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Published By: KPMG     Published Date: Jun 06, 2019
Organisations increasingly need a delivery model for technology that can keep pace with the market. This is about more than doing the basics faster. Find out what ‘modern delivery’ looks like. Read this briefing to discover: • why modern deliver is a key enabler for the customer-centric, connected enterprise • how organisations can make better decisions before development begins • how future development teams will be organised • how to adjust policies and controls to create space for innovation • critical steps for achieving frictionless agility at scale.
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KPMG
Published By: KPMG     Published Date: Jun 06, 2019
20 years on from our first global survey of technology leaders, explore the changing role and growing influence of the CIO. Read this report to find out: • the top-10 business issues facing customer-centric and digital leaders • how successful organisations are turning their strategies into reality • which emerging technologies organisations are investing in • how IT leaders are aiming to plug the skills gap.
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KPMG
Published By: KPMG     Published Date: Jun 06, 2019
Leading companies are focused on increasing customer satisfaction and retention by taking an organisation-wide, customer-centric approach. Find out about the critical role HR has to play in elevating the customer experience. Read this report to discover: • how HR can influence the customer agenda • how to take advantage of AI and D&A to recruit the right people • what skills customer service employees will need as a result of automation • how to win senior buy-in for new HR policies and approaches • seven action steps for building a customer-centric culture.
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KPMG
Published By: KPMG     Published Date: Jun 06, 2019
Discover how the CMO is evolving from brand guru into customer advocate. With key actions for creating a truly customer-centric marketing organisation. Read this report to discover: • how and why the marketing organisation must transform • why CMOs must expand their knowledge and responsibilities beyond traditional marketing • how to measure success in a customer-centric environment • seven key actions for creating a customer-centric marketing organisation.
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KPMG
Published By: KPMG     Published Date: Jun 10, 2019
Technology plays a pivotal role in delivering the customer experience. Explore the forces moving CX to the top of the IT agenda. Read this report to discover: • how technology can help deliver what customers want • four areas where the CIO can make the biggest impact • priority actions for driving the CX agenda forward.
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KPMG
Published By: KPMG     Published Date: Jun 10, 2019
Today’s customers want 24/7 access, mobile availability, quality, low prices, fast shipping, easy returns and instantaneous service. These expectations demand that every business function be customer-centric, including operations. Read this report to find out: • how to create customer-centric operations to deliver the customer experience • the eight essential components of a connected, customer-centric enterprise • why alignment between the COO and CIO is essential • five key steps to start transforming operations to drive growth and create value.
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KPMG
Published By: KPMG     Published Date: Jul 31, 2019
HRs’ unique role in a company in terms of hiring, training, and ongoing engagement with the broader employee base, positions them to be a game changer in the customer experience strategy. Find out HR's critical role in elevating the customer experience. Read this report to discover: • the CHRO’s changing role • ways in which innovative technologies, like D&A and AI, are powering HR • steps CHROs can take to ensure their organisations are hiring the right people and training them to succeed in the customer-centric world.
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KPMG
Published By: KPMG     Published Date: Sep 05, 2019
If procurement organisations are to sustain their value to the enterprise, they must pivot to new operating models that embed customer-centricity in their technology, process and people. Read this report to discover: • the four convergence trends driving change and opportunity for procurement organisations • the nine differentiators for customer-centric procurement leaders • how and why you should be leveraging CX procurement technology."
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KPMG
Published By: Landis + Gyr     Published Date: May 30, 2017
Learn how five asset management strategies have evolved to unlock real-time data. Today, many utilities are developing transformative, data-driven asset management strategies that build on their advanced metering infrastructure (AMI) investments. The results? Improved reliability, customer satisfaction, efficiency, and long-term planning. In this white paper, we examine the relationship between asset management and technology: • How technology advances have driven the evolution of asset management • 5 asset management strategies built on real-time data • How you can prepare for a distribution-centric world
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asset management, analytics, data, ami, landis
    
Landis + Gyr
Published By: Lenovo and Intel®     Published Date: Nov 03, 2017
Internet of Things. Cloud. Augmented reality. Virtual reality. Technologies like these are changing the face of all industries, across manufacturing, financial services, healthcare, education, agriculture, logistics, and more. These transformative technologies define new paradigms of business productivity, customer centricity, and quality & compliance management. This infographic features the opportunities these technologies can o er as they begin incorporating them into their business models. Download the infographic now.
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Lenovo and Intel®
Published By: Logicalis     Published Date: Jun 20, 2014
Transitioning your organization to a service-defined model will help your IT department deliver critical applications and capabilities that your lines of business need to stay competitive, at the pace your line of business managers need them. This brief discusses five considerations that will help you understand the benefits of the service-defined enterprise and help make the transition from technology-defined to service-defined a smooth one.
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service-defined enterprise, it agility, it responsiveness, it transformation, shadow it, it as a service, itsm, service-based it, service-centric it, technology expectations, cio expectations, cio review, it results, it expectations
    
Logicalis
Published By: Logrhythm     Published Date: Sep 05, 2017
The traditional approach to cybersecurity has been to use a prevention-centric strategy focused on blocking attacks. While prevention-centric approaches do stop many threats, many of today’s advanced and motivated threat actors are circumventing these defences with creative, stealthy, targeted, and persistent attacks that often go undetected for significant periods of time.
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reconnaissance, initial compromise, command control, lateral movement, target attainment, corruption
    
