
Comcast Business
Published By: IBM APAC     Published Date: Jul 09, 2017
This document outlines how Best-in-Class firms use efficient content processes to achieve higher levels of customer centricity.
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customer, ecm, enterprise content management, customer experience
    
IBM APAC
Published By: Symantec     Published Date: Jul 09, 2017
This guide details some of the major considerations when looking to secure cloud application use, the limitations of existing pointproducts, including traditional Secure Web Gateways (SWGs), and an overview of the integrated cloud security gateway approach that is needed to provide comprehensive, information-centric security as your data moves between your users and your cloud applications.
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cloud, cloud applications, swgs, secure web gateway's, saas
    
Symantec
Published By: Esker     Published Date: Jun 29, 2017
Getting paid is a top priority for every business. However‚ with the wide variety of invoice formats used along with disputes about pricing or items delivered‚ the process of billing and collections can be a complicated affair. Learn how you can leverage Accounts Receivable (AR) Automation tools to achieve more on-time payments by reading the Institute of Finance & Management’s (IOFM) white paper‚ 8 Steps to a Customer-Centric Approach in Collections. A happy customer today is a customer that will pay! Download the IOFM white paper and discover how to move your business to the top of your customers’ payment lists.
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accounts receivable management, invoice management, collections management, ar best practices, invoice portal, invoice delivery
    
Esker
Published By: IBM     Published Date: Jun 26, 2017
What is holding you back from moving off paper processes or realizing better customer centricity ? Learn how to differentiate your company with IBM case and capture solutions with this informative infographic and empower your employees to deliver a strong customer experience.
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ibm, customer centricity, customer experience, differentiation, employee satisfaction
    
IBM
Published By: IBM     Published Date: Jun 26, 2017
Read this paper from Aberdeen to learn how companies can become Best-In-Class for content management through differentiation with a focus on customer centricity.
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customer centricity, aberdeen, content management, content access, collaboration
    
IBM
Published By: OnBase by Hyland     Published Date: Jun 26, 2017
Case management continues to gain traction as a key capability in the information management space – supporting work that is unpredictable, information-centric and driven by human decisions. These are the processes that often directly touch your customers and stakeholders, including areas like contract management, claims processing, customer service, incident tracking and more. Download this eBook to explore three steps you can take to embrace a case management approach – improving employee productivity and customer experiences.
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case, management, ebook, e-book, information, content, dynamic, applications, claims, processing, incident, tracking, solutions, software, strategy, knowledge, worker, enterprise
    
OnBase by Hyland
Published By: Fujitsu     Published Date: Jun 16, 2017
In the long run, digitalisation will lead to an intelligent, human-centric society, allowing us to improve our business processes and our private lives as well.
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sddc, hardware, software, data centre, digitalisation, software development, data center
    
Fujitsu
Published By: Landis + Gyr     Published Date: May 30, 2017
Learn how five asset management strategies have evolved to unlock real-time data. Today, many utilities are developing transformative, data-driven asset management strategies that build on their advanced metering infrastructure (AMI) investments. The results? Improved reliability, customer satisfaction, efficiency, and long-term planning. In this white paper, we examine the relationship between asset management and technology: • How technology advances have driven the evolution of asset management • 5 asset management strategies built on real-time data • How you can prepare for a distribution-centric world
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asset management, analytics, data, ami, landis
    
Landis + Gyr
Published By: UPS     Published Date: May 24, 2017
For life sciences businesses, the supply chain used to mean one thing: getting products from factory or warehouse to distributors or ultimate customers as quickly and economically as possible. Now, with today’s evolving regulatory environment, an increasingly globalized market, more complex health products, and an increased focus on the patient, pharmaceutical companies and medical device manufacturers are looking at their supply chain and logistics needs in a whole new way.
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health care, supply chain, ups, business, science
    
UPS
Published By: IBM     Published Date: May 09, 2017
Increasing shareholder value is a top priority for all businesses. However, financial results don't improve by themselves. Companies must first delight their most important stakeholder: customers. This document outlines how Best-in-Class firms use efficient content processes to achieve higher levels of customer centricity.
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financial services, financial security, data security, cloud security, network security, business protection
    
IBM
Published By: Jamf     Published Date: May 04, 2017
"With technology seemingly everywhere, a new generation of employees seeks a seemingly modern technology experience at work. This shift in employee mentality is prompting IT to reevaluate the definition of IT service, and the practices and workflows they deploy to users. The question is how does IT shift their practices to embrace the user-centric trend? Download this e-book for answers and learn: - The origins of the user-centric trend - Apple's role in evolving IT practices - Ways to implement and benefit from this new IT
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Jamf
Published By: SAS     Published Date: Apr 20, 2017
Enterprises routinely claim to be focused on the customer experience, yet few really keep that promise. What’s in the way? Fragmentation and complexity in both customer data and customer-facing processes. IIA spoke with Wilson Raj, Global Director of Customer Intelligence, and Jonathan Moran, Customer Intelligence Product Marketing at SAS Institute Inc. about how organizations can leverage technology platforms and analytics to become more completely and genuinely customer-centric – making connections in the right way, at the right time, and on the right device.
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SAS
Published By: Riverbed     Published Date: Apr 14, 2017
"Applications are at the core of digital transformation. Intrinsically linked to the success of digital initiatives and the apps that power them are the areas of DevOps and Continuous Delivery. Underpinning all of these is the area of application performance management (APM). Read this study from Enterprise Management Associates to discover: 10 key factors impacting APM practices in the digital economy. APM requirements for DevOps and Continuous Delivery. How APM addresses other top challenges in a cloud- and digital-centric business."
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Riverbed
Published By: DocuSign     Published Date: Apr 12, 2017
Today, more than ever, the customer is at the center of business. Armed with more choice and ultimately more power, customers expect businesses to deliver entirely satisfying, customer-centric experiences throughout the sales cycle. Whether you sell to businesses or consumers, customers are accustomed to one-click purchasing, full mobile access, and social media-driven recommendations, and they are demanding a similar experience of all companies they do business with. With eSignature & Digital Transaction Management (DTM) solutions from DocuSign you can provide that experience, allowing customers to transact with you on their terms while reinforcing your modern reputation.
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DocuSign
Published By: ThousandEyes     Published Date: Mar 14, 2017
This guide explains how to tackle the challenges faced by the internet-centric enterprise by intelligently monitoring your WAN, LAN, Wi-Fi and SaaS applications through a combination of Enterprise and Endpoint Agents.
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ThousandEyes
Published By: Adobe     Published Date: Mar 08, 2017
This report, based on a survey of more than 2,000 digital marketers and ecommerce professionals in Asia Pacific, Europe and the US, explores the extent to which organisations are stepping up to the customer-centric approach.
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adobe, survey, omnichannel, customer experience, customer experience management, customer-centric approach, marketing
    
Adobe
Published By: VMware     Published Date: Feb 24, 2017
With Windows 10, Microsoft introduces a consolidated operating system (OS) platform that changes how organizations treat the management of End-User Computing (EUC) environments. This new way of managing Windows is more closely aligned to the enterprise mobile management (EMM) based approaches found in mobile management tools today. This whitepaper provides an overview of how Windows management evolved from a rigid and disruptive PC-centric approach to one offering a flexible and light-touch model. It will also delve into the specific management technologies that Windows 10 introduces, as well as leveraging conventional Windows management tools that are in use today.
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VMware
Published By: VMware     Published Date: Feb 24, 2017
End users expect to be able to work anywhere, at any time, and from any device. Additionally, they expect a similar experience for accessing work apps and data across all their devices—desktop, laptop, tablet, and smartphone. Meeting these expectations is becoming more and more complex for IT teams that continue to use multiple disconnected tools to manage mobile and desktop devices. A unified endpoint management (UEM) solution provides a holistic and user-centric approach to managing all endpoints. VMware AirWatch® Unified Endpoint Management™ provides IT with a comprehensive view of asset inventory and full lifecycle management of endpoints across the organization. Read more to learn why leading organizations around the world rely on VMware AirWatch unified endpoint management for their enterprise mobility solution.
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VMware
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