Logrhythm
Published By: LogRhythm     Published Date: Feb 22, 2018
The traditional approach to cybersecurity has been to use a prevention-centric strategy focused on blocking attacks. While prevention-centric approaches do stop many threats, many of today’s advanced and motivated threat actors are circumventing these defenses with creative, stealthy, targeted, and persistent attacks that often go undetected for significant periods of time.
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LogRhythm
Published By: Lookout     Published Date: Aug 30, 2017
Mobility is exploding. Workers and businesses fully expect to work anywhere, any time, from any device. Riding right alongside this growth is the amount of data created and consumed on mobile devices. While this presents organizations with an attractive means of empowering flexibility and productivity, the security risks are real and daunting. Unfortunately, while enterprise mobility management tools can provide valuable administrative capabilities and protect the organization from phone loss, accidental data loss or weak passwords, they lack the necessary visibility into today’s modern security risks, including malware and other device-centric attacks
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mobile security, enterprise mobility, mobile security risks, mobile management tools, data protection
    
Lookout
Published By: Lumension     Published Date: Jun 03, 2015
Well-funded hackers with sophisticated tools made headlines and worried organizational leadership throughout 2014 yet the primary reason endpoint security risk has become more difficult in the past 24 months is due to negligent or careless employees who do not follow security policies says IT in the 2015 State of the Endpoint study by Ponemon Institute and commissioned by Lumension, a global leader in endpoint management and security. Learn more about the risks.
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report, servers, cloud, applications, it network
    
Lumension
Published By: Lumension     Published Date: Jun 05, 2015
Well-funded hackers with sophisticated tools made headlines and worried organizational leadership throughout 2014 yet the primary reason endpoint security risk has become more difficult in the past 24 months is due to negligent or careless employees who do not follow security policies says IT in the 2015 State of the Endpoint study by Ponemon Institute and commissioned by Lumension, a global leader in endpoint management and security. Learn more about the risks.
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report, servers, cloud, applications, it network, business intelligence, productivity
    
Lumension
Published By: Marketo     Published Date: Mar 11, 2014
Savvy B2B marketing leaders are going beyond revenue performance management to transform marketing into the architect of engagement across the customer life cycle. Lead-to-Revenue Management (L2RM) platform vendors are stepping up with tooling that enables customer-centric, multichannel, personalized marketing — at scale. Companies that have implemented an L2RM automation platform have seen results in both organizational maturity and business impact. According to a Forrester survey, L2RM platform users contribute more to the sales pipeline, have higher levels of process maturity, measure results more holistically and collaborate better with their sales colleagues.
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marketo, forrester, b2b, l2rm, lead to revenue management, revenue management, marketing maturity, process maturity, small business, large business, vendor
    
Marketo
Published By: Marketo     Published Date: Mar 13, 2014
Savvy B2B marketing leaders are going beyond revenue performance management to transform marketing into the architect of engagement across the customer life cycle. Lead-to-Revenue Management (L2RM) platform vendors are stepping up with tooling that enables customer-centric, multichannel, personalized marketing — at scale. Companies that have implemented an L2RM automation platform have seen results in both organizational maturity and business impact. According to a Forrester survey, L2RM platform users contribute more to the sales pipeline, have higher levels of process maturity, measure results more holistically and collaborate better with their sales colleagues.
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marketo, forrester, b2b, l2rm, lead to revenue management, revenue management, marketing maturity, process maturity, small business, large business, vendor, platforms
    
Marketo
Published By: McAfee     Published Date: Jan 23, 2013
John Oltsik from ESG discusses the next generation of data-centric DLP that addresses today's risks and keep your business data safe.
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dlp, data-centric dlp, data leakage, dlp deployment
    
McAfee
Published By: McAfee     Published Date: Jan 28, 2013
Re-think your DLP — This white paper discusses how a new DLP model aligns data discovery, classification, policy management, and security controls to your business requirements and processes.
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dlp, business-centric dlp, dlp business rules, discovery, classification, policy management, security controls
    
McAfee
Published By: McAfee EMEA     Published Date: Nov 15, 2017
Private cloud is one of the critical deployment architectures IT teams are adopting as they transition to a service-centric delivery model. More than 75% of organizations? already use private clouds to lower costs, increase agility and exert greater control over security, data protection and compliance. The transition to private cloud represents a paradigm shift in how IT is provisioned and data centers are deployed. Virtualization is expanding beyond servers into storage and networking, while software-defined models allow new levels of agility through advanced automation and orchestration. https://www.eventbrite.com/e/mpower-emea-cybersecurity-summit-2017-tickets-36893006977?aff=kp4
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cloud, security, guide, privacy, architectures, organizations, compliance, protection
    
McAfee EMEA
Published By: Meltwater     Published Date: Apr 13, 2016
Everyone needs something to strive for to keep them on track. When you (or your boss) is wondering if you’re doing a good job, key performance indicators (KPIs) are there to answer the question and nudge you to even greater heights.
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marketing, data, best practices, business optimization, public relations, communications
    
Meltwater
Published By: Merkle     Published Date: Sep 26, 2012
Download this white paper for a deeper look into the growing question surrounding the pharmaceutical industry--If customer centricity is so widely accepted as a way to unlock significant financial gains, why are companies so slow to adopt it?
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crm, customer relationship amangement, customer centricity, connected crm, pharmaceuticals
    
Merkle
Published By: Merkle     Published Date: Oct 19, 2012
As media and channels proliferate with the upsurge in digital touchpoints, we have access to massive volumes of customer data. This leads to the personalization of customer interactions that drive customer strategy as a business strategy.
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brand experience, customer experience, customer insights, communication management, marketing accountability, roi, data management, customer centricity, crm, buying behaviors, segmentation, customer lifecycle, integrated, customer solutions, target segmented customers, measurement, marketing strategy, competitive advantage, business strategy, customer value
    
Merkle
